How To Fix Note10 Gallery Crashing After Android 10 Update

Android 10 update has generally been a stable version for Samsung Galaxy devices so far but it also brought with it some issues such as reports of Gallery app crashing in some Note10 devices. If you encounter this problem on your device right now, learn how you can deal with it by following this guide.

Causes of Gallery crashing issue after Android 10 update

There are many possible reasons for your Gallery app problem. Some of the common ones we identify include the following:

  • Minor Gallery app bug
  • Corrupted system cache
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Solutions to Gallery crashing problem after updating to Android 10

Below are the potential solutions that you can try to fix Gallery has stopped or Gallery crashing issue on Android 10.

Create a backup of your images and videos

Before you proceed with troubleshooting, there’s an important thing that you must do: save a copy of your images and videos to another device or to the cloud. Although only factory reset will erase your data in this guide, there is a risk of losing normal access to your images and videos via the Gallery app.

To be on the safe side, just create a backup of your data ahead of time. To do that, you can use a number of methods.

One is by using the built-in official app called Smart Switch. This app will allow you to move files between phones wirelessly. Just make sure that both devices have Smart Switch app installed (if the second phone is an old Samsung Galaxy model).

Another method that you can use is by connecting your Note10 to a computer via USB cable. This is an old-school way of moving files between your Galaxy device and computer. For Windows 10 machines, their Photos app will help make creating a copy of your photos and videos a breeze.

Reboot your Note10

Some minor Android bugs may develop if a device is left running for a long time. In order to lessen the chances of glitches of this type from developing, you can restart your device regularly, like once every few days.

Restarting is also a necessary troubleshooting step in most instances. If Gallery app keeps crashing after installing Android 10, the new software may have created a temporary glitch in your phone’s power management aspect.

Try restarting your Note10 normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own.

You can schedule it to do this task.

To set up Auto-Restart on Galaxy Note10:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Troubleshoot the Gallery app

Gallery app is one of the core Samsung apps in all Galaxy devices and it rarely encounters stability problems. Like the camera app, it’s often one of the most used apps so it’s well built. However, no app is perfect so it may be affected by factors outside itself like software bugs, incompatibility issues with other apps, etc.

If Gallery app is still crashing at this point and you have no idea why other than it started after Android 10 update, you can deal with it directly. These are steps that you can do for the Gallery app to troubleshoot it:

  • Force quit app
  • Erase app cache
  • Reset to defaults
  • Update the app

Force quit app

Just like in rebooting the device, restarting the app can be an effective way to get rid of bugs. A device reboot does not refresh the apps running in the background so you’ll need to manually close Gallery app then re-open it. If you haven’t tried this yet, be sure to do this now. Below are the two ways to force quit an app.

Method 1: Close an app using Recent Apps key
  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Clear app cache

If Gallery app is still crashing, the new Android 10 update on your Note10 may not be entirely to blame. Sometimes, some app issues are caused by a corrupted cache within the app itself. This happens if there’s a sudden system-wide change like an update, or if the app has not been updated for a long time.

Should a forced app reboot won’t help, the next good thing that you can do is to delete the cache of the app.

To clear an app’s cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset the Gallery app

This one is going to return the settings of the app to its factory defaults. This is often effective in fixing problems if a recent app update is causing a problem.

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Update Gallery app

Part of your app troubleshooting for this situation is to ensure that the Gallery app is fully updated. If you deleted the app’s data, make sure that you manually check for an update.

Here’s how:
  1. Open Gallery app.
  2. Tap More settings icon (three dots in the upper right).
  3. Tap Settings.
  4. Tap About Gallery.
  5. Tap Update button. If there’s no available update button, that means that the app is fully updated.

If your Gallery app still keeps crashing and you can’t open normally to access its settings, just ignore this suggestion and proceed to the next.

Gallery has stopped error can be caused by bad system cache

In some rare cases, major software updates such as Android 10 may corrupt the system cache and lead to issue like Gallery crashing issue. In fact, this is not the only type of issue that a corrupt system cache may lead to. In other cases, the phone may perform poorly overall while in others, other features may not work as expected.

To check if your Note10 has a bad system cache:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.

Ensure default apps are enabled (Reset app preferences)

All apps don’t work alone. Each one needs another app or service in order to perform tasks. This is no different for Gallery app. Sometimes, a default app that’s required by another app may be disabled by mistake by a user, or by another app. At times, system-wide changes like when installing a new update may affect some apps.

To ensure that all default apps needed by your system are enabled, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your device and check for the problem.

Keep other apps up-to-date

Updating Android 9 to Android 10 does not mean that apps are updated automatically. You either have to wait for your device to notify you of pending updates, or you must check manually.

To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. This is for you to avoid unnecessary data charges.

To update apps via wifi only:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option. This is going to save you time if you are the type who is constantly on the go.

To enable auto app update:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Tap Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Restart to safe mode and observe to check for bad apps

When installing an Android update, apps are optimized by the system but they are not updated afterwards. What this means is that after updating the software, app versions remain so you’ll need to update them in order to lessen the chances of issues.

Old apps that no longer receives regular updates from their creators may no longer be compatible with the new Android version such as Android 10.  This can create a problem later on, especially if the said app will start affecting a particular feature or other apps.

If your Gallery app is still crashing at this point, Android 10 update may not be entirely to blame. The update may have simply left an app incompatible.

To check if you have a bad third party app, you can restart your Note10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Gallery app works normally and won’t crash on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Fix Gallery crashing on Android 10 with factory reset

Most app problems may not require a factory reset but if your situation has not improved at this point, consider doing a factory reset. Your Note10, being recently updated to Android 10, may have encountered some unknown bugs that affected Youtube app causing it to keep on crashing.

In order not to lose your data such as images, videos, documents, contacts, etc., make sure that you create a backup of them ahead of time.

Below are the two ways to factory reset your Galaxy Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

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Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.