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How to fix Galaxy J5 sound issue: music pauses when headphone jack is moved or touched

Hello and welcome to the newest troubleshooting article of the day! This post will answer some common issues regarding the #GalaxyJ5. As always, only cases that were sent via our questionnaire form are posted here so if you can’t answers for your own problem at all, contact us directly.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy J5 sound issue: music pauses when headphone jack is moved or touched

Hi there.  I have a Samsung Galaxy J5 phone and it is driving me crazy.  If anything barely touches off the headphones at the headphone jack, it pauses the podcast/music and I have to press play again and higher up the volume. I have already done a factory reset it and it didn’t fix it.  The phone is still under warranty so I sent it to be repaired but when I got it back, it still had the same problem. I have tried various headphones and it still continues to pause whatever is playing. It is driving me crazy, can you suggest anything to help me with this issue?

Solution: Having an overly sensitive headphone jack is normally a sign of a hardware problem so software solutions like factory reset won’t help. A Samsung headphone jack is integrated into your device’s software so any movement on the cable or the plug itself probably triggers a wrong signal that pauses any music app you’re using. We suggest that you work with Samsung to get the phone replaced. Make sure to tell them that the device has already been repaired and that the problem was never fixed in the first place. This should prompt them to opt for a replacement instead of having it repaired again.

Problem #2: How to fix a Galaxy J5 that overheats and shut down on its own

I’m having a lot of issues with my phone lately so I will try to list them as best I can.


  • Phone and charger both get hot quickly and lately, the phone has shut down due to overheating. It doesn’t hold a charge very long–not like it used to.
  • I have an internal battery, so I can’t change it out with a new one
  • I never got a booklet included with my phone, so most things I had to figure out on my own
  • I don’t know how to take photos off my phone. I tried transferring them to my laptop and then burning them onto disc, but this is a time consuming process, and discs are pretty much outmoded and my laptop is at least 8 years old, and has an outdated OS (vista). I’m an artist, so I literally have thousands of pictures of my art on my phone, and I don’t want to lose them or damage my phone from overloading.
  • My phone has slowed down quite a bit and I get blank screens, things won’t load quickly–or sometimes not at all.
  • I tried to look online to see if there was a way I could upgrade or if there is a recall on my phone or it’s battery or charging system, but after hours of trying, I gave up because I (ironically) was overheating my phone and laptop and had to recharge or shut down for a bit to cool down.
  • I don’t have a way to print out photos other than to email them to my laptop, then printing them out from there, but ever since I last changed my password on my laptop, I have been unable to sync my email with my phone and cannot get any new emails, or send any with my phone.


I like the phone otherwise, but with the growing number of issues, it would be nice if I could find some solutions and/or upgrade to a newer model that already has these issues worked out. I would still need to transfer my photos off my phone no matter what, though. Please help?

Solution: Let’s address your concerns point-by-point.

  1. Samsung phones are designed to turn themselves off if internal temperatures reach a certain level. This is to prevent damage to the system. Overheating itself is not an issue but most probably just a sign of something deeper. There could be a software or hardware issue that manifests in overheating. Sometimes, bad battery can lead to overheating too. And speaking of batteries, the Lithium-ion battery in your device will degrade over time. The rate of degradation depends on how you use your device. If it doesn’t hold as much charge as it used to, that’s a clear sign that battery may be the cause of all these issues.
  2. The Galaxy J5 has a non-removable Li-Ion 3000 mAh battery so any problem arising from this component will result to repair. Battery replacement should be part of the general troubleshooting for your device and since it’s borderline impossible for an average user like you to replace it, you must let a professional do it for you.
  3. Brand new devices should come with documentation and manual. These things should be part and parcel of what you get out of the box. If you’ve misplaced them before, try to get creative by using online resources. For instance, you can always use Google to search for your device’s manual.
  4. There are other means of moving files from your phone aside from using a USB cable connected to a PC. You can try to insert an SD card of up to 256 GB and use it to store your photos. You can also upload files to a cloud service. This can be limited to a few GBs but you can always use multiple services if you want. Your Google account, for example, can give 15GBs of free online storage. Other Google rivals like Dropbox, Microsoft, Facebook, Samsung can also give you more GBs. Again, be creative and don’t stick to traditional means when it comes to storing your files.
  5. Hardware troubles can manifest in a lot of situations. Slow performance or random shut downs are some of the common ones. Unless you address the root cause, which is probably a bad battery, you can expect your device to give you headache all the time. Doing software solutions won’t fix hardware issues at all there’s no point doing any software tweaks in this situation.
  6. There’s no known recall for the Galaxy J5. The only time Samsung did a recall was for the Galaxy Note7 due to safety issues for its battery.
  7. Changing your email password in one device does not mean other devices will also receive the change. You have to also change the password of your email in your Galaxy J5 email app so it works.

