How To Fix Note10 Netflix Crashing After Android 10 Update

Many of Netflix problems that we encounter are caused by network connectivity issue, a device problem, or an account or app issues. As Android 10 rolls out though, we’ve been getting some reports that some Note10 users are complaining about the app crashing for no apparent reason. Since there’s no way for us to verify if this is due to Android 10 update directly, we come up with this exhaustive troubleshooting guide to help you narrow down the factors.

What causes Netflix to crash after installing Android 10 update?

There are many possible reasons for your Netflix app problem. Some of the common ones we identify include the following:

  • Account issue
  • Network connectivity issue
  • Netflix-side outage
  • Minor app bug
  • Corrupted system cache
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Solutions to Note10 Netflix crashing after Android 10 update

Below are the potential solutions that you can do to fix your Note10 Netflix app crashing problem after installing Android 10.

Check for any Netflix error code

When Netflix app crashes, it may be accompanied by a unique error code, which can point to a more exact reason of the problem. This is usually a faster way of knowing where the problem lies. You can search what an error code may mean by using this official Netflix link.


Sometimes, Netflix servers may encounter problems which may impact the service. To check if there’s on-going outage, you can follow this link.

Check internet connection speed

If you rely mainly on one particular type of connection type (like wifi) when watching Netflix, it’s possible that the issue may be caused by poor connectivity or slow connection. To check if that’s the case, try connecting to another wifi network or, if you can afford it, to a cellular network.

If there’s a difference in Netflix performance, you’ll know if the cause of the problem is your internet or not.

Verify Netflix account is active

Another basic thing that you must do in this situation is to ensure that you don’t have an account problem. Try logging in to your web browser using your Netflix account and see if you can watch outside the Netflix app. If you can, then continue troubleshooting the Netflix app.

Refresh your Note10 with a reboot

If your Note10 Netflix app is crashing after installing Android 10 update, make sure that you reboot your Note10. Your device can benefit a lot from a reboot even if it does not have any problem at the moment.

A restart has been a staple troubleshooting step across many platforms for many years so you’ll have to do it here as well.

Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task.

To set up Auto-Restart on Galaxy Note10:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Troubleshoot Netflix app

If there’s no sign of improvement and Netflix is still crashing, the Android 10 update on your Note10 may have helped facilitate a bug within the app itself. Fortunately, there are a number of checks that you can do on the app itself. These are the following:

  • Force quit app
  • Erase app cache
  • Reset to defaults
  • Reinstall app
  • Update the app

Force quit Netflix app

Aside from force rebooting the device, you can also force close the Netflix app itself. Apps that are running in the background during a device reboot won’t be refreshed so it’s good if you can manually close and open them. Such a simple procedure sometimes fixes app glitches.

To force quit an app:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Erase Netflix app cache

If force closing your Netflix app won’t help, the next good thing that you can do at this juncture is to see if erasing the app’s cache will make any difference.

Sometimes, a corrupted app cache can be a reason why an app slows down, performs poorly, or misbehaves.

To clear an app’s cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Erase Netflix app data

This is a good follow up to the above steps. Deleting an app’s data will return Netflix to its original factory state. You’ll have to re-enter your account username and password again after resetting the app.

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall the app

If your Netflix app did not come pre-installed, meaning it was not included in the original set of apps, you can reinstall it instead of clearing its data.

Below are the steps to delete or uninstall an app on Galaxy Note10:
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After you’ve deleted the app, make sure that you restart the phone before reinstalling it.

Update the app

Updating Netflix app is an important step after doing all the troubleshooting above. If you deleted the app’s data, make sure that you manually check for an update in the Play Store.

You don’t need to check for updates if you reinstalled it installed of cleared its data.

Keep the rest of your apps updated

When you update your Note10 from Android 9 to Android 10, apps are not updated automatically as well. You’ll need to manually ensure that the rest of your apps are fully updated to minimize chances of incompatibility issues.

Outdated apps can lead to all sorts of problems and may interfere with Android OS or with other apps. Make sure that you actively do this in this situation as it might bring about a solution to your problem.

To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. This is for you to avoid unnecessary data charges.

To update apps via wifi only:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option. This is going to save you time if you are the type who is constantly on the go.

To enable auto app update:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Tap Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Refresh system cache (Wipe cache partition)

If Netflix happened to occur coincidentally after an Android 10 update, your Note10 system cache may be to blame. This cache is used by Android to load apps quickly and sometimes, a major software update may corrupt it. This is rare and seldom happens in millions of devices but it’s worth checking in your device.

To keep the system cache in top shape:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Clear current network configuration

If nothing has changed and Netflix is still crashing on your Note10, Android 10 update may have changed or corrupted your device’s network settings. Try to clear the network settings and see what happens.

One of the basic troubleshooting steps in this situation is to clear the current network configuration. This is because sometimes, system-wide changes may affect network settings such as cellular configuration. Fortunately, the solution is easy when this occurs. One simply needs to reset the network settings of the device to everything network-related are returned to their last known working configuration. If you haven’t tried this one yet, be sure to do so.

Follow these steps to reset your Note10 network settings:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Restart Note10 to Safe Mode and observe

Safe Mode is an important utility tool for technicians and average users alike to diagnose bad third party app in a system. If Netflix app still keeps crashing on your Note10 that’s running the latest Android 10 update, you must consider checking if a bad third party app is to blame.

To restart your Samsung Galaxy Note10 to safe mode:

  1. With your device turned on, press and hold the Power button until the Power off menu appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” should appear in the lower-left of the home screen.
  6. Check for the problem.

Safe Mode may be a useful trick in checking for a problem but it won’t pinpoint the exact app. In order to identify which of your apps may be behind the problem, you’ll have to do a process of elimination. Here’s what you need to do exactly:

  1. Boot Galaxy Note10 to safe mode.
  2. Check for the problem.
  3. If the issue returns or once you’ve confirmed that a third party app is to blame, you can start uninstalling apps one by one. You’ll need to do spend some time doing this if you have plenty of apps installed. We suggest that you begin with the most recent ones you added.
  4. It’s important that you only uninstall a single app at a time. After removing an app, restart the phone to normal mode and check for the problem again.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4 until the rogue app has been identified.

Wipe the phone and return software to defaults (Factory reset)

If Netflix is still crashing at this point of your troubleshooting, and you’ve already exhausted all our suggestions on how to troubleshoot your Note10 and app, there may be an unknown Android 10 bug that affects the software. To check if that’s the case, you’ll want to do a factory reset.

This is a drastic solution that can cause a lot of hassle for a user if he or she is not fully into it. Factory reset will erase your personal data such as documents, images, videos, contacts, etc., so be sure that you back them up ahead of time.

Factory reset can be effective though if the main cause of the problem is software-related. If performing all our suggestions above has come to this point and your Note10 still has data problems when Android 10 update was installed, don’t hesitate to wipe your device.

Below are the two ways to factory reset your Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Contact Netflix support

Majority of Netflix problems are fixed by users themselves, thanks to error codes and handy solutions that one can find online. If your experience is different and your Note10 Netflix app is still crashing, the cause may not be entirely be due to the new Android 10 update. Consider getting help from Netflix itself.

Their website offers both call and live chat support so you can use any of them to resolve your problem.

Suggested readings

 Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.