Samsung Galaxy Note 4 Troubleshooting

Dear readers, welcome to our Samsung Galaxy Note 4 Troubleshooting page! All problems, questions, tutorials, troubleshooting guides and solutions will be added here each week. If you own a Note 4, I suggest you bookmark this page to make it easier to find in case you’ll encounter problems in the future.

This high-end smartphone is the newest addition to the list of the devices we support. So, feel free to contact us in case you encounter errors, glitches or any problems you don’t know how to fix. You can send us the specific issues you are experiencing at our Android Questionnaire form. We are always willing to help and we will dedicate some time to research or outline a guide for you to follow. But please, do your part. Provide necessary details about your problems.


For example, if you’re getting an error while trying to open some apps, include in your email the actual error message/prompt. It is also very helpful if you include things like general behavior of the phone prior and after the occurrence of the problem, how and when the issue started, and what troubleshooting procedures you’ve already done.

Click on a link to jump to a specific section in this page:

Samsung Galaxy Note 4 Tutorials


  1. Power Saving Mode

Operating System

  1. Boot Galaxy Note 4 in Safe Mode
  2. Perform Master Reset
  3. Perform Factory Reset
  4. Perform Soft Reset
  5. Turn On/Off Emergency Alerts
  6. Accessing Task Manager
  7. Configuring S Pen
  8. Motion Gestures
  9. Android Device Manager
  10. Take Screenshot with Hard Keys
  11. Switching Easy Mode On
  12. Turning On Private Mode


  1. Clear App Cache
  2. Clear App Data
  3. Uninstall / Disable App
  4. Turn Off Developer Options




  1. Saving MMS Attachment


  1. Download Additional Camera Modes



  1. Wipe Cache Partition
  2. Format microSD Card


Problems / Solutions


Operating System











Samsung Galaxy Note 4 Problems

PART 1: Samsung Galaxy Note 4 Problems, Errors, Glitches and Solutions

  1. Galaxy Note 4 Randomly Reboots Without Apparent Reason
  2. Galaxy Note 4 Keeps Freezing and Lagging
  3. Galaxy Note 4 Became Very Slow
  4. Galaxy Note 4 WiFi Switch Greyed Out
  5. Galaxy Note 4 Stuck On Logo After An Update
  6. Laptop Can’t Recognize Galaxy Note 4
  7. Galaxy Note 4 Volume Key Acting Up
  8. Galaxy Note 4 Can’t Scan For Network
  9. Samsung Galaxy Note 4 Proxy Problem
  10. Galaxy Note 4 No SIM Card Error
  11. Galaxy Note 4 Can’t Connect Via Mobile Data

PART 2: Samsung Galaxy Note 4 Problems, Errors, Glitches and Solutions

  1. Check / Manage Data Usage on Galaxy Note 4
  2. Monitor / Extend Battery Life of Galaxy Note 4
  3. Pictures Taken by Galaxy Note 4 Have Lines
  4. Galaxy Note 4 Can’t Format a microSD Card
  5. Galaxy Note 4 Stock Calculator Talks and Won’t Stop
  6. Galaxy Note 4 Freezes
  7. Galaxy Note 4 Can’t Connect to Mobile Data Network
  8. Galaxy Note 4 Keeps Scanning for Networks
  9. Galaxy Note 4 Won’t Download / Send Picture Messages
  10. Galaxy Note 4 Refuses to Boot Up

PART 3: How To Fix Samsung Galaxy Note 4 Problems, Errors and Glitches

  1. Samsung Galaxy Note 4 Photo Gallery Albums Disappeared
  2. Can’t Delete Internet Tabs on Note 4
  3. Lengthen Ring Pattern on Note 4
  4. Note 4 Soft Keys Keep Blinking
  5. Note 4 Stock Calculator Talking Back
  6. Note 4 Randomly Dials Phone Number
  7. Note 4 Gets Emergency Calls Only Error
  8. Note 4 Private Mode Failed Error
  9. Note 4 Gets Too Hot
  10. Note 4 Apps Keep Crashing

