Galaxy S10 touchscreen not working after the Android 10 update

There are times when the touchscreen of your phone may stop working due to some performance related problems and there are also times when glitches happen and your device just stops working. It’s not normal but it occurs every now and then. It’s not something to worry about because most of the time, it gets fixed without you doing anything about it.

However, some owners of the Samsung Galaxy S10 have reported that their touchscreens have stopped working shortly after updating their phones to Android 10. Apparently, such a problem is firmware-related, unless your phone has some visible signs of physical damage such as cracks on the screen. 

As long as this problem isn’t due to a physical damage, you can always fix it by doing one or a couple of procedures. That’s what we’re going to do in this article, so continue reading below as we may be able to help you. 

Troubleshooting a Galaxy S10 with an unresponsive touchscreen

The Android 10 update for the S10 brings along the One UI 2.0, an improvement to its user interface but aside from that, it also brings a lot of performance improvements. So if you’re having problems like this, it’s probably just an isolated case, which means to say that it’s not serious. With that being said, here are the things you need to do to try and fix the touchscreen that’s not responding anymore.

Solution 1: Perform the Forced Restart on your Galaxy S10

If the touch screen does not work, then you cannot operate your phone normally. Needless to say, you cannot troubleshoot it by going to settings and so the first thing that you have to do is try and do the forced restart. 

If it’s not a serious problem, then this procedure will definitely fix it. It’s a simulated battery removal that refreshes your phone’s memory and fix any minor firmware-related problems. 

How to force restart your phone

1. Press and hold the Volume Down button and don’t release it yet. 
2. While holding down the volume button, press and hold the Power key as well. 
3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

After the restart, try to see if your device’s touchscreen is now working the way it should. If it’s still not responding though, then it’s time to troubleshoot the firmware. 

Solution 2: Delete the old system cache

Since the screen stopped responding after the Android 10 update, there’s a possibility that some of the cache files have been corrupted and when such a thing happens, your phone’s performance will be affected and may result in various problems. Having an unresponsive touchscreen is just one of them. So, delete the old system cache so that it will be replaced with a new one. 

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Galaxy S10 logo shows, release all three keys.
4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

When the reboot is finished, use your phone the way you always do to know if the touch screen is now working properly. If it still not, then move on to the next solution. 

Solution 3: Do the Master Reset on your Galaxy S10

As you may have noticed, the first two solutions can be done without the use of the touchscreen and so is the master reset. As long as your phone does not have any physical damage and that the firmware has not been modified in any way, you should be able to fix it by doing the master reset. However, you may lose some of your important files that haven’t been backed up. 

Since the touchscreen isn’t working, the best way to operate your phone is by using a USB mouse. Connect it to the OTG adapter and you can operate your device with it. If possible, backup your important files and then remove your google account so that you won’t be locked out after the reset. When ready, follow the instructions below to reset your device. 

How to master reset your phone

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Galaxy S10 logo shows, release all three keys.
4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
6. Press Power button to select.
7. Press the Volume down key until ‘Yes’ is highlighted.
8. Press Power button to select and start the master reset.
9. When the master reset is complete, ‘Reboot system now’ is highlighted.
10. Press the Power key to restart the device.

After the reset, set up your Galaxy S10 as a new device and you should immediately know if the touchscreen is working or not. 

I hope that we’ve been able to help you one way or the other. Thanks for reading!