Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note5 fix the issues that they are experiencing with the phone. We all know that this is a rather old model first released in 2015 but it is still quite popular among consumers looking for a good performing phone at a discounted price. Today we will tackle the Galaxy Note 5 loses cellular signal issue and other related problems.
If you own a Samsung Galaxy Note 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 5 Loses Cellular Signal
Problem: Hello, I bought this refurbished Samsung Galaxy Note 5 off ebay. It is an AT&T but it was unlocked. I paid extra to get the LIKE NEW with no scratches one. I used it with MetroPCS for quite a while and it after overcoming some initial problems that it had when I first got it, it was fine (I think software updates was the issue) Anyway I think before I discontinued using it, I may have been having some issues connecting, particularly in Denver. (Truck Driver) Anyway when I stopped driving truck I didn’t require 2 phone lines on 2 networks and I discontinued using this phone. My other phone is a ZTE Grand Max + and I have not really had any problems with it except it has run out of memory. I thought that I may as well swap out the SIM card and use the NOTE 5. It was a nightmare. It was forever losing signal as far as internet, GPS, and even calling. I don’t remember if I dropped it or anything. Looks fine but it’s like it doesn’t have an antenna. I mean seriously. Places where I should have 5 bars it has no signal and then gets it again a little distance away. I resorted to swapping the SIM card back and using my ZTE. No issues with connectivity whatsoever. I was driving for Amazon Flex, Uber, and Lyft. If it did have GPS it would lag terribly or lose signal entirely. It’s very annoying. I called a local repair place that is kind of inconvenient to get to. They said it could be that the Antenna has come unplugged. They will run free diagnostic but will charge me $40 to reconnect the antenna if that is indeed the problem. Is checking the Antenna something I could just do myself. I think I have a small enough screwdriver to open it up but I don’t want to take everything off looking for an antenna. Any thoughts or advice would be helpful. Not sure if it’s worth paying $40 though this is a pretty nice phone and has a way better camera than the ZTE. Thank you for time.
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Solution: It’s possible that the problem could be caused by a faulty antenna however you won’t be able to open the phone yourself unless you have the correct tools. You also need some special tools to check if the antenna is working properly. The best thing to do right now is to have the phone repaired at a service center. Before bringing your phone for repair you should first check if the problem is caused by a software glitch by doing a factory reset. Make sure to backup your phone data before doing the reset.Once the reset is complete immediately check if the problem still occurs.
Note 5 SIM Card Error
Problem: good morning , I have tried all of the above and i still get insert sim card error. this has been going on since Nov 4, 2017. When it first started I called Sprint and they told me it was something going on in the area, and it should resolve itself. Well it has not. It happened alot in Nov and December, but not at all in Jan, alot in Feb. It is happening in March, but now when I turn my phone back on I am no longer getting the message which states: Messenger’s enhanced features have been enabled (Confirmation ID: 313226), there is a different ID number every time so it is not always the same ID number. I also went to Sprint and that is when I learned about turning on the airplane mode solution #3. It is very frustrating and at this point I’m going to take it to Sprint again and request a new phone.
Related Problem: Certainly i got a problem saying “No sim card” . I even noticed that there is missing of ” Mobile Network” and Sim card manager” in my phone Samsung Galaxy Note 5 . I have tried other sim card but it is not functioning but my sim card which was using in my phone is working in other cell phone. Therefore, i would thankful if Samsung team could kindly advise on this issues. Thank you in advance for solving my problems. With best regards.
Solution: The first thing that you should do in this particular case is to isolate the SIM card by inserting a different SIM card in your phone. If the problem does not occur then your current SIM card should be replaced with a new one as this is damaged. In case the issue still occurs then you should perform the troubleshooting steps listed below.
- Clean the SIM card slot using a can of compressed air.
- Backup your phone data then do a factory reset. This allows you to check if the problem is caused by a software glitch.
If the above steps fails to fix the problem then you will need to have the phone checked at a service center as this could already be caused by a faulty hardware component.
Note 5 Getting Pop Up Ads
Problem: After an software update I seem to get unwanted ads every time I try to log in. Takes forever to track down why I am getting them and how to stop them. In a few months I start getting them again. Now I am getting Google Assistant Installs requests (no opt outs), sales,ads, etc. WHY? Getting tired of this.
Solution: It’s very likely that you have installed an app in your phone that is serving ads on your device. The best thing to do right now is to backup your phone data then do a factory reset. This should fix the problem.