We’re surprised to hear that some Note10 users complain of their Youtube app crashing coincidentally after finishing Android 10 update. While there’s been Youtube app issues across many platforms every now and then, it’s the first time that we know of Android 10 in Galaxy Note10 devices possibly causing a problem on this app.
If you want to learn how to fix your Youtube issue, follow this guide.
What causes Youtube to keep crashing?
There are many possible reasons for your Youtube app problem. Some of the common ones we identify include the following:
- Minor app bug
- Corrupted system cache
- Unknown software bug
- Bad third party app
- Incompatibility issue
- Coding error
Solutions to fix Note10 Youtube crashing issue after installing Android 10
These are the potential solutions that should help you with your Youtube crashing problem.
Check your internet connection speed
Youtube app may misbehave or crash if it can’t load videos properly due to slow or intermittent internet connection. If you are using cellular data when watching Youtube, try switching to a more stable wifi connection and see if there’s a difference. If you’re on wifi when having this problem, switch to cellular data instead.
Look for online solution
If you’re getting Youtube has stopped error together when the app crashes, try checking if there’s a unique error code too. Codes are usually key in fixing issues related to Android apps.
So, if you get a code or message other than the main one, which is generally unhelpful, make sure that you take note of it. Then, do a quick Google search about it. If you’re lucky and there’s an available online solution, that can help you fix the problem quickly.
Restart your device
The next troubleshooting step for you is to reboot your Note10. This is a recommended step regardless if there’s a problem or not.
Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.
Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.
If doing the regular restart won’t help, then try this:
- Press and hold the Volume Down button first and don’t release it.
- While holding it down, press and hold the Power key.
- Keep both keys held down for 10 seconds or more.
The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.
Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own.
You can schedule it to do this task.
- To set up Auto-Restart on Galaxy Note10:
- Open Settings app.
- Tap Device Care.
- Tap the 3-dot at the top.
- Select Auto restart.
Wipe the cache partition
If your Galaxy Note10 Youtube app started crashing after installing Android 10 update, it’s possible that the new OS version may have affected the system cache. This happens from time to time after a major software update is installed.
To keep the system cache in top shape:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- The Recovery screen menu will now appear. When you see this, release the buttons.
- Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
- Press the Power button to select ‘Wipe cache partition.’
- Use Volume Down to highlight Yes.
- Press the Power button to confirm the action to clear the cache.
- Wait for a second as the system wipes the cache.
- Press the Power button again to reboot the device. This will return the device to the normal interface.
Troubleshoot YouTube app
There are a number of things that you can do to deal with Youtube app directly. If Youtube is still crashing on your Note10 at this time, the new Android 10 update may have impacted it. These are the troubleshooting steps that you can do:
- Force quit app
- Erase app cache
- Reset to defaults
- Reinstall app
- Update the app
Force quit app
Restarting the app can be an effective way to get rid of bugs. If you haven’t tried this yet, be sure to do this now.
To force quit an app:
Method 1: Close an app using Recent Apps key
- On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
- Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
- Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu
Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:
- Open Settings app.
- Tap Apps.
- Tap the More settings icon (three-dot icon, upper right).
- Tap Show system apps.
- Find and tap the app.
- Tap Force Stop at the bottom.
Clear app cache
If Youtube is still crashing, the new Android 10 update on your Note10 may not be entirely to blame. Sometimes, some app issues are caused by a corrupted cache within the app itself. This happens if there’s a sudden system-wide change like an update, or if the app has not been updated for a long time.
Should a forced app reboot won’t help, the next good thing that you can do is to delete the cache of the app.
To clear an app’s cache:
- Go to the Home screen.
- Tap Apps icon.
- Open Settings app.
- Tap Apps.
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Select Show system apps.
- Find and tap the appropriate app.
- Tap Storage.
- Tap Clear Cache button at the bottom.
Reset the app
Some forms of Youtube crashes may require resetting the app’s settings to defaults. If nothing has helped so far, consider deleting it’s data.
To clear an app’s data:
- Go to the Home screen.
- Tap Apps icon.
- Open Settings app.
- Tap Apps.
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Select Show system apps.
- Find and tap the appropriate app.
- Tap Storage.
- Tap Clear Data button.
Reinstall the app
If Youtube app did not come pre-installed, meaning it was not included in the original set of apps, you can reinstall it instead of clearing its data.
Below are the steps to delete or uninstall an app on Galaxy Note10:
- From a Home screen, swipe up or down from the center of the display to access the apps screen.
- Open Settings app.
- Tap Apps.
- Ensure All is selected (upper-left). If necessary, tap the Dropdown icon (upper-left) then select All.
- Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
- Tap Uninstall to delete an app.
- Tap OK to confirm.
After you’ve deleted the app, make sure that you restart the phone before reinstalling it.
Update app
Part of your app troubleshooting for this situation is to ensure that the app you’re working on is fully updated. If you deleted the app’s data, make sure that you manually check for an update in the Play Store.
