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How to setup your Samsung Galaxy S8 Anti-theft and other security features [Tutorials]

A premium smartphone like your #Samsung Galaxy #S8 comes with a price so it is just fitting you set up its security features to protect not just your device but your files and data saved in it. Your new phone comes with several security features you can use to prevent others from accessing and using the device when you’re not around and in this post, I will walk you through in setting them up.

In this post I will walk you through in setting up some of the security measures that are pre-installed on your Galaxy S8 with the anti-theft being the first one on the list. Continue reading to know more about this feature and why it needs to be enabled the moment you get your hands on the phone.

The second is about how you enable screen locks, which is the first layer of security any user would encounter once enabled. The next is all about additional security features of your phone which includes the new iris and fingerprint scanners. Below are the list of the sections you can find in this post, just click on the link to immediately jump to a specific tutorial.

But before we jump right into our tutorials, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our Galaxy S8 troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

How to turn on / off Samsung Galaxy S8 Anti-theft security feature

In an event that you lost your phone, anybody who could actually do the master reset to gain access to the device and use it. The reset will, of course, delete all your files and data but they’re not important to other people, aren’t they?

When the anti-theft is enabled, the phone will locked out when master reset is performed thus, preventing others from using it because the phone will be stuck on a black screen that even a thousand reboots and resets can’t do something to unlock it. That being said, this is how you turn this feature on…

  1. If a Google ID has already been set up (ex. Email, Play store, Chrome, etc.) and a Pattern, Pin, Password, Fingerprint or Iris lock has been enabled, anti-theft has been activated automatically.
  2. If a Google ID has not been set up yet, then sign up for an account. After signing into a Google ID, a Pattern, Pin, Password, Facial recognition, Fingerprint or Iris lock will need to be set up to turn on Anti-theft.

The Anti-theft feature won’t work if you perform the Factory reset because you couldn’t do the latter without first unlocking the screen and going to the settings menu.

To turn off the device anti-theft, you will have to sign out of your Google ID on the device and elect to not sign in with a Google ID into any Google services. Once you sign in with a Google ID to any service and setup a Pattern, Pin, Password, Fingerprint or Iris lock, you are automatically turning on anti-theft.

To sign out of your Google ID, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to enable device lock on your Samsung Galaxy S8

In this section, you will learn how to setup a password, PIN and other screen lock types on your phone. It’s very important that you know how to do this since it provides not just immediate security to your phone but also enables the anti-theft feature.

Change Password / PIN

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security.
  3. Tap Screen lock type.
  4. If you currently have a Password or PIN setup, enter it.
  5. Tap Password or PIN.
  6. Choose your password or PIN.
  7. Verify your password or PIN.
  8. Tap OK.

Turn on / off screen lock

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security.
  3. Tap Screen lock type.
  4. Tap one of the following options:
    • Swipe
    • Pattern
    • PIN
    • Password
    • None
    • Face
    • Fingerprint
    • Irises
  5. Follow the on-screen instructions to set up the desired screen lock option.

If you’ve signed with your Google ID and have enabled one of these screen locks, then the anti-theft feature will automatically come into play.

How to setup Samsung Galaxy S8 security features

Below are the three scanners you can enjoy with your device, namely; face recognition, fingerprint and iris scanners. The last one, however, is a tutorial on how to secure your folders.

Face recognition

This additional layer of security scans the owner’s face to gain access to your device and its features. You can only save on face scan that the phone may use to recognize the face of the person trying to use it. Head gears and glasses may affect the accuracy of the face scan so be sure to remove those when setting it up.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security > Face Recognition.
  3. If you have set up a PIN, enter it and tap NEXT.
  4. Choose from the following:
  5. Remove face data
  6. Face unlock (ON/OFF)
  7. Face unlock when screen…(ON/OFF)

Fingerprint scanner

This layer of security has already been with the Galaxy devices for at least three years and while previous devices have issues scanning prints, the Galaxy S8 fortunately does it better. You can setup multiple scans of your fingers for accuracy but make sure there are no obstacles and that your fingers are clean when trying to save fingerprints.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security > Fingerprint.
  3. If you have set up a PIN, enter it then complete the Fingerprint scan.
  4. Tap TURN ON.
  5. Adjust the following settings:
    • Add fingerprint to add additional scans.
    • Web sign-in [On/Off]
    • Verify Samsung Account [On/Off]
    • Use with Samsung Pay [On/Off]
    • Fingerprint unlock [On/Off]

Iris scanner

An Iris scan provides up to 200x protection over a PIN or password. When setting up the Iris scan, always hold the device 8 inches away, stare at the device screen, not the LED light and remove any screen protectors. Read through the Disclaimer for more details.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings >  Lock screen and security > Iris Scanner.
  3. If you have set up a PIN, enter it then complete the Iris scan.
  4. Adjust the following settings:
    • My Irises
    • Mask on preview screen
    • Web sign-in [On/Off]
    • Verify Samsung Account [On/Off]
    • Iris unlock [On/Off]
  5. To read the Disclaimer, tap the 3 dots icon > Disclaimer.

Secure folder

Lock your contents and apps by setting up a Secure folder. Secure folder works with your Samsung Account.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security > Secure folder.
  3. Setup the Lock type [Pattern, PIN, Password, Fingerprints, Irises].
  4. Once the password has been setup, the Secure Folder is created.
  5. Move in the apps you want to keep in the Folder.

How to SIM unlock your Samsung Galaxy S8

  1. Determine if devices are eligible to be unlocked or you may call your provider about it.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray, tap the folder then tap Device Unlock.
  3. Tap Continue.
  4. Wait while the device connects to the server.
  5. Choose the desired device unlock type:
    • Permanent Unlock
    • Temporary Unlock( Temporary unlocks must be performed with a mobile data connection. Wi-Fi will not work)
  6. Wait while the device requests the unlock.
  7. If successful, restart the device to apply the settings.
    • Permanent Success
    • Temporary Success
  8. If you do not restart the device, you will have a persistent alert in the notification tray.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fingerprint scanner not working after updating Galaxy S6 to Marshmallow, other issues

S6 Edge

As promised, below are two other Marshmallow-related problems as reported by some readers. If you want to check out more problems and solutions for the #GalaxyS6, please visit this page.