PART 4: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting

  1. Galaxy Note 4 Internet Is Very Slow
  2. Galaxy Note 4 WiFi Automatically Disconnects
  3. Samsung Galaxy Has Stopped Error
  4. Note 4 Lags While Sending Text Messages
  5. Galaxy Note 4 Proximity Sensor Issue
  6. Note 4 “No SIM – Insert SIM Card” Error
  7. Note 4 Alarm Clock Won’t Respond To Voice Command
  8. Note 4 Freezes, WiFi Won’t Stay Connected
  9. Galaxy Note 4 Keeps Restarting
  10. Android Process Media Stopped on Note 4
  11. Download Twitter for Android Ad on Note 4
  12. Note 4 Screen Turns On and Off When In Call

PART 5: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting

  1. Internet Browsers Crash on Galaxy Note 4
  2. How Get Rid Of Galaxy Note 4 Talking Calculator
  3. Authentication Error When Adding Email Account
  4. Note 4 Turns Back On If Turned Off
  5. Note 4 Has Slow Response When Typing Text
  6. Note 4 Using Almost All Of Its RAM
  7. Note 4 Samsung Galaxy Has Stopped Error
  8. Unknown error code during application install: “-110”
  9. Galaxy Note 4 Freezes and Lags Often
  10. Note 4 Video Recording Question

PART 6: Samsung Galaxy Note 4 Problems After Android 5 Lollipop Update & Ways To Fix Them

  1. Galaxy Note 4 Abnormal Battery Drain After Lollipop Update
  2. WiFi Drops, Disconnects Intermittently After Lollipop
  3. Galaxy Note 4 Cannot Install Android 5 Lollipop Update
  4. Galaxy Note 4 Stuck During Boot Up After Lollipop Update
  5. Some Of The Apps Won’t Open After Lollipop Update
  6. Galaxy Note 4 Overheats After Lollipop Update
  7. Galaxy Note 4 Keeps Connecting To Mobile Data After Lollipop
  8. Galaxy Note 4 LED Indicator Not Working After Lollipop
  9. How To Change Font Style on Note 4
  10. How Can I Delete All Personal Information on Note 4

PART 7: Samsung Galaxy Note 4 Problems After Android Lollipop Update & How To Fix Them

  1. Galaxy Note 4 Randomly Reboots After Lollipop Update
  2. Galaxy Note 4 Text Messages Delayed
  3. Galaxy Note 4 Can’t Charge Properly
  4. Disable Notifications On Home Lock Screen
  5. New Galaxy Note 4 Reboots Every 2 to 3 Minutes
  6. Galaxy Note 4 Corrupted After Lollipop Update
  7. How To Convince Samsung The Phone Wasn’t Rooted?
  8. Galaxy Note 4 Lags/Freezes When Sending SMS & MMS
  9. Galaxy Note 4 Shows Settings Has Stopped Error
  10. Galaxy Note 4 Has Poor Reception After Lollipop Update
  11. Galaxy Note 4 Can’t Get Out of Safe Mode
  12. Galaxy Note 4 Randomly Restarts

PART 8: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting

  1. Causes why a Samsung Galaxy Note 4 keeps on rebooting after updating to Lollipop
  2. Which is better, Samsung Galaxy Note 4 or Samsung Galaxy S6?
  3. Exchange email and other issues after updating a Samsung Galaxy Note 4 to Lollipop
  4. Changing Samsung Galaxy Note 4 notification settings for Alarm app
  5. Samsung Galaxy Note 4 contacts app keeps on crashing
  6. ScreenMirroring stops working on Samsung Galaxy Note 4 after a Lollipop update
  7. Samsung Galaxy Note 4 showing “Unfortunately contacts has stopped” error
  8. Unable to unlock Samsung Galaxy Note 4 after fingerprint stops working and does not know emergency ICE emergency contact
  9. Samsung Galaxy Note 4 stops receiving WhatsApp messages
  10. Contacts error on Samsung Galaxy Note 4
  11. Cannot get free gems and cash when playing Racing Rivals on Note 4
  12. Problem when calling occurs after updating Samsung Galaxy Note 4 to Lollipop
  13. Stock Samsung Galaxy Note 4 keyboard stops working after updating to Lollipop
  14. Delay in syncing emails on Samsung Galaxy Note 4
  15. Gallery app keeps on crashing on Samsung Galaxy Note 4

