What to do if your new Samsung Galaxy S10e won’t turn on

When a powerful smartphone like the Samsung Galaxy S10e turns off by itself and won’t turn back on, it could be a sign of a very minor firmware-related issues or a serious hardware problem. However, most of the time owners would think that it’s a serious problem because the device would no longer respond no matter what the owners would do.

If you’re familiar with the so-called Black Screen of Death issue, well, this is one of its variants. Most of the time, the device shuts down or the owners discovers the phone has powered down on its own and when the power key is pressed and held, it won’t respond or turn on. It won’t even respond to the charger when connected. But as long as the phone doesn’t have any signs of severe physical or liquid damage, you can still make it respond by doing the procedures below.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S10e that won’t turn on

Your phone is still new so you always have the option to bring it back to the store immediately as soon as you encounter this problem. We are a firm believer that a brand new device should work perfectly without any hitch and that owners who spent several hundreds of dollars should enjoy the experience without having to worry about any issue. But then again, not all problems are serious so if you want, you can perform a couple of procedures to know if you can make the device respond normally again. Here’s what you should do:


First solution: Forced Restart

You would ask, why would you do this when the phone isn’t even responding? A forced reboot is actually different from a normal restart. It’s far more effective and would always address problems like this. When a phone just shuts down by itself without apparent reason, more often than not it’s due to a system crash. When it happens, your device would no longer respond. Before, we used to remove the battery from the phone to ‘power shock’ it but since the Samsung Galaxy S10e has a non-removable battery, the best thing you could do is this because it’s simulates battery removal.

Majority of the people who encountered this problem said that the forced restart worked for them so it must be the first thing you should try if you also have this kind of issue and here’s how it’s done…

  • Press the volume down button and the power key at the same time and hold them both together for 10 seconds or more.

If the phone doesn’t respond at first try, perform the same procedure a couple more times just to make sure you’re doing it correctly. If it’s still not responding after a few tries, then you must do this:

  1. Press and hold the volume down button first and don’t let go.
  2. While you’re holding it down, press and hold the power key as well.
  3. Now, keep both buttons held down together for 10 seconds or more.

It is the same as the first procedure but in here, we’re making sure you’re pressing the volume down button first because if you press the power key before the volume down button, you won’t get the same result. However, if the device is still not responding after this, then move on to the next solution.

ALSO READ: How to run or reboot your Samsung Galaxy S10e in Safe Mode

Second solution: Charge Galaxy S10e and force restart it

Another possibility you have to rule out is that the battery may have been drained completely. If you notice, your phone will prompt you to turn the power saving mode if it reaches a certain battery level so that it could close some services and features with your permission. If you allow the phone to run out of battery, some of those services and even hardware components may not be properly shut down and as a result, the firmware may crash just before the battery drains. When it happens, you will be dealing with a couple of very minor problems that both result to an unresponsive phone. So, here’s what you do to address it:

  1. Plug the charger to a working wall outlet.
  2. Connect the phone to the charger using original cable or place it on the wireless pad.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. After that, perform the forced reboot again by pressing and holding both volume down and power keys simultaneously for 10 seconds while the phone is connected to the charger.

If the problem is as minor as we thought it would be, your phone should already be booting up by now, although there’s no guarantee that the same problem wouldn’t occur in the future. But at least, you already know what to do when it happens again.

On the other hand, if the phone remains to be unresponsive, then you should bring it back to the store and have the technician check it for you. If it’s a hardware issues that started on its own, then you should receive a replacement unit. Or, if it’s just a firmware problem, the phone should be working properly once the technician gives it back to you.

ALSO READ: How to Hard Reset or Master Reset your new Samsung Galaxy S10e

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter.

RELEVANT POSTS: