How to fix Facebook app errors and problems on Samsung Galaxy J5 (easy steps)

Is your Facebook app crashing or showing some errors? Find out why and how to fix the problem with this comprehensive troubleshooting guide. Keep reading to learn more.

One of the widely used apps among smartphone users is Facebook. Most people have this app (and likely couldn’t afford to lose it) installed on their respective devices, either on iOS or Android platform. Nonetheless, Facebook is just among other apps that can go rogue at times especially when triggered by some factors. That said, it’s normal for Facebook to experience downtimes and errors at some point in time.

Here in this post, we’ll try to address a common issue with the Samsung Galaxy J5 2017 Facebook app. If you happened to land into this page while searching for some aid in fixing your Facebook app that is not working properly on the same device, then you’re saved. Read on to find out what triggers Facebook to misbehave on your device and try to fix the problem with some helpful workarounds and standard procedures including the ones highlighted below.

Before anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

What could trigger Facebook to become erratic or not work as intended on your device?

Many people would experience some problems with Facebook after installing an update. Just like what happened when the September update to Facebook was rolled out. Back then, a lot of people were complaining about many different problems with the app from slow and unstable performance along with some error codes and prompts. This however was promptly addressed by Facebook devs rolling out a follow-up update that contains the required fix patch. But that did not conclude the Facebook dilemma as many people are still experiencing troubles with the app on their Android devices. This happens because of some other factors that can cause conflict with the Facebook app including other bad apps, network problems, and software bugs. Luckily, all these culprits are related to the software which denotes they are likely to be resolved by end-users without having to pay extra for service charges.

Potential solutions to Facebook problems on your Galaxy J5

To help you further, I have compiled some helpful solutions and applicable workarounds to deal with different types of Facebook problems on your phone. You may refer to these subsequent walkthroughs should you wish to troubleshoot the problem right now. So here are your options.

Forced close Facebook app

Facebook can crash or become unresponsive at any time especially when bugged. Should this be the case, the best possible solution is by forcing the app to close and then restart.

To do so, head over to Settings-> Apps menu. Then select the Running tab to view active or running apps. Tap to select Facebook from the list then tap the option to Stop or Force Stop button.

After stopping the app, restart your phone then try to open Facebook app again to see if it works.

Restart your phone (soft reset)

You might have done it already but just give it another try and see what happens how. A soft reset effectively resolves minor glitches without affecting any of your data, so it’s definitely safe.

Alternatively, you can do a forced restart on your Galaxy J5 if Facebook makes it unresponsive too. Just make sure your phone is charged to a minimum of 5 percent to ensure that it powers up after the reboot.

To force restart, press and hold the Volume Down and Power buttons simultaneously for about 10 to 20 seconds. Doing so performs a simulated battery disconnect. Release both buttons when you see the Samsung logo.

Again, a forced restart doesn’t affect any of your phone data like a soft reset does.

Clear Facebook app cache and data

Temporary data and cache files stored in your Facebook app can become corrupted at any time. When this happens, there is a tendency for the app to crash, become sluggish or unstable. To fix this problem, clearing cache and data on Facebook app can help. Here’s an easy way how to clear the cache and data of the Facebook app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, then Delete to confirm.

Please note though that clearing data will delete all your Facebook data like logins and account credentials. That said, take note of this information before hitting the Clear Data button.

Manage your network settings

There are times when Facebook errors are associated with network issues like unstable Internet connection on your phone. In this case, you can try to fix the problem by troubleshooting the network first. Here’s what you can do:

  • Restart your Wi-Fi Internet or toggle the Wi-Fi switch off for a few seconds and then turn on again. Doing so can help refresh your Wi-Fi internet connection on your device. To do so, head over to Apps-> Settings-> Wi-Fi-> then tap the switch to turn off Wi-Fi. After about 30 seconds, tap the Wi-Fi switch to enable Wi-Fi again.
  • Reset network settings. Should the problem be triggered by network errors, performing a network settings reset can likely fix it. To do so, navigate to Apps-> Settings-> Backup and reset-> Reset network settings, then tap Reset Settings twice to confirm reset. Your phone will restart once the network settings reset is complete. By then, reconnect to your Wi-Fi network then try to open and use Facebook to see if the problem is gone already.

Uninstall then reinstall Facebook app your Galaxy J5

Uninstalling and reinstalling Facebook is one way to give the app a clean fresh start. Doing so will likewise fix the problem if it’s with app that’s crashing. Here’s how it’s done:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Touch the Uninstall button.

If prompted, tap the option to confirm action. Restart your phone after you successfully uninstalled Facebook. Then go to the Play Store to download and install the latest Android Facebook version for your phone.

Master reset/factory reset

A factory reset should only be considered as the last resort if all prior methods have failed to fix your Facebook app. Of course, you always have the option to other social media apps but if you’re among those people who couldn’t afford to lose Facebook on their phone, then you might as well consider doing so. Just be sure to backup your data before you begin with these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

If you cannot do a factory reset through the Settings menu like when your phone gets unresponsive due to the Facebook app that keeps crashing, then you can do a master reset using the hardware keys instead.

  1. Power off your phone.
  2. Press and hold down the Volume Up, Home, and Power buttons until the Samsung logo appears.
  3. Press the Volume down key to highlight or select Wipe data/factory reset option from the recovery mode menu.
  4. Then press the Power button to confirm selection.
  5. Press the Volume button to highlight Yes — delete all user data option then press the Power button to confirm.
  6. When the reset is complete, the Reboot system now option is highlighted.
  7. Press the Power button to restart your device.

After the reset, proceed with the initial setup. Download and install Facebook app on your Galaxy J5 then see if it’s now working fine from the full system reset.

After the reset, proceed with the initial setup. Download and install Facebook app on your Galaxy J5 then see if it’s now working fine from the full system reset.

What to do if Facebook remains problematic or not working on your Galaxy J5  2017 after trying all prior methods?

Try to reach Facebook Support or visit Facebook help center to seek further assistance in troubleshooting in-app issues with Facebook Android app. If the problem started after installing a new update to Android, then you may contact your carrier or Samsung Support to escalate the problem so that they can properly assess and possibly address it through another firmware update with a fix patch.

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