How to fix Galaxy S10 no sound issue | troubleshooting steps for audio not working

Aside from its amazing AMOLED screen, your Galaxy S10 also sports one of the top sound system in an electronic device today. But like other functions, audio can become problematic as well due to a number of possible reasons. If you have a Galaxy S10 no sound issue, you should try to narrow down the factors in order to arrive at a solution. This troubleshooting post will walk you through the steps to do that.


Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 no sound issue | audio is not working

Are you wondering what to do for your Galaxy S10 no sound issue? Below are the solutions that you must try to fix it.

S10 no sound issue fix #1: Know what you did differently

Before embarking on actual device troubleshooting, it’s not a bad idea to check if there was something that you did that may have caused the problem. If you are the type who tends to tinker with settings all the time, there may be some changes you made by mistake. If you can still remember the particular settings you modified, try to undo them to see if that will make a difference. If you can’t remember what you did differently, then proceed to the troubleshooting steps below.

S10 no sound issue fix #2: Confirm volume button is working

When dealing with audio problems on Samsung Galaxy devices, you want to make sure that the volume button is checked. This may sound silly but a lot of people contacted us about their device losing sound, only to find out later that they simply failed to boost the volume. In case you haven’t checked, try pressing the Volume Up button first and see if your phone makes a sound.

S10 no sound issue fix #3: Confirm Bluetooth is off

If your Galaxy S10 speaker does not make any sound when, say, you’re trying to play music or making calls, that’s probably because it’s connected to a Bluetooth headset. Try turning off Bluetooth on your device and see if the speaker works.

To disable Bluetooth, pull down the notification bar from the top and tap on Bluetooth icon.

S10 no sound issue fix #4: Forced restart

Restarting the device normally is the first and easiest way to fix an issue like this. If you haven’t tried this yet, here’s what you must do:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

S10 no sound issue fix #5: Verify audio settings are configured correctly

There may be times that an app or service may modify sound settings without your knowledge. To check, you go under Settings > Sound and vibration and enable all relevant options for you.

S10 no sound issue fix #6: Reset app preferences

Some apps need other apps or default services in order to work. To ensure that all the right default apps and services are up and running, you want to try to reset app preferences and see what happens. Here’s how that’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

S10 no sound issue fix #7: Reset all settings

Another good troubleshooting step that you can do in this situation is to return software settings to their defaults. Unlike factory reset, this won’t delete your personal data so you can do it safely. Here’s how to do that:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap Reset settings to confirm.

S10 no sound issue fix #8: Install updates

Some bugs are only fixable with software patches or updates. To lessen the chances of bugs from developing, or to fix known ones, make sure that the software and all apps are up-to-date. You can do that by always allowing updates to be downloaded and installed all the time. By default, your S10 should already be set to do these but in case you change this setting, let this be a reminder.

In case you also install apps outside the Play Store, make sure that you update them to minimize the chances of bugs due to incompatibility.

S10 no sound issue fix #9: Check for rogue app

In some other similar cases, the cause may be a bad app. To check if that’s the case, restart the device to safe mode and see what happens. Here’s how:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the bug won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

S10 no sound issue fix #10: Factory reset

To see if the problem is caused by a glitch, consider wiping the device via factory reset. This troubleshooting step will wipe your personal data so be sure to back them up ahead of time. After doing your backup, follow these steps to begin factory reset:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Get Samsung help

If none of these solutions help at all, the problem must be beyond your ability to fix. There may be a hardware malfunction or failure that prevents audio from working properly. Make sure to visit your local Samsung Service Center for help.


If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages.


  1. Help. Samsung S10+. I need Bluetooth to connect my hearing aids to its app. I just discovered it is reason I have not been hearing all sounds (notifications, books, YouTube, ring tone, etc) With bluetooth off, all work. I tested all those on my tablet with Bluetooth on. All good so it’s in the phone. I fixed it a week ago but now the issue is back and I don’t remember how I did it. I hope you can help.

  2. I have a Galaxy S10+. The speaker will not stay on. Sometimes it will, but with no warning it will go off. Very irritating to me. I have tried cleaning any orfices, turning the phone off, and all updates are current. I have possibly tried things I forgot. Is there a way to fix what is otherwise a perfectly good phone. My carrier is Verizon.

Leave a Reply

Your email address will not be published. Required fields are marked *