  1. Loading time of Galaxy S6 takes longer
  2. Fingerprint scanner not working after updating Galaxy S6 to Marshmallow
  3. Galaxy S6 stock messaging app lag issue after Marshmallow update
  4. Changing the text color and bubble style of messaging app in Galaxy S6
  5. Caller can’t hear during calls
  6. Galaxy S6 keeps saying storage is full

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Loading time of Galaxy S6 apps takes longer

Recently my system has become quite slow, takes much longer than usual for apps to load. But once they load they operate fine, it’s starting apps that take forever. I’ve removed /disabled all junk apps, have tons of free space /ram, and even removed my third party themes and reverted back to default. I’ve cleared all caches, system cache, rebooted the system several times over the past few weeks, and no luck. This issue persists on both 4G and Wi-Fi. I’ve even tried reinstalling some apps, which actually does help, but after a few start-ups the problem reoccurs.

To give you an example, when I launch Chrome or UC browser, the status bar loads about a quarter of the way and stops for approximately 30 seconds, then shoots up to 80%, stalls for a few more seconds, then loads. Subsequent pages load at normal speed after, it’s just the initial load up that takes forever. Same problem applies to all apps on my phone, even when I access settings! All I see is a white screen for about 30 seconds before it loads and it’s fine after. I tried CCleaner, and multiple tips from help forums and I’ve gotten nowhere, any ideas ? Using lookout Antivirus which is always up to date and all scans are clean.

Thank you for your help! — Jay

Solution: Hi Jay. If you’ve been using CCleaner and similar apps for a while, we recommend that you remove them. Their function is redundant as Android OS provides the same utility that they offer. In order to work, CCleaner and similar apps often deletes the system cache, which may be the reason why initial app loading time takes longer than usual.

In order to load apps efficiently, Android keeps the necessary files for each app everytime you load them. These files are then stored in the cache partition which Android use. The cache partition is therefore a storage of special files that the operating system has compiled in order to load and open apps faster. Building up the cache can take some time depending on how you use your device. The more you use your device, the more updated the system cache becomes. The idea is, every time you load an app, the OS takes note of what files to keep as cache in order to make the next loading time faster. This system is more power efficient and speeds up the loading time.

Using CCleaner or any other app with similar function stops this process because they regularly delete the cache. This means that your device has to come up with a new cache each time you load an app, which CCleaner will only delete later again. Keep in mind that the initial loading time for an app takes longer time compared to subsequent loading times, especially if the device has already saved the necessary cache.

Although we recommend wiping the cache partition regularly, doing so once every month should be the maximum.

Problem #2: Fingerprint scanner not working after updating Galaxy S6 to Marshmallow

Two issues. 1.  Since I upgraded to Marshmallow, I cannot use my fingerprint scanner. I had been using it for a year without issues with the previous OS. I upgraded to Marshmallow over the weekend and anytime I try to use the scanner, it immediately pops up with an error message “Make sure Home button is clean and dry, then try again” and it kicks me out. 

I tried deleting my saved fingerprints and recreating them, but every time I touch “Add Fingerprint”, that same error pops up immediately and doesn’t even give me an opportunity to touch the fingerprint scanner.

Second issue.  When I open the stock messaging app, some threads are completely blank.  Other times, when I am typing, the text box doesn’t expand with multiple lines of text. Rather I have to scroll in the text box to see what I’m typing.  What’s more, when I send a text, it doesn’t move the thread up to display the latest message, I have to scroll again to see what I just sent.  I noticed that if I close out of the app (not back out, but actually close the app) and go back in, those problems are resolved. This happens at least a couple times a day since the OS upgrade. — Kurt

Solution: Hi Kurt. Major operating system updates, at least for Android, don’t usually go smoothly for a number of reasons. As Marshmallow is a developing OS at this time, it is expected to cause problems for some users. In order to minimize bugs though, we recommend that you wipe the cache partition first, then follow up with factory reset if nothing changes. These solutions have mixed results so far but they are the most that you can do on your end. Other causes of post-update issues can be due to variables outside your control.

For reference, below are the steps on how to wipe the cache partition:

  • Turn the Galaxy S6 off.
  • Press and hold the Volume Up, Power and Home buttons at the same time until the Android logo appears, and the phone vibrates.
  • Release the Power button but continue to hold the other buttons.
  • Use the volume buttons to scroll down to highlight Wipe Cache Partition.
  • Press the Power button to confirm
  • Scroll down to Yes and press the Power button
  • Scroll to Reboot System Now and press Power
  • Your Galaxy S6 will reboot with a cleared system cache

Doing a factory reset via recovery mode works similarly, though you need to select “wipe data/factory reset” instead of “wipe cache partition.”

Doing a factory reset may not help you if the problem stems from app-specific issues. Poorly coded apps may become incompatible with Marshmallow so make sure that you update all your apps accordingly.

Problem #3: Galaxy S6 stock messaging app lag issue after Marshmallow update

Ok. So I have an Galaxy S6 and recently (i can’t remember, mid Feb or March 2016) they pushed an operating system update. Ever since my  text messages has been lagging like crazy. I have tried everything suggested in posts. However, either it cannot be done on my phone – as in a attempt to do it but it doesn’t do it, or it hasn’t cleared the problem. Here are things i have tried:

  • clearing cache for the text messaging app – i can’t actually clear the cache. i click the button “clear cache” in the settings>apps>messaging, but it does not actually do anything.
  • I’ve tried re-booting and re-starting my phone and it still won’t allow me to clear the cache.
  • next i tried the “wipe cache partition” in the recovery mode you go into when your phone is rebooting. That did not work AT ALL. text messages were still lagging and cache in apps could not be cleared.
  • finally, i tried a factory reboot. Twice. Once i restored an older backup of my phone from 2 years ago. when the problem persisted, I factory rebooted it again and started from scratch, downloading only apps i use and have not had any issues with.

