How To Fix S10 Instagram Problems After Android 10 Update

We’ve been receiving reports of some Galaxy S10 devices having Instagram problems after installing Android 10 update. With millions of Samsung Galaxy S10 owners that are also active Instagram users, this is an issue that we can’t ignore so we decided to come up with this troubleshooting article. We hope that this will serve as a helpful reference for you.

Possible causes for S10 Instagram problems after installing Android 10 update

There can be a number of things that can cause Instagram problems. Some of the common causes that we know of are:

  • Corrupted system cache
  • App bug
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Is there a fix for Instagram issues after Android 10 Update?

Yes. Major Instagram problems are rare and if they do occur, updates that contain a fix are usually quick to arrive. All you have to do is to apply the patch and you’re good to go. This guide however will help you if no update is available for you or if the app is already running the latest version yet it continues to misbehave.

Ways to solve Galaxy S10 Instagram problems after installing Android 10 update

There are many aspects to Instagram problems so we provide a number of ways to fix your situation as well. Below are the potential solutions that you can try when dealing Instagram problems.

Check for errors or online solutions

Facebook, which is the owner company of Instagram, has a lot to lose if Instagram, which is used by billions of people every day, fails even for a few a minutes. It is in Facebook’s interest to keep the app as stable as possible and to fix known problems as they occur as fast as possible. It is therefore a good idea to just wait for an app update if you encounter Instagram problems anytime.

If the app crashes and shows an error code or message though, that can be key to fixing your problem fast. Errors are part of a good working software and they are usually critical in pointing out where the problem is coming from. If there’s an error, you want to take note of it and then do a quick Google search about it.

If the error is being experienced by a significant number of people, it’s possible that there may already be a fix or remedy that you can try, if there’s still no patch or update.

Perform troubleshooting on Instagram app

Sometimes, Instagram problems may need a little help from a user. Below are the troubleshooting steps that you can do on your end.

  • Force quit Instagram
  • Clear Instagram cache
  • Return app to defaults
  • Reinstall Instagram

Reboot Instagram app

Whenever you have an app issue, it’s always a good idea to force quit or reboot it. This is one of the effective methods to deal with a malfunctioning app.

How to force quit Instagram app:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Refresh Instagram cache

If rebooting Instagram won’t help and it’s still crashing afterwards, the next troubleshooting step that you can do is to clear its cache. This usually helps if the cause of the problem is a corrupted app cache.

  1. To clear a Instagram app cache:
  2. Go to the Home screen.
  3. Tap Apps icon.
  4. Open Settings app.
  5. Tap Apps.
  6. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  7. Select Show system apps.
  8. Find and tap the appropriate app.
  9. Tap Storage.
  10. Tap Clear Cache button at the bottom.

Reset Instagram settings

You can also return Instagram app settings to defaults as part of your app troubleshooting. You should only do this if nothing has worked so far. This is going to log you out of your account so you’ll have to log back in after clearing the app’s data.

To clear an app’s data:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall Instagram

If you Instagram app yourself, which means that it did not with the original set of apps, you can skip clearing data and instead just reinstall the app. This is a more effective way to eliminate app bugs than clearing the app’s data. Just delete the app and install it afterwards.

Below are the steps to delete or uninstall an app on Galaxy S10

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete the app.

Update apps and check for rogue app

If you continue to have Instagram problems on your S10 after Android 10 update, the next good troubleshooting step that you can do is check if one of the apps is causing a problem.

Make sure all apps are updated

First you want to make sure that all your apps are fully updated. You can do this by going to your Play Store app.

To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Observe device on Safe Mode and check for a broken app

If your Galaxy S10 continues to have Instagram problems after an Android 10 update, the other possible reason that you want to check is presence of bad third party app. Not all apps are built with the same skill and resources so some may suddenly start acting up if the developer did not prepare it for a new Android version.

Updating from Android 9 to 10 does not necessarily mean that all apps are updated and transformed to be compatible. Such a situation can cause problems.

To check if there’s a bad third party app in your device, you must run your S10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Instagram runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

  1. To restart to safe mode, follow these steps:
  2. Turn the device off.
  3. Press and hold the Power key past the model name screen.
  4. When “SAMSUNG” appears on the screen, release the Power key.
  5. Immediately after releasing the Power key, press and hold the Volume down key.
  6. Continue to hold the Volume down key until the device finishes restarting.
  7. Safe mode will display in the bottom left corner of the screen.
  8. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Refresh the system cache

Android updates can sometimes impact the system cache. This cache is an important set of temporary files used by Android when loading up apps. If this cache gets corrupted though, it may lead to all sorts of problems.

To check if you have a system cache problem, try clearing the cache partition. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Restore software to defaults (factory reset)

You should consider doing a factory reset if your Instagram problem will remain at this time. Instagram problems usually go away on their own as major problems are fixed by updates.

However, if you noticed that you also have a similar crashing problem with other apps, the cause of the problem might be software-related, which factory reset might definitely fix.

If you want to go ahead with factory reset, be sure to back your personal data such as documents, images, videos, contacts, etc.

These are the two methods to factory reset your S10.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

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Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.

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