Samsung Galaxy Note 5 defaults to speakerphone in every call, call screen not showing up, other call related issues

If your Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) defaults to using the speakerphone in every call, then make sure that the “Auto Start Speakerphone” under the S Voice is not enabled and that’s what our reader did only to find out the feature was already disabled. This suggests that the #SVoice isn’t the only service capable of manipulating how the calls are handled. Read on to learn more how to tackle this problem.


There are also other call related problems I included in this post so try to see if your concern is among the ones I addressed here. If you are trying to find a solution to a different problem, head to our Note 5 troubleshooting page and find issues related to yours, use the suggested solutions and if they won’t work, then contact us by filling up this form.

Here are the problems I addressed here…


Call screen not showing up on Note 5

Problem: I can’t see and answer calls but I can hear it ringing. And when I make a call I cannot get the call screen to come up. It will show a call not sent message but make the call. Then I see the green bar at the top and and use the pull down screen to end the call, but the actual call screen will not come up. And I cannot answer any calls. Just started today- no updates done, device never damaged, what’s wrong with my note5?! Please help me!

Troubleshooting: Try to clear the cache and data of the phone app first to see if it makes a difference. Follow these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Dialer.
  6. Tap Clear cache.
  7. Tap Clear data, OK.

If the problem persists, then try wiping the cache partition. There’s a chance the problem is caused by some corrupt caches. Don’t worry, this procedure won’t delete any of your data.

Wipe Cache Partition on Note 5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If all else fails, then it’s time you made a backup of all your data and perform the master reset:

How to master reset Note 5

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Note 5 uses speakerphone in every call

Problem: All of a sudden, no matter what, every call begins on speakerphone, except for the very first call after restarting the phone. The auto speaker is turned off under S voice settings.

I followed every suggestion on the Android forum to no avail. It continuously goes to auto speaker which completely obliviates the point of headsets. Problem persists with or without Bluetooth on, with or without one hand operation on, with or without the auto speaker in S Voice checked, I will be forever grateful if you can find an answer that works, apparently many are having this issue.

Troubleshooting: I understand that you already checked S Voice’s settings and that the Auto Start Speakerphone option is disabled but I will ask you to disable S Voice to see if that makes a difference. If it does, clear its cache and data to reset it to default settings and maybe that will fix the problem.

However, if the issue still occurs even with S Voice already disabled, then boot your phone in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

In safe mode, try to call your phone to see if it still defaults to using the speakerphone, if it won’t, then there’s one third-party app that’s causing it. Find that app, and uninstall it or better yet, backup your data and perform master reset especially if you don’t have a clue what the culprit is. If the problem still persists after the reset, then it’s time you contacted your provider to have the phone checked by its technician.

Voicemail not downloaded on Galaxy Note 5

Problem: This is a new phone for me with a new carrier (Sprint).  I am consistently having trouble with voicemails not downloading after i receive calls.  I often will see i have missed calls but the voicemails that come from those calls often do not show up or down load to my phone for up to 24 hours.   This happens despite me turning my phone off and on and restarting it when i see i have a missed call and i am suspicious when i don’t see any associated voicemail.  Thus far Sprint has been very nice but not helpful.

Answer: Unfortunately, for us end-users, the best thing we can do about voicemails is to make sure the phone is properly setup and your account activated and all other things depend on your provider. That said, Sprint can help you better with this problem especially if it has something to do with the network, your account, etc. I understand you already tried calling tech support to no avail. But please, keep calling and talk with the higher ups to get this problem sorted out.

Hide caller ID on a Note 5 (Verizon)

Problem: I followed your instructions to make my caller ID hidden. I tapped phone icon, I went to settings, I scrolled down to more settings, the only options I get are  TTY mode and hearing aids. HELP!

Answer: To be able to hide your caller ID is a privilege that varies from carrier to carrier. If your provider doesn’t support it, then you will only have the TTY mode and other settings, otherwise, you will be able to choose between “Network default,” “Hide number,” and “Show number.” In your case, apparently, the feature isn’t supported by the network you’re under. But that doesn’t mean you can no longer enjoy such feature. Some providers offer it for a fee. So, if you badly need to hide your caller ID, then call your provider and inquire about it.

Note 5 shows “Unfortunately, Caller name ID has stopped” (AT&T)

Problem: When I click on the phone to make a call it says unfortunately caller name id has stopped and I will have to ok before I can proceed sometime it’s pops up several times. It’s even happened when I have ended a call… I have the contact stored both on my phone and SIM card. I have not even had my new phone a week so frustrating how would I stop.

Troubleshooting: If you tried to hide your caller ID before this problem started, then just revert it to its default setting: launch the Phone app > tap More settings > Settings > Call > More settings > touch Caller ID > choose Network default.

If the problem persists after that, then try to disable the Caller name ID service by following this procedure:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Caller Name ID.
  6. Tap Disable.

Direct dial widget not available on Note 5

Problem: I need direct dial widget which was available on Note 3 but no longer on Note 5. I can’t find a way to view my settings in multiple tabs.

Every time I select an application, say play a video or a browser, the screen warning me about default application and how to set it keeps coming up repeatedly. What’s wrong?  This is so annoying.

Troubleshooting: As you said, such widget is no longer available on the Note 5 so we can’t do a thing about it. Features that no longer exist in new devices have already been retired, although there might be alternative apps in the Play Store. If you badly need the feature, then contact Samsung about it.

About your other problem, try clear the defaults from apps that keep asking you to choose which app to use. Follow these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Applications under Device section.
  4. Tap Default applications.
  5. Tap Contacts.
  6. Now tap the ‘Clear’ button on the right.

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One Reply to “Samsung Galaxy Note 5 defaults to speakerphone in every call, call screen not showing up, other call related issues”

  1. Good News!! I fixed my speaker issue. It was an app. After putting my phone safe mode I discovered after making a call my speaker wasn’t turning on anymore. I have many many apps but I started with the most obvious app whichwas an app that record conversations. Now my speaker doesn’t turn on so Thanks!!!?

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