Note10 Wireless Charging Not Working Issue | Easy Fix

Almost all major flagship smartphones today come with wireless charging capability so it’s no wonder if we encounter issues related to this from time to time. With millions of this flagship device in circulation, we can say this problem is not that common. Some Note10 users though have started contacting us about their device failing to charge wirelessly and they have no idea how to fix it. In this article, we’ll address wireless charging problem if it’s not working on a Galaxy Note10.

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Causes for wireless charging issues on Samsung devices

There are a number of possible causes why a Galaxy Note10 may not charge wirelessly. If you want to know how to fix this problem, you must first need to narrow down the possible causes. Below are some of the common reasons for this problem:

  • Incompatible wireless charger
  • Damaged USB cable
  • Poorly designed protective case
  • Position on the charging pad
  • Foreign object between the pad and back of device
  • Phone has weak network signal
  • Battery is fully drained
  • Bad phone configuration
  • Software bug

What to do if wireless charging won’t work on Galaxy Note10

Fixing this type of problem is easy but can take some of your time as you try to isolate the causes. Below are the concrete steps that you must do in order begin troubleshooting the wireless charging issue on your Note10.

Deal with Wireless PowerShare issues

In case you’re not aware, the Galaxy Note10 has a feature called Wireless PowerShare that allows it to charge other compatible wireless devices such as the Galaxy Buds, or the Galaxy S10. If you’re having a problem with this feature only, there’s a few things that you can do.

Take off protective cases from both devices. Wireless charging may not work if your Galaxy Note10 has a thick case. The same is true for the other device. Be sure to remove any cases in each of them before trying to recharge.

Be sure Note10 has enough power. Wireless PowerShare only works if the device has more than 30% battery power. Anything lower than that disables Wireless PowerShare.

Toggle Wireless PowerShare. This feature may encounter bugs sometimes so be sure to refresh it by toggling it on and off. If wireless charging is not working, simply swipe down from the top of your Galaxy Note10 screen using two fingers, then tap Wireless PowerShare. Try turning off Wireless PowerShare, if it’s on, and vice versa.

Put devices on flat surface. Wireless PowerShare may not work if you don’t position both devices properly. Be sure to place the device being charged in the middle of the screen of your Note10 until you feel the vibration and hear a tone. Both are indicators that Wireless PowerShare is working.

Check for overheating. Galaxy Note10 wireless charging using Wireless PowerShare may not work if both devices generates abnormal heat levels. This can sometimes happen if you charge both devices simultaneously. Try touching the devices to see if they’ve become uncomfortably warm. If they are, they may have turned off, and that’s why wireless charging is not working on your Note10.

Keep in mind that you can charge two devices with Wireless PowerShare at the same time. What you need to do is to use a USB cable to charge one, while the feature is on. For instance, charge the Galaxy Note10 with the USB cable and adapter that came with it, enable Wireless PowerShare, and charge your Galaxy Buds.

Verify wireless charger is supported

If you have wireless charging issue on your Galaxy Note10, one of the first things that you need to check is the charging pad. The Note10 supports almost all wireless standards including Qi charging and PMA. Of course it also works with Samsung’s own Fast Wireless Charging 2.0. Make sure that the wireless charger you’re using explicitly says what standard it uses so you can verify if it’s compatible with your Note10.

Check if USB cable is damaged

Another thing to check in your charger is its USB cable. Even if the charging pad is 100%, it may still not provide enough power to charge your Note10 if there’s a problem with the USB cable. Try replacing the USB cable in your charger if you see any sign of damage.

Reposition phone on the pad

If you encounter slow or intermittent wireless charging or if it simply won’t charge wirelessly at all, it may be because you place your Note10 incorrectly on the pad. Make sure that you position the phone on the center of the charging pad before charging it again.

Remove protective cases

Your Note10 may not charge wirelessly if there’s a thick protective case between it and the charging surface. Try removing the case to check if that’s the reason for your problem.

If a headset is connected to your Note10, be sure to place the device in landscape orientation over the charging pad. If it’s in Portrait mode, wireless charging may not work.

Also, it may take several minutes for your phone to say it’s charging if the battery has been fully discharged. Be sure to let your Note10 charge wirelessly for up to five minutes.

