How To Fix S10 Email Crashing After Android 10 Update

Your S10 comes with the default Samsung Email app. For millions of users, this is their main email client as well. It is therefore not surprising to know that a lot of S10 users complain about this app not working properly after updating their device. This troubleshooting article will help those folks who are having trouble with the default Email app crashing on their S10 after an Android 10 update.

Update problems are part and parcel of owning an Android device. We hope that this guide can help you fix your Email crashing issue.

Causes of Galaxy S10 Email app crashing after Android 10 update

There can be a number of things that can cause Samsung Email app problems. Some of the common causes that we know of are:

  • Corrupted system cache
  • App bug
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Is the problem fixable?

If you have an issue with Samsung Email app issue (named just “Email”), don’t worry. Problems of this type are can easily be solved by performing basic app and software troubleshooting. You’ll find below how easy the procedures are. Just make sure to follow them in the correct order to avoid illogical troubleshooting.

Solutions to S10 Email crashing after Android 10 update

Below are the fixes that you must try to resolve your Email app crashing issue.

Check for errors and find online solutions

Email app problems can vary but regardless of the specific situation you’re in, it’s important that you remain watchful of any error code or message that might show. Some app crashes are accompanied by a specific error code that may be key to a troubleshooter. Be sure not to ignore such codes if they do appear.

If ever you have a unique error code, you can then do a quick Google search about it. Some unique errors may occur in many devices and some users may already have figured out a way to fix it. Scour the internet for possible solutions for that error.

If there are no errors at all, just ignore this suggestion and proceed to the next.

Verify email credentials are up-to-date

Before you proceed to troubleshoot your device, you want to make sure that the issue is not coming from your email account side. To do that, all you need to do is simple: log in to your email using your phone web browser. Once you’ve signed in, make sure to send a message to your account and see if you receive it fine.

In case you’ll encounter any sign-in issue at this stage, you’ll want to resolve that first.

Delete and re-add Samsung account

Erasing and then re-adding your Samsung account is also another basic troubleshooting step for this situation. This is important as many Samsung app issues are fixed by clearing the current Samsung account registered in the device.

Removing a Samsung account from your Galaxy S10 is different from totally deleting the account. By removing it from your S10, you’re simply clearing your Samsung credentials from it but the account is still saved in Samsung servers. This is a temporary procedure and once the account has been re-added, you can continue enjoying the services of Samsung on your phone.

Below are the steps to remove a Samsung account:

  1. Open Settings app.
  2. Scroll down and tap Accounts and backup.
  3. Tap Accounts.
  4. Select your Samsung account.
  5. Tap More options (three dots).
  6. Select Remove account.
  7. Review the information and tap Remove.
  8. Enter your password to verify your identity.
  9. Tap OK.

Make sure that you restart the phone before you re-add the account. Once you’ve done that, simply do the following to add a Samsung account:

  1. Open Settings app.
  2. Swipe to and select Accounts and backup.
  3. Tap Accounts.
  4. Tap Add account.
  5. Tap Samsung account.
  6. Enter your Samsung account info and tap Sign in.

Deal with the Email app by troubleshooting it

If Samsung Email app is crashing after you’ve installed Android 10 update on your Galaxy S10, you’ll need to troubleshoot  it. There are three things that you can do:

  • Force quit Email app
  • Clear Email app cache
  • Return app to defaults

Force quit Email app

Whenever you have an app issue, it’s always a good idea to force quit or reboot it. This is one of the effective methods to deal with a malfunctioning app.

How to force quit Samsung Email app:

Method 1: Close an app using Recent Apps key
  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Refresh Email app cache

If rebooting Email won’t help and it’s still crashing afterwards, the next troubleshooting step that you can do is to clear its cache. This usually helps if the cause of the problem is a corrupted app cache.

To clear Email app cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Clear Email app data

If rebooting Email app won’t work, your next move is to delete its data. This is going to clear the app’s settings, reverting it back to its original default state. This will also delete your email account and messages (don’t worry you’ll get them back again after signing back in).

To clear Email app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button at the bottom.

Keep all apps updated

Updating Android 9 to Android 10 does not mean that apps are updated automatically. You either have to wait for your device to notify you of pending updates, or you must check manually.

To check for Play Store app updates on your Galaxy S10:
  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Observe device on Safe Mode and check for a broken app

Some apps, even in their updated form, may continue to cause problems with Android or with other apps.

To check if there’s a bad third party app in your device, you must run your S10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Instagram runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy S10 is still problematic, repeat steps 1-4.

Check for corrupted system cache after updating

Android updates can sometimes impact the system cache. This cache is an important set of temporary files used by Android when loading up apps. If this cache gets corrupted though, it may lead to all sorts of problems. If you only notice that the Email app started crashing after Android 10 has been installed on your Galaxy S10, the problem is likely coming from a bad system cache.

To check if you have a system cache problem, try clearing the cache partition. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Restore software to defaults (factory reset)

Factory reset is a drastic solution that is often effective in fixing software issues. We reserve this option as the last as it requires a lot of work on your part after doing it. However, if none of the suggestions above helped and you have no idea what to do next, this is the most likely fix for you.

If you want to go ahead with factory reset, be sure to back your personal data such as documents, images, videos, contacts, etc.

These are the two methods to factory reset your S10.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

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 Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.

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