How to fix Galaxy Note10+ Play Store not opening or downloading | Play Store keeps crashing

ByHarvey Hisona

There can be many forms of Google Play Store errors and issues for any Android device. In this particular troubleshooting article, we’ll show you what to do if your Galaxy Note10+ Play Store app is not opening for some reason. We provide near exhaustive list of solutions that you can try to deal with this problem. We hope you’ll find them helpful.

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How to fix Galaxy Note10+ Play Store not opening or downloading | Play Store keeps crashing

If your Galaxy Note10+ Google Play Store app is not opening or downloading, you need to troubleshoot the problem by following our suggestions below.

Galaxy Note10+ Play Store not opening fix #1: Check internet connection

The only times when an Android user usually needs to open Google Play Store app is when there’s available app updates or when trying to installing an app. Make sure that when doing any of these, the internet connection on your device is stable and fast enough. If you’re on cellular or mobile data connection, try to switch to wifi to avoid additional charges as well as to ensure that you have a faster internet download speed. If you are on wifi but the internet speed is slow or intermittent, try to connect to another wifi network, or work with your internet service provider for help.

Galaxy Note10+ Play Store not opening fix #2: Perform soft reset

One of the basic troubleshooting steps that you can perform in this situation is rebooting the phone. This can help if a bug that causes the problem happens to develop after the device is left running for a long time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Play Store not opening fix #3: Troubleshoot Play Store app

There are three ways in order to directly troubleshoot Google Play Store app in this situation. Below are the things that you can do:

  • Force quit
  • Clear app cache
  • Clear data

Force quit. Restarting Play Store may help if the app is not opening or downloading. Be sure to force quit the app with the problem by following the steps below.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clear app cache. Wiping Play Store app cache is another way in fixing problems with it. Like any app, Play Store may encounter slow performance or other issues due to a corrupted cache. To ensure that the cache remains fresh, here’s what you should do:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Clear data. A good follow up troubleshooting step in this case should be to delete the app’s data. This will reset the app to defaults. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Play Store not opening fix #4: Reset Download Manager

If Play Store app is still not opening at this time, the next good thing to do is to reset your device’s Download Manager. Here’s how:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Scroll down and select Download Manager. Check that the app is enabled (we want the option to show as Disable).
  8. Select Force Stop to shut down just this app. This won’t affect any information on the device. 
  9. Select Force stop on the prompt to confirm.

Galaxy Note10+ Play Store not opening fix #5: Check System date and time

Google Play Store app may not work if your phone’s system date and time is incorrect. To ensure that date and time is correct, follow these steps:

  1. Open the Settings app.
  2. Select General Management.
  3. Tap Date and Time.
  4. Make sure Automatic date and time is switched on (toggled to the right & blue).

Galaxy Note10+ Play Store not opening fix #6: Check available storage space

Another reason for the issue may have something to do with limited or non-existent storage space. If you’re a heavy user who regularly save videos or large files, it’s possible that your Note10+ may have simply run out of storage space. This can prevent Google Play Store from downloading updates or installing apps. To check if that’s the case, follow these steps:

  1. Open the Settings app.
  2. Select Device Maintenance.
  3. Select Storage at the bottom of the screen.
  4. Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.

Galaxy Note10+ Play Store not opening fix #7: Remove and re-add Google Account

A bug with a Google account can sometimes be to blame for Play Store errors. Try deleting your Google account from the device then adding it back after a restart to see if that will help.

Removing a Google account is as easy as adding one. Depending on the account you want to remove, you may need to enter the password for your Samsung account or the main Google account. Here are the steps to start removing a Google account from your device:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

Once you’ve deleted the account, you want to restart the device first before adding it back again.

Galaxy Note10+ Play Store not opening fix #8: Clear data of Google Services Framework app

Some Google-related issues in the past were fixed by dealing with another app called Google Services Framework. If the Play Store app is still not opening at this time, consider clearing the data of Google Service Framework. This will return the app to its defaults. Here’s how:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find Google Services Framework.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Play Store not opening fix #9: Reset app preferences

Apps don’t work in isolation. Oftentimes, they require other apps or default services to function. Sometimes though, a bug may disable a necessary default app. This may lead to problems for other apps or for Android in general. To ensure that all default apps are enabled, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy Note10 and check for the problem.

Galaxy Note10+ Play Store not opening fix #10: Reset network settings

Clearing current network configuration sometimes help in fixing Google-related issues. Try to reset network settings with these steps and see if it will help:

  1. On the Home screen, tap Apps icon.
  2. Open Settings app.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings to confirm.

Galaxy Note10+ Play Store not opening fix #11: Wipe cache partition

Android may sometimes encounter performance problems or app troubles if its system cache is corrupted. To ensure that this cache is in good shape, try clearing the cache partition from time to time. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ Play Store not opening fix #12: Check for bad app

A bad third party app may sometimes cause problems with Android or other apps. To see if that’s the case, run your Note10 to safe mode.  In this mode, all third party apps, that is, apps you added after setting up the phone, will be suspended. If Play Store app works normally when  your Note10 is running on safe mode, you can assume one of the third party apps is to blame. These are the steps to restart to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. Let your phone run, launch Play Store app, and check for the problem.

If there is no problem at all and your Galaxy Note10+ works normally only on safe mode, you can continue to narrow down the suspected apps with these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Galaxy Note10+ Play Store not opening fix #13: Factory reset

Wiping your device and resetting the software to defaults may help if your Play Store app is still not opening up to this point. Below are the two ways to factory reset your Note10:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

 

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