Now that we’ve already answered your points, what you need to do now is to bring the device to your local Samsung Service Center so it can be fixed. Before you do so, be sure to back your photos up. Samsung will delete your phone during repair so creating copies of your data is necessary.

Problem #3: Galaxy J5 overheats when charging, won’t turn on

Hello, I am Jimmy. Two days ago, I left my phone to charge for about an hour. After an hour, I came back to check my Samsung Galaxy J5. I grabbed my phone, but I noticed it overheated so much that it almost burnt me. I was scared if it was the battery problem so I immediately put it in a freezer for about 5 minutes. Then, it became really cold, and after I warmed it back up, the phone won’t turn on. It’s completely dead, the power button doesn’t work, even pressing with the volume down and up volume keys. So I tried charging my phone again, then it overheats over and over again. It’s not the battery that overheats up first. It seems to be the top right from the back of the phone, right up from the camera. Do I need to repair this? Are there any ways where I can fix? Is it my OS problem, which is Android Oreo (8.0).

Solution: For a situation like this, the common reasons include possible defective charging port, malfunctioning battery, defective charging cable or adapter, or unknown hardware issue. Try charging your J5 using another charging cable or adapter and see what happens. If the phone continues to refuse to charge or overheats when charging, yes, you should consider having the device checked by a professional.

Problem #4: Galaxy J5 won’t charge or turn on, screen stays black

Hey, last night my Galaxy J5 wouldn’t turn on anymore. However, when I pressed the power button the light in the top left corner did light up. I put my phone in the charger and the light in the top left corner lit up orange, showing that the phone was charging. I figured I would wait until the next day when my phone was fully charged.  The next day the light was green showing that the phone was fully charged. I tried to turn my phone on but that did not work, the light did turn blue like always when you turn it on after it was fully turned off. However, the screen did not turn on. After charging it and trying to turn the phone on unsuccessfully a couple times I tried to do a reset. I pushed the volume down button, the home button and the power button at the same time and felt a vibration after a second, I held the buttons down for some time after that but nothing happened anymore. Now the light in the top left won’t light up anymore. My laptop does recognise my phone when I connect it.  I tried other button combinations to restart my phone but nothing seems to work. Now I don’t know what to do anymore, can my phone still be repaired?

Solution: The problem may lie on the screen only. If the phone was physically damaged or exposed to water or temperature extremes before this episode, stop looking for software solutions. Nothing will fix a broken screen except repair.

If your phone was perfectly working before you charged it and before this problem occurred, there’s a chance a bug in the operating system is to blame. This is where cache partition wipe or master reset is useful. To try any of them, you must first boot the device to Recovery Mode. However, you won’t be able to do so unless you manage to turn the phone OFF. Here’s how to boot to Recovery Mode:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays (that’s a good sign), release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If the screen works only in Recovery Mode, that means that there’s a problem with the software. Try wiping the cache partition first and see what happens. If nothing will change after a cache partition wipe, wipe the phone (factory reset).

Should the screen remain black after turning the device off, or if the device won’t load Recovery Mode at all, you’re out of luck. The problem is most likely hardware-related so you repair is your only course of action.


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