Charging issues are among the most common power-related problems any smartphone owner may encounter. So, if your new Samsung Galaxy S10e won’t charge, it might be due to a minor problem or a sign of a serious hardware issue.
In this post, I will guide you on how to troubleshoot your new Galaxy S10e that’s not charging. There are different situations I want to tackle here. So, if you’re one of the owners of this phone and are currently being bugged by a charging problem, continue reading as this article may be able to help you.
If however, you are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our Android issues questionnaire.
Fixing Galaxy S10e that won’t charge with black and unresponsive screen
The most common occurrence of this problem is often accompanied by a black screen wherein the phone won’t respond no matter how many times or long you press and hold the power key. We often refer to this problem as “Black Screen of Death” because the phone won’t respond even if it’s connected to the charger. Most of the time it’s regarded as a serious hardware issue when in fact, it’s just a pretty minor firmware related problem. Here’s how to fix it:
- Press and hold the Volume Down and Power key at the same time for 10 seconds or more.
Usually, the phone would boot up when this procedure is done correctly so if the device still won’t respond after the first try, do the same procedure a couple more times to make sure you’re doing it correctly. Or better yet, try these steps:
- Press and hold the Volume Down button first and don’t let go.
- Then, press and hold the Power key while you’re holding down the volume button.
- Keep both keys pressed for 10 seconds or more.
It’s the same as the first but in this method, we’re making sure you press and hold the power key after the volume down button because doing it otherwise won’t give you the same result.
Fixing Galaxy S10e that won’t charge with wired charger but still powered on
If your phone is low on battery and when you connect it to the wired charger, it would no longer charge, then the issue could be in the charger or cable. Something might be obstructing the connectors so you will have to physically check both to make sure the current can flow freely from the power adapter through the cable and into your phone.
For the charger, you just have to look into the port, which is big enough for you to be able to see clearly if there are debris, lint or any foreign materials in it. If you see something that doesn’t below, remove it immediately and try charging your phone.
As to the cable, check both ends for the same things. You also have to make sure that the cable is dry and doesn’t have moisture on both ends. Run your finger from one end to another to feel any irregularities as it’s always possible that the cable has a break somewhere.
Lastly, after checking both the power adapter and cable, check your phone’s charge port and see if there’s something obstructing the connectors. Again, you can always remove any lint or debris if you see any.
After making sure the charger, cable and charge port in your phone are clean, try charging your phone again and see if it charges this time. If still no, try connecting it to a computer or laptop just to see if it responds to that or if the computer can detect it. If it’s still not charging or not detected by the computer, the you should try using a different cable as that could be the problem.
If you have a wireless charger, you better charge your phone using that to replenish the battery. However, if you don’t have one and your phone is still not charging even after using a different cable, then it’s time you brought it back to the store so that a technician can check it for you.
ALSO READ: Samsung Galaxy S10e keeps rebooting randomly
Fixing Galaxy S10e that won’t charge with wireless charger
The wireless charging capability of your Galaxy S10e is very different from the wired charging. So, even if you have a problem with the latter, you may still be able to use the former however, if you have a problem with wireless charging, then at least, you still have the wired charger to replenish the battery.
Yes, if the phone is not charging wirelessly, make sure to charge the phone using the wired charger first so that you can continue troubleshooting the problem without worrying about your phone running out of power. After all, when the wireless charging fails, it’s more often an issue with the wireless charger itself. The best thing you can do about it is to try a different wireless charger and see if your phone can still charge using that method. You may go to the store where you bought your phone and use their wireless charger there and see if your phone works. If it still won’t charge even with other wireless chargers, then it must be the wireless charging module in your phone that’s busted and not the charger.
Fixing Galaxy S10e that won’t charge with ‘moisture detected’ error
Let me make it clear; when a phone won’t charge or has charging issues, it doesn’t necessarily follow that the ‘moisture detected’ error would show up. However, if the error shows up first, then you can always expect that your device would no longer charge. The wired charging process is automatically disabled once the sensor detects moisture in the charge port.
The best remedy about it is to let your phone sit on the table upright and just wait for the moisture to evaporate. Just place your phone at room temperature and let it sit there for an hour or two. If you can’t wait that long, just insert a small piece of tissue paper into the charger port and leave it there for a minute or two just to absorb the moist. That should fix the problem for you.
But don’t place your phone in a hot area or under direct sunlight as it may overheat. Most often, the ‘moisture detected’ error isn’t really something to be worried about as long as you didn’t leave the device for a very long time underwater.
You may also use a wireless charger to replenish the battery while you’re waiting for the moisture to evaporate.
After doing all these and your Galaxy S10e still won’t charge, then bring it back to the store and have the tech take care of the problem for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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