What to do if Youtube videos won’t play on Galaxy S10 | Fix Galaxy S10 Youtube won’t load issue

Are you having trouble playing Youtube videos? This troubleshooting article will help you fix Youtube videos won’t play issue on your Galaxy S10. Just follow the solutions in the order presented here and you should be good.

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What to do if Youtube videos won’t play on Galaxy S10 | Fix Galaxy S10 Youtube won’t load issue

If Youtube videos won’t play on your Galaxy S10, there can be a number of reasons for that. Here are the steps that you must do to fix the trouble:

Youtube videos won’t play fix #1: Force close Youtube

Some bugs can develop if a system is left to run for a long time. Try to force quit the app and see if that will help. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Youtube videos won’t play fix #2: Confirm internet is working or not slow

The faster your internet connection is, the better Youtube performs. By default, Youtube app should adjust its performance depending on the speed of your internet connection. So, one of the first things that you want to do in this case is to ensure that internet connection speed is not the issue. If you are not sure whether or not that’s the case, you can run a speed test on your phone using any speed test sites or apps. If you don’t want to install anything, simply pull up your web browser and go to speedtest.net. In order to load decent Youtube videos without much buffering, your internet connection speed should be at least 3Mbps. If the connection is slower than that, it can be the reason why Youtube videos won’t play. If you’re on wifi, try using another wifi with a faster connection speed. If you rely on mobile data, talk to your carrier for steps to improve internet performance on your device. You may need to buy faster mobile data subscription.

Youtube videos won’t play fix #3: Clear Youtube cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Youtube videos won’t play fix #4: Reset Youtube app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

Youtube videos won’t play fix #5: Reinstall Youtube app

Deleting and reinstalling a problem app can sometimes be an effective way to fix problems. If you haven’t tried it yet, make sure that you delete and reinstall Youtube app. If possible, try not to update Youtube and see what happens.

If Youtube keeps crashing after you installed an update for it though, it’s a good idea to also delete its update. Here’s how:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
  8. To uninstall app updates (This option is only available when an update has been installed.)
  9. Tap Uninstall Updates.
  10. To confirm, tap OK.

Youtube videos won’t play fix #6: Clear cache partition

Some apps may be impacted negatively if the system cache is corrupted. Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other minor annoyances. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your Galaxy S10:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Youtube videos won’t play fix #7: Reset network settings

Youtube is one of the popular apps that constantly require internet connection in order to work. This also makes it perform poorly or not at all if your device encountered any network problem. Sometimes, network problems are due to an incorrect setting. To ensure that your phone has correct network settings, you can try to reset the current ones. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Youtube videos won’t play fix #8: Check for rogue apps

If your Youtube app comes pre-installed, which means it’s one of the apps that came with the Operating System, then you can also check if there’s any third party app affecting it. Other apps may sometimes interfere with Android and with other apps. To check if that’s the case, restart the phone to safe mode. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Youtube videos won’t play fix #9: Install updates

If Youtube videos still won’t play at this point, the next thing that you want to do is to ensure that Android and all apps, especially Youtube, are updated. By default, your S10 should notify you if there’s any update available for download. Known bugs are usually reported by many users in a span of a short time, which can then prompt the app developer to look for a fix. If the cause of your problem is due to a known bug, make sure that you update the app at this time to see if that will help. Not a lot of people know this but updates is the main method used by publishers and developers to fix problems in their apps. Keeping your Youtube up to date at this time may help if you simply keep it running its latest version.

To check for app updates:

  1. Open Play Store app.
  2. Tap More settings icon (at the upper left).
  3. Tap My apps & games.
  4. Tap Update all button.

Youtube videos won’t play fix #10: Factory reset

You must consider a factory reset if nothing has so far worked at this time. Factory reset will erase all personal data so be sure to back your files up ahead of time.Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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