Galaxy J5 status bar disappears after installing Samsung Experience 9.5

Samsung’s TouchWiz replacement called Samsung Experience has largely been rated positive but some devices reported bugs. In this post, one Galaxy J5 user has noticed that the status bar is missing on the Home screen after Samsung Experience 9.5 was installed. If you have a similar problem, follow our suggestions below.

Problem: Galaxy J5 status bar disappears after installing Samsung Experience 9.5

Hello TDG! I just updated my Samsung J5 software to Samsung Experience 9.5 with Android Oreo, and now I don’t get the status bar (signal, battery percentage, time, etc..) on the home screen, I can only see it when I open an app or on the lock screen. How can I get it back? Should I reinstall the software? Thanks for the help!

Solution: We think it might be a bug on the system as the status bar shows up in our upgraded Galaxy J5. To see if this can be fixed on your end, try doing the troubleshooting steps below.

Solution 1: Clear the cache partition

This is one of the basic troubleshooting steps whenever a problem occurs after an update. Sometimes, the system cache, which is stored in cache partition, may get corrupted during or after an update. To ensure that the system cache is in good shape, you want to clear the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Solution 2: Reset all settings

Updates may sometimes upset some system settings, resulting to bugs or performance issues. If nothing changes after clearing the cache partition, make sure to reset all settings. This will return all software settings to their defaults. If the cause of the problem is due to a misconfiguration, this should fix it.

To reset all settings:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  4. If you have set up a PIN, enter it.
  6. The device will restart to perform the reset of settings.

Solution 3: Factory reset

Should the first two solutions fail to fix the bug, consider wiping the device with factory reset. Doing so will return all system settings to their factory state, remove downloaded apps, as well as delete all user data. Be sure to back your data up before doing it.

To factory reset your Galaxy J5:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

Solution 4: Contact Samsung

If the bug returns after a factory reset, there are two things that you can do: either you wait for an update to fix it, or contact Samsung support directly to get firsthand information about it. The latter will most likely not get you any further because Samsung needs other users to report the same problem to act on it. At this time, we know for a fact that there are no similar or same issue being reported. We suggest that you wait for the next update and see if that will fix it.

We’ll update the solutions once we receive any more issues of the same nature, or if Samsung has official word about it.


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