After all this my text messages are still lagging. I’ve cleared all old messages a number of times and as mentioned above, I’ve tried everything. it’s driving me crazy!! The lag is so bad. ANY SUGGESTIONS? Thanks 🙂 — Paulina

Solution: Hi Paulina. As mentioned above, the only available solutions for users who experience issues following an update includes wiping the cache partition and doing a factory reset. Since the issue persisted even after doing them, we suggest that you try using another messaging app, or simply wait for another update to Marshmallow.

By the way, we assume that before you did a factory reset, “automatic restore” option under Backup and reset section is unchecked. If you did enable automatic restore, there’s a chance that you are simply re-introducing the same glitch after a reset. Be sure to tick it off if it was previously enabled to see the difference.

Also, try to observe the phone for 24 hours after a factory reset without installing any apps. This will give you a clue whether a third party is creating a conflict with Marshmallow or not.

Problem #4: Changing the text color and bubble style of messaging app in Galaxy S6

The Marshmallow update installed today. I had used text messaging about an hour before the update and my settings were as I had intended – with a specific bubble style and background. After the update, when I opened the messenger app, I noted that the bubble style was set to a clear box.  I didn’t have time to play with it then, so I left it as was. Throughout the day, random messages – specifically 1 received and 1 sent – had a colored background. The rest of the bubbles were clear. The received message with a colored background was actually very difficult to read as it was a light blue background with white font. The message I sent was a light yellow background with a white font. When I finally had time to change all my settings back, I now note that I do not have the option to change this. The only settings I can change here are the background and the font size. I cannot change the text color or the bubble style. Is this something they took away? — Wanda

Solution: Hi Wanda. Are you using a third party messaging app or the stock one? If it’s a third party app, make sure to contact the developer so they can advise you accordingly.

In case you’re using the stock messaging app, try to head to settings of the app and see if there’s a way to change text color and bubble style.

Some S6 models may not have these options so we hope that yours have them. Otherwise, try to delete the messaging app cache and data to see if that will make any difference.

If nothing changes, you also want to try doing a factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Caller can’t hear during calls

Today I tried to make a phone call but the person on the other side of the line couldn’t hear me while I could perfectly hear her. I tried many times and the same thing happened. Then I made a call on WhatsApp and there the person succeed to listen to me. Then I asked her to call me normally back and the conversation went fine. I tried again to call , and the person couldn’t hear me. I did a call on Skype and the microphone worked, and I also tried to register my voice and it worked. Could you help me with some hints?  

For me it is strange since in the morning when I woke up I was able to call someone and have a normal conversation and suddenly after a couple of hours this situation happens.

Please help me cause I don’t know what to do. I already went in safe mode but again the microphone is not working when I do the phone call.  — Gusa

Solution: Hi Gusa. Are you using a third party dialing or calling app? If you are, try switching to the stock dialer app and try calling again. If you are already using the stock app though, consider wiping the cache partition and doing a factory reset.

Problem #6: Galaxy S6 keeps saying storage is full

I was trying to update some apps from the app store and then got the message: insufficient storage. I then went and deleted around 700 photos and other stored data and the memory then was around 27GB (out of 32GB). I didn’t try to download the apps again since i left home but in about 20 minutes, i got the messages that the phone storage is full.

I couldn’t go to the gallery, couldn’t do anything.

I went to the files that I’ve deleted to make sure they were gone, and indeed they were gone.

I wiped out the cache partition and still same problem. I don’t know how the storage got full when I didn’t even use the phone for 20 min.

Plus, when it was already full the first time, I didn’t get any error message (insufficient storage) like the first time so I didn’t even know i was running low on storage. — Murielle

Solution: Hi Murielle. Try to boot the phone in safe mode and try again. If one of your third party apps is causing a mess, the issue should not occur again. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the phone continues to indicate that storage is full, be sure to do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How setup / enable Samsung Galaxy S8 Plus anti-theft & security features including screen locks [Tutorials]

Your new Samsung Galaxy S8+ comes with a lot of security features you can use to make sure nobody can access your device and your data without your consent. For a phone that’s worth almost a thousand dollars, it is just right to make sure nobody can use it in the event that you lost or misplaced it.

In this post, I will walk you through in setting up the anti-theft feature of your phone so that nobody would be able to use it even if they resort to a reset to gain access. It is actually the “kill switch” of your phone and it only takes effect if the phone is reset through the recovery mode with your Google ID still signed in and a screen lock activated.

Aside for the anti-theft, your Galaxy S8 Plus also comes packed with iris and fingerprint scanners so you can gain access through biometrics. Smartphones have evolved so much since 2010 and now we’re enjoying features brought about by new technologies. So, enjoy what your phone has to offer. Here are the sections you can find on this page, just click on the link to jump to it:

But before we jump right into our tutorials, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our Galaxy S8+ troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

How to turn On / Off Samsung Galaxy S8+ anti-theft feature

Before, when you have issues with your device, you can just reset it through the Recovery mode and everything will be deleted and the phone will be brought back to its factory settings as if it’s new. Today, however, you cannot just do that anymore because you will be locked out of your phone and if you don’t know what your Google ID and password is, then you can never use your phone again. This feature is called “anti-theft” because in case you lost your phone, other people who don’t know your Google ID and password won’t be able to gain access to it as it renders the phone useless.

I cannot stress enough how important this feature is so make sure you use this and enable it the moment you open your phone for the first time. Here’s how…

How to turn on anti-theft

  • If a Google ID has already been set up (ex. Email, Play store, Chrome, etc.) and a Pattern, Pin, Password, Fingerprint or Iris lock has been enabled, anti-theft has been activated automatically.
  • If a Google ID has not been set up, then create one and set it up on your phone. After signing into a Google ID, a Pattern, Pin, Password, Facial recognition, Fingerprint or Iris lock will need to be set up to turn on Anti-theft.

