Samsung Galaxy A5 Troubleshooting

The Samsung Galaxy A5 is one of the mid-range devices the company released a few years ago and since then, new edition comes out every year just to keep the A series in the market. It’s actually one of Samsung’s mid-range phones that got very positive reviews from its owners due to simple yet elegant design that comes with very impressive specs for its category.

However, no matter how good a phone is, there would always come a time when owners encounter issues. While Samsung has it’s own technical support and carriers also offer theirs, owners often don’t get immediate response and that’s where we enter.

This page serves as the container of links that point to every post we publish about the Galaxy A5 most especially troubleshooting guides that you may find helpful if you have a problem or two. We will be posting problems and their solutions, troubleshooting methods, tutorials, tips and tricks for this device. Now to you found this page, we suggest you bookmark it so that if you need help in the future, it would be easier for you to find it.

Try to browse through sections below and find issues that are similar with yours. Feel free to use the troubleshooting procedures we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us. We will do our best to help you with your problems for free. Just give us the information we need so that we can help you better.

Key Features

  • Android 6.0 Marshmallow
  • Exynos 7880 Octa
  • Octa-core 1.9 GHz Cortex-A53
  • Expandable Memory
  • 16MP Rear-Facing Camera
  • 16MP Front-Facing Camera
  • Water & Dust Resistance (IP68)
  • Fingerprint Scanner (front-mounted)
  • Bluetooth 4.2
  • 3000 mAh battery


Specifications (2017 Edition)


  • Super AMOLED capacitive touchscreen, 16M colors
  • 5.2 inches
  • 1080 x 1920 pixels (~424 ppi pixel density)
  • Corning Gorilla Glass 4 protection

Firmware and Processor 

  • Android 6.0.1 Marshmallow
  • Exynos 7880 Octa chipset
  • Octa-core 1.9 GHz Cortex-A53
  • Mali-T830MP3


  • 16MP Rear-Facing Camera
  • Geo-tagging, touch focus, face detection, panorama, HDR
  • 16MP Front-Facing Camera
  • [email protected] video

Battery Life

  • Non-removable Li-Ion 3000 mAh battery
  • Up to 16 hours talk time (approx.)
  • Up to 53 hours music play (approx.)


  • 3GB RAM
  • 32GB ROM
  • microSD, up to 256 GB (dedicated slot)


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v4.2, A2DP, LE
  • comes with A-GPS, GLONASS, BDS
  • USB v2.0, Type-C 1.0 reversible connector


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic


  • Dimensions: 146.1 x 71.4 x 7.9 mm (5.75 x 2.81 x 0.31 in)
  • Weight: 157 g (5.54 oz)
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes


Basic Troubleshooting

It is important that you take time troubleshooting your phone if you encounter problems with it. It’s because not all problems are serious. There are those that can easily be fixed by basic troubleshooting procedures and doing so may save your from a trip to the tech.

When you have a problem with your phone, try to run it in Safe mode first to know if the problem still occurs while the device is in that environment. In safe mode, all third-party elements are temporarily disabled so if the problem doesn’t show up, then it means one or some of the apps you installed is causing the problem.

If the problem, however, started after update, there’s a possibility that some of the system files and caches got corrupted or are already obsolete. So, if the problem still shows up even in safe mode, then you should try wiping the cache partition to delete all system caches. If the problem still persists, you should try doing the master reset to bring the phone back to its factory default settings.


Problems / Solutions

  Power Issues

  Operating System Issues

  Apps Issues

 Internet Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues


Tutorials & How Tos

Systems & Settings

Apps & Data

Contacts & Calling

Network & Connections

Email & Messages

Camera, Sound, Media & Notifications

Hardware & Storage


Tips & Tricks



Device Management