Samsung Galaxy J5 Troubleshooting

Hello guys! Welcome to our Samsung Galaxy J5 troubleshooting page. You can find in here everything that has something to do with the phone especially troubleshooting guides that will help our readers fix problems with their device. We do publish articles that answer questions sent by our readers and every week, we add the links to those articles here so that this will become the page that will contain solutions to every single problem owners may encounter.

Aside from troubleshooting guides and solutions, we also publish posts that contain tutorials, tips, tricks and other practical device management articles. So, we suggest you bookmark this page so that it would be easier for you to find in case you need help in the future. But if you’ve found this page while trying to find a solution to your problem, then continue browsing below. Find issues that are similar with yours and use the solutions we suggested.

This page is divided into sections and to make it easier for you to find what you’re looking for, we’ve listed down the sections below. So, just click on any of the links below to jump to a specific section and take time browsing its contents as we may already have published an article that may be helpful for you.

If none of our articles can fix your problem and you badly need our assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s a free service so you don’t have to worry about anything. However, we ask you to provide us with the information we need so that we know where to start or how to fix your problem.

Key Features

The following specs are for the Galaxy J5 2017 edition.

  • Android 6.0 Marsmallow
  • 5.2″ Super AMOLED Display
  • Qualcomm MSM8916 Snapdragon 410
  • Expandable Memory
  • 13MP Rear-Facing Camera
  • 5MP Front-Facing Camera
  • 3100 mAh battery
  • Samsung Smart Switch
  • Bluetooth 4.1




  • Super AMOLED capacitive touchscreen, 16M colors
  • 5.2 inches (~70.7% screen-to-body ratio)
  • 720 x 1280 pixels (~282 ppi pixel density)

Firmware and Processor 

  • Android OS, v6.0.1 (Marshmallow)
  • Qualcomm MSM8916 Snapdragon 410
  • Quad-core 1.2 GHz Cortex-A53
  • Adreno 306


  • 13 MP, f/1.9, 28mm, autofocus, LED flash
  • secondary camera 5 MP, f/1.9, LED flash

Battery Life

  • User-removable Li-Ion 3100 mAh battery
  • Up to 23 hours talk time (approx.)
  • Up to 11 hours web browsing (approx.)
  • Up to 6 hours video playback (approx.)


  • 2GB RAM
  • 16GB ROM
  • microSD, up to 256 GB (dedicated slot)


  • Wi-Fi 802.11 b/g/n, Wi-Fi Direct, hotspot
  • Bluetooth v4.1, A2DP
  • comes with with A-GPS, GLONASS/ BDS (market dependant)
  • microUSB v2.0, USB On-The-Go


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic


  • Dimensions: 145.8 x 72.3 x 8.1 mm (5.74 x 2.85 x 0.32 in)
  • Weight: 159 g (5.61 oz)


Problems / Solutions

 Power Issues

 Operating System Issues

 Apps Issues

 Internet Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues

Tutorials & How Tos


 Operating System









Tips & Tricks

Device Management