The #Samsung #Galaxy #J5 is one of the midrange smartphone models available in the market that offers the best value for your money. The latest iteration of this model sports a 5.2 inch Super AMOLED display that has a resolution of 720p. It also has a decent processor that doesn’t lag when you use the phone. Although this is a solid phone there are still instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J5 touchscreen does not work issue & other related problems.
If you own a Samsung Galaxy J5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J5 Touchscreen Does Not Work
Problem: Hi, I cannot use my phone at all at the moment. It is able to turn on so I can use the power button but I cannot use the home button or the touch screen so therefore I cannot use my phone at all. The touch screen does not work at all. I think this could be due to 1 of 2 things maybe. I have been in a very humid area and when I opened my phone there was moisture inside, however, my phone memory has also been used up completely and it was very slow at times so perhaps it’s due to that?. I have tried putting my phone in rice for a whole day but it has not worked. I then read that I could clear the cache in recovery mode so I tried and got through the whole process but that didn’t help. I have also tried taking my sim card out for a few minutes but that did not work. I want to avoid doing a complete reset of my phone if possible because not everything is backed up. The phone itself seems to be working because I can see I have new whatsapp messages etc. Please if you are able to help at all I would be so happy! I am in a foreign country so far away from home so I really need it to work. You asked me to select what version my phone is but I only know that it is a Samsung galaxy J5 Thank you
Solution: The best thing to do right now is to perform a factory reset from the recovery mode to check if the problem is caused by a software glitch. As for your phone data, this will be deleted in the process. You can however check if you are able to backup your phone data by connecting the phone to a computer with Smart Switch running. You can use this software to backup your phone data.
In case the issue still occurs even after you have done a reset then it’s possible that this is caused by a faulty display or other internal hardware component that is failing to work. You will then need to bring your phone to a service center and have it checked.
J5 Not Charging Not Turning On
Problem: Samsung galaxy j5 2016 turn off and it is not charging. last night a notification came up software update but i did not had enough storage and i didn’t update it but when today morning i woke up and saw the phone was switched off. i tried turn it on and also tried to charge it but it didn’t turn on or charge. when i put it on charger the light doesnt come on. can somebody help me please…Thank you.
Solution: The first thing that you will need to do in this particular case is to make sure that the battery has sufficient charge to turn on the phone by following the steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port gets removed.
- If you have the model with a removable battery then remove this from the phone then press and hold the power button for at least a minute. Reinsert the battery after this. If you have the model with the non-removable battery then just press and hold the power button and volume down buttons for at least 10 seconds.
- Charge your phone for at least 20 minutes. Try using a different charging cord and wall charger if the phone does not charge. You should also check if the phone can charge from a computer USB port.
- Turn on the phone.
- If you have the model with a removable battery then try using a new battery.
In case the above steps fails to fix the problem then this might already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.
J5 Camera Failed Error After Charging Port Replacement
Problem: Had the charge port replaced on my Samsung J5 a few days ago, now I’m getting a camera failed error. I took it back to him and he said there is no way that is related to the changing out of the charge port…told me to do a factory reset but that did not work, could it have been due to him having to take the screen off during that process that could have affected my camera to not work?
Solution: If a factory reset does not fix the problem then it’s possible that the camera module might have been affected during the charging port replacement. The best thing that you can do right now is to bring the phone to a service center and have it checked.
J5 Not Connecting To Mobile Data Network After Software Update
Problem: Hello. After updating my phone I cannot connect to any data network. I can connect to Wi-Fi. But when not in Wi-Fi area, I see the network symbol cycle through ‘3G’, then h+ or e+, and then drops.
Solution: You should check the APN settings of your phone first as this might have changed during the software update. Compare the settings in your phone to the one being used by your carrier. Make the necessary changes in your phone if needed.
In case your phone is using the correct APN settings and you are still unable to connect to the data network even if you have an active mobile data subscription then the best thing to do right now is to backup your phone data then do a factory reset.
J5 Is Overheating
Problem: my samsung j5 is overheating even if i removed the battery and reinstall the battery its still overheating its start when i use a high voltage charger.
Solution: There’s a possibility that using a high voltage charger can damage the battery. What you will want to do in this case is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then you should get a new battery as the one that you have in your phone right now could already be faulty.
J5 Flickering Screen
Problem: Hi, I have just encountered flickering problem on my J5. I tried soft battery reset and waited 10 minutes before putting the battery back to the phone and trying to start it. The flickering screen comes up immediately and there is no Samsung logo or anything before it happens. Is there anything I can do? Thank you in advance,
Solution: The best thing that you can do right now is to backup your phone data then do a factory reset. Once the reset is complete immediately check if the screen still flickers. If it does then this could already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.
J5 Stuck In Boot Logo
Problem: I have a galaxy J5 and it is trying to do an update. The phone restated, the AT&T logo came up and it froze like that. I have tried pulling the battery but when it comes back on, it gets to the AT&T logo and locks up again.
Related Problem: Hi my samsung Galaxy J5 phone will not fully come on when i turn it on it just stays in the start up and will not come on completely I took out the battery to restart it or shut it off it will not light up it acts as if it not responding completely what else could be the problem with the phone
Solution: Listed below are the recommended troubleshooting steps for this particular problem.
- Remove the microSD card of the phone is you have one installed.
- Remove the battery then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert the battery then turn on the phone.
- Try turning on the phone in recovery mode then wipe the cache partition of the device.
- Turn on the phone in recovery mode then do a factory reset. Take note that the reset will erase your phone data.
In case the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.