How to fix Galaxy Note10 Mobile data keeps disconnecting

The Galaxy Note10 is fast on all fronts so it can sometimes be frustrating for any user to experience slow or disconnecting mobile data connection. In some cases, disconnection may actually be a symptom of a slow connection and vice versa. In this troubleshooting article, we’ll help you fix a Galaxy Note10 that suffers from mobile data that keeps disconnecting.

How to fix Galaxy Note10 Mobile data keeps disconnecting

Mobile data problems are usually fixable on a user’s level. If mobile data keeps disconnecting and you have no idea why, follow the steps below to troubleshoot your Galaxy Note10.

Galaxy Note10 Mobile data keeps disconnecting fix #1: Check problem location

Network outages can happen from time to time. Try to check if there’s any service interruption in your area at this time by using another phone that’s connected to your network. If there’s at least 2 phones with the same exact issue, you can verify further by calling your carrier via a landline.

Some carriers may have their own app that helps their customers check for possible network issues. Install the app and see if there’s any network-related problem that causes mobile data to go bad.

Galaxy Note10 Mobile data keeps disconnecting fix #2: Check  signal bars

The signal bars is an obvious indicator of possible network problem. If the signal disappears when your Galaxy Note10 mobile data keeps disconnecting, that’s a network issue. You can either wait it out or you can talk to your carrier for advice.

Galaxy Note10 Mobile data keeps disconnecting fix #3: Verify connection speed

If there’s no signal drops at all, it’s possible that the problem may be caused by slow internet connection. If internet is slow, it can sometimes manifest as being regularly disconnected. Try to do a quick speed test by going to fast.com or speedtest.net. If internet connection speed is way too low for your subscribed speed, you should consider getting help from your carrier about it.

Galaxy Note10 Mobile data keeps disconnecting fix #4: Disconnect VPN (if you’re using one)

While using a VPN can help in fixing connectivity issues from time to time, it can also be the cause of connection woes. If you’re using a VPN, try to disconnect it and see how mobile works without it. If there’s no disconnection at all, the VPN service you’re using may be having some problems.

Galaxy Note10 Mobile data keeps disconnecting fix #5: Restart device

Network issues sometimes go away when a device is restarted. If you haven’t tried it yet, make sure to reboot your Note10. Press the Power button to access the boot menu then select Restart. If that doesn’t work, try pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10 Mobile data keeps disconnecting fix #6: Reset network settings

If mobile data still keeps disconnecting, you must try to refresh the network configuration of your Galaxy Note10. This is how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10 Mobile data keeps disconnecting fix #7: Troubleshoot app (if problem only occurs in a particular app)

If mobile data only appears to disconnect when using a particular app, it’s possible that you may have an app issue at hand. Try troubleshooting the app to see what happens. There are five things that you need to do:

  • Force quit
  • Clear app cache
  • Reset app data
  • Update app
  • Reset app preferences

Force quit app. Restarting a misbehaving app may jumpstart the system into working normally again. Follow these steps on what to do:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clear app cache. Deleting an app’s cache can sometimes fix minor app issues. To do it:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.

Clear app data. Should nothing work at this point, you can then reset the app to its factory state with these steps:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Update the app. Outdated apps may sometimes become incompatible and cause problems. Make sure that you check for an update in Google Play Store. If the app came from outside the Play Store, contact its developer so you’ll know how to update it.

Reset app preferences. Some apps require other default system apps in order to work. Sometimes, these default apps may be turned off by other apps or after some system changes like after an update. To ensure that all default apps are enabled again, you can do these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy Note10 and check for the problem.

Galaxy Note10 Mobile data keeps disconnecting fix #8: Clear cache partition

A bad system cache may result to all sorts of issues. To ensure that your Note10 has a refreshed system cache, follow the steps below:

  1. Turn off the device. This is important as your device won’t boot to Recovery Mode when it’s on.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. Once the Android Recovery screen comes up, release the buttons.
  4. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  5. Press the Power button to select ‘Wipe cache partition.’
  6. Use Volume Down to highlight Yes.
  7. Press the Power button to confirm the action to clear the cache.
  8. Wait for a second as the system wipes the cache.
  9. Press the Power button again to reboot the device. This will return the device to the normal interface.

Galaxy Note10 Mobile data keeps disconnecting fix #9: Safe Mode

A bad third party app can soemtimes cause problems with Android or other apps. To check if that’s the case, reboot your Galaxy Note10 to safe mode and check if mobile data keeps disconnecting. If it doesn’t do that in safe mode only, one of the installed apps must be the cause.

To restart your Samsung Galaxy Note10 to safe mode:

  1. With your device turned on, press and hold the Power button until the Power off menu appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” should appear in the lower-left of the home screen.
  6. Check for the problem.

Safe Mode may be a useful trick in checking for a problem but it won’t pinpoint the exact app. In order to identify which of your apps may be behind the problem, you’ll have to do a process of elimination. Here’s what you need to do exactly:

  1. Boot Galaxy Note10 to safe mode.
  2. Check for the problem.
  3. If the issue returns or once you’ve confirmed that a third party app is to blame, you can start uninstalling apps one by one. You’ll need to do spend some time doing this if you have plenty of apps installed. We suggest that you begin with the most recent ones you added.
  4. It’s important that you only uninstall a single app at a time. After removing an app, restart the phone to normal mode and check for the problem again.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4 until the rogue app has been identified.

Galaxy Note10 Mobile data keeps disconnecting fix #10: Factory reset

You can go ahead and erase your device with factory reset if none of the suggestions work. Factory reset is often effective in fixing software problems. If mobile data on your device is caused by a unique software bug, this might help.

Below are the two ways to factory reset your Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

Galaxy Note10 Mobile data keeps disconnecting fix #11: Get help from network operator

Not all causes of mobile data problems are within a device. If a factory reset fails to fix the problem, you can assume that there might be an issue outside your control. Contact your network operator and ask them for help.

 

Related reading: What to do if Galaxy Note10 keeps showing No Service

 

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