Samsung Galaxy Note 5 Screen Is Black After Drop Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note5 fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy Note 5 screen is black after drop issue & other related problems. This model might have a Corning Gorilla Glass 4 protection screen but sometimes this is not enough to protect the phone once it gets dropped from a certain height. We will take a look at what can be done when the display turns black after the phone dropped. We will also address the other issues about this particular model that our readers have sent us.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

Note 5 Screen Is Black After Drop

Problem: Okay, so I did drop my phone, which had two previous cracks in the screen, but they weren’t bad. Never had a problem with them. Well, I dropped it yesterday as I was sitting down, the phone didn’t fall far at all, but the crack spread mostly to the top right corner. Now, my screen is black, but I can still charge it, get messages, phone calls, and I can hear it when I open the lock screen. A friend said it may be my LED screen, but I’m hoping there’s a reset or something that can be done first. I tried the advice already on the website concerning black screens with the Samsung Galaxy s5, but so far no luck. I also selected the Note 5 in the device slot, simply because I didn’t see the s5, just to avoid confusion.


Related Problem: I dropped my phone this evening and I caught it with my foot, which it’s been dropped before and been fine but this time, I can’t get the screen to come on, except a flicker of white on the left side of the screen. Am I screwed or can I save it? I am probably going to have to go by Verizon and see if they can help. Pretty side I am so dependant on my phone. Any help you can give would be appreciated

Solution: While it is very likely that the display has been damaged by the drop there is still one troubleshooting step that you should consider performing which allows you to check if the problem is caused by a software glitch. You will need to start the phone in recovery mode. If the screen works in this mode then you should perform a factory reset. Take note that the reset will erase your phone data. In case the screen does not work even in recovery mode then you will need to bring the phone to a service center and have it checked. It’s very likely that the whole display assembly will have to be replaced to fix this problem.

Note 5 Not Getting Software Update

Problem: I was given a note 5 by a friend. The current android version is 6.0.1 Whenever I try to check for updates it says this version has been downloaded online please try updating using pc or visit a Samsung store. I don’t know what to do. please help

Solution: The latest software version of this phone is Android Nougat. If your phone is not running on Nougat then there might be some reason why it is not getting the update. These reasons include the following.

  • The phone has been rooted.
  • The phone is running on a custom software.
  • If the phone has been unlocked then it should be running on its original network in order for it to access the update servers.

In case your phone is clear of the above issues then what you should do right now is to backup your phone data then do a factory reset. Once the reset is complete try updating your phone using Smart Switch.

One other way to update your phone is to manually flash the updated firmware file. You can download this file from the Sammobile website which is also where you can get the instructions on how to flash your phone.

Note 5 Not Installing Apps From Third Party Sources

Problem: Since the update have not been able to install apps from off the net. If I try to install it’s just not clicking if I press cancel it’s canceling but not installing. apps like mobdro TubeMate swift downloader please help

Solution: It is important to get apps only from the Google Play Store to minimize the incidence of malware infecting your phone. However, if you would like to install apps from other sources then you will need to make the necessary setting changes in your phone.

  • From the Home screen tap on Apps
  • Tap on Settings
  • Tap lock screen and security
  • Enable the unknown sources option

Note 5 Battery Discharges Quickly

Problem: For the past few days my phone’s battery has been acting up and charging slowly. I bought a brand new charger and it still loses its charge instead of charging. The only way it charges is when it’s powered off, and even then it loses its charge quickly

Solution: This problem might already be caused by a faulty battery. What you will want to do right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then you will have to bring the phone to a service center and have the battery replaced.

Note 5 Stuck In Samsung Logo

Problem: Hi, My note 5(n920C dual sim) is stuck on samsung logo page after I have tried to reinstall to stock firmware but I have mistakenly ticked the box on nand erase all when I perform that flash. Now it’s stuck and even if I tried to reinstall firmware, it’s still stuck at the logo screen no matter what. Your help is greatly appreciated!!

Solution: Try flashing your phone again with its stock firmware file. This time though before flashing the phone make sure to perform the additional steps listed below.

  • Wipe the cache partition of the phone from the recovery mode.
  • Perform a factory reset.

Note 5 Battery Only Charges To 77%

Problem: Galaxy Note 5 Battery health only gets up to 77%. Installed a new battery and same problem. Software up to date as of today.

Solution: What you should do in this case is to backup your phone data then do a factory reset. Once the reset is complete try to check if the issue still occurs. If it does then the problem might be caused by a faulty power IC. The best thing to do in this case is to bring the phone to a service center and have it checked.