You don’t need to check for updates if you reinstalled it installed of cleared its data.
Reset network settings
When it comes to Youtube app issues, it’s almost mandatory that you make sure that your internet connectivity on your device is 100%. One of the ways to do that is to make sure that your Note10’s network settings are all good.
To reset Note10 network settings:
- On the Home screen, tap Apps icon.
- Open Settings app.
- Tap General management.
- Tap Reset.
- Tap Reset network settings.
- Tap Reset settings to confirm.
Update all other apps
Updating Android 9 to Android 10 does not mean that apps are updated automatically. You either have to wait for your device to notify you of pending updates, or you must check manually.
To check for Play Store app updates on your Galaxy Note10:
- Open Play Store app.
- Tap More settings icon at the upper left (three-horizontal lines).
- Tap My apps & games.
- Tap Update or Update All.
If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. This is for you to avoid unnecessary data charges.
To update apps via wifi only:
- Open Play Store app.
- Tap More settings icon at the upper left (three-horizontal lines).
- Tap Settings.
- Tap App download preference.
- Select Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
Make sure to also keep your apps updated all the time by enabling auto-update option. This is going to save you time if you are the type who is constantly on the go.
To enable auto app update:
- Open Play Store app.
- Tap More settings icon at the upper left (three-horizontal lines).
- Tap Settings.
- Tap Auto-update apps.
- Tap Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.
Delete and re-add your Google account
Some issues with Google services and apps are sometimes fixed by doing a simple troubleshooting step: removing and re-adding your Google account. If Youtube app is still crashing for no apparent reason on your Note10, Android 10 update may have nothing to do with it. Instead, it may have something to do with your Google account.
Don’t worry, this procedure won’t permanently delete your Google account. It will only be deleted from your Note10 but copies of your data should be in Google servers.
IMPORTANT: Before you delete your Google account, make sure that you know your username and password. Use your web browser like Chrome to sign in to your Gmail. Do not attempt to delete and re-add your Google account if you don’t know the password. Resolve the password issue first before you try this suggestion.
Removing a Google account is as easy as adding one. Depending on the account you want to remove, you may need to enter the password for your Samsung account or the main Google account.
Here are the steps to start removing a Google account from your device:
- From a Home screen, swipe up or down from the center of the display to access the apps screen.
- Open Settings app.
- Tap Accounts and backup.
- Tap Accounts.
- Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
- Tap Remove account.
- To confirm, review the notification then tap Remove account.
Once you’ve deleted the Google account, restart your Note10, before re-adding the account.
Follow these steps to add your Google account back:
- From a Home screen, swipe up or down from the center of the display to access the apps screen.
- Open Settings app.
- Tap Accounts and backup.
- Tap Accounts.
- Tap Add account.
- Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
- Enter the Gmail address then tap NEXT.
- Enter the password then tap NEXT.
- To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
- If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.
Restart to Safe Mode
Android updates do not automatically update apps and this can sometimes lead to problems. Outdated apps may interfere with Android or other apps. Because maintaining an app can be expensive for a developer, some old apps may no longer receive updates to make them compatible with newer Android update.
Such apps, if left in the system after installing a new Android OS version, may result to incompatibility issues. It’s possible that one of your apps may be the reason why Youtube keeps on crashing on your Note10 after an Android 10 update.
To check if you have a bad third party app issue, you want to restart the device to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Youtube works normally and won’t crash on safe mode, that means that you have a bad app at hand.
To restart to safe mode, follow these steps:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Galaxy Note10 is still problematic, repeat steps 1-4.
Return software settings to defaults (Factory reset)
Most app problems may not require a factory reset but if your situation has not improved at this point, consider doing a factory reset. Your Note10, being recently updated to Android 10, may have encountered some unknown bugs that affected Youtube app causing it to keep on crashing.
In order not to lose your data such as images, videos, documents, contacts, etc., make sure that you create a backup of them ahead of time.
Below are the two ways to factory reset your Galaxy Note10:
Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu
This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.
- Create a backup of your personal data and remove your Google account.
- Open Settings app.
- Scroll to and tap General management.
- Tap Reset.
- Select Factory data reset from the given options.
- Read the information then tap Reset to continue.
- Tap Delete All to confirm action.
Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons
If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.
- If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
- Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- The Recovery screen menu will now appear. When you see this, release the buttons.
- Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
- Press the Power button to select ‘Wipe data/factory reset.’
- Use Volume Down to highlight Yes.
- Press the Power button to confirm factory reset.
- Follow the rest of the instructions to finish the task.
Suggested readings
- How To Fix Note10 Gmail Crashing After Android 10 Update
- How To Fix Note10 System UI Error After Android 10 Update
- How to fix Note10 App has Stopped After Android 10 Update
- S10 Wireless Charging Not Working After Android 10 Update
Get help from us
Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.