PART 9: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting

  1. Bluegrass Cellular Samsung Galaxy Note 4 cannot send MMS
  2. Sandisk 64GB SD Card issue when inserted to Samsung Galaxy Note 4
  3. Mobile data is disabled while Samsung Galaxy Note 4 is on a conference call
  4. Samsung Galaxy S5 restarts everytime the battery gets warm or if Wi-Fi is turned on
  5. Samsung Galaxy Note 4 fails to send SMS and MMS showing “Send fail notice”
  6. Samsung Galaxy Note 4 music app showing incorrect name of songs
  7. Samsung Galaxy Note 4 showing “severe failure-modem” and a yellow triangle
  8. Samsung Galaxy Note 4 slow internet connection when connected to home Wi-Fi
  9. How does Safe Mode for Samsung Galaxy Note 4 works?
  10. Low data signal for Samsung Galaxy Note 4
  11. Gallery app keeps on crashing on Samsung Galaxy Note 4
  12. Changing the settings of Notification Toggle in Samsung Galaxy Note 4

PART 10: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting

  1. Samsung Galaxy Note 4 disconnects Bluetooth connection to Garmin GPS 2450 when there’s an incoming call
  2. How to set-up Interruptions in Samsung Galaxy Note 4 running Android Lollipop
  3. Good printing apps for Samsung Galaxy Note 4
  4. Exchange email not properly syncing to Samsung Galaxy Note 4
  5. S Note on Samsung Galaxy Note 4 taking up big storage space
  6. Samsung Galaxy Note 4 not saving text messages
  7. How to check Messaging app settings in Samsung Galaxy Note 4
  8. Samsung Galaxy Note 4 keeps on saying micro SD card has been unmounted
  9. Random reboot issue on Samsung Galaxy Note 4
  10. Samsung Galaxy Note 4 lags when using mobile data connectivity
  11. AT&T Samsung Galaxy Note 4 opens a different app when pressing another one
  12. How to test touchscreen sensitivity of Samsung Galaxy Note 4

PART 11: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting

  1. Unable to use accented characters in Samsung Galaxy Note 4
  2. Samsung Galaxy Note 4 restarts when there is an incoming call
  3. Intermittent network connection for Samsung Galaxy Note 4
  4. Samsung Galaxy Note 4 restarts when there is an incoming call and shows “refreshing SIM data” error
  5. Wi-Fi calling issue on Samsung Galaxy Note 4
  6. Camera app has different date and time on Samsung Galaxy Note 4
  7. Voice command not working in Samsung Galaxy Note 4
  8. Oops! There seems to be some connectivity issues error on Samsung Galaxy Note 4
  9. Samsung SD card not working properly when inserted into a Samsung Galaxy Note 4
  10. Samsung Galaxy Note 4 getting poor mobile data signal/cellular signal
  11. Samsung Galaxy Note 4 lock screen icons turns into black squares and numbers
  12. Samsung Galaxy Note 4 stock phone app problems
  13. Samsung Galaxy Note 4 stock keyboard not working properly when used with Swype gestures
  14. Internet and email won’t work when Samsung Galaxy Note 4 is connected to home Wi-Fi

PART 12: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions and Troubleshooting

  1. Samsung Galaxy Note 4 lost pictures after they were transferred from an SD card
  2. Samsung Galaxy Note 4 damaged its motherboard due to overheating
  3. How to access Samsung cloud after SD card from Samsung Galaxy Note 4 was stolen
  4. Samsung Galaxy Note 4 auto-rotate stops working
  5. GPS navigation won’t work properly on Samsung Galaxy Note 4
  6. Wi-Fi turns on by itself on Samsung Galaxy Note 4
  7. Phone app starts to dial a number if a user listens to a voicemail in Samsung Galaxy Note 4
  8. Why Samsung Galaxy Note 4 fingerprint sensor does not work all the time
  10. New Samsung Galaxy Note 4 showing invalid IMEI number and won’t connect to the Internet

PART 13: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions & Troubleshooting

  1. Galaxy Note 4 Can’t Pair With Logitech Mini Boombox
  2. Galaxy Note 4 com.sec.imsservice has stopped error
  3. Error Messages “Email has stopped” Keeps Popping Up on Galaxy Note 4
  4. Note 4 freezes when Facebook is in use
  5. Galaxy Note 4 microSD card issues
  6. Damaged Microphone on Galaxy Note 4
  7. Galaxy Note 4 freezes/crashes after taking pictures
  8. Calls go straight to Voicemail on Galaxy Note 4
  9. Issue with Galaxy Note 4 proximity sensor
  10. “Not registered on network” error on Galaxy Note 4

PART 14: Samsung Galaxy Note 4 Problems, Errors, Glitches, Solutions & Troubleshooting

