Samsung Galaxy Note 10 Troubleshooting

What issues are you experiencing?

Internet & Network

Camera

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

Specifications

Memory

Note 10

  • 256 GB ROM
  • 8 GB RAM

Note 10+

  • 256/512 GB ROM
  • 12 GB RAM
  • microSD, up to 1 TB (uses shared SIM slot) - dual SIM model only

OS & CPU

  • Android 9.0 (Pie); One UI
  • Exynos 9825 (7 nm) - EMEA/LATAM
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/China
  • Octa-core (2x2.73 GHz Mongoose M4 & 2x2.4 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA/LATAM
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/China
  • Mali-G76 MP12 - EMEA/LATAM
  • Adreno 640 - USA/China

Audio

  • Comes with stereo speakers
  • NO 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

Note 10

  • Non-removable Li-Ion 3500 mAh battery
  • Fast battery charging 25W
  • USB Power Delivery 3.0
  • Fast Qi/PMA wireless charging 20W
  • Power bank/Reverse wireless charging 9W

Note 10+

  • Non-removable Li-Ion 4300 mAh battery
  • Fast battery charging 45W
  • USB Power Delivery 3.0
  • Fast Qi/PMA wireless charging 20W
  • Power bank/Reverse wireless charging 9W

Display

Note 10

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.3 inches, 98.6 cm2 (~90.9% screen-to-body ratio)
  • 1080 x 2280 pixels, 19:9 ratio (~401 ppi density)
  • Corning Gorilla Glass
  • HDR10+
  • Always-on display

Note 10+

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.8 inches, 114.0 cm2 (~91.0% screen-to-body ratio)
  • 1440 x 3040 pixels, 19:9 ratio (~498 ppi density)
  • Corning Gorilla Glass
  • HDR10+
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector

Camera

Main Camera

  • 12 MP, f/1.5-2.4, 27mm (wide), 1/2.55", 1.4µm, Dual Pixel PDAF, Dual OIS
  • 12 MP, f/2.1, 52mm (telephoto), 1/3.6", 1.0µm, PDAF, Dual OIS, 2x optical zoom
  • 16 MP, f/2.2, 12mm (ultrawide), 1.0µm
  • LED flash, auto-HDR, panorama
  • [email protected]/60fps, [email protected]/60/240fps, [email protected], HDR10+, dual-video rec., stereo sound rec., gyro-EIS & OIS

Selfie Camera

Build

Note 10

  • Dimensions: 151 x 71.8 x 7.9 mm (5.94 x 2.83 x 0.31 in)
  • Weight: 168 g (5.93 oz)
  • Build: Front/back glass (Gorilla Glass), stainless steel frame
  • SIM: Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)
  • Stylus (Bluetooth integration, accelerometer, gyro)

Note 10+

  • Dimensions: 162.3 x 77.2 x 7.9 mm (6.39 x 3.04 x 0.31 in)
  • Weight: 196 g (6.91 oz)
  • Build: Front/back glass (Gorilla Glass), stainless steel frame
  • SIM: Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)
  • Stylus (Bluetooth integration, accelerometer, gyro)

Recent Guides

Samsung Offering up to $150 in Credit with Galaxy Note 10/10+ Pre Orders

By Valerie | August 9, 2019

With the Galaxy Note 10 now official, Samsung has started taking pre-orders for the unlocked models of the handset in the U.S. As is customary with every new Galaxy flagship launch, the Korean manufacturer is launching a new promotion which can fetch you up to $150 in Samsung.com online credit. The breakdown is pretty simple.

The Galaxy Note 10 Is Incompatible with the Gear VR

By Valerie | August 8, 2019

The Samsung Gear VR is a virtual reality headset that was initially a paid offering by the company and then eventually bundled with some of its flagships. This headset has been compatible with almost every Samsung flagship smartphone since the Galaxy S7. However, that streak ends now with the freshly announced Galaxy Note 10. The

Sam’s Club Galaxy Note 10 or 10+ pre-order deal

By TDG | August 8, 2019

The wait is over! The new Samsung Galaxy Note 10 & 10+ are set to launch on Aug. 23. And those who want to be one of the first to get their hands on this device, and get some great cost savings too, should head to SamsClub.com to pre-order. You can pre order at this

Leak Reveals Galaxy Note 10 Headphone Dongle

By Valerie | August 1, 2019

Samsung’s Galaxy Note 10 is just a week away from going official, and it seems like there’s a new leak each day showing off some aspect of the new flagship. Today’s leak pertains to the headphone adapter/dongle of the Galaxy Note 10 Plus and comes from popular Twitter source @rquandt. This adapter looks exactly as

Best Buy Offering Samsung Duo Wireless Charger at Half Price for Pre-Registrations of the Galaxy Note 10

By Valerie | July 31, 2019

If you’ve read tech news lately, you’d know that Samsung is prepping the big release of the Galaxy Note 10 on the 7th of August. While the company announced the Galaxy Tab S6 earlier today, there’s some news coming from retailer Best Buy which will carry the Galaxy Note 10 at launch. The retailer has

The Galaxy Note 10 May Only Reach Shelves by Aug 23

By Valerie | July 12, 2019

It’s no longer a secret that Samsung is going to announce the Galaxy Note 10 on the 7th of August at a New York City event. Well, a new report is now suggesting that the phone could take up to 16 days i.e. until the 23rd of August. This information was provided by a Korean