Check for foreign objects

Be sure that there’s no layer of protective case or foreign object between your Note10 and the charging surface. Remove any plastic or layer of anything that may obstruct the Note10 from making good contact with the charger.

Reboot your Galaxy Note10

Should your wireless charging is still not working at this point, you can assume that the issue must be coming within the Galaxy Note10 itself. What you need to do is to start troubleshooting your device by doing a forced reboot. Some minor bugs are fixed with this so hopefully it also works on your phone. There’s a number of ways to restart your Note10. Try the most simply first: pressing the Power button to go to the Power boot menu, then, select the Restart option.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Update the software

Installing updates is often a good way to get rid of identified bugs and prevent new ones from developing. Make sure that you don’t hold off any software updates for your Note10 at this time. If you have a carrier-branded Note10, all you have to do is to tap on any software update notification that will be shown (if there’s any available at this time). For Global versions of Note10 devices, that is, phones that were purchased via Samsung stores are not tied to any particular network operator, you have an option to manually check for an update. Just follow these steps:

  1. Open Settings app.
  2. Scroll down to the bottom and tap Software update.
  3. Tap Download and install.

While at it, this is also a good time for you to ensure that all your apps are fully updated. Some outdated apps may cause problems with Android or with other apps. To prevent bugs from developing, also see to it that apps receive updates when they become available.

To check for Play Store app updates on your Galaxy Note10:
  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

Fix wireless charging not working issue by clearing app preferences on Note10

If wireless charging is still not working on your Galaxy Note10, the next step for you is to reset app preferences. Some Android functionality may not work properly if a default system app is turned off or disabled. To ensure that this is not happening, follow the steps below:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Reset app preferences.

Refresh system cache

Other possible reason why a Samsung Note10 wireless charging is not working may be a bad system cache. Android uses this special cache to load apps quickly. Sometimes, this cache may become corrupted after a system update or app installation. The good thing is, you can easily refresh this cache. This can sometimes fix problems that appear after an update. There’s no need to worry though as you can do this over and over again without fear of losing any of your personal data.

To refresh the system cache:

  1. Turn off the device. This is important as your device won’t boot to Recovery Mode when it’s on.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. Once the Android Recovery screen comes up, release the buttons.
  4. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  5. Press the Power button to select ‘Wipe cache partition.’
  6. Use Volume Down to highlight Yes.
  7. Press the Power button to confirm the action to clear the cache.
  8. Wait for a second as the system wipes the cache.
  9. Press the Power button again to reboot the device. This will return the device to the normal interface.
  10. That’s it!

Do wireless charging on Safe Mode

If you still have wireless charging issue on your Samsung Galaxy Note10 at this point, the next good troubleshooting step that you can try is to check for any possible bad third party app. Not all apps are created equal and some are even designed to intentionally mess up a system. To check if one of the installed apps is actually the reason for your problem, consider restarting your device to safe mode. If your Note10 will charge wirelessly without any problem on safe mode, that means that you have a third party app causing the problem.

How to restart to safe mode:

Below are the steps to boot your Note10 to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Once you’ve run the phone to safe mode, charge it using your wireless charger. If it works fine, you’ll have to figure out which app is the cause of the problem using elimination process. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Turn off and charge

In some cases, wireless charging may only work normally again if a device is turned off. We’ve seen this happen once with our Galaxy S10 in our lab. It may had been a fluke but the device stopped charging wirelessly for no apparent reason. The battery may have been totally emptied and needed a charge for a few minutes. After doing exhaustive troubleshooting on it, we turned it off and leave it on top of the wireless charger. After that, it started working again and wireless charging begin working without a glitch.

Erase device (factory reset)

You can erase your device with factory reset if none of our suggestions above has worked. Factory reset can fix wireless charging issue if the cause of the problem is an unknown Galaxy Note10 software bug. Just be sure to create a backup of your personal data first before wiping your device.

Below are the two ways to factory reset your Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Note 10 still won’t charge? Get help from Samsung

Not all Android issues are fixable on an end user’s level. If your Galaxy Note10 wireless charging is still not working at this time, you can assume that there may be a hardware issue or a much deeper software issue that a factory reset can’t fix. Visit your local Samsung store or Service Center so they can examine the phone and fix it.

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Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.

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