Samsung Galaxy Note 10 Troubleshooting

What issues are you experiencing?

Operating System

Applications

Specifications

Memory

Note 10

  • 256 GB ROM
  • 8 GB RAM

Note 10+

  • 256/512 GB ROM
  • 12 GB RAM
  • microSD, up to 1 TB (uses shared SIM slot) - dual SIM model only

OS & CPU

  • Android 9.0 (Pie); One UI
  • Exynos 9825 (7 nm) - EMEA/LATAM
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/China
  • Octa-core (2x2.73 GHz Mongoose M4 & 2x2.4 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA/LATAM
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/China
  • Mali-G76 MP12 - EMEA/LATAM
  • Adreno 640 - USA/China

Audio

  • Comes with stereo speakers
  • NO 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

Note 10

  • Non-removable Li-Ion 3500 mAh battery
  • Fast battery charging 25W
  • USB Power Delivery 3.0
  • Fast Qi/PMA wireless charging 20W
  • Power bank/Reverse wireless charging 9W

Note 10+

  • Non-removable Li-Ion 4300 mAh battery
  • Fast battery charging 45W
  • USB Power Delivery 3.0
  • Fast Qi/PMA wireless charging 20W
  • Power bank/Reverse wireless charging 9W

Display

Note 10

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.3 inches, 98.6 cm2 (~90.9% screen-to-body ratio)
  • 1080 x 2280 pixels, 19:9 ratio (~401 ppi density)
  • Corning Gorilla Glass
  • HDR10+
  • Always-on display

Note 10+

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.8 inches, 114.0 cm2 (~91.0% screen-to-body ratio)
  • 1440 x 3040 pixels, 19:9 ratio (~498 ppi density)
  • Corning Gorilla Glass
  • HDR10+
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector

Camera

Main Camera

  • 12 MP, f/1.5-2.4, 27mm (wide), 1/2.55", 1.4µm, Dual Pixel PDAF, Dual OIS
  • 12 MP, f/2.1, 52mm (telephoto), 1/3.6", 1.0µm, PDAF, Dual OIS, 2x optical zoom
  • 16 MP, f/2.2, 12mm (ultrawide), 1.0µm
  • LED flash, auto-HDR, panorama
  • [email protected]/60fps, [email protected]/60/240fps, [email protected], HDR10+, dual-video rec., stereo sound rec., gyro-EIS & OIS

Selfie Camera

Build

Note 10

  • Dimensions: 151 x 71.8 x 7.9 mm (5.94 x 2.83 x 0.31 in)
  • Weight: 168 g (5.93 oz)
  • Build: Front/back glass (Gorilla Glass), stainless steel frame
  • SIM: Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)
  • Stylus (Bluetooth integration, accelerometer, gyro)

Note 10+

  • Dimensions: 162.3 x 77.2 x 7.9 mm (6.39 x 3.04 x 0.31 in)
  • Weight: 196 g (6.91 oz)
  • Build: Front/back glass (Gorilla Glass), stainless steel frame
  • SIM: Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)
  • Stylus (Bluetooth integration, accelerometer, gyro)

Recent Guides

How To Fix Note10 Netflix Crashing After Android 10 Update

By Harvey | January 22, 2020

Many of Netflix problems that we encounter are caused by network connectivity issue, a device problem, or an account or app issues. As Android 10 rolls out though, we’ve been getting some reports that some Note10 users are complaining about the app crashing for no apparent reason. Since there’s no way for us to verify

How To Fix Note10 Youtube Crashing After Android 10 Update

By Harvey | January 22, 2020

We’re surprised to hear that some Note10 users complain of their Youtube app crashing coincidentally after finishing Android 10 update. While there’s been Youtube app issues across many platforms every now and then, it’s the first time that we know of Android 10 in Galaxy Note10 devices possibly causing a problem on this app. If

How To Fix Note10 Gmail Crashing After Android 10 Update

By Harvey | January 21, 2020

One of the problems that appears to be the result of Android 10 update installation on the Galaxy Note10 is Gmail crashing problem. A lot of users are reporting that their Gmail keeps stopping or showing Gmail has stopped error. In other words, the app has become totally unusable for some reason. Fortunately, fixing this

How To Fix Note10 System UI Error After Android 10 Update

By Harvey | January 21, 2020

Some Galaxy Note10 owners have been reporting System UI error after updating to Android 10. If you are one of the unlucky users affected by this problem, you’ve come to the right website. This post will show you the solutions on how to fix this issue easily. What is System UI error? System UI error

How To Fix Note10 Texts Won’t Send After Android 10 Update

By Harvey | January 16, 2020

Some Note10 users have been reporting to us about their device encountering texting issues. While texting problems has always been around and are some of the most common Android problems, we take interest in some segment of Note10 users who said that their texts won’t send after an Android 10 update. If you are one

How to fix Note10 App has Stopped After Android 10 Update

By Harvey | January 16, 2020

If you are getting the perennial “Unfortunately, app (name of app) has stopped” error for the first time, then welcome to the real Android world. You can’t be considered a real, seasoned Android user if you can’t experience one of your apps crashing on you. In this troubleshooting post, we help Galaxy Note10 users who