How To Fix Note10 MMS Issues After Android 10 Update

Many Samsung Galaxy owners have complained to us that they experience texting issues after upgrading the software of their device. In this troubleshooting post, we’ll show you the solutions that you must do if you have MMS issues after updating to Android 10.

We have compiled a long list of things that you must do as we recognize the factors that can affect MMS service. We hope you’ll find this guide helpful.

Causes of MMS issues after Android 10 Update

If you find your MMS not working after an Android 10 update, one of the following must be the reason for it:

  • Minor messaging app bug
  • Corrupted system cache
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Solutions to MMS issues after Android 10 update

Below are the potential solutions to make MMS on your Note10 working again.

Check if other services are affected

If you suddenly get MMS issues after installing Android 10, the first troubleshooting step that you can do is to see if the cause is due to network-side glitch. You’ll know if that’s the case because other network services such as voice calling, cellular data, and texting will be having a problem as well.

In some cases, poor or weak signal may affect texting or MMS. if you think that you are facing poor coverage, try relocating to a known area with good signal and check for any difference.

Enable Mobile data

MultiMedia Messaging System or MMS needs cellular data in order to work. Make sure that you turn on mobile data on your Note10.

You also want to see if you have any account-related issue that might affect your mobile data. This service is not free so if you have any outstanding unpaid dues on your account, it’s possible that the services associated with it are temporarily suspended.

If you suspect that you have an account issue, get help from your carrier.

Refresh device by rebooting

Whatever your Android problem is, it’s almost always a good idea to reboot your device. This is even more important right now that you have Note10 MMS issues after updating to Android 10. Your Note10 can benefit from a restart, even if it doesn’t have any issue. If you haven’t tried this yet, make sure that you do so now.

Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task.

Troubleshoot the Messaging app

MMS problems can sometimes be due to a bad text messaging app. Below are the steps that you must do to deal with the messaging app:

  • Force close messaging app
  • Clear messaging app cache.
  • Reset messaging app
  • Reinstall messaging app
  • Update messaging app

Force close messaging app

This one will ensure that the app is rebooted. This is usually effective for minor, temporary bugs that may develop within the app if left running for a long time.

To force quit an app:

Method 1: Close an app using Recent Apps key
  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Clear app cache

Should a forced app reboot won’t help, the next good thing that you can do is to delete the cache of the app. This can work if the app’s cache has become corrupted.

To clear an app’s cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset the app

If you continue to have Note10 MMS issues, the newly installed Android 10 update may have messed up the app’s data. What you want to do at this point is to clear the app’s data. This is going to revert the app to its default settings.

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall the app

If the app in question did not come pre-installed, meaning it was not included in the original set of apps, you can reinstall it instead of clearing its data.

Below are the steps to delete or uninstall an app on Galaxy Note10:
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After you’ve deleted the app, make sure that you restart the phone before reinstalling it.

Update app

Part of your app troubleshooting for this situation is to ensure that the app you’re working on is fully updated. If you deleted the app’s data, make sure that you manually check for an update in the Play Store.

You don’t need to check for updates if you reinstalled it installed of cleared its data.

Delete old MMS threads

Sometimes, MMS issues are caused not by bugs but by too much messages in the inbox. In other words, the messaging app may have simply run out of storage space to receive incoming and outgoing messages. Try to delete several old conversations to see if that’s the case.

Follow the steps below to start deleting your texts:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Messages app.
  3. If prompted to change the default SMS app, tap Yes to confirm.
  4. Tap Menu icon located at the upper-right corner.
  5. Tap Edit.
  6. Select the messages you want to erase. If you want to delete all messages, tap All at the upper left.
  7. To delete all messages, tap All located at the upper-left corner.
  8. Tap the Trashcan icon located at the bottom-right corner.
  9. To confirm, tap Delete. If you want, you can also check Block numbers to prevent a selected number to send texts in the future.

Check the SIM card

Some instances of MMS issues are brought about by a bad SIM card. You can troubleshoot SIM card to see if it’s the one that’s causing your particular issue. These are the steps that you must do:

  • Reseat SIM card
  • Insert SIM card on another device
  • Get a new SIM card

Reseat SIM card

Temporarily disconnecting a SIM card can sometimes fix network problems. Take the SIM card out and put it back in to see if this works. Make sure that your phone is off before you take the card out. Do the same when you insert the card as well.

Insert SIM card on another device

If you have another phone, insert the current SIM card to it and see if texts still won’t send on your Note10 running Android 10. If texts work on the second phone, you must continue troubleshooting your Note10.

Get a new SIM card

Alternatively, you can replace the SIM card and see what happens. We won’t recommend that you do this, especially if the problem has recently developed but it’s a good option if you think that the SIM card is damaged. Visit your local carrier store and ask them for a new SIM card.

Refresh the system cache

If your Note10 MMS issues started after installing Android 10 update, the system cache may had been corrupted. This can sometimes happen after a major software update.

To check if you have a bad system cache issue, you can clear the cache partition where this cache is stored. This will delete the current cache. Your device will rebuild this cache over time.

Clearing the system cache won’t delete your personal data.

Follow these steps to clear the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Ensure all other apps are updated

Updating your Note10 to Android 10 does not automatically mean that the rest of the apps are updated. Updates not just brings cosmetic changes but solutions for known bugs too. Be sure to keep your apps updated all the time.

To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. This is for you to avoid unnecessary data charges.

To update apps via wifi only:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option. This is going to save you time if you are the type who is constantly on the go.

To enable auto app update:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Tap Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Check for rogue apps (restart on Safe Mode)

Another possible cause for your MMS issues may be presence of a bad third party app after updating your Note10 to Android 10. To check if that’s the case, you can boot the device to safe mode.

In this mode, all third party apps are blocked (greyed out) so they can’t run. If Instagram runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Return software settings to defaults (factory reset)

Texting problems are usually fixable on a user’s level. If none of suggestions above has helped so far, you’ll want to try to perform a factory reset on your device.

MMS issues after Android 10 update can be caused by a software glitch which may be immune to the basic troubleshooting steps above.

To see if you can fix your MMS problems, follow the steps below to factory reset your Note10.

Below are the two ways to factory reset your Galaxy Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

Suggested readings

 Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.