How to turn off anti-theft

To turn off the device anti-theft, you will have to sign out of your Google ID on the device and elect to not sign in with a Google ID into any Google services. Once you sign in with a Google ID to any service and setup a Pattern, Pin, Password, Fingerprint or Iris lock, you are automatically turning on anti-theft.

To sign out of your Google ID, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to setup your Samsung Galaxy S8+ Security features

Your new device has several security features you can use to make it even more secured as well as the files and data you may have saved in it. We suggest you use one or two so that it would be very difficult for others to access it. Just go through the list of security features below and use one that best fit your criteria…

Face recognition

The face recognition setting is an additional layer of security for your phone. Only one face scan is saved. Glasses can affect the accuracy of the face scan.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security > Face Recognition.
  3. If you have set up a PIN, enter it and tap NEXT.
  4. Choose from the following:
    • Remove face data
    • Face unlock (ON/OFF)
    • Face unlock when screen…(ON/OFF)

Fingerprint scanner

The fingerprint scanner is an additional layer of security for your device. Setup multiple scans of your fingers to build the scanner accuracy. Make sure your hands are clean and dry before setting up.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security > Fingerprint.
  3. If you have set up a PIN, enter it then complete the Fingerprint scan.
  4. Tap TURN ON.
  5. Adjust the following settings:
    • Add fingerprint to add additional scans.
    • Web sign-in [On/Off]
    • Verify Samsung Account [On/Off]
    • Use with Samsung Pay [On/Off]
    • Fingerprint unlock [On/Off]

Iris scanner

An Iris scan provides up to 200x protection over a PIN or password. When setting up the Iris scan, always hold the device 8 inches away, stare at the device screen, not the LED light and remove any screen protectors. Read through the Disclaimer for more details.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings >  Lock screen and security > Iris Scanner.
  3. If you have set up a PIN, enter it then complete the Iris scan.
  4. Adjust the following settings:
    • My Irises
    • Mask on preview screen
    • Web sign-in [On/Off]
    • Verify Samsung Account [On/Off]
    • Iris unlock [On/Off]
  5. To read the Disclaimer, tap the 3 dots icon > Disclaimer.

Secure folder

Lock your contents and apps by setting up a Secure folder. Secure folder works with your Samsung Account.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security > Secure folder.
  3. Setup the Lock type [Pattern, PIN, Password, Fingerprints, Irises].
  4. Once the password has been setup, the Secure Folder is created.
  5. Move in the apps you want to keep in the Folder.

How to setup device lock on your Samsung Galaxy S8+

This gonna be the first layer of security on your new device so it’s just fitting you set it up as soon as you use the phone for the first time.

Change password / PIN

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security.
  3. Tap Screen lock type.
  4. If you currently have a Password or PIN setup, enter it.
  5. Tap Password or PIN.
  6. Choose your password or PIN.
  7. Verify your password or PIN.
  8. Tap OK.

Turn on / off

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Lock screen and security.
  3. Tap Screen lock type.
  4. Tap one of the following options:
    • Swipe
    • Pattern
    • PIN
    • Password
    • None
    • Face
    • Fingerprint
    • Irises
  5. Follow the on-screen instructions to set up the desired screen lock option.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if you forgot your Galaxy S5 fingerprint backup passcode, other issues

S5 fingerprint scanner

Being locked out of your own phone is one of the most frustrating things that a #GalaxyS5 user can experience. If you’re reading this, that’s probably because you’re looking for a way to unlock your phone again. The first topic in this post is dedicated to addressing this problem. We hope that this will be of help ot you.

  1. What to do if you forgot your Galaxy S5 fingerprint backup passcode
  2. Galaxy S6 not sending text messages properly
  3. Galaxy S5 having difficulty sending and receiving SMS and MMS
  4. Galaxy S5 camera won’t focus even after doing software troubleshooting
  5. Galaxy S5 camera takes blurred pictures
  6. Galaxy S5 screen rotation stopped working after Android 6.0.1 update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: What to do if you forgot your Galaxy S5 fingerprint backup passcode

Hello I am writing to you on behalf of my brother who is currently in Japan and will be overseas for a further 7 weeks.  Please find his email below with the phone issues:

Hello. I am currently in Japan. Last night when I took my Samsung Galaxy S5 mini (recently upgraded to Android 5.1) out of my pocket, and I pushed the power button to open the lock screen, I noticed the fingerprint sensor, which is the normal way I unlock my phone, had disappeared.

The only options I am given are “Enter Password” or “Emergency Call”. When I enter the password, I am given the message “Incorrect backup password” – even though I know it is correct, and have repeatedly reset it remotely via my tablet using Android Device Manager.

When I get the password “incorrect” five times, I am given the message “Unable to verify your fingerprint 5 times. Try again in 30 seconds”. Then after 15 attempts, it says “Unable to unlock screen – Unable to verify your fingerprint 15 times. If you are unsuccessful 5 more times, you can unlock the device with your backup unlock method. Try again in 30 seconds”. This process then continues for infinity, and I am never given an alternative method, such as “Unlock via Google” which is usually visible on my lock screen.

I was wondering if you could help me. Is this a known issue with the Samsung Galaxy S5 mini? Would the fact that I upgraded from Android 4.5 to Android 5.1 a week ago have anything to do with it? Is there any way you could find out from Samsung?

Removing the battery for a long time and re-inserting does not help. Removing the 2degrees SIM card and re-inserting does not help.

Trying in Airplane Mode and not does not help.

Thanks and I hope you can help! My phone is my camera I am using on this holiday so it would be great to get it back.