  1. Note 4 White Screen On Google Play Store
  2. Note 4 Can’t Use Keypad After Update
  3. Note 4 “album name already exists” Error
  4. Note 4 Pop Ups Appearing
  5. Note 4 Driving Mode Issue
  6. Note 4 Freezes While Charging
  7. Note 4 Can’t Upload Photos From Gallery To Social Media
  8. Note 4 “Another process is in progress, try again later when it finishes” Printer Error
  9. Note 4 Can’t receive Links From Text Messages
  10. Note 4 “Unfortunately, Software update has stopped” Error
  11. Note 4 Photos/Music Not Showing In Gallery Or Music Apps After Lollipop Update
  12. Note 4 Verizon Update Time/Date Lockscreen Issue
  13. Note 4 not reading SIM Card After Factory Reset
  14. Note 4 freezes After Lollipop Update
  15. Note 4 File Name Already Exists Error


Samsung Galaxy Note 4 Tips & Tricks

Please come again soon for our Note 4 Tips & Tricks.

85 Replies to “Samsung Galaxy Note 4 Troubleshooting”

  1. I only been having this phone less than 2 weeks and been having problems with it since I got it freezing up

  2. Dear Sir. my Glaxy Note 4 last the networking signals and I changed Sim several times but unfortunately there is no Signals then I restore my phone after that it is not working and here is Sin inserted but say insert Sim . What to do Please guide me.

  3. I’m getting the same ‘Loading messages’ issue as Bernard Jones Dec23 and Paul Wright Jan17 On my Note4.
    Locks up when trying to ReplyTo an email.
    Any solutions yet?

  4. I have a problem identical to the problem left on Dec. 21, above:
    When trying to forward or reply to an email on my Galaxy Note 4, it works normally up until the mail I am trying to forward, is opened/shown on the screen, but it stops there with a
    notification panel opened on top of that screen stating ‘ Loading messages…” Nothing happens, except that a circle continues to move. The phone neither stops loading messages or allows me to forward or reply to an email. Is there a fix?

  5. My Galaxy Note 4 “stopped” being recognized by my computer . I have checked the cables I have made sure debugging is on . I have phoned #0808# i have rebooted . And yes I have the latest drivers . And my USB ports have enough power. I have tried Samsung Kies It still does not recognize it. I have tried just about everything. I am getting tired of have to remove my SD card to transfer my stuff.

  6. Hi, are you aware of this problem?
    When trying to forward or reply to an email on my Galaxy Note 4, it works normally
    up until the mail I am trying to forward, is opened/shown on the screen, but it stops there with a
    notification panel opened on top of that screen stating ‘ Loading messages…’.
    The notification box is white and about 6 long x 2 deep centimeters.
    It has a blue circle ‘timing meter’ rotating at the left of the text.
    There is stops and is ‘hung up’ in a loop.
    I can press the back button twice and I’m asked if I want to save or discard.
    I discard since I cannot interact with the normal screen which should now allow me to enter the
    recipients. Sometimes I can clear the notification panel from that normal screen, so I try to use the X (to delete the email I’m trying to forward) icon at the top of the screen where the option icons are situated, but the notification panel reappears.
    The only way I can get control of the phone is to hit the back button 2 or three times.
    I have installed various anti-virus apps with little or no success.

    Any advice/help would be appreciated – even a suggestion for a
    credible anti virus app, paid or free, I don’t mind.

    Thanks very much.


  7. I factory resettled my note 4 to solve a software issue and now when I am using the Internet I can’t tap on a picture and get it to full-screen

  8. I factory resettled my phone to solve a software issue and now when I am using the Internet I can’t tap on a picture and get it to full-screen

  9. My Samsung Galaxy Note 4, keeps turning off, it stays off for a while, and when I finally get it to start, it turns off again and sometimes a green robot appears on the screen. Right under it says Downloading… Do not turn off target!! on the top left corner it says Could not do normal boot, ddi: mmc_read failed Odin Mode ( high speed) Product name SM-N910T3 Current Binary: Samsung official, System status Custom, Fap lock on, knox warranty Void 0x0 Qualcom secure boot; enable (csb) etc. I have left this it on for a while, but nothing happens in order for the robot to go off I have to take battery off and try getting it to start again. Is there a solution for this??? I have this phone for a year and six months now and never had a problem before.

