How to fix Samsung Galaxy S10 Plus with “Messages has stopped” error
When the default text messaging app called Messages on your Samsung Galaxy S10 Plus crashes, you will get the error “Unfortunately, Messages has stopped” and you won’t be able to send and/or receive text messages as the app would no longer work. Most of the time, this is just a problem with the app itself but since it’s a pre-installed application, it could also be a sign of a serious firmware issue.
In this post, I will walk you through in troubleshooting your Samsung Galaxy S10 Plus with Messages has stopped error. We will try to consider every possibility and rule them out one by one until we can determine the cause and eventually get rid of the error. So, if you’re one of the owners of this device and are currently being bugged down by a similar problem, continue reading as this post may be able to help you one way or another.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
How to troubleshoot Galaxy S10 Plus with Messages has stopped error
I have encountered this kind of problem in past a few times so I know what to do when this happens. Pre-installed applications should work without a hitch on your Galaxy S10 Plus but there are times when minor problems occur.
First solution: Force restart your Galaxy S10 Plus
As I mentioned earlier, it could be just an issue with the app or a minor firmware problem. It’s something a forced reboot may be able to fix. So, to rule this possibility out, follow these simple steps:
- Press and hold the volume down button and don’t release it.
- While holding down the volume button, press and hold the power key as well.
- Keep both keys held down together until the Galaxy S10 Plus logo shows on the screen.
After doing this and the phone has successfully rebooted, try to open the app and see if the Message has stopped error still shows up. If it still does, then move on to the next procedure.
ALSO READ: How to Unlock the screen of your Samsung Galaxy S10 Plus
Second solution: Clear cache of Messages app
All applications have their own caches. It’s a collection of small files that are used to make each app run smoothly. But there are times when they get corrupted and when it happens, issues like this may occur. So, it’s best to delete the old cache so that a new one will be created:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap Apps.
- Find and then tap Messages.
- Tap Storage.
- Now, touch Clear cache.
After clearing the cache, open Messages and see if the Messages has stopped error still pops up and if it does, then try the next solution.
Third solution: Reset Messages app to its default settings
After the second solution and the app still crashes, then it’s time to reset the app itself by deleting its data files. These files contain your settings and other configuration the system uses. Most of the time if the problem is with the app only, this procedure will fix it. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap Apps.
- Find and then tap Messages.
- Tap Storage.
- Now, touch Clear data and hit OK.
Reboot your phone after doing this procedure and then try to see if the Messages has stopped error still shows up when you open the app.
ALSO READ: How to Setup Screen Security on Samsung Galaxy S10 Plus
Fourth solution: Delete the System cache
Aside from the caches of individual apps, the system also creates a cache for the entire system and if it gets corrupted or becomes obsolete, app crashes may also occur and it could be the reason why Messages has stopped error keeps showing up. To rule this out, follow these steps:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all buttons.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Fifth solution: Hard Reset your Galaxy S10 Plus
Lastly, if all other procedures failed to fix the Messages has stopped error, then you have no other choice but to reset your phone. This will bring the phone back to its default settings but also deletes all your personal files and data. So, make a backup of your important files and then remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all buttons.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key to highlight Yes.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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