If your new Samsung Galaxy S10 Plus can’t send SMS or text messages all of the sudden, the problem could be temporary. There are a lot of factors to consider for us to be able to determine the reason why it’s happening. It could be a temporary issue with the network or your service provider or it could be account-related.
But don’t worry because in this post, I will walk you through in troubleshooting your Samsung Galaxy S10 Plus that can’t send SMS. We have encountered issues like this in the past so we already know a thing or two that could help you. We will try to rule out one possibility after another until we can determine what the issue is and hopefully fix it. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you one way or another.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.
Troubleshooting Galaxy S10 Plus that can’t send SMS
Texting problems are common and not being able to send messages is just one of them but based on our experience, issues like this are pretty minor. With that being said, here are the things you need to do to try and fix your phone that can’t send SMS…
First solution: Force restart your phone
The first thing you must do is reboot your phone especially if it’s the first time that you weren’t able to send the text message. Don’t worry, the unsent message will remain in your inbox so you don’t have to type it again.
But instead of doing the normal reboot, it’s better to do the forced restart which is way more effective because aside from refreshing your phone’s memory, it will also reload all the apps and services. Here’s how it’s done…
- Press and hold the volume down button and the power key key simultaneously for 10 seconds or until the phone reboots.
Most of the time, this procedure will fix the problem but if you still can’t send SMS after this, then move on to the next procedure.
Second solution: Try sending a text message in Safe Mode
There are situations wherein third-party apps interfere with your phone’s normal operations so when you do usual things like texting, problems occur. To know if this is really the case, try running your phone in safe mode to temporarily disable all third-party applications. Here’s how it’s done:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
While your Galaxy S10 Plus is in this mode, try to send a text message to your own number so that you would know if it goes through and if you can receive it. If the message is sent, then it means there’s a third-party app that’s preventing it from sending text messages. Find out which of your apps is the culprit and uninstall it. However, if you still can’t send SMS even if the phone is in safe mode, then move on to the next solution.
Third solution: Make sure you phone is getting good signal
When it comes to texting and calling, signal is everything. Your phone must be connected to the network all the time so that text messages will be sent and received in a timely manner. A quick look at the signal indicator at the top of the screen will tell you immediately if your phone is getting good signal. You should also look out for the airplane icon because if it’s present, it means that the Airplane Mode is enabled and all wireless communications are disabled.
However, if your phone is receiving good signal and that the Airplane Mode isn’t enabled but you still can’t send SMS, then it’s time for a more effective procedure.
Fourth solution: Reset network settings
Since texting relies on the stability of your phone’s connection to the network, this time you should reset all network settings so that they will be brought back to their default values. If your phone comes with a plan, then this procedure will more likely to fix the problem especially if it’s just due to some incorrect or deleted settings. For instance, if the message center number was deleted inadvertently or changed, this procedure will revert back to the default center number. Here’s how you do it:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
After doing this procedure, try sending another text message to your own number. Most of the time this will fix issues like this but if for some reason the issue continues to bug you down, then it’s time you called your service provider.
Fifth solution: Call service provider
The fact is your service provider can help you better when it comes to problems like this. It’s because they know on their end if the problem is with the network, your account or anything else. If it’s with the network, you will be advised about it as well as given estimated time as to when the service would resume. If it’s an issue with your account, it will be thoroughly explained to you why your outgoing services are no longer working or why you can’t send SMS from your Galaxy S10 Plus. Lastly, the representatives have all the tools to fix the problem.
I understand why some users don’t want to call tech support but for now, you really don’t have much of a choice. You’ve already done everything on your end as far as troubleshooting is concerned to no avail. Also, a factory reset is likely not be able to fix this problem as it’s not an issue with the firmware but with the service.
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