  10. My phone keeps turning of and on, when finally get it to turn on it works for a while and then it goes off again. Sometimes a green robot appears and right under it it says Downloading… Do not turn off target!! on the left top corner it says: Could not do normal boost- ddi: mmc read failed Odin Mode (High Speed) Product Name SM- N910T3 Current Binary : Samsung official system Status: Custom Flap Lock: On etc. I have let this on for a while and nothings happens. in order totake it off I have to take battery out. Is there any solution to this?

  11. My samsung note 4 went off and still now never came back on… I have gone to so many phone places to fix it but they dont know the issue…i have used this phone for just 1month and 28days

  12. Phone s then turns off. Have tried over and over again appears to be discharged and beeps and vibrate. does not charge

  13. hie
    my Galaxy Note 4 is failing to connect all short codes
    it reads (undefined command contact call centre)i have done it and tgey reconfiguref but the problem persist

  14. Hello sir i need your help because i cant change my data signal to 3g or Lte it is always g when i open everytime. Please help me to get some solution i am very thankful when you answer my question

  15. My Samsung Galaxy Note 4 has had multiple problems since the latest update biggest problem is freezing and not responding then the phone automatically restarts and brings back factory settings what is going on.

  16. Samsung note4 when plugged starts charging. However when unplugged there is no charge left and the mobile turns off.

  17. Samsung Note
    continuously message pop up
    “21: service error. Please report the situation to us. Sorry for the inconvenience.”

    can anyone help me out of this

  18. Iv just updated my note 4 with the latest update and since then it has been nothing but trouble it keeps re starting and coming up with an unable to restart with main start up it keeps freezing and can only be turned back on after battery has been removed and e en then it doesnt always work. It has only been since the last update please help.

  19. May Samsung j2 d ko ma open ang gallery ko lagi ko naman ni lilinis gusto ko mag redid d ako makapag edid ng picture ko.wla din ako tiwala ipaayos no strain lng nila lalo cp ko..pls help.

  20. My Galaxy Note 4 black stopped reading the 64GB SD card, since a drop from a shelf. Please advise solution. I am not tech savvy. But understand basics. Thank you.

  21. My Samsung Galaxy 4 black does not read the 64GB SD Card, after having dropped from a shelf. It was working fine prior to the drop. That SD card is readable in my computer. Have important data in the SD card. Please advise solution. Thank you.

  22. I have a Verizon Galaxy Note 4 that won’t connect to the 4G signal the phone only operates on 3G and 1X signal I can’t update the phone nor can I download any apps how can I fix this

  23. Galaxy note 4 shuts off while taking photos, it acts as if the battery is dead but when you plug it up it reboots and you battery power is the same as it was before it shuts off. This is not an issue with my phone because I was sent a another phone and I changed the battery. Thinking about an Iphone only because I REALLY use my phone for everyday business and problems such as this is nerve wreaking. I only upgrade my phone when it is really necessary and I thought that I would get a lot more years out of this device. I am unsure about the note 7 with it current issues and when I upgrade it is only for the most current phone on the market because I don’t plan on upgrading unless it is really warranted for I like to max my phone out or get it to a point that I have no other choice.

  24. Hi,

    I have an issue like this post:
    ” My Samsung Note 4 only works with the charger plugged in. As soon as it’s taken off the charger, it starts rebooting itself repeatedly (sort of in a loop), unless and until it is plugged back to the charger. Now I’ve bought a new battery but it continues to do the same. I’ve also wiped the cache partition but still no result and still the same problem. ”
    The phone is new, battery also new and ok, I made a factory reset, and problem still exist.
    Please any tips to back on good function
    my best regards !

  25. I have a galaxy note 4 and it says there is a software update. The thing is when I try to download it it says “download unsuccessful” with an error message that says either error 500, 510, or 550. I am currently running off of android 5.1.1 and live in the United States with Verizon. Please help me fix this problem it is quite annoying

  26. I have a notification issue on my phone what should I do? Sometimes have notification but sometimes don’t have…

  27. I have a Samsung Galaxy Note 4. I have it set up with a 4 digit passcode. The small issue I have is that every time I enter the passcode the phone keypad screen automatically shows up. Is there any way to disable this as it is getting annoying?