Please note that my brother is from New Zealand. And we think that the software update that the phone did (which it did automatically) has updated as a Japan version not New Zealand. My brother has not tried a factory reset yet. —  Amelia

Solution: Hi Amelia. If your brother was still able to use the phone days after updating to Android 5.1, then the new OS version has nothing to do with current issue. Samsung’s fingerprint sensor does not work 100% all the time. Sometimes, even a tiny speck on the screen or on the finger can lead to misreading. After several attempts of unsuccessful logins, usually five, the device will then ask you to enter the backup password.

There are two things that your brother can try to regain access to his phone. The first one is by forcing the phone to ask for the registered Google account. This can be done by entering the wrong password 20 times. Once the popup  shows asking for the Google account, make sure that he enters the correct credentials. Keep in mind that a Google account does not have to be a Gmail account. It can be a third party email with a separate password. Your brother should know this. If he enters the correct credentials, the device will be unlocked and will ask him to enter another passcode.

If he is unlucky and also forgets his Google account credentials, his only way out is by performing a factory reset. There’s no other way than this. As the name suggests, the device will be restored to its factory state, which means everything will be deleted from his device’s internal storage. For reference, here are the steps how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #2: Galaxy S6 not sending text messages properly

SMS messages sent from the stock messaging app will not send properly. It will say “Failed to send. Failed to send message to John Doe. Try again?” after a while. Occasionally these “failed” messages get received by the other person, but not frequently. Additionally, I cannot receive most text messages, although occasionally ones will get through, and not always timely. This is a new problem that I haven’t experienced before. In fact for the first half of the day the messages sent fine. However, in the second half of the day they stopped working.

I have tried using the Google Hangouts app and the same issue occurs. I can receive and send calls without issue, so I don’t think it’s a network issue. I have tried turning on/off airplane mode, restarting the phone, and removing the battery/SIM/SD cards. Nothing has solved the issue. I have no issue sending messages via Wi-Fi. It is only text messages that refuse to send properly. Other than attempting a factory reset, are there any tips/ideas as to the potential problem? — Zach

Solution: Hi Zach. The solutions you’ve tried so far may have not worked because the reason may not be phone-related. A problem like this should be referred to your wireless carrier rather than to third parties like us. Having a working voice service does not necessarily mean everything’s working fine on the network side.

Calls and SMS are handled by separate servers on your network. Any problem with your network’s SMS Message Center does not necessarily mean that voice service will also be degraded. Message Centers are computers and they can be subject to maintenance or outages. Make sure that you talk to your carrier about the problem so they can give you direct assistance.

Problem #3: Galaxy S5 having difficulty sending and receiving SMS and MMS

have had my phone for over a year now.. and the past month I have had issues with some, not all, but some of my messages (both SMS & MMS) delaying sending.. or even not sending at all. It started a few months ago trying to send MMS. The picture would sit in the message just spinning, not actually sending, I tried to even send a push message, (just a text) right after to see if it was just hung up. Sometimes that would work, sometimes it wouldn’t. Now it’s happening constantly. I was thinking it was because the new upgrade wasn’t downloading on my phone. Therefore I finally took it into Best Buy and they manual upgraded to the 5.1. It continued to happen. I mentioned it to Best Buy while I was there and they said that it had to do with Network and to speak with ATT about it. I spoke with ATT and they replaced my SIM card, thinking that would fix the problem. It has not.

Any help would be greatly appreciated. — Alisha

Solution: Hi Alisha. Since you’ve already talked to your carrier about the issue, the cause of the problem must be in your phone. The troubleshooting steps that you can try includes wiping the cache partition, deleting the messaging app’s cache and data, and factory reset. Make sure that you them in this order.

A system cache is a set of files created by the device in order to load apps faster and smoother after they were installed. Deleting the cache will force the system to create new ones that work. Here’s how you wipe the cache partition in your phone:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If your texting woes continue after wiping the cache, your next potential solution is deleting the messaging app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If both these procedures won’t work, don’t hesitate to do a factory reset (steps covered above).

Problem #4: Galaxy S5 camera won’t focus even after doing software troubleshooting

My phone camera stopped focusing properly a couple weeks ago, and it won’t focus on anything further than a foot away. I’ve checked online, and nearly all of them say to clear camera cache and data, which I’ve done, but it still isn’t working.

I’ve also tried putting my phone in safe mode in case there is a 3rd party application affecting my camera, but even in safe mode it won’t focus. There is no film on my camera lens, and I’ve tried cleaning it as well.

Now I feel like it’s more a problem with the camera than the software, so would the only option now be to get it looked at and maybe the camera replaced?

I’ve had it for about 2 years now so the warranty is no longer valid so I would at least like to wear out every possible option before I consider getting it looked at. — Jessica

Solution: Hi Jessica. There’s only so much that you can do when it comes to software troubleshooting. The most that you can do in this case is do a factory reset to see the difference. If that won’t change anything though, it’s safe to say that the camera’s hardware maybe to  blame.

Problem #5: Galaxy S5 camera takes blurred pictures

The rear camera of my Samsung Galaxy S5 had recently started taking blurry pictures but the front/selfie one is okay.  I’ve tried clearing the camera cache, I’ve also tried resetting the phone to factory settings, I’ve cleaned the camera lens with cotton wool and methylated spirit but none of that worked. The only time when it takes perfectly clear pictures using the rear camera is when I tap on either the top left or top right corner of my phone a couple of times. But once i close the camera app and restart it the blurriness resurfaces. Could this be a hardware related problem that’s affecting my rear camera?  Please help. — Godwin

Solution: Hi Godwin. As we have said to Jessica above, software troubleshooting is not the answer to everything. Having done all possible solutions an average user can do, we also think that it’s hardware issue. The camera assembly is a delicate component with a few moving parts so it can suffer from daily wear and tear. It’s impossible to tell exactly what may be wrong with the hardware without physically taking out the chip itself. The only thing that you can do at this time is to either have the phone repaired or simply replaced.

