Network related issues are often minor but they occur more often than those serious problems. But the thing is when they occur, you can always rest assured that there’s a fix. Some of our readers with Samsung Galaxy A5 contacted us about some issues with Wi-Fi and internet connectivity. That’s the reason we publish this post to address those issues and to help them.
In this article, I will tackle this issue and provide you with a quick fix that works most of time. But aside from that, we will also provide you with step-by-step guide to troubleshoot your phone in case the problem can’t be solved by our solution. If you’re one of the owners of this device and are currently experiencing similar issue, continue reading as this post may help you.
Before we proceed, if you have other issues with your phone, make sure that visit our A5 troubleshooting page for we have already addressed some of the most commonly reported problems with this device. Find issues that are similar with yours and use the solutions we suggested. If they won’t work or if you need more assistance, fill up our Android issues questionnaire and hit submit to contact us.
Quick fix for WiFi / network issues with Galaxy A5
Any WiFi related issues can be fixed by a method that only a few users actually know. Problems like when internet connectivity keeps dropping, phone keeps disconnecting from the network, mobile data gives poor or slow connection are among the most commonly reported issues. But then again here’s a fix and that’s to reset your phone’s network settings.
This will bring the phone’s network settings back to the defaults and based on our experience, this is a very effective method to fix almost all network-related problems provided they are caused by minor issues. In doing this, the following changes may occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
And connections will be brought back to default to reflect the following:
- Airplane mode: OFF
- Bluetooth: OFF
- Data roaming: OFF
- Mobile hotspot: OFF
- VPN: OFF
- Mobile data: ON
- Wi-Fi: OFF
Now, in order to reset the network settings of your phone, you have to follow these steps:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap Reset settings.
- If you have set up a PIN, enter it.
- Tap Reset settings. Once complete a confirmation window will appear.
After this, I suggest you reboot your phone and since Wi-Fi will be turned off, you have to enable it and let the phone scan for available networks in the area. If the hotspot you used to connect to is available, then you can find it in the list and if you know the password, it would be a lot easier to connect to it.
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Troubleshooting Galaxy A5 with WiFi, Bluetooth, network issues
Assuming that the method above didn’t fix the issue with your phone, then you should try and troubleshoot your phone to know what the real problem is. Again, I would like to emphasize that any network-related issue can be fixed provided the phone’s firmware hasn’t been modified in any way. If you installed a custom ROM, you may refer to the developer’s page for some information on the radios as that might be the reason why you’re having such issues.
However, if the firmware’s integrity is intact, then continue your troubleshooting and here’s what you should do about it…
Find out if the problem occurs in Safe mode
There are times when third-party apps or any app for that matter may affect your phone’s performance and shut down some of the core functions like WiFi and other services. By running your phone in safe mode, you’re temporarily disabling all third-party apps so you’re basically isolating the problem. It’s important that you do this procedure first because it’s safe for both the phone and your data and will give you an idea as to what’s causing it. Follow these steps to start your phone in safe mode:
- Turn the device off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
Now, try to see if the problem still occurs because if it does not, it’s clear that there’s a third-party app or two that’s causing it. Find that app and uninstall it to fix the problem:
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Applications.
- Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
- Tap Uninstall.
- Tap Uninstall again to confirm.
However, if the problem still happens in this mode, then move on to the next step.
Reset all settings in your Galaxy A5
Most of the time, incorrect settings may result to unpredictable performance of your phone and that may result to issues like this. We need to rule out this possibility and to do that, you just have to reset all settings in your phone. This will bring the phone to its default or factory settings however, none of your files and data will be deleted. So again, it’s safe but very effective…
- From a Home screen, swipe up or down from the center of the display to access the apps screen.
- Navigate: Settings Settings icon > Backup and reset.
- From the Reset section, tap Reset settings.
- Review the info then tap RESET SETTINGS.
- If presented, enter the current PIN, password, or pattern.
- To confirm, review the info then tap RESET SETTINGS.
After doing this, try to see if the problems still occurs, you have a couple of procedures to try.
Wipe cache partition
This procedure will delete all the system caches from your phone and replace them with new ones. It happens automatically and all you have to do is reboot your phone in Recovery mode and wipe the cache partition.
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe cache partition’.
- Press the Power key to select.
- Press the Volume down key to highlight ‘yes’ and press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the problem still persists after this, then your last resort is the reset.
Backup file and reset your phone
This will delete everything your device and bring it back to its factory default settings but before you actually do this, if you have issues with your WiFi, try to reboot your router or modem and use other devices to verify it’s still working properly. If it’s with Bluetooth, try to pair it with other phones or laptops to see if it works.
Now, going back to the reset, make sure you make a backup of your important files and data as they will be deleted. Then disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out of your device after the reset. Once everything is in order, follow these steps to reset your A5:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope this troubleshooting guide can help you one way or another. If you have other concerns, feel free to contact us anytime.
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