  28. I have a Samsung Galaxy Note4. When I open e-mails on it it does not appear on my computer using windows mail. Earlier I had it as do not delete-mails on server but then my e-mails kept coming back on the cell phone. So i changed it but now I have the problem stated above.Thanks

  29. My son tried to use his finger swipe on his phone this morning and it wouldn’t take. Now he can’t figure out what his backup password is and I’m not sure how else to help him. We have given all possible ideas of what it could be. Is there any way to get it unlocked without doing a hard reset? I don’t want him to lose all of his contacts and games and pictures. TIA! 🙂

  30. While I’m trying to use my phone a message pops up freezes my phone and says ” unfortunately messages have stopped” it’s happening every min I’m trying to use my phone , I have to press the ok button on the message for my phone to start working again. Does anyone know what I can do to stop this?

  31. My note 4 finger sensor on screen stop working…. the screen only works with the s-pen.. the screen no recon my fingers touches… only spen.. can anyone help me?

  32. I have to tell you , I’m utterly fed up with this phone(Note 4)….. I had a note 2 for 3 years and no problem. I’ve had this for 3 weeks and nothing but trouble. The mnger at the verizon store was horrible, and basically said “too bad” one day over the 2 week period allowed to return….AFTER going through tech for resolve and caring for a,dying mother…. 18 year immaculate paying customer and treated like that …When this phone contract is finished so am I ! FB freezes constantly, error messages on stickers , sound quality when someone is speaking or I’m speaking just to name a few. NOT ONCE did I have this problem with the Note 2~ Don’t know if you can help but what a shame to spend so much money for a piece of junk !!!

  33. I keep getiing some sort of LINES that strech throughout my screen when i perfrm actions, They get worse when I play games like Mortal combat X. I feel as though the problem might have originated with the game. my screen flickers and makes lines. sometimes my keyboard gets flipped.

  34. Note 4 Samsung Galaxy wifi will not show on top of screen and will not connect to pocket wifi. keep getting authentication error message. Tried the forget and re entered password. did not work. tried factory reset and still does not work. Any Ideas?? Thanks

  35. i want to knw how to disable the whatsaop mesgs pop up…its not the whagspp app msgs popup that i have already disable..i m talking abt the popup keep on coming while doing anything like playing game…usinng n e other app etc

  36. Note 4-Samsung keyboard keeps crashing…literally makes the phone inoperable as the message “Unfortunately, Samsung keyboard has stopped” pops up literally every few SECONDS. I have changed my text method to ‘swipe’ in the meantime but really need to find a ‘fix’. Last time this happened I brought phone into Best Buy and after 45 minutes the Samsung rep finally fixed it. Surely, there is an easier way to fix as this guy really didn’t seem to know what he was doing as it’s now happening again.

  37. I have Note 4. Here is my problem: At random times, when someone tries to call me, they get the message saying that “Number not in Service.” I took my phone to Rogers and no resolution and I took it to Samsung Service center, twice. Each time, they told me that software is the problem and they reinstalled my software. I am still having issues… is anyone having similar problem?

  38. I am having the exact same issue 🙁 I really hope there’s a fix for this. It was working just fine about 2 months ago now nothing…

  39. My nOTE 4 has problens. Too sensative. Changs settings on it’s own. Operates and opens apps without me touching it. Also brings up voice mails to text that were previously deleted. Constantly freezes up in Facebook asking If you if you want close, wait, or report it.

  40. That’s easy when sending a picture you can send it as an attachment by clicking the paper clip and it will take you to your gallery then tap the ones you want to send.

  41. Since the last update I can’t play more than one or two songs without the mp3 player stopping. How can I fix this?

  42. My note 4 photos have a grey box over some time, I’m guessing it’s dead pixels. How do I solve?

  43. When I turn off media sounds, the settings don’t keep. Is there a fix for this?


  44. I can’t download any apps from my note 4
    he only show the bar but nothing doesn’t work
    please I need help

  45. My galaxy note 4 the time on my received text messages are an hour different then the text message sent

  46. my note 4 keeps duplicating contacts some time up to 60 times each in a day I delete and they come back HELP PLEASE

  47. I am having the same issue. Also my battery suddenly drains incredibly fast and my “rapid” charger or any charger for that matter still takes hours to fully recharge, often the phone will die if I even touch it when it’s charging

  48. My bosses galaxy note 4 has been updating for hours now and isn’t getting any closer to finishing. What can I do to stop it?