Problem #6: Galaxy S5 screen rotation stopped working after Android 6.0.1 update

A week and a half after installing Android 6.0.1 pushed OTA by Sprint, my screen rotation stopped working. The phone was not dropped or physically damaged. I took a landscape video, put the phone in my pocket, drove home, and went to watch it; when I turned the phone for the landscape orientation, the screen failed to rotate. I accessed the sensors menu (*#0*#) and the gyro test failed.

In addition, the values for the accelerometer do not seem to change. I wiped the partition cache, booted into safe mode, and factory reset the device. No changes.

I have an app to force the orientation when I want it, and since it won’t rotate the camera, I can just rotate photos and videos after I’ve taken them, but it is a nuisance. Any help would be appreciated. Thank you! — Steve

Solution: Hi Steve. It’s the first time that we’ve heard of Android Marshmallow messing up with an S6’s screen rotation as well as some of the sensors. If factory reset did not fix the problem, you can consider manually flashing a stock Android Lollipop ROM. This will put your phone at risk but it’s really the only way to go unless you can have the unit replaced.

 


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Google/Huawei Nexus 6P vs LG Nexus 5X – specs comparison

They say the smartphone space is slowly but steadily getting too crowded for anyone besides Apple to post a constant profit. Tablets are dying, and conventional PCs linger in purgatory, yet an obvious market saturation seems to prevent handhelds from further growing.

nexus-5x-nexus-6p

As such, it’s no wonder companies like HTC or Microsoft badly want to streamline their mobile product rosters, reducing the number of eerily similar Lumia and One models released year after year. Meanwhile, BlackBerry seeks an Android Hail Mary pass in utter desperation, and Samsung may soon need to enforce cost-cutting measures of its own to stop an abrupt, free fall in revenue.

Bottom line, everyone acknowledges the industry’s identity crisis, acting in accordance with various austerity tactics, except for Google. The search giant has adhered to the conventional 11 or 12-month hardware upgrade cycle and one phone a year launch standard since the very inception of the Nexus program, but all of a sudden, that’s no longer enough for Sundar Pichai & co.

nexus-5x-nexus-6p-2

Enter the Huawei-made Nexus 6P and LG-produced Nexus 5X, the first duo in the family’s history to get a simultaneous announcement, and target different audiences. In case you’re confused regarding exactly what’s different, and what’s not, let us clear the air for you:

Nexus 6P vs Nexus 5X – design and build quality comparison

As the name suggests, the N6P is larger. Specifically, 159.3 x 77.8 x 7.3 mm vs. 147 x 72.6 x 7.9 mm, as far as the N5X is concerned. So, 12 mm taller, 5 wider, and remarkably enough, around half a millimeter thinner. Also, 42 grams heavier (178 vs 136), and most importantly, half an inch larger in screen diagonal (5.7 vs 5.2).

But of course, the aesthetical distinctions don’t stop there. In fact, size is the least important of them, with build material contrasts much more relevant for your buying decision. The higher-end, bigger Nexus 6P is arguably handsomer as well, courtesy of anodized aluminum use, compared to “premium injection molded polycarbonate.”

Translation – plastic for the Nexus 5X, and the same type of metal alloy employed in the aeronautical industry on the 6P. Too bad the latter’s rear camera looks God-awful, even though we wouldn’t exactly call the former’s main photographic unit a beaut either. Both stick out like a sore thumb, and the slimmed-down chassis around them seems a huge waste of space. Why oh why didn’t Google just make them thicker overall, and add extra battery capacity in the equation?

Display and cameras

No more racking their brains to come up with the “sweet spot” in terms of footprint and screen real estate for Google engineers! There’s no such thing, by the by, which is why it’s great phablet lovers and fans of smaller phones alike can finally come together.

The only catch is, if you’re into “diminutive” Androids, you’ll have to settle for 1,920 x 1,080 pixels resolution, LCD technology, 423 ppi, and Corning Gorilla Glass 3 protection. The jumbo-sized new Nexus ups the ante across the board, to 2,560 x 1,440, AMOLED, 518 pixels per inch, and Gorilla Glass 4.

But surprise, surprise, the two primary cams are identical. Truly so, with the same 12 MP sensors, 1.55 μm pixels for superior details in low-light conditions, f/2.0 aperture, laser autofocus, dual LED flash, and 4K video recording capabilities at 30 fps.

Google-Nexus-6P-camera

Selfie addicts are better served by the Nexus 6P, which sports a pretty amazing front-facing cam too, despite lacking flash illumination. You get 8 generous megapixels, f/2.4 aperture, and 30 fps HD video capture, whereas the N5X barely offers 5 MP.

Processor, RAM and battery life

In the octa-core Snapdragon 810 vs hexa SD808 battle, the question is not who wins in the raw speed department, but whether the fiery hot 810 can at last be contained and cooled down. Hopefully, in a 2.1 iteration, it will.

Snapdragon 810

Likewise, the accompanying Adreno 430 GPU easily eclipses the 808’s 418 inside the Nexus 5X in graphics performance, yielding no stability concerns fortunately. The memory duel takes the Nexus 6P one step closer to total N5X annihilation, as the updated 5.2 incher merely matches the RAM count of its two year-old predecessor, at 2 GB.

In addition to packing 3 full gigs of the good stuff, Huawei’s rookie Nexus effort also touts the significantly heftier cell – 3,450 mAh, compared to 2,700. We’ll obviously have to wait for real-life battery tests before concluding which device lasts longer, but the good news is you get rapid charging features either way.

Nexus USB charging

The Nexus 6P should be able to keep the lights on for around 7 hours after 10 minutes of juicing activity, while the N5X can provide 4 hours or so endurance in the same timeframe.

Software, storage, and others

Say hello to Android 6.0 Marshmallow, possibly the most energy-efficient, security-focused variant of the world’s most popular mobile operating system, and hopefully, the smoothest, fastest, most stable too.

As you can imagine, Google doesn’t play favorites on this front in 2015 either, and loads up the same stock goodies on both new Nexuses. You have your intuitive Now on Tap function, Doze frugality, App Standby enhancement, customizable permissions, zippier and smarter Google Camera and Photos apps, plus native fingerprint recognition.

