This troubleshooting article will try to help those who find PowerShare feature not working on their Galaxy Note10. For those who haven’t heard about Samsung Wireless PowerShare, it’s a wireless charging feature on its flagship devices — the Galaxy S10 series and Note10 series — that lets you charge another device by putting it back-to-back with your phone. It’s a handy feature because it works with a lot of Qi charging capable devices and not just with Samsung wearables and compatible phones.
At 4.5W PowerShare is slow compared to standard Qi wireless chargers, which normally makes about 9-10W so we won’t recommend that you use this feature to charge devices with big batteries unless it’s an emergency. PowerShare works best for compatible wearables such as the Galaxy Buds or Galaxy Watch as they sport smaller battery packs.
Common reasons why PowerShare is not working on Note10
Wireless PowerShare was only introduced this year, with the release of the Samsung Galaxy S10 but so far, it’s been generally been stable and reliable. However, there’s still some S10 and Note10 users reporting issues with it. There’s no single reason why this feature fail from time to time but some of the most common ones are the following:
- Wireless PowerShare not enabled by user
- Charging device is low on battery
- Wrong positioning
- Incompatible third party protective case or accessory
- Presence of dust, foreign object, or moisture
- Device being charged is incompatible
Solutions to Wireless PowerShare issue
Fixing Wireless PowerShare issues is usually easy and straightforward. In order for you to fix your particular problem, you must first narrow down the possible causes for it. We’ll you with that as well as provide you with a solution on what to do.
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Toggle Wireless PowerShare on and off
Wireless PowerShare is not enabled by default so if you are charging another device with this feature, make sure that you turn it on first. This is often missed not just by new users but even seasoned Galaxy users forget it too. To see if Wireless PowerShare is on, follow these steps on your Galaxy Note10:
- On any screen, pull down the notification bar using two fingers.
- Find Wireless PowerShare.
- Tap Wireless PowerShare if it’s not on (greyed out).
If your Galaxy Note10 PowerShare is still not working, try toggling feature on and off for a few times before checking for the problem again.
Check for incompatibility
Not all devices with wireless charging capability is compatible with PowerShare. We don’t have a list of compatible wireless devices out there but you can consult the documentation that comes with the device for this specific information. Alternatively, you can contact the device manufacturer to get direct knowledge about their product.
If you are trying to charge a known compatible device such as the Samsung Galaxy S10, Samsung Gear S3/Sport, Samsung Galaxy Watch, Galaxy Watch Active or Samsung Galaxy Buds, then simply skip this troubleshooting step and proceed to the next.
Charge your phone
Wireless PowerShare will not work on your Galaxy Note10 if its battery is below 30%. This is to avoid draining the battery of your Note10 device further in case you forget about its low battery level status. Try charging your Note10 first to raise its battery level before trying again.
Use dual charging
The good thing with PowerShare feature is that it allows you to charge two devices using one charger only. This means that while you charge your Galaxy Note10 using USB cable, you can also use Wireless PowerShare to perform wireless charge on your other device, like a Galaxy Buds or any Samsung wearable device. This can be a handy option if you don’t want to charge two devices separately all the time.
How to do dual charging
While your Galaxy Note10 is charging, charge your other device with these steps:
- Pull down the notification bar using two fingers.
- Tap the Wireless PowerShare icon to switch it on.
- Put the centre of the Note10 back-to-back with another device.
- The screen will confirm once the devices have connected. Tap “OK”.
- If you pull down the notification panel again, a message will show that it is charging the connected device. The Wireless PowerShare icon will also appear on the status bar or on your Always On Display panel (if you’re using it).
Reposition the devices
Wireless charging only works efficiently as long as the coils on both devices are aligned properly. This is a general rule and it applies to Wireless PowerShare feature too. The closer the charging coils that are embedded in both devices are to each other, the faster wireless charging works. Make sure that you adjust both devices until they connect properly. In the case of PowerShare on your Galaxy Note10, you’ll want to place the device being charged in the middle of the back of your phone.
Remove protective case
Some third party protective cases may interfere with PowerShare. This is not case with the transparent case that comes with Galaxy Note10 box but after-market ones, especially those with metal components, may impact the efficiency of wireless charging. If Note10 PowerShare is still not working, make sure to remove any case for both devices.
Clean the devices
It’s also good idea to keep the back your Note10 clean of dust, dirt, or moisture before you use PowerShare. The same is true for the device you’re trying to charge. Wireless charging efficiency also depends on the condition of the device as well as the environment. If you notice that the device you’re trying to charge has damage, the cause of the problem might not be the Note10. Troubleshoot the damaged device first before using PowerShare again.
Note10 Powershare still not working? Reboot the devices!
Sometimes, a simple restart is all than an electronic device needs in order to start working again. You’ll want to reboot your Note10 and the device being charged at this point. If you’re having trouble charging a compatible Samsung wearable like Galaxy Watch, restart it like you normally would before charging it again with PowerShare.
For your Galaxy Note10, try pressing the Power button to go to the Power boot menu, then, select the Restart option.
Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.
If doing the regular restart won’t help, then try this:
- Press and hold the Volume Down button first and don’t release it.
- While holding it down, press and hold the Power key.
- Keep both keys held down for 10 seconds or more.
The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.
Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:
- Open Settings app.
- Tap Device Care.
- Tap the 3-dot at the top.
- Select Auto restart.
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Get help from us
Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.