  49. Hello, I am an owner of a Galaxy Note 4 and my phone has been experiencing problems
    recently ranging from a number of issues. One of which would be the phone would
    freeze for a long period of time in apps and in the lock screen which would
    prevent me from unlocking the device. This would often result in the device
    involuntary restarting. Other problems would be that when charging the device,
    there is often times where there is no response from the phone even when I
    unplug the charger, the red LED light would still be on despite the phone not
    being charged.

    I have sent it off to Samsung three times where they have reflashed the
    firmware twice and replaced the main board along with the battery yet the
    problem still persists. Also, when I try to place my phone into safe mode, it
    goes into download mode instead.

    Is there anything that you could recommend to me in order to fix this problem?
    Help would be much appreciated.

  50. Another small problem. Now when charging my Note 4, the red light does not appear. But when charge is complete, the green light does come on

  51. I have a brand new Note 4 and when I attempt to have Accessibility allow apps like Pushbullet or Omni Swipe or Clean Master to turn on, it will not allow. This is a new phone and on a previous phone I had this problem and the solution was to disable an app but I cannot for the life of me recall which one. Can anyone help? A wipe or factory reset is not in my future.

  52. Can’t get rid of drive mode screen which popped up randomly. Drive mode is turned off, but can’t access other apps. Won’t clear.

  53. When I open an attachment from any e-mail (pdf, excel, word, note), I can not close it anymore (no options), so if I go back to home-screen and try to open E-mail again, the same attachment is still there frozen. I must reboot my Note 4 in order to check the other messages. Any solution for this ?

  54. My Samsung note 4 phone is one week old and overheated and now won’t turn on. What happened? Do I have a defective phone?

  55. My wife’s Sprint Galaxy Note 4 has severe static over a bluetooth headset. We’ve tried several Plantronics Voyager Pro and Pro HD headsets. They all sound good on my Galaxy Mega, but all have a lot of static on her Note 4. I know, I know…I should ave the Note 4 for me, but that’s another issue. Any help on the static issue would be greatly appreciated.

  56. At starting up my phone, pop up show setting has stop? This happen only after I did a update yesterday.

  57. I set up a fingerprint screen lock on my Sprint Galaxy Note 4 and now it wont let me change the screen lock back to Swipe only.

  58. None of these helped with my problem. I was playing a game then my phone turned off then on to the logo then off over and over. It is now only turning on to the first logo then off, 5-7 times in a row then just off. I did the basics but still nothing. So if some one could help that would be great.

  59. I am using the Samsung Note 4. After the Lollipop update, I am unable to create albums in Gallery. Every time I try to create an album, I receive this error message: “File name already exists”. I’ve tried many different titles words but I get the same error message. Anyone else have this problem and found a fix for it?

  60. Hi,

    I have been facing the following small issues after updating to Lollipop (SM-N910C).

    1. Incoming call screen – it displays the swipe left or right to accept or reject the call. but the swiping don’t work. It is activated when I touch the answer or reject button. It causes problem while i take the phone from pocket. A single tap rejects or answers the call. How can I get the full swipe back. This might not be a issue which can be resolved since it looks like a bug in the firmware. However, if there is a solution please let me know.
    Note: The same issue is applicable to all Calendar Alerts & Alarms.

    2. Contacts – The link contacts fails. I have linked facebook, linkedin and google+ to my contacts. All my contacts are default saved to gmail. In my kitkat firmware everything worked awesome. In lollipop, after I select manage similar contacts and merge all similar contacts, it works for some days. Then again it gets reset and all contacts are separated. So I have to repeat it over and over again. Another frustrating bug is that though there is an option to make a number as default by tap and hold they have removed option to set as default, which enabled to use which picture to be used as default for the contact photo, which was a great feature I loved. Please let me know if there is a solution or work-around.


  61. I would like to use a custom mp3 for hangout sms notification but can’t find where adroid put the folder/ files.

  62. When my samsung 4 setting for sync is enabled i cannot get calls in on my mobile. Callers get 2 rings and then beeb beeb beeb. Can anyone
    help please? I dont know when it happens only when a mate texts to tell me!

  63. I have a Note 4 I’ve had for about a month now. I came from an Iphone 4S, which is way easier to operate, I’m almost beside myself learning the droid again. One thing it constantly does is not put my text messages in order. When someone messages me, I answer, my answers go above theres and they don’t get them? It’s always on my end, when I send mine, they all stack above the person’s that is texting me? Is there a way to correct it? I have to wait a full minute to answer back to get it to put them in order.

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