Nexus 5X fingerprint

Needless to highlight that latter feature would be useless without actual fingerprint sensors, located on the back of the 6P and 5X, and endowed with something called Nexus Imprint that “gets smarter with every touch” by “incorporating measurements each time you use it.”

What else? Well, since you predictably can’t expand the internal storage space via microSD cards, it’s vital to note the smaller handheld accommodates 16 or 32 GB data, whereas the Nexus 6P allows you to store up to 128 gigs, starting at 32 instead of 16.

Nexus 6P

Then you have dual stereo speakers on the 6P, and a single audio player slapped on N5X’s face, three microphones with noise cancellation for each model, LTE Cat. 6, Bluetooth 4.2, NFC, and Wi-Fi 802.11 a/b/n/ac 2×2 MIMO, dual-band across the board. Oh, and let’s not forget the two’s reversible USB Type-C ports, which help make super-fast charging possible.

Pricing and availability

Up for pre-orders straight from Google, the vanilla Android powerhouses look like phenomenal bargains, commanding tariffs of $379 and $499 respectively in “entry-level” configurations. Considering all the Nexus 6P’s fortes listed above, the 32 GB flavor isn’t a lot pricier than its 5X counterpart, which sells for $429.

Nexus 5X

Craving for 64 or 128 gigs of digital hoarding room? Then be prepared to spend $549 or $649. The ultimate deal sweetener comes in the form of free 90-day Google Play Music access, and complimentary $50 Google Play credit for orders placed before October 25. And yes, you’ll be able to activate the Nexus 5X and 6P on all four major US carriers, including Verizon.

PayPal for Android now supports fingerprint authentication

Nexus Imprint

Nexus Imprint

Those who frequently receive or send money via PayPal’s dedicated #Android app would be aware that it’s lacking support for fingerprint scanners. Well, that’s changing now, with PayPal adding support for fingerprint authentication. This means that devices like the Galaxy S7, LG G5, HTC 10, the Nexus 5X as well as the Nexus 6P will be supported.

This won’t change things drastically for PayPal users as it will merely save a few taps. There’s the standard 2-factor authentication setup as well, so you might have to request for a PIN on your phone even if you have fingerprint scanning setup for PayPal. In other words, this might not be as time-saving as one would imagine. But it’s a good addition nonetheless, albeit long overdue.

Given that security is a major concern for apps like these, we understand why PayPal would have been hesitant to support fingerprint scanners. Do you see support for fingerprint scanners on your PayPal app yet?

Source: Play Store, PayPal

Via: Android Police

Galaxy S6 apps are laggy and not working properly, other issues

s6

If you’ve been using an Android device for some time now, you should have experienced problems with one of your apps. While app issues can come in many forms, one of the most frustrating problems is when you encounter lag when using an app. In this article, we address this issue on the Samsung #GalaxyS6. If you have an S6, this may be worth reading. Below are the other issues covered in this material today:

  1. Manual update of Galaxy S6 to Marshmallow
  2. Galaxy S6 Fingerprint Scanner not working after Marshmallow update
  3. Galaxy S6 remains stuck in Android upgrade screen
  4. All Galaxy S6 apps keep closing on their own
  5. Galaxy S6 messaging app is laggy | Google Music and Pandora apps not working properly | Galaxy S6 apps are laggy and not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Manual update of Galaxy S6 to Marshmallow

I have a GS6 Model SM-S906L purchased via “Straight Talk Wireless,” a TracFone company. This model is a variant of the Verizon GS6 but due to it being ‘owned’ by ST, I’m unable to update the software to 6.0+ from its current 5.0.2. I tried searching online and dug through the XDA-Developers forums and couldn’t find a straight answer on flashing a Marshmallow ROM (preferably a stock ROM) to this device. Normally I’m pretty adventurous and tested methods via trial and error with my old HTC Inspire and my previous LG G2. However since I paid the ST price of $499.99 for the phone I’m a little more conservative this time. I don’t mind taking a risk so long as the information posted online to do so is given in good-spirit and without negligence or malicious intent. (Lots of douche-bags on the internet lol, but also a lot of kind and helpful people too).

If y’all have any information on updating the software on this device I’d greatly appreciate it. I’ll list as much info as I can think to add below. Thank you for your time and consideration in simply reading this message, even if you’re unable to assist I still appreciate your time.

Model: SM-S906L

Build Number: LTX22G.S906LUDU1AOG8

Hardware Version: S906L.01

Baseband Version: S906LUDU1AOG8 — Andrew

Solution: Hi Andrew. We recommend manual flashing of ROM as one of the last desperate solutions in some cases but there’s no one ROM that we suggest in particular. That’s because we don’t know the reliability of any guide we find online. Most of the time, custom ROMs work but they are also not perfect. Many users will find to their dismay later on that their device becomes even more buggy than when they’re using a stock ROM. It is due to this fact that we refrain from suggesting any particular custom or unofficial firmware in our blog.

If you are really on intent on updating your S6 to Marshmallow via unofficial means, kindly visit other blogs to ask for more specific ROMs to start with. A good thing to consider when looking for the firmware is to ensure that it is specifically modified for the said phone model and build number. If you can’t find the correct firmware anywhere, that’s an indication that a developer may yet to work on your specific phone model and yet to release said firmware in the wild.

Problem #2: Galaxy S6 Fingerprint Scanner not working after Marshmallow update

Fingerprint Scanner Not Working After Marshmallow Update. Ever since I’ve updated to Marshmallow, my fingerprint scanner does not work. It displays the error message of “Please ensure the screen is clean /dry.”

This is experienced even going into the setup mode to add fingerprints, displaying the same message stating the button is dirty/wet.

At first I initially believed it was my case as it has a plastic cover over the sensor however now that I have changed cases and the sensor is exposed, it is still persisting.

