How To Fix Note10 Gmail Crashing After Android 10 Update

One of the problems that appears to be the result of Android 10 update installation on the Galaxy Note10 is Gmail crashing problem. A lot of users are reporting that their Gmail keeps stopping or showing Gmail has stopped error. In other words, the app has become totally unusable for some reason.

Fortunately, fixing this problem is easy. This troubleshooting guide will walk you through the steps.

Why your Note10 has Gmail has stopped issue?

There are many possible reasons for your Gmail app problem. Some of the common ones we identify include the following:

  • Minor app bug
  • Corrupted system cache
  • Unknown software bug
  • Bad third party app
  • Incompatibility issue
  • Coding error

Solutions to fix Note10 Gmail crashing after installing Android 10 update

Below are the potential solutions that you can do to fix Gmail has stopped issue on your Note10.

Get the error and look for online solutions

Gmail has stopped error is an indication that something is wrong with either the Gmail app itself, or with Android software. As such, the generic error may be accompanied by a unique code or error message.

If you’re getting an error code together with Gmail has stopped, be sure to take note of it. That code may be key to solving your specific issue. You can do a quick Google search about it.

If you’re lucky and there’s an online solution for that particular error code, it may cut short your troubleshooting.

Refresh your Note10 with a reboot

Whether your Note10 has a problem or not, it’s always a good idea to reboot regularly. Aside from refreshing the system and preventing bugs from developing, a reboot can also be a solution for some cases of minor issues. If Gmail app keeps crashing on your Note10 after an Android 10 update, a simple reboot may help bring the app to its normal state.

A restart has been a staple troubleshooting step across many platforms for many years so you’ll have to do it here as well.

Try restarting your Note10 normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

  1. If doing the regular restart won’t help, then try this:
  2. Press and hold the Volume Down button first and don’t release it.
  3. While holding it down, press and hold the Power key.
  4. Keep both keys held down for 10 seconds or more.

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own.

Check for bad system cache

If you noticed that Gmail started crashing after updating your Note10 to Android 10, there may be an issue with the system cache. This cache is used by Android to load apps quickly. Sometimes, a major software update may affect this cache. Once it becomes corrupted, it may result to all sorts of problems.

To check if the system cache is bad, try clearing the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Delete your Google account and sign back in to it

Gmail issues are sometimes fixed by doing a simple troubleshooting step: removing and re-adding your Google account. If you haven’t tried this yet at this point, the first thing that you want to do is to remove the account.

Don’t worry, this procedure won’t permanently delete your Google account. It will only be deleted from your Note10 but copies of your data should be in Google servers.

IMPORTANT: Before you delete your Google account, make sure that you know your username and password. Use your web browser like Chrome to sign in to your Gmail. Do not attempt to delete and re-add your Google account if you don’t know the password. Resolve the password issue first before you try this suggestion.

How to remove Google account on Galaxy Note10+

Removing a Google account is as easy as adding one. Depending on the account you want to remove, you may need to enter the password for your Samsung account or the main Google account.

Here are the steps to start removing a Google account from your device:
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

Once you’ve deleted the Google account, restart your Note10, before re-adding the account.

Follow these steps to add your Google account back:
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Tap Add account.
  6. Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
  7. Enter the Gmail address then tap NEXT.
  8. Enter the password then tap NEXT.
  9. To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
  10. If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.

Perform Gmail app troubleshooting

If your Gmail still keeps crashing, the new Android 10 software in your Note10 may have affected the app. To check, there are a number of things that you can do to directly deal with Gmail app:

  • Force quit app
  • Erase app cache
  • Reset to defaults
  • Reinstall app
  • Update the app

Force quit Gmail app

This one will ensure that the app is rebooted. This is usually effective for minor, temporary bugs that may develop within the app if left running for a long time.

To force quit an app:

Method 1: Close an app using Recent Apps key
  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop at the bottom.

Erase Gmail app cache

If force quitting Gmail won’t work, a good follow up step is to clear its cache. Sometimes, a corrupted app cache can be a reason why an app slows down, performs poorly, or misbehaves.

To clear an app’s cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Reset to defaults

If rebooting and clearing the cache are not enough and Gmail still keeps crashing, you can restore the app’s settings to defaults. This will delete customizations and your Google account credentials (you’ll have to add your email account/s again afterwards).

To clear an app’s data:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Reinstall the app

If the Gmail app did not come pre-installed, meaning it was not included in the original set of apps, you can reinstall it instead of clearing its data.

Below are the steps to delete or uninstall an app on Galaxy Note10:
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the More options icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After you’ve deleted the app, make sure that you restart the phone before reinstalling it.

Update the app

Updating Gmail app is an important step after doing all the troubleshooting above. If you deleted the app’s data, make sure that you manually check for an update in the Play Store.

You don’t need to check for updates if you reinstalled it installed of cleared its data.

Reset Google Services Framework app

This is a less known solution for many Android users facing Google-related issues. Google Services Framework is a core Android app that’s associated with Google tasks in your device. Sometimes, clearing this app and returning it to its factory state can help in fixing a Google- or Gmail-related problem.

Just clear the data of the app just like what you did above. Then, see if your Note10 Gmail app will continue crashing; if it does a but within Android 10 update may have affected other aspects of the software.

Update the rest of your apps

Updating Android 9 to Android 10 does not mean that apps are updated automatically. You either have to wait for your device to notify you of pending updates, or you must check manually.

To check for Play Store app updates on your Galaxy Note10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. This is for you to avoid unnecessary data charges.

To update apps via wifi only:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option. This is going to save you time if you are the type who is constantly on the go.

To enable auto app update:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Tap Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Restart Note10 to Safe Mode and observe

Some apps, even in their updated form, may continue to cause problems with Android or with other apps.

To check if there’s a bad third party app in your device, you must run your Note10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Gmail runs normally and won’t crash on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10 is still problematic, repeat steps 1-4.

Wipe software and restore to defaults (Factory reset)

Factory reset is a drastic solution but requires a lot of effort. This is usually effective in fixing troubles with software-related causes. However, you’ll need to redo your phone setup after the procedure. If your Note1o Gmail app is still crashing at this point and it’s due to a bug in Android 10 update, factory reset will most likely fix it.

In order not to lose your data such as images, videos, documents, contacts, etc., make sure that you create a backup of them ahead of time.

Below are the two ways to factory reset your Galaxy Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

Suggested readings

 Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.