How To Fix S10 Whatsapp Crashing After Android 10 Update

If you noticed that Whatsapp appears to be regularly crashing on your Galaxy S10 after an Android 10 update, you’re not alone. There’s been a number of Galaxy S10 users right now experiencing the problem for some reason. Learn what you can do about this issue by following our solutions.

Causes for Whatsapp crashes after installing Android 10 update

There can be a number of things that can cause Whatsapp to crash. Some of the common causes that we know of are:

  • Corrupted system cache
  • App bug
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Is this problem fixable?

Yes. Whatsapp problems are usually temporary and are easily solved by simply installing an app update. If the app is already updated at this time but the issue appears to persist, then follow this guide for a resolution.

How to fix Whatsapp crashing on your Samsung Galaxy S10 after Android 10 Update

Below are the possible solutions that you can try if your Whatsapp keeps crashing on your Galaxy S10 after Android 10 update.

Is there an error code? Take note of it!

Errors are usually helpful in troubleshooting. If Whatsapp is crashing and your Galaxy S10 is showing an error when the app fails, you should start your troubleshooting by writing down the particular code or message. 

If Whatsapp simply fails to work without showing any error at all, or if just shows the generic “Whatsapp has stopped” or “Whatsapp keeps stopping,” you can simply ignore them and continue with our suggestions below.

If you do get a unique Whatsapp error code though, make sure that you take note of it, then run a quick Google search about it. Some Whatsapp errors can be unique to a particular device or a particular network and there may be a certain set of solutions for each.

Deal with Whatsapp app directly by doing some troubleshooting on it

Now, if you’re not getting any error or if a certain error does not have any available online solution at all, the next good thing that you must do is to troubleshoot Whatsapp itself. There are a number of steps that you can do and they are the following:

  • Force quit
  • Delete Whatsapp cache
  • Reset Whatsapp
  • Reinstall
  • Update

Forced Close Whatsapp

Rebooting the app may work in fixing your Whatsapp problem. A lot of devices running Android 10 encounters app troubles and one of the most effective fixes for them is to simply restart the app. If you haven’t done this yet, be sure to do it now.

To force quit your Whatsapp app:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Refresh Whatsapp cache

If force closing Whatsapp won’t help and it still continues crashing on your Galaxy S10, it’s a good idea to continue troubleshooting the app by wiping its cache. Apps keep a certain set of temporary files in order to do tasks more efficiently. Sometimes, an app cache may become corrupted causing the app to misbehave. 

To clear Whatsapp cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset Facebook app

If your S10 Whatsapp app still keeps crashing after Android 10 update, a good follow up step to the ones you’ve already tried is to clear the app’s data. This is going to revert the app to its default settings. 

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Delete and re-add Whatsapp

This is an often more effective way to fix app bugs compared to clearing the data so you’ll want to do if Whatsapp was not part of the pre-installed apps, those apps that came with the original software package.

Below are the steps to delete or uninstall an app on Galaxy Note10
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

Once you’ve deleted Whatsapp, all you have to do to add it back on your Galaxy S10 is to open the Play Store app and install it from there.

Keeping apps up-to-date is good practice

Being a smartphone owner entails some tiny bits of responsibility. One of your responsibilities is to ensure that you have updated apps. By default, the Google Play Store app in most Galaxy S10 devices are set to automatically download and install app updates so basically, the only minimal thing that you must do is to check. 

However, if you changed the settings of Play Store before and you are not sure if it continues to update your apps automatically, here’s what you must do:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you want to keep your apps updated all the time, you want to enable auto-update in the Play Store. Here’s how that’s done:

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

While you’re at it, it might also help if you ensure that there’s no pending software updates that you’ve missed at this time. If you have a global, unlocked version of Galaxy S10, you can manually check for Android updates with these steps:

  1. Open Settings app.
  2. Scroll down to the bottom and tap Software update.
  3. Tap Download and install.

Troubleshoot the System Cache

Major software upgrades like going from Android 9 to 10 may sometimes impact a special set of temporary files called system cache. This cache is used by Android to load apps quickly and if it becomes corrupted, there are all sorts of issues that can happen.

Sometimes, a certain Android function may become erratic while in some cases, an app may be impacted that it starts to crash. To check if Whatsapp is affected by a bad system cache, follow these steps to clear the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Whatsapp started crashing after adding new app? Check for bad third party app

If Whatsapp is still crashing after upgrading your Galaxy S10 to Android 10 update, the other possible reason that you want to check is presence of bad third party app. Not all apps are built with the same skill and resources so some may suddenly start acting up if the developer did not prepare it for a new Android version. 

Updating from Android 9 to 10 does not necessarily mean that all apps are updated and transformed to be compatible. Such a situation can cause problems. 

To check if there’s a bad third party app in your device, you must run your S10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Whatsapp runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Return software to defaults with factory reset

The final solution that you can try in this case is to wipe your device, also called a factory reset. In most instances, this is not necessary so be sure to think hard about doing it ahead of time. Whatsapp problems usually go away on their own as major problems are fixed by updates. 

However, if you noticed that you also have a similar crashing problem with other apps, the cause of the problem might be software-related, which factory reset might definitely fix. 

If you want to go ahead with factory reset, be sure to back your personal data such as documents, images, videos, contacts, etc.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

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Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.

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