How to fix Galaxy S10 “Unfortunately, Instagram has stopped” error | Instagram keeps crashing

“Unfortunately, Instagram has stopped” error is a rather common issue faced by many Instagram users. If you are experiencing “Unfortunately, Instagram has stopped” bug on your Galaxy S10 and you don’t know what to do, follow the solutions detailed below.


Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 “Unfortunately, Instagram has stopped” error | Instagram keeps crashing

If you’re having a  “Unfortunately, Instagram has stopped” problem when loading or using Instagram, these are the troubleshooting steps that you can do:

Instagram has stopped Fix #1: Force quit Instagram

When dealing with any app problem, the first thing to do first is to ensure that the said app is restarted. This can sometimes fix issues due to minor or temporary bugs that may have developed. This is how it’s done:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Instagram has stopped Fix #2: Soft reset your device

When force quitting or restarting the app won’t work, the next good thing that you can do is restart the device itself. Like the first one, this step may potentially clear the phone of its minor bugs after running it for some time. Some bugs may develop if you let your phone run for days without restarting. To fix problems arising from this state, make sure to do a soft reset on your device. Unlike a regular restart, soft reset simulates the effect of a battery pull, thereby clearing the RAM as well in the process. This proves effective in the past when dealing with minor bugs. Here’s how you do it:

  1. Press and hold the Power + Volume Down buttons for approximately 12 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Allow up to 90 seconds for the reset to complete.
  3. If Maintenance Boot Mode screen won’t show, then your device does not have it. Simply wait for the device to power down completely.

Instagram has stopped Fix #3: Uninstall updates

If your Instagram app is up-to-date but it started having problems right after you installed an update, you should consider uninstalling updates.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap the three-dot icon at the upper right.
  7. Tap Uninstall updates.

Instagram has stopped Fix #4: Clear cache of Instagram app

Another way to directly deal with the app is by clearing its cache. Delete the cache of your Instagram app with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.

Instagram has stopped Fix #5: Clear data of Instagram app

Should clearing the app’s cache won’t help, your next move would be to return the app to its defaults by clearing its data. The steps are basically the same for clearing the cache. Instead of tapping on clearing the cache, just tap on Clear Data. Doing so will return the Instagram app to its factory settings so you’ll have to sign back in to your account before you can use it again.

Instagram has stopped Fix #6: Wipe cache partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Instagram has stopped Fix #7: Reset app preferences

In case there’s a default app that’s been disabled by mistake causing the bug, make sure to reset app preferences.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

Instagram has stopped Fix #8: Install software and app updates

In case there’s a problem with the software or one of the apps, you must ensure that your device runs the latest Android available, and the latest versions of all your apps. Some issues can only be fixed by changing some codes so this is the best thing that you can do to make that happen.

Instagram has stopped Fix #9: Check for rogue apps

Other apps may sometimes interfere with Android and with other apps. To check if that’s the case, restart the phone to safe mode. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Instagram has stopped Fix #10: Factory reset

We don’t think factory reset will help in any meaningful way in this situation but if all of the suggestions has not worked so far, you might want to consider doing it. Before you do it, be sure to back your personal data up ahead of time.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Instagram has stopped Fix 11: Contact Instagram developer team

A good alternative to factory reset is to contact the developer team for help. There’s no guarantee that they can respond in a timely manner given the many potential issues or the number of users but reporting the trouble is generally positive for the community. Also, you might consider checking public forums frequented by Instagram users so you’ll know if there’s a known workaround or fix for  “Unfortunately, Instagram has stopped” error you’re experiencing.


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