How To Fix S10 Charging Problems After Android 10 Update

Charging problems is a common situation for many smartphones. In this troubleshooting post, you’ll learn what to do if faced with charging problems on a Galaxy S10 after installing Android 10 update. We single out Android 10 in this guide as we’ve been getting complaints from some S10 users at this time about this problem.

What causes Galaxy S10 charging problems following Android 10 update

There can be a number of things that can cause S10 notification problems. Some of the common causes that we know of are:

  • Broken charging accessory
  • Dirty charging port
  • Corrupted system cache
  • Minor app bug
  • Unknown software bug
  • Bad third party app, or malware
  • Update coding error

Is this type of problem fixable?

If you find your Galaxy S10 having a hard time charging after installing Android 10 update, don’t worry. The cause of the problem is most likely software-related and its highly likely that you can fix it relatively easily.

We’ve been dealing with this problem in all types of smartphones and most of the time, post update charging problems are fixable on a user’s level.

Solutions to S10 charging problems following Android 10 update

If your Galaxy S10 is not charging for some reason, there’s a series of troubleshooting steps that you must do in order to slowly identify the cause. Follow our suggestions below.

Verify charging adapter and USB cable are not damaged

Charging problems can happen for many reasons but one of the common ones is a broken adapter (the one that plugs to the wall outlet) or USB cable. What you want to do now is to check the adapter and USB for visible signs of physical damage.

If you don’t take care of the USB cable well, try checking for breaks in the area where you usually bend the cable. The USB charging cable is composed of tiny wires inside that can easily break. If there are enough broken wires inside, it may stop transmitting enough power while charging.

If you think that any of the two is not working properly, make sure to replace it with an original Samsung accessory only. Using a non-Samsung certified accessory may not be fully compatible with your S10 and may potentially damage or cause problems in the long run.

Check the charging port

If you’ve confirmed that there’s no issue coming from your charging accessories, the next step would be to ensure that the charging port is not blocked. Sometimes, dirt or lint may get inside the port and prevent the USB cable from connecting properly. If it feels loose when you insert the USB cable to the port, there may be something that’s blocking it.

To check the port, you can use a magnifying tool. Avoid sticking anything inside to probe for foreign objects as this might damage the system inside. Remember, all you need to do here is to check for visible stuff inside. If you find that task hard to do, just skip this suggestion. If you suspect that there’s something inside the port that you can’t reach, let a professional check it out for you. Bring your S10 to your local Samsung Service Center.

If there’s an obvious sign of dirt or lint inside, use a can of compressed air to clear it out.

Refresh system by force rebooting device

All Samsung devices with power issues can benefit from a restart. Some minor bugs develop if a device is left running for a long time. This is it’s recommended that you restart your phone once at least every few days.

Restarting your Galaxy S10 is easy. Here’s what you need to do: Press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

Should that won’t change anything, you can then try these steps:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Refresh the system cache

If you had charging problems before installing Android 10 update, you may have a possible issue with your Galaxy S10 system cache. To check, try clearing the cache partition where this cache is stored.

Here’s how to do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Reset device app preferences

This solution option is similar to factory reset minus the hassles of deleting user data, apps, and more. If Auto-rotate is still present at this juncture, then you should do this solution to see if you can fix the software bug this way.

To reset all settings on a S10:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset all settings.
  5. Tap RESET button.

If you continue to experience notification problems on your S10 after Android 10 update, the next good troubleshooting step that you can do is check if one of the apps is causing a problem.

Keep apps up-to-date

Updating apps not only bring new versions but also possible fixes for known bugs and incompatibility issues, especially since the Android Operating System is new. It is therefore necessary that you manually check for app updates at this stage. Charging problems may be caused by a bad or broken app. Try to lessen the chances of this situation from happening by keeping them updated.

To check for Play Store app updates on your Galaxy S10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Restart on Safe Mode and charge

If your Galaxy S10 continues to have charging problems after an Android 10 update, the other possible reason that you want to check is presence of bad third party app. Not all apps are built with the same skill and resources so some may suddenly start acting up if the developer did not prepare it for a new Android version.

Updating from Android 9 to 10 does not necessarily mean that all apps are updated and transformed to be compatible. Such a situation can cause problems.

To check if there’s a bad third party app in your device, you must run your S10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If notifications work normally on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy S10 is still problematic, repeat steps 1-4.

Is your S10 wet? Check for “moisture detected” error

If you recently exposed your Galaxy S10 to water, it’s possible that there may be moisture inside. This can prevent the device from charging. Normally, your device should show a “Moisture detected” warning in such situation. Not getting one though does not mean the charging port is 100% free of moisture. If you suspect that the charging port may be wet, consider drying the phone.

An easy way to do home drying is by using uncooked rice or packs of silica gel (the thing that comes with your shoe box). If using rice, make sure cover your device with fully with it. Then, seal the container and leave the phone there for at least 48 hours.

A more effective way to home dry your device is to use silica gel packs instead of rice. It absorbs moisture faster than rice so you can cut the drying time for about half the time. So, instead of leaving the device inside a sealed container for 2 days, 24 hours will do.  You can get silica gel packs from your local crafts store.

Wipe the phone to return software to defaults

So far, the only effective way to fix post Android 10 update issues that we know so far is factory reset. So, if none of our suggestions above has helped and your S10 still won’t charge at all, you must consider this solution. Since the most likely reason for notification problems are software in nature, factory reset will highly likely be of help.

These are the two methods to factory reset your S10.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.
Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

If you are looking for another device, check out our Samsung Galaxy A10e charging problem troubleshooting guide.

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