How to fix Samsung Galaxy Note 5 “Unfortunately, S Note has stopped” error after Marshmallow

  • Learn how to troubleshoot the error message “Unfortunately, S Note has stopped” with the Samsung Galaxy Note 5 that occurs shortly after the Marshmallow update.
  • What to do if the app S Note crashes and force closes immediately after the user launches it..
  • Lastly, learn how to troubleshoot your Galaxy Note 5 that freezes and lags when S Note is opened or used.


This post goes to all Samsung Galaxy Note 5 owners who just received the most anticipated Android 6.0 Marshmallow update for their devices but got greeted with an error message “Unfortunately, S Note has stopped” shortly after the installation. If you’re one of them, then you can find more information about the error message in the first problem.

The second issue is just related to the first but instead of popping up the infamous “Unfortunately…has stopped” error, the S Note just force close immediately after the owner launches it. It still called a system crash but at times, it seems a little complicated to troubleshoot but continue reading to learn more.

Lastly and the more complicated issue is when the phone itself freezes, lags or even crashes when the S Note app is used. Considering it’s pre-installed, owners can’t simply uninstall it to get rid of it as well as the problem it causes. Read on to know what to do if this problem occurs to you.

Before going any further though, if you have other issues with your phone, feel free to  browse our Note 5 troubleshooting page. We already addressed hundreds of the problems owners reported so we may have already answered your problems. Just try to find ones that are similar to yours and use the solutions we recommended if applicable. And for those who need further assistance, we’re always open to your messages. Just fill up our Android problems questionnaire and hit submit.

Fix “Unfortunately, S Note has stopped” error after Marshmallow update

Some reported that this error message comes up only when the app is opened while others said it occurs without warning among other errors. If you’re experiencing the former, then it’s probably just a problem with the app itself and to be more specific, I think it’s its caches that got corrupted and when it’s called upon by the system during launch and use its cache, the app crashes and shows the error message.

Usually, clearing the cache and data may fix app crashes that started out of the blue but since you may already have a lot of notes and haven’t back them up yet, I suggest you try wiping the cache partition first by booting the device into recovery mode:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Fix S Note that force closes during launch after a firmware update

This is, basically, the same as the first issue only that there’s no error message showing. However, when an app crashes and force closes immediately after launch, it’s more often just an app issue. So, if you’re having this kind of problem with your Note 5, clearing the cache and the data of the S Note app should be the first thing you should do. However, you may lose all your notes and data if you haven’t backed them up or synced the app to the cloud.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap S Note.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

If this procedure failed to fix the problem, then try wiping the cache partition as instructed in the first issue.

Fix Galaxy Note 5 that freezes and/or lags when S Note is opened

Now, this issue is a bit more complicated as it’s not just the app that’s acting but also the firmware. It’s difficult to determine what the culprit is, however, it’s always safe to assume first that it’s an app problem and then try to rule out other possibilities if the problem persists. That said, the first thing you should is clear the cache and the data of the S Note app since the phone freezes or lags when the app is in use, then try wiping the cache partition. If all else fails, do the master reset but backup all your data first as they’ll all be deleted:

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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