Samsung Galaxy Note 10 Troubleshooting

What issues are you experiencing?

Power

Internet & Network

Camera

Operating System

Calls & Texts

Audio

Applications

Screen

Storage

Specifications

Memory

Note 10

  • 256 GB ROM
  • 8 GB RAM

Note 10+

  • 256/512 GB ROM
  • 12 GB RAM
  • microSD, up to 1 TB (uses shared SIM slot) - dual SIM model only

OS & CPU

  • Android 9.0 (Pie); One UI
  • Exynos 9825 (7 nm) - EMEA/LATAM
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/China
  • Octa-core (2x2.73 GHz Mongoose M4 & 2x2.4 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA/LATAM
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/China
  • Mali-G76 MP12 - EMEA/LATAM
  • Adreno 640 - USA/China

Audio

  • Comes with stereo speakers
  • NO 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

Note 10

  • Non-removable Li-Ion 3500 mAh battery
  • Fast battery charging 25W
  • USB Power Delivery 3.0
  • Fast Qi/PMA wireless charging 20W
  • Power bank/Reverse wireless charging 9W

Note 10+

  • Non-removable Li-Ion 4300 mAh battery
  • Fast battery charging 45W
  • USB Power Delivery 3.0
  • Fast Qi/PMA wireless charging 20W
  • Power bank/Reverse wireless charging 9W

Display

Note 10

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.3 inches, 98.6 cm2 (~90.9% screen-to-body ratio)
  • 1080 x 2280 pixels, 19:9 ratio (~401 ppi density)
  • Corning Gorilla Glass
  • HDR10+
  • Always-on display

Note 10+

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.8 inches, 114.0 cm2 (~91.0% screen-to-body ratio)
  • 1440 x 3040 pixels, 19:9 ratio (~498 ppi density)
  • Corning Gorilla Glass
  • HDR10+
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector

Camera

Main Camera

  • 12 MP, f/1.5-2.4, 27mm (wide), 1/2.55", 1.4µm, Dual Pixel PDAF, Dual OIS
  • 12 MP, f/2.1, 52mm (telephoto), 1/3.6", 1.0µm, PDAF, Dual OIS, 2x optical zoom
  • 16 MP, f/2.2, 12mm (ultrawide), 1.0µm
  • LED flash, auto-HDR, panorama
  • [email protected]/60fps, [email protected]/60/240fps, [email protected], HDR10+, dual-video rec., stereo sound rec., gyro-EIS & OIS

Selfie Camera

Build

Note 10

  • Dimensions: 151 x 71.8 x 7.9 mm (5.94 x 2.83 x 0.31 in)
  • Weight: 168 g (5.93 oz)
  • Build: Front/back glass (Gorilla Glass), stainless steel frame
  • SIM: Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)
  • Stylus (Bluetooth integration, accelerometer, gyro)

Note 10+

  • Dimensions: 162.3 x 77.2 x 7.9 mm (6.39 x 3.04 x 0.31 in)
  • Weight: 196 g (6.91 oz)
  • Build: Front/back glass (Gorilla Glass), stainless steel frame
  • SIM: Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)
  • Stylus (Bluetooth integration, accelerometer, gyro)

Recent Guides

How To Turn On Accidental Touch Protection On the Note10

By Harvey | February 13, 2020

With its huge 6.8-inch display, it’s no wonder that part of the screen may register unintentional touches that can open apps or perform actions that we don’t want to happen. Unnecessary screen touches can often lead to battery drain as the screen may wake up a lot of times without you knowing it. With its

Read more →

How To Enable Galaxy Note10 USB Debugging Mode

By Harvey | February 5, 2020

If you’ve been using Note10 for some time, you may have heard of terms like Developer Options or USB Debugging Mode and you may even be wondering how to enable them. While they sound technical and complicated, they’re really just simple options for technicians and app developers to do their craft.  By default, both of

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How To Fix Note10 Screen Overlay Error

By Harvey | January 31, 2020

Are you wondering how to fix Screen Overlay error or message that pops up anytime? Many Samsung Galaxy owners did report this issue to us since last year. Fortunately, this issue is not that serious and can easily be resolved.  Apps that show bubbles or chat heads are the ones that usually display Screen Overlay

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How To Fix Can’t Add A Calendar Event on Galaxy Note10

By Harvey | January 30, 2020

Here’s another interesting issue that we recently encounter. Some Galaxy Note10 owners have reported to us that they can’t seem to add an event on their calendar app. The issue does not seem to have an obvious trigger like a major update or an app update. If you are dealing with this same exact scenario

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How To Fix Galaxy Note10 S Pen Not Working

By Harvey | January 28, 2020

The S Pen is what makes Samsung Note series unique. On top of the usual premier offerings of a regular phone, Note10 users have an added feature to physically scribble their notes on their screen as if they’re writing on a regular notebook. This added technological wonder is not perfect and some Note users are

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How To Fix Note10 Twitter Keeps Crashing Issue

By Harvey | January 28, 2020

The Twitter world has erupted recently as a recent update appears to have caused the app to app to crash. In this troubleshooting episode, we want to fix Twitter crashing issue on the Note10 although the solutions being offered here are perfectly available for other Galaxy devices and Android devices. Before we proceed, we want

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