How to fix Note10 App has Stopped After Android 10 Update

Avatar photoByHarvey Hisona

If you are getting the perennial “Unfortunately, app (name of app) has stopped” error for the first time, then welcome to the real Android world. You can’t be considered a real, seasoned Android user if you can’t experience one of your apps crashing on you. In this troubleshooting post, we help Galaxy Note10 users who encounters app has stopped issue after installing Android 10 update.

There’s been a growing list of complaints about this problem lately that we feel not to ignore. We hope that this guide will help you fix your problem.

https://www.youtube.com/watch?v=YJfMoJH760E

What are the reasons why app may stop after Android 10 update?

There are many possible reasons for your app problem. Some of the common ones we identify include the following:

  • Minor app bug
  • Corrupted system cache
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Can this issue be fixed?

Yes. All types of app issues, including this one, are usually solved by users themselves, often with the help simple procedures. If your apps keep crashing after installing Android 10 update, all you have to do is to follow this guide to fix it.

Solutions to Note10 app has stopped after Android 10 update

Below are the solutions that you must try in order to fix app has stopped issue on your Note10.

Check for any unique error or code and search online solution

“Unfortunately, app has stopped” or “app has stopped” issue may sometimes be accompanied by another unique error code. This code may point to a more specific aspect why the app crashes.

So, if you get a code or message other than the main one, which is generally unhelpful, make sure that you take note of it. Then, do a quick Google search about it. If you’re lucky and there’s an available online solution, that can help you fix the problem quickly.

Reboot your device

Whatever your Android problem is, it’s almost always a good idea to reboot your device. Your Note10 can benefit from a restart, even if it doesn’t have any issue. If you haven’t tried this yet, make sure that you do so now.

Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task.

To set up Auto-Restart on Galaxy Note10:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Perform troubleshooting on the app

If your Note10 shows app has stopped after installing Android 10, the next good move for you is to troubleshoot the app itself. There are a number of steps that you need to do:

  • Force quit app
  • Erase app cache
  • Reset to defaults
  • Reinstall app
  • Update the app

Force quit app

This one will ensure that the app is rebooted. This is usually effective for minor, temporary bugs that may develop within the app if left running for a long time.

To force quit an app:

Method 1: Close an app using Recent Apps key
  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Clear app cache

Should a forced app reboot won’t help, the next good thing that you can do is to delete the cache of the app. This can work if the app’s cache has become corrupted.

To clear an app’s cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset the app

If your Note10 still has app has stopped error, the newly installed Android 10 update may have messed up the app’s data. What you want to do at this point is to clear the app’s data. This is going to revert the app to its default settings.

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall the app

If the app in question did not come pre-installed, meaning it was not included in the original set of apps, you can reinstall it instead of clearing its data.

Below are the steps to delete or uninstall an app on Galaxy Note10:
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After you’ve deleted the app, make sure that you restart the phone before reinstalling it.

Update app

Part of your app troubleshooting for this situation is to ensure that the app you’re working on is fully updated. If you deleted the app’s data, make sure that you manually check for an update in the Play Store.

You don’t need to check for updates if you reinstalled it installed of cleared its data.

Keep other apps up-to-date

Updating Android 9 to Android 10 does not mean that apps are updated automatically. You either have to wait for your device to notify you of pending updates, or you must check manually.

To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. This is for you to avoid unnecessary data charges.

To update apps via wifi only:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option. This is going to save you time if you are the type who is constantly on the go.

To enable auto app update:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Tap Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Clear Cache Partition

If you are positive that app has stopped issue started when Android 10 was installed on your Note10, it’s possible that there might be a problem with the system cache. This special cache is used by Android to load apps quicker. Major system upgrades may sometimes corrupt this cache, which can then escalate to annoying problems.

To keep the system cache in top shape:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Run device on Safe Mode and observe

Some apps, even in their updated form, may continue to cause problems with Android or with other apps.

To check if there’s a bad third party app in your device, you must run your Note10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Instagram runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Wipe software and restore to defaults (Factory reset)

If the suggestions above appear ineffective in fixing the problem and app has stopped continues on your Note10, the new Android 10 update may not be to blame. Instead, it may be another unknown software bug. To see if such a bug can be fixed in your level, you need to wipe the device with a factory reset.

Factory reset is a drastic yet usually effective option for issues with software-related causes. It’s going to delete your personal data such as images, videos, music, documents, contacts, etc. so be sure to back them up ahead of time.

Below are the two ways to factory reset your Galaxy Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.
Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

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Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.

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