How To Fix Note10 Texts Won’t Send After Android 10 Update

Some Note10 users have been reporting to us about their device encountering texting issues. While texting problems has always been around and are some of the most common Android problems, we take interest in some segment of Note10 users who said that their texts won’t send after an Android 10 update.

If you are one of the unlucky Note10 owners with this problem, we hope that this post will help.

Causes of texts not sending on Galaxy Note10 after installing Android 10 update

There are many possible reasons why your Note10 texts won’t send after installing Android 10 update. Some of the common ones we identify include the following:

  • Minor messaging app bug
  • Corrupted system cache
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Is this problem fixable?

Yes. Majority of texting issues are easy to solve. We have confidence that one of the suggestions below should help you get back to sending texts again.


Solutions to Note10 texts won’t send after Android 10 update

Below are the potential solutions that will fix this texting problem.

Verify signal coverage is good

When dealing with whatever texting issue, the very first thing that should be checked is the signal bars on the device. If you are in an area with poor network coverage, the signal bars in your Note10 should say so, with zero or or fluctuating signal bars. This should tell you that the most likely cause of the problem is not within your Note10.

If you think that the are where you’re in has poor coverage, you can confirm it further by inserting your SIM card to another compatible phone. If you’ll have the same situation with the second phone, all you have to do is to move away from the area when texting.

In some cases, you will know if the cause of your texting problem is network-related because other services such as voice calling and mobile data are affected as well. If you have problems with other services, you should consider getting help from your network operator.

Clear full inbox of old conversations

Sometimes, texts issues are caused not by bugs but by too much messages in the inbox. In other words, the messaging app may have simply run out of storage space to receive incoming and outgoing messages. Try to delete several old conversations to see if that’s the case. Follow the steps below to start deleting your texts:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Messages app.
  3. If prompted to change the default SMS app, tap Yes to confirm.
  4. Tap Menu icon located at the upper-right corner.
  5. Tap Edit.
  6. Select the messages you want to erase. If you want to delete all messages, tap All at the upper left.
  7. To delete all messages, tap All located at the upper-left corner.
  8. Tap the Trashcan icon located at the bottom-right corner.
  9. To confirm, tap Delete. If you want, you can also check Block numbers to prevent a selected number to send texts in the future.

Refresh the system by rebooting

Whatever your Android problem is, it’s almost always a good idea to reboot your device. This is even more important right now that your Note10 won’t send texts after updating to Android 10. Your Note10 can benefit from a restart, even if it doesn’t have any issue. If you haven’t tried this yet, make sure that you do so now.

Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task.

Troubleshoot messaging app

If your Note10 texts still won’t send at this point, Android 10 update may have impacted the messaging app. Try troubleshooting the app by doing the following:

  • Force close messaging app
  • Clear messaging app cache.
  • Reset messaging app
  • Update messaging app
  • Reinstall messaging app

Force close messaging app

This one will ensure that the app is rebooted. This is usually effective for minor, temporary bugs that may develop within the app if left running for a long time.

To force quit an app:

Method 1: Close an app using Recent Apps key

On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).

Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.

Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Clear app cache

Should a forced app reboot won’t help, the next good thing that you can do is to delete the cache of the app. This can work if the app’s cache has become corrupted.

To clear an app’s cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset the app

If your Note10 texts won’t send, the newly installed Android 10 update may have messed up the app’s data. What you want to do at this point is to clear the app’s data. This is going to revert the app to its default settings.

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall the app

If the app in question did not come pre-installed, meaning it was not included in the original set of apps, you can reinstall it instead of clearing its data.

Below are the steps to delete or uninstall an app on Galaxy Note10:
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After you’ve deleted the app, make sure that you restart the phone before reinstalling it.

Update app

Part of your app troubleshooting for this situation is to ensure that the app you’re working on is fully updated. If you deleted the app’s data, make sure that you manually check for an update in the Play Store.

You don’t need to check for updates if you reinstalled it installed of cleared its data.

Clear network configuration (reset network settings)

Some texting problems are caused by incorrect network configuration. To ensure that the device maintain good network settings, you can clear the current network settings.

Follow the steps below to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Data button.
  6. Restart the device and check for the problem.

Troubleshoot SIM card

Some texting problems are due to bad SIM card. You can troubleshoot the SIM card to see if it’s the one that’s causing your particular issue. These are the steps that you must do:

  • Reseat SIM card,
  • Insert SIM card on another device
  • Get a new SIM card

Reseat SIM card

Temporarily disconnecting a SIM card can sometimes fix network problems. Take the SIM card out and put it back in to see if this works. Make sure that your phone is off before you take the card out. Do the same when you insert the card as well.

Insert SIM card on another device

If you have another phone, insert the current SIM card to it and see if texts still won’t send on your Note10 running Android 10. If texts work on the second phone, you must continue troubleshooting your Note10.

Get a new SIM card

Alternatively, you can replace the SIM card and see what happens. We won’t recommend that you do this, especially if the problem has recently developed but it’s a good option if you think that the SIM card is damaged. Visit your local carrier store and ask them for a new SIM card.

Refresh the system cache

If you noticed that Note10 texts won’t send after Android 10 update, the system cache may had been corrupted. Major software updates can sometimes lead to this situation.

To check if you have a bad system cache issue, you can clear the cache partition where this cache is stored. This will delete the current cache. Your device will rebuild this cache over time.

Clearing the system cache won’t delete your personal data.

Follow these steps to clear the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Keep apps up-to-date

It’s always a good idea to install updates for apps as they become available. Updates not just brings cosmetic changes but solutions for known bugs too. Be sure to keep your apps updated all the time.

To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. This is for you to avoid unnecessary data charges.

To update apps via wifi only:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option. This is going to save you time if you are the type who is constantly on the go.

To enable auto app update:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Tap Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Restart device on Safe Mode

One other possible reason why texting does not work on your Note10 is a bad third party app. To check if that’s the case, you can boot the device to safe mode.

In this mode, all third party apps are blocked (greyed out) so they can’t run. If Instagram runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Restore software to defaults (factory reset)

Some texting problems may require a more drastic solution to get fixed. If your Note10 text still won’t send, the new Android 10 OS may have affected an aspect in the software that leads to this problem. To fix it, you’ll need to perform a factory reset.

This reset will erase your personal data such as images, videos, documents, contacts, etc., so be sure to back them up ahead of time.

Below are the two ways to factory reset your Galaxy Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.
Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

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 Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.