One of the often problematic system apps many Android users encounter is the keyboard app. In this post, we cover how to fix multiple issues shared by one of our readers. While we can’t give an explanation and solution to each and every issue, we’re hoping that factory reset will address them eventually.
Problem #1: Galaxy Note5 keyboard app disappears after restart, “Process system isn’t responding” bug keeps showing up
Hi. i encountered this issue since last week, and initially i thought its because i have not install the latest software update on Android, but the issue persist even after i updated today. Hopefully you can offer some insights.
1) Whenever i restart my phone/ or switch on in the morning after i off it the previous night, i cannot type in any of the app, the keyboard would not appear. i went into setting, the selected keyboard is Gboard. I went to my applications page and check, i dont have a Samsung keyboard app listed on it, but its available as an option to select under Keyboard.
2) On top of this, my time at the top right will freeze, it will not update even though i have selected auto update with carrier.
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3) Besides this, i keep having this pop up message-“Process system isn’t responding, close app or wait”. Selecting either options did not make a difference.
4)There wont be any notifications coming in even though my news app and whatsapp is having new messages. What is frustrating is the keyboard will only appear 30 minutes later few days ago. Today it took 3 hours to appear, after i give up troubleshooting on my phone and leave it one side. I only realised it recovered after a lot of notifications started coming in out of a sudden. Now i am having the latest Android software, and am waiting, hopefully that the system will suddenly correct itself like it did previously. — Dan
Solution: Hi Dan. There can be all sorts of problems if your device’s system cache is outdated or corrupted. To see if all these issues are caused by a bad system cache, try clearing the cache partition. This should be the first troubleshooting step for you. Here’s how to do it:
- Turn off your Samsung Galaxy Note 5 completely.
- Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
- Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
- Once the Android logo shows, release both the Volume Up and Home buttons.
- The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
- Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
- When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
- The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
Clear the data of your keyboard app
If clearing your Note5’s cache partition won’t work, you can then start addressing each of the issues you mention here. Let’s start with your keyboard issue.
While we can’t be sure if your keyboard issue is an isolated case, or if it’s part of a larger issue involving the operating system, it’s good if you can clear its data. Here’s how:
- Open Settings app.
- Tap Apps.
- Tap More settings at the upper right hand side (three-dot icon).
- Tap Show system apps.
- Find keyboard app you’re having a problem with and tap it.
- Tap Storage.
- Tap CLEAR DATA.
- Restart your Note5.
- Check if the keyboard issue remains.
How to fix “Process system isn’t responding” bug
If your Note5 keeps showing “Process system isn’t responding” bug all the time, that can be an issue with the operating system. To fix it, you must do broad solution options such as resetting app preferences, uninstalling apps (after checking if the issue is due to third party app), and doing a factory reset.
Reset app preferences. This solution option usually follows if clearing an app’s data (for app-specific issues) doesn’t work. Resetting app preferences does these things:
- re-enables previously disabled apps and services
- resets default apps for actions
- turns off background data restrictions for apps
- return app permissions to their defaults
- unblock app notifications
To reset app preferences:
- Open Settings app.
- Tap Apps.
- Tap More settings (three-dot) icon at the upper right.
- Tap Reset app preferences.
Restart to safe mode. Restarting your Note5 to safe mode is necessary troubleshooting step if you want to know if a third party app is behind the “Process system isn’t responding” bug, and the other issues. To restart your Note5 to safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
- Check for the problem. If all apps work and load properly, then you have yourself a third party app problem.
Remember, restarting your Note5 to safe mode won’t pinpoint the problematic app. If you think an app is causing the issue, you must do more to identify it. Basically, what you can do is to uninstall an app, restart the phone to normal mode, and check for the problem/s. If they continue, you should move on to the next app.
Factory reset. This solution option not only covers “Process system isn’t responding” bug but possibly the rest of your issues as well. We know for a fact that the symptoms you mention in your problem description above won’t occur with a factory state software so hopefully, factory reset will address all of them.
Before you perform this solution, be sure to back your personal data up to avoid losing irreplaceable files. After that, follow the steps below to factory reset your device.
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Cloud and accounts.
- Tap Backup and restore.
- If desired, tap Back up my data to move the slider to ON or OFF.
- If desired, tap Restore to move the slider to ON or OFF.
- Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
- Tap Reset device.
- If you have screen lock turned on, enter your credentials.
- Tap Continue.
- Tap Delete all.
Problem #2: Galaxy Note5 won’t stay on unless charger is plugged in
Hello. I have a Galaxy Note5. It was working fine until yesterday. it has been randomly shutting off and restarting by itself for the last 2 days. it never makes it to the home screen. all that pops up is the Samsung galaxy name and then it shuts off and within 2 seconds turns back on and does that over and over again. it has a full battery. and when I plug the charger in it starts up just fine and works. but then when I unplug it, it shuts off and does the restart shutdown thing all over again. It won’t stay on now unless its plugged into the charger. Im wondering if its the battery going bad? but then again you would think that it wouldn’t be holding a charge if that were the case…..so I’m really confused on whats wrong with it. its an older phone but its been working fine until yesterday. really bummed out about it. also tried to do a reboot in safe mode but when I try to select the reboot button on the menu with the power button it just goes back to turning on and shutting off…..can you please help me figure out whats wrong. if its any easy fix I’m willing to do that instead of getting a new cell. — Janae
Solution: Hi Janae. This problem is most likely caused by a worn out battery although at times, it can also be due to a miscalibrated Android and battery. So far, the only effective method to determine whether the battery needs replacement or not is by doing a factory reset. If nothing changes after a full reset, that means the issue is not software-related at all so you’ll have to go ahead and have the phone repaired (so the battery can be replaced). Before you do a factory reset though, we suggest that you try to recalibrate the operating system first so it detects the true battery levels. Sometimes, recalibration helps so it’s worth trying in this situation. Here’s how to do it:
- Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
- Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
- After the elapsed time, unplug your device.
- Restart your Note5.
- Use your phone until it completely runs out of power again.
- Repeat steps 1-5.
Should nothing change after recalibrating your Note5, be sure to factory reset your device to know if repair is necessary or not. Remember, factory reset will only be able to help if the cause of the problem is software in nature. If your Note5 continues to die on its own when it’s not plugged in, that’s an obvious sign of a hardware malfunction. Contact Samsung for assistance.