How to fix Samsung Galaxy A5 that is stuck on boot screen [Troubleshooting Guide]

Is your Samsung Galaxy A5 unable to  complete the boot up process and get stuck on the boot screen?  If so, then let’s find out why and how to fix the main problem.

Mobile devices often get stuck on boot screen because of software malfunctions while others due to hardware issues. In most cases though, a device can get stuck because of the first reason than the latter. What usually happens is that something halts the system from completing its bootup routine, causing it to freeze and become unresponsive. Which from among the device’s system components had trigger an error and what must be done to fix it? Keep scrolling down and read further to find out the answers to these questions if necessary.

Before we proceed, if you have other issues with your phone, make sure that visit our A5 troubleshooting page for we have already addressed some of the most commonly reported problems with this device. Find issues that are similar with yours and use the solutions we suggested. If they won’t work or if you need more assistance, fill up our Android issues questionnaire and hit submit to contact us.

Why does your Galaxy A5 get stuck on boot screen?

There are many reasons as to why your device couldn’t get to boot up completely. The problem might be inflicted by software glitch or faulty hardware. Often times, a corrupted software like rogue app as well as bad update are to blame. You hear a lot of people complaining about a device that keeps freezing or becoming unresponsive after installing a new software update. That’s when the update brought in some bugs aside from enhanced functions and new features to a device.

Device issues on being stuck can also be a symptom of memory-related issues like insufficient storage. In this case, it appears to be a performance issue on the phone that is no longer able to allocate more contents and services due to a shrinking storage space.

The problem can also be isolated to an app or the device itself. If it occurs only when using certain apps, then that app is most probably the culprit. It is possible that the app is simply glitching or wrecked by some malware. As a result, the app just couldn’t get to carry out its normal functions, thus causing the device to freeze and become unresponsive.

Another thing to consider among the possible triggers is the SD card. If you are using a bad SD card, there is a tendency that it will interfere with or cause conflict to your phone. This is often the case if the SD card contains some bad segments or corrupted files in it. Removing the SD card from your device is apparently the required remedy in this case.

Hardware problems like physical or liquid damage to any of the internal components of the phone can also trigger a similar issue to occur on your Galaxy A5. This can be the main reason as to why it is no longer able to boot up completely. The boot up system is no longer able to carry out its programmed routine because the associated hardware is damaged and not responding anymore. This is most likely the case if you got your device wet or dropped it before the onset of the problem. Note that symptoms of liquid damage may appear later than sooner so this might be one of them. Should your Galaxy A5 gets stuck due to a physical or liquid damage, your best option for fixing is a service center. Unfortunately, nothing more can be done on your end to fix a broken hardware unless you are fully equipped and capable enough to do the hard fixing by yourself. If you are certain it’s not hardware-related, then you may attempt to troubleshoot the problem using any of the highlighted workarounds below.

Generic solutions and workarounds to fix your Galaxy A5 that’s stuck on boot screen

The following procedures are only applicable and may work only if your phone doesn’t have any sort of damage to its hardware components. Otherwise, a physical repair would be necessary. Should you wish to take your chances, here are some options for you to try on.

Force reboot/restart

Just like computers, smartphones also experience random system glitches, in which being stuck or frozen is among the symptoms. If the problem occurs so suddenly, then it’s most likely just a random glitch that can be rectified by a force restart on the device. That being said, force your Galaxy A5 to reboot with these steps:

  1. Press and hold the Volume Down key and the Power key on your phone for about 10 to 20 seconds. Doing so executes a simulated battery disconnect on your device.
  2. Release both keys when your phone power cycles.

No data will be affected in the process thus it’s a safe solution to begin with.

If is able to boot up completely, try to restart and enter safe mode to diagnose third party apps and services. Any of your apps might be causing conflict and triggers the phone to stop or not finish its bootup routine. Do this if the problem started after installing a new app or update to an app. That app might be the culprit and therefore needs to be removed from phone.

If it still couldn’t get past the boot up screen and gets stuck again, then try the next applicable solution.


Restart device in recovery mode

Recovery mode is a default hidden feature on all Android devices. You can enter this mode to carry out necessary system procedures like firmware update and system restore to fix more complex issues affecting the device functions. If the problem is caused by a more complex firmware glitch, booting the device into recovery mode and carry out necessary functions like wiping the cache partition can possibly offer some remedies. You can enter recovery mode on your Galaxy A5 using the hardware buttons, or via ADB on Windows or Mac computers. To make things simple, let’s proceed with the hardware buttons. Here’s how it’s done:

  1. Power off your device.
  2. Press and hold the Home, Volume Up and Power buttons simultaneously for a few seconds  until you’ll see the Android bot icon and message that says, Installing software update. (Nothing gets installed actually so you don’t have to worry). After a few seconds, another blue screen will appear and this one has the big exclamation logo followed by the Recovery Mode menu. Release the all buttons at this point.
  3. Use the Volume keys to navigate towards the menu options then press the Power key to confirm selection.
  4. In this case, press the Volume Down key to highlight Wipe cache partition then press the Power key to confirm selection.
  5. When your device is finished wiping cache from the system partition, press the Power key to select the Reboot system now option.

This will trigger your device to restart and go back to Android OS.

Reset device in recovery mode/master reset

Consider a full system reset as your last resort should all else failed to fix the problem and your Galaxy A5 remains stuck on boot screen after carrying out prior procedures. What you are dealing with can be a complex issue caused by some bad segments, system bug, or corrupted OS that can only be rectified by a full reset or master reset. You have to note though that you will lose all your critical data in this process so be sure to back them up beforehand. Should you wish to proceed with a master reset, here’s how it’s done:

  • Switch off your phone.
  • Press and hold the Volume Up, Home and Power buttons simultaneously for about 10 to 20 seconds.
  • Release the buttons when you see the Samsung logo followed by the recovery menu.
  • Press the Volume Up/Down buttons to navigate and select Wipe data/factory reset from the Recovery Menu options.
  • Press the Power button to confirm.
  • Press the Volume button again to highlight Yes — delete all user data then press the Power button to confirm selection.
  • Wait until your device is finished wiping user data and when it’s done, the Reboot system now option will be highlighted.
  • Then press the Power button to restart your phone.

Your device is now reset and restored to its factory defaults. This will give your device a clean fresh start.

Other options to consider

  • Use a dedicated Android recovery software. In addition to device resets, you can also use a dedicated software to recover or restore your Galaxy A5. A lot of these tools can be downloaded from the Google Play Store. Just pick the most credible and compatible software with your computer then download and install it. You will have to connect your phone to your computer then attempt to fix it using the Android recovery software you have installed.
  • Escalate the problem for further assistance. If none of the above given procedures is able to remedy the problem and that your Galaxy A5 still couldn’t get past the boot up screen, then most likely it’s a hardware issue. At this point, you may contact Samsung Support or your device carrier for further recommendations. If your device is still under warranty, then availing for service warranty can be considered among your next option. Otherwise, take your device to a service center and have it diagnosed and if necessary, repaired by an authorized technician instead.

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