Welcome to our Samsung Galaxy Note 5 (#GalaxyNote5) troubleshooting page! We will list down every tutorial, problem, error and solution here and it will be updated every week so that it will be easier for you to fix your problems and/or make the most of your device. So, bookmark this page now so that you can easily find it in case you need help with your new smartphone.

This premium smartphone is the newest device released by Samsung and serves as the successor to the popular and successful Note 5. It is also the newest addition to the pool of devices we support, which means, you can always contact us in case you encounter issues while using Galaxy Note 5.

Samsung-Galaxy-Note-5-Troubleshooting

We provide FREE support to our readers and you may contact us by filling up our Android Questionnaire form. Remember, the more information you provide, the easier for us to research on your problem and the more accurate our solutions will be. So, aside from choosing the correct options, we want you to describe in details your problem in the description field. Once we have enough information about your phone, its OS and the actual problem, we will conduct our own research and we will outline a troubleshooting guide for you to follow if necessary.

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Galaxy Note 5 Tutorials

Power

Operating System

Apps

Internet

Calls

Texting

Camera

Sound

Memory

Screen


 

Galaxy Note 5 Problems/Solutions

Power

Operating System

Apps

Internet / Network

Calls

Texting

Camera

Sound

Memory

Screen


 

Galaxy Note 5 Tips & Tricks

23 Comments

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  1. I’m having trouble installing oculus on note 5 VR GEAR as every one have note 5 . it not downloading the Gear VR oculus app I tried every think online that all costumer and tech said. and the other thing is when u go to the oculus home it redirect you to facebook nd went let you in the website ??????

  2. hello sir i have note 5 n920t and im facing some problems first when i try to open private mode it says failed to open private mode and im not getting any update for nougat and i always face this msg that sending software error failed need help.thanks

  3. white box pop up states “music keeps stopping”, has an X to close app, nothing closes when I hit the X and not sure what app it means

  4. Message in box states “Music keeps stopping”, it has a X to close app, but nothing closes and not sure what app needs to be closed

  5. I’m suddenly unable to copy music from my computer to my Galaxy Note 5. When I try, I get a message that my Note 5 is not responding or is disconnected, when it is firmly connected to USB. The computer recognizes the Note 5 but when the Note 5 is connected it indicates that the file is empty.

  6. Please help. I have a note 5 that was doing a factory reset but stopped before it was done. Now when it gets to reboot it says command failed and the Android is on its side with x’s in its eyes like it is dead.

  7. HELP!! My Screen Zoom is set on large, it does not allow me to adjust.
    The writing and icons on my home pages/screens is enlarged. How do I resolve this issue.

    Thanks.

  8. My note 5 has problem that my finger censor is active but if I swipe screen it opens without asking for code or censor.

  9. Voicemail isnt working tells me mailbix is full . I deleted all voicemails so its not full. People cant leave me messages.

  10. When texting my auto cap first word in sentence does not work and neither does word suggestions. Does not have memory of repeat words. Please help. will not cap the word i.

  11. My husband upgraded his phone and gave me his galaxy note 5 but we cant get past the set up for email.He does not remember his google credentials. Waiting 72 hours fixed nothing it still comes up. We went to tmobile and they had no resolution. What else can we try?

  12. Hello,
    I bought my note 5 on 23/01/2016. On 26/07/2017 I forgot to put my phone on charging at night, in morning as expected I found it fully discharged. I connected it to the fast charger, it charged for a while but then went off again. I put it on my samsung battery pack, it charged for a while but on switching it on it went dead again permanently not showing any sign of charging thereafter. I took the phone to samsung authorised service center on 29th July who said that the phone motherboard is dead and replacement is required. I asked them for data recovery for which they refused saying that the same is not possible. I took my phone back from them. I need your support in recovery of data. The data include pictures of my 2 year old daughter since her birth.

  13. My phone keeps shutting down when I try to screen mirroring on my LG TV. It previously worked fine while doing this.

  14. Hello sir Im niaz I have samsung galaxy note 5
    SM-N9208
    Phone problem is while playing video or youtube suddenly its mute no voice and not able to play videos
    Then I suppose to restart my phone
    I have tired all the methods like clear all catch files and factory reset but not solve need your help thank you

  15. Help! My Note 5 audio for all apps just stops. I turn the phone off and on and all the audio works fine for awhile. Then it just stops working. It’s driving me crazy. After the phone is on for awhile, the phone doesn’t ring and the alarm clock doesn’t work consistently. It vibrates, but no sound. Help?

    It started several weeks ago. I have uninstalled and reinstalled almost everything. I can’t think what makes it do this!

  16. After doing a reset my note 5 takes me through the start up menu and trying to get me to sign into my google account, it is saying that I need to use a account that was previously linked to that phone, which I am its just not letting me go any further on the screen making my phone useless to use

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