Galaxy S10 stuck on black screen after Android 10 update

Shortly after the Android 10 update, some owners of the Samsung Galaxy S10 have reported that their devices got stuck on a black screen and would no longer respond or turn on.  Depending on how the problem occurred, this can be just a minor problem with a firmware or a sign of a serious hardware issue.Fix Galaxy S10 Android 10 issues

Assuming that your phone does not have any signs of physical or liquid damage, then this should be just a minor firmware issue that you can fix on your own after doing a few troubleshooting procedures. However, if you dropped your device on a hard surface prior to the problem and it left a dent or scratch, then the possibility that it’s a hardware issue is high. 

In this post, I will walk you through in troubleshooting your Galaxy S10 that got stuck on the black screen following the Android 10 update. If you’re one of the owners of this device and are currently having a similar problem, continue reading as we may be able to help you. 

What to do if your Galaxy S10 is stuck on a black screen after Android 10

In this post, I will share with you the most effective solutions we often use in fixing problems like this. There are actually a couple of procedures you need to do to be able to determine if this is just a firmware issue or a hardware problem. With that being said, here are the things you need to do: 

First solution: Perform the Forced Restart on your Android

When it comes to problems like this, you can always depend on the forced restart, or a simulated battery removal. At this point, we don’t know for sure the reason why your phone is stuck on the black screen but if it’s just a minor firmware issue, then you should be able to fix it with this method. 

What it does is force your phone to boot up. It also refreshes the memory and reloads all apps and services. As long as this problem isn’t due to a hardware issue, then this is all you need to do to fix it. 

How to force restart a Galaxy S10

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or more. 

If you were able to make the logo show on the screen, then that’s a sign that the problem is already fixed. However, if the first try failed, then do the same procedure a few more times before you move on to the next solution. 

Second solution: Connect your phone to charger and do the Forced Restart

If you’ve noticed, the second solution is basically the same as the first, only that this time, the phone is connected to its charger. 

So, is it just a drained battery?

Maybe. If your Galaxy S10 got stuck on a black screen and it’s not due to physical or liquid damage, then the issue is with the firmware. A system crash may occur every now and then and can be triggered if you let the phone run out of juice. 

Most of the time, owners will only be able to notice their phones to be unresponsive in the morning. So there’s always a possibility that the battery is drained. The thing is, services are being shut down one by one when the battery is at critical level. This is to prevent any sort of system issues. 

However, there are times when some services aren’t properly shut down before the phone powers off due to a drained battery. That might be the reason why the system crashes and when it happens, your device will not respond if you press the power key or connect it to the charger. 

So, here’s what you need to do: 

  1. Plug the charger to a working wall outlet. 
  2. Using the original cable, connect the phone to its charger. 
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet. 
  5. While holding down the volume button, press and hold the Power key as well. 
  6. Keep both keys held down together for 15 seconds or more. 

Assuming that you were able to make your Galaxy S10 respond again but the problem occurs every now and then, what you have to do next is backup your files and data and then reset your phone. Apparently, there’s an issue with the firmware that needs to be rectified and a reset will do the job.

I suggest you do the Master Reset instead of the typical factory reset as it’s more thorough. Here’s how it’s done: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if your phone stays stuck on the black screen even after doing the procedures above, then it’s possible that the problem is caused by a hardware issue. It’s now time to get it checked by a technician. 

I hope that this troubleshooting guide has been able to help you one way or the other. Thanks for reading!


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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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