How To Fix Note10 Facebook crashing after Android 10 update

With hundreds of millions of Android devices now running Facebook, it’s not surprising to receive complaints of errors and issues about the app. Now, with millions of Galaxy Note10 devices also receiving Android 10 update, this major software upgrade, also brings about fresh cases of Facebook crashing issues. 

In this troubleshooting article, we’ll show you what you can do to fix your Facebook issue. Make sure to follow our suggestions in order not to waste your time jumping from one solution to the next.

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Why Facebook may be crashing on your Note10 after installing Android 10 update

There can be a number of things that can cause Facebook app to crash. Some of the common causes that we know of are:

  • Corrupted system cache
  • App bug
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Can the issue be fixed?

Most of the time, Facebook problems go away on their own, or are fixed by an update. However, if it’s been some time since you started seeing the problem and you’re positive that you’ve updated the app, you can actively do some troubleshooting steps yourself to fix it.

How to fix Facebook crashing after Android 10 update on Galaxy Note10

Below are the solutions that you can try to fix Facebook crashing issue on your Galaxy Note10 after installing Android 10 update on it.

Get the error

If your Facebook app crashes for no apparent reason after a Note10 Android 10 update, it’s good to look at the error code or message that may be present. Sometimes, an error code or message can be key to solving a problem. 

We know that most of the time, Facebook crashes are accompanied by a generic message such as “Facebook keeps stopping” or “Facebook has stopped.” Such errors are usually useless and they don’t usually point to a specific cause so you can ignore them.

However, if you have a more unique error code, make sure to take note of it and do a quick Google search about it. If you’re lucky and there’s an available online solution, that can help you fix the problem quickly.

Troubleshoot Facebook app

Facebook has a lot to lose if their app is problematic so they want to make sure that they keep bugs to a minimum as possible. But just like any other app, even the best developers with a lot of resources can’t totally eliminate bugs. Facebook app encounters problems from time to time and that’s the reality.

In some instances, Facebook crashing problem can be fixed with the help of the user. To see if you can fix the issue that causes Facebook to keep stopping, you’ll have to do a number of troubleshooting steps.

Force quit the app

Rebooting the app may work in fixing your Facebook problem. A lot of devices running Android 10 encounters app troubles and one of the most effective fixes for them is to simply restart the app. If you haven’t done this yet, be sure to do it now.

To force quit your Facebook app:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Clear app cache

Should a forced app reboot won’t help, the next good thing that you can do is to delete the cache of your Facebook app. This can work if the app’s cache has become corrupted. 

To clear a Facebook app cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset Facebook app

If your Note10 Facebook app still keeps crashing after Android 10 update, a good follow up step to the ones you’ve already tried is to clear the app’s data. This is going to revert the app to its default settings. 

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall Facebook app

If your Facebook app did not come pre-installed, meaning it was not included in the original set of apps, you can reinstall it instead of clearing its data.

Below are the steps to delete or uninstall an app on Galaxy Note10
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

Update app

After doing all these app troubleshooting, make sure that you keep Facebook updated. If you reinstall it, then you can skip updating it as the newest version is already installed.

Toggle connection type

Apps that require constant internet connection in order to work may encounter networking bugs from time to time. If you’ve been using mobile data to connect to the internet all the time, try to see if Facebook will continue to keep crashing when you use wifi. Visit your local library or try using your work wifi to check how Facebook works. If you rely on wifi all the time, reverse it and use mobile data instead.

Wipe cache partition

Sometimes, an app may begin to malfunction after a device’s system cache, a special set of files used by Android OS to load apps quickly, becomes corrupted. This usually happens after a major software update, like when upgrading from Android 9 to Android 10. To ensure that your Note10’s cache partition is in good shape, you can clear the cache partition where this cache is stored.

To refresh the system cache:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Use app on Safe Mode

If Facebook is part of the pre-installed apps in your Note10, then it’s also a good idea to check if a third party app, any app that’s added by you and that’s not part of the pre-installed apps, is causing a problem.

You can try to restart your Note10 to Safe Mode. In this mode, all third party apps will be blocked (greyed out) so they can’t run. If Facebook works normally on safe mode only, you can assume that one of your third party apps is causing the crashing problem.

To restart to safe mode, follow these steps:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Wipe software and restore to defaults (Factory reset)

Factory reset is a drastic troubleshooting step in this case and may not be needed. The real cause may lie deep within the app’s codes but still, you can consider wiping the phone with factory reset if you experience other issues aside from the one with Facebook. Returning the software to its defaults is recommended from time to time, even when there are no issues. Just be sure to create a backup of your personal data ahead of time.

Below are the two ways to factory reset your Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

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 Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.

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