How to fix Galaxy Note10 internet won’t connect

Having an internet issues can be frustrating for everybody. Lucky for you, such issues are usually fixable on a user’s level. This article will walk you through the potential solutions that you can try if your Galaxy Note10 internet won’t connect. We come up with an exhaustive guide on how to deal with whatever internet issue you’re having. The solutions here can be applied to both wifi and mobile data issues.

How to fix Galaxy Note10 internet won’t connect

Fixing internet problems on a Galaxy Note10 is simple but it may take some of your time. Try to narrow down the possible causes of your particular problem by following our suggestions below.

Galaxy Note10 internet won’t connect fix #1: Take note of errors

If you find yourself unable to connect to the internet on your Galaxy Note10, there’s likely an error code or message somewhere. This type of problem can be caused by many things so you want to narrow down the factors as early as possible. If you’re only having trouble when using a web browser for example, you should take note of the error message that it shows when it fails to connect or open a page. The same is true when the issue is only occurring when using a particular app. If the issue only appears to be happening when using a single app, like a web browser or any app, consider troubleshooting that app first.

Try to force close an app on Galaxy Note10 using Recent Apps key:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Should nothing happens after restarting the app in question, you can also try to clear the app cache.

To clear an app cache:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Clearing app data is usually more effective than the previous procedure so be sure to follow it up with the following steps below.

To clear an app’s data and return it to its defaults:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

Galaxy Note10 internet won’t connect fix #2: Check network issues (if using mobile data)

If internet appears not working entirely on your phone, and not just when using a single app, consider checking if the cause is coming from the network side. The troubleshooting steps in this section focuses mainly on diagnosing internet issue if using mobile data.

Check voice calling or texting. If your mobile data is not working, or doesn’t allow you to connect to the internet,  try checking if voice calling or texting are also affected. These three services usually go down together if there’s a network problem. If two of them are down, there must be an on-going network issue. Try checking the signal bars to get a cue. If there are no signal bars, try moving to an open area. If that won’t improve the situation, do a quick restart.

Turn Roaming off. If you are not in your home country and mobile data not working on your Galaxy Note10, Roaming may be to blame. Make sure that you turn off roaming with these steps:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Move slider of Data roaming to the left to turn it OFF.

Change network mode. Changing network modes manually has helped fix issues with other Samsung Galaxy devices in the past. If you haven’t tried doing this as of this point, here are the steps to follow:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Tap Network mode and select 3G or 2G.
  5. Restart device and repeat steps 1-3.
  6. Tap 4G or LTE or auto-connect to return to the original configuration.

Disconnect from network. If your Galaxy Note10 mobile data is still not working at this time, consider temporarily disconnecting from your network operator. Here’s how to do it:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. Tap Select manually.
  6. Wait for your device to search for networks.
  7. Once it’s done searching,, select another network to connect to. For example, if you’re on T-Mobile, pick AT&T or any other network.
  8. Your phone will be forced to return with an error because it won’t be able to register successfully.
  9. Afterwards, select your own network again and see if your device will now be able to re-register.

Reseat SIM. Some mobile data problems stem from SIM card issue. This does not necessarily mean that the card is physically damaged. In most cases, it’s the software side that simply needs rebooting. To do that, just reseat the SIM. Turn off the phone and disconnect the SIM card for a few moments. Afterwards, reinsert it and see what happens.

Galaxy Note10 internet won’t connect fix #3: Troubleshoot router (if using wifi)

If Galaxy Note10 internet is not working when using wifi, the first thing that you want to do is to check the router. Like any electronic device, your router can benefit from a simple reboot. Make sure to turn it off for 10 seconds. If your router or modem has a battery, unplug the device from the power outlet and let it stand for 30 seconds. This should be enough to completely power down the router’s system.

If a restart won’t help, or if you have no access to the router itself, you can check if the router is down by trying another wireless device to it. You can use a laptop, phone, or tablet to do this. If the second device won’t also connect to the internet, you must have a wifi issue. On the other hand, if the problem only appears on your Note10, then you should focus on troubleshooting the device by following our solutions below.

If you think that the router is defective, get help from your Internet Service Provider (ISP) or the router maker.

Galaxy Note10 internet won’t connect fix #4: Reset network settings

One of the basic troubleshooting steps in this situation is to clear the current network configuration. This is because sometimes, system-wide changes may affect network settings such as cellular configuration. Fortunately, the solution is easy when this occurs. One simply needs to reset the network settings of the device to everything network-related are returned to their last known working configuration. If you haven’t tried this one yet, be sure to do so. Here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10 internet won’t connect fix #5: Restart device

Restarting your Galaxy Note10 may make a difference in fixing internet issues. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10 internet won’t connect fix #6: Install system or carrier updates

Keeping the system and apps up-to-date is an often less known solution for internet issues. Be sure not to block any updates from your carrier or Samsung. If you do, make sure that you install the updates right away.

For apps, make sure that you also keep them updated. To check for Play Store app updates on your Galaxy Note10+:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.
  7. Tap Auto-update apps.
  8. Tap Over wifi only (select Over any network if you don’t have wifi).
  9. Tap Done.

Galaxy Note10 internet won’t connect fix #7: Check for bad third party app

If Galaxy Note10 internet still won’t connect at this time, your next move is to check for possible bad third party apps. You can do that by restarting your phone to safe mode.

  1. With your device turned on, press and hold the Power button until the Power off menu appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” should appear in the lower-left of the home screen.
  6. Check for the problem.

Safe Mode may be a useful trick in checking for a problem but it won’t pinpoint the exact app. In order to identify which of your apps may be behind the problem, you’ll have to do a process of elimination. Here’s what you need to do exactly:

  1. Boot Galaxy Note10 to safe mode.
  2. Check for the problem.
  3. If the issue returns or once you’ve confirmed that a third party app is to blame, you can start uninstalling apps one by one. You’ll need to do spend some time doing this if you have plenty of apps installed. We suggest that you begin with the most recent ones you added.
  4. It’s important that you only uninstall a single app at a time. After removing an app, restart the phone to normal mode and check for the problem again.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4 until the rogue app has been identified.

Galaxy Note10 internet won’t connect fix #8: Clear cache partition

Sometimes, newer versions of Android or apps may cause problems. This can occur if the system cache becomes corrupted. To ensure that the cache partition is refreshed:

  1. Turn off the device. This is important as your device won’t boot to Recovery Mode when it’s on.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. Once the Android Recovery screen comes up, release the buttons.
  4. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  5. Press the Power button to select ‘Wipe cache partition.’
  6. Use Volume Down to highlight Yes.
  7. Press the Power button to confirm the action to clear the cache.
  8. Wait for a second as the system wipes the cache.
  9. Press the Power button again to reboot the device. This will return the device to the

Galaxy Note10 internet won’t connect fix #9: Factory reset

Wiping your device with factory reset must be done if none of the suggestions above has helped. Below are the two ways to factory reset your Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

Galaxy Note10 internet won’t connect fix #10: Get help from carrier (if using mobile data)

If mobile data has not been restored after a factory reset, the most likely cause of your problem is due to an issue outside the device. Make sure to let your Network operator or carrier know of the issue so they can take a look. In some cases, an account configuration or even a Billing issue may prevent cellular data from working. These things can only be checked from your carrier’s side so be sure to involve them in fixing the problem.

 

Suggested readings: How to fix Galaxy Note10 Mobile data keeps disconnecting

 

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