How To Fix S10 Chrome Problems After Android 10 Update

There has been a growing list of problems reported by Android community around the world following the release of Android 10. In this troubleshooting post, we’ll show you what you can do if you encounter Google Chrome problems on your Galaxy S10 after installation of Android 10 update.


Causes of Google Chrome Problems on Galaxy S10 after Android 10 update

There can be a number of things that can cause Google Chrome problems. Some of the common causes that we know of are:

  • Corrupted system cache
  • App bug
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Are Google Chrome issues fixable?

Yes. Just like any other app issue, Chrome problems are usually fixable on an end user’s level. Be sure to follow our guide on what to do.

Solutions to fixing S10 Google Chrome Problems After Android 10 update

Below are the possible solutions that can fix any form of S10 Chrome problems after Android 10 update.

Got any errors? Be sure to take note of them

Errors are usually helpful in troubleshooting. If Google Chrome keeps crashing or having problems and your Galaxy S10 is showing an error when the app fails, you should start your troubleshooting by writing down the particular code or message.

If Chrome simply fails to work without showing any error at all, or if just shows the generic “Chrome has stopped” or “Chrome keeps stopping,” you can simply ignore them and continue with our suggestions below.

If you do get a unique Chrome error code though, make sure that you take note of it, then run a quick Google search about it. Some Chrome errors can be unique to a particular device or a particular network and there may be a certain set of solutions for each.

Close some tabs if you’ve opened a lot

One of the common reasons for Google Chrome crashes is too many active tabs running at the same time. Having a lot of active tabs can slow down Chrome and use up a lot of resources like RAM. While the Galaxy S10 has plenty of RAM to go around, it’s still good to keep a healthy number of Chrome tabs opened. A good practice is to close every tab that you’ve stopped using. Do that and you minimize the chance of Chrome problems on your Galaxy S10.

Refresh your Galaxy S10 by restarting

All Samsung devices with power issues can benefit from a restart. Some minor bugs develop if a device is left running for a long time. This is it’s recommended that you restart your phone once at least every few days.

Restarting your Galaxy S10 is easy. Here’s what you need to do: Press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

Should that won’t change anything, you can then try these steps:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Get rid of Google Chrome problems by troubleshooting the app

If your Google Chrome app has been left running in the background for a long time, a bug may develop that causes it to misbehave. This is true for other apps as well. In order to refresh the system, you can troubleshoot the app by doing all these things:

  • Force quit Chrome
  • Refresh Chrome cache
  • Reset Chrome data
  • Reinstall Chrome
  • Update Chrome

Force quit Chrome

If you encounter Google Chrome problems on your Galaxy S10 after installing Android 10 update, the first potentially effective means to fix them is by rebooting the app.

To force quit your Google Chrome app:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Refresh Chrome cache

If force closing Google Chrome won’t help and it still continues crashing on your Galaxy S10, it’s a good idea to continue troubleshooting the app by wiping its cache. Apps keep a certain set of temporary files in order to do tasks more efficiently. Sometimes, an app cache may become corrupted causing the app to misbehave.

To clear Google Chrome cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset Chrome data

You can also return Google Chrome app settings to defaults as part of your app troubleshooting. You should only do this if nothing has worked so far. This is going to log you out of your account so you’ll have to log back in after clearing the app’s data.

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall Chrome

If you added Google Chrome app yourself, which means that it did not with the original set of apps, you can skip clearing data and instead just reinstall it. This is a more effective way to eliminate app bugs than clearing the app’s data. Just delete the app and install it afterwards.

Below are the steps to delete or uninstall an app on Galaxy S10
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete the app.

Make sure that you update Google Chrome

Whether you cleared the app’s data or reinstalled it, be sure to check if there’s an available update for it after some time, say a few days later. Updates for popular apps like Chrome can be more frequent than less popular ones.

Keep other apps updated

Being a smartphone owner entails some tiny bits of responsibility. One of your responsibilities is to ensure that you have updated apps. By default, the Google Play Store app in most Galaxy S10 devices are set to automatically download and install app updates so basically, the only minimal thing that you must do is to check.

However, if you changed the settings of Play Store before and you are not sure if it continues to update your apps automatically, here’s what you must do:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you want to keep your apps updated all the time, you want to enable auto-update in the Play Store. Here’s how that’s done:

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

While you’re at it, it might also help if you ensure that there’s no pending software updates that you’ve missed at this time. If you have a global, unlocked version of Galaxy S10, you can manually check for Android updates with these steps:

  1. Open Settings app.
  2. Scroll down to the bottom and tap Software update.
  3. Tap Download and install.

Check for broken third party app

If Google Chrome is pre-installed, which means that it’s part of the original software package, you can also check if the cause of the issues you’re having is due to a broken third party app. To do that, you can restart your S10 to safe mode. This software mode is a utility tool used by Samsung technicians and users alike to see if there’s a bad app that’s causing a problem.

In this mode, all third party apps are blocked (greyed out) so they can’t run. If Whatsapp runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

  1. To restart to safe mode, follow these steps:
  2. Turn the device off.
  3. Press and hold the Power key past the model name screen.
  4. When “SAMSUNG” appears on the screen, release the Power key.
  5. Immediately after releasing the Power key, press and hold the Volume down key.
  6. Continue to hold the Volume down key until the device finishes restarting.
  7. Safe mode will display in the bottom left corner of the screen.
  8. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy S10 is still problematic, repeat steps 1-4.

Check for corrupted system cache

If Google Chrome was working and there were no problems with it before Android 10 update, you may have a possible issue with your Galaxy S10 system cache. To check, try clearing the cache partition where this cache is stored. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Reset network settings

Like any other network troubles, this issue may be resolved by resetting the network settings on your device. A bug in your phone’s network configuration may also be causing the problem. Make sure to include reset network settings in your list of troubleshooting to keep network settings in top shape. Here’s how you do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Reset app preferences

Some apps, including Google Chrome for Android, requires default system apps in order to work. Sometimes, these default apps may be turned off by other apps or after some system changes like after an update. To ensure that all default apps are enabled again, you can do these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

Restore software to defaults (factory reset)

You should consider doing a factory reset if you continue to have Google Chrome problems on your Galaxy S10 after Android 10 update. Instagram problems usually go away on their own as major problems are fixed by updates.

However, if you noticed that you also have a similar crashing problem with other apps, the cause of the problem might be software-related, which factory reset might definitely fix.

If you want to go ahead with factory reset, be sure to back your personal data up such as documents, images, videos, contacts, etc.

These are the two methods to factory reset your S10

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

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