I have already wiped the cache partition as well as gone into the application settings and force stopped the fingerprint application, neither of which have resolved the issue. What is the best course of action? Thanks! — Mitch

Solution: Hi Mitch. The next step you want to do is factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Galaxy S6 remains stuck in Android upgrade screen

I woke up early in the morning and played a video on YouTube. For some reasons there was no sound and i tried to restart my phone and then it got stuck. it kept saying starting apps but it never really started. I managed to reset the factory settings and it started working but i got stuck with google login cause i had changed the password and i couldn’t use the phone. When i did a reboot again it didn’t boot. There was a black screen with the blue indicator blinking and nothing else.

I tried everything that there is on the internet. I even found firmware android and flashed using but it still won’t work. I keep getting Android is upgrading…starting apps on the screen and nothing happens.

My model number is Samsung S6 SM-G920P.

I bought the phone in Moscow, Russia so i am totally awestruck how this model ended in my hand.

Please help. — Milan

Solution: Hi Milan. If the phone remains stuck in a particular page even after a factory reset or flashing of a different ROM, we doubt if there’s anything else that you can do at this point. These two things you did (factory reset and flashing) are the most drastic solutions users can do on their end after everything else fails. Your best hope for resolution now is to find a way to have the phone replaced as there’s no other solution that you can do.

Problem #4: All Galaxy S6 apps keep closing on their own

First of all sorry for my poor English. I am a Brazilian living in Brazil. I bought an S6 in Chicago, unlocked, to be used in Brazil. Everything was working absolutely normal with no complications or problems. However, in the last three days, when trying to use whatever app, all of them have been closed almost instantaneously (1 to 2 seconds) after being started, with no reason, returning the screen to the “first page”.

I’ve tried to do all remedies to solving this problem, following all instructions extracted from internet, such us cleaning some unused apps, clearing every cache of apps, etc. Nothing worked!

As last and desperate attempt I restored my phone to factory default.

Unfortunately, even restoring my phone to the factory default, the problem remains, preventing me even to setting the initial settings.

I did the backup of everything to my PC using Samsung Switch App.

Please let me know what can I do by myself considering that I live in Brazil.

Thanks a lot in advance. — Lismar

Solution: Hi Lismar. So what exactly is the problem now? Are you having trouble doing the initial setup after a factory reset, or has passed initial setup but apps are still closing by themselves?

If you managed to do the factory reset but could not complete the initial setup, a deeper problem may be the cause like a hardware malfunction. Obviously, no amount of software troubleshooting can resolve a hardware issue. You must find a way to have the phone checked or replaced.

However, if the apps continue to fail after you re-install them following a factory reset, one of them may actually be the main reason. Do another round of factory reset and observe the device for at least 24 hours without installing anything. This will help you determine if our hunch that one of the apps is the culprit is true.

Problem #5: Galaxy S6 messaging app is laggy | Google Music and Pandora apps not working properly | Galaxy S6 apps are laggy and not working properly

Hi. I’ve been having annoying problems with this very expensive phone. My texting is constantly lagging, it’s takes a while to load my threads upon opening them as well as sending a text. If I send more than one message at a time it becomes glitchy and has trouble sending them. The messages will switch places a few times before they are both officially sent.

Also, my music apps will not connect to the internet. I will have good signal but Google Music and Pandora both will lose connectivity the entire time I use them. Google music doesn’t connect at all anymore. When I open the app, every feature is grayed out, not allowing me to use anything but my downloaded music on my phone. With Pandora it will load one song while I’m on the app, when I lock my phone and let it play, it only finishes that one song and won’t load again until I open it back up and mess with it. I only downloaded pandora because I got tired of fighting with my Google music app, only to encounter similar problems. This is quite frustrating seeing how I’m paying an arm and a leg for this phone and expected great things from it. I appreciate any advice, thank you so much! — Messina

Solution: Hi Messina. The first thing that you want is to ensure that the phone’s system cache is fresh. You can do that by wiping the cache partition via recovery mode. Here’s how to do it:

  • Turn the Galaxy S6 off.
  • Press and hold the Volume Up, Power and Home buttons at the same time until the Android logo appears, and the phone vibrates.
  • Release the Power button but continue to hold the other buttons.
  • Use the volume buttons to scroll down to highlight Wipe Cache Partition.
  • Press the Power button to confirm
  • Scroll down to Yes and press the Power button
  • Scroll to Reboot System Now and press Power
  • Your Galaxy S6 will reboot with a cleared system cache

Once you’ve cleared the system cache, try to use Google Music and Pandora again to see if they’re working now.

If the issue remains, the next step is to wipe the cache and data of each problematic app. Wiping an app’s cache and/or data is the first thing a user must do to fix any app-specific problems. Provided there’s no coding-related causes from the developer’s side, which means that there’s nothing that you can do on your end, any app problem can be easily fixed by doing this solution.

This is mostly effective if an app stops working in the middle of an operation or if it appears sluggish. The most likely reason for such behaviors can be attributed to a corrupted or outdated app cache. Your phone, like an old-school computer, needs to place frequently accessed data and other app-specific information to separate folder to efficiently open apps next time. That place is the cache. Sometimes, app changes or updates may create newer information or data that may not be properly reflected in the cache, creating a mismatch of some files. This can lead to issues later so forcing the phone to generate a new cache and data may help fix the problem.

Keep in mind that wiping the data of the messaging app you’re using will wipe your text messages.

To delete a Samsung Galaxy S6 cache and data, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app in question.
  • From there, look for Clear Cache and Clear data buttons.

If these two solutions won’t fix the issues, you can also try to boot your S6 in safe mode to see if another third party app is the culprit. If you’ll be able to use the messaging app without any issues, or if Google Music app works properly while safe mode is enabled, that’s a confirmation that an app is indeed responsible. You have to isolate which app is problematic until you have eliminated the issue. Here are the steps on how to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Now, if any of these steps fail, don’t hesitate to do a factory reset.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge Plus micro-USB port not working properly, other issues

S6 edge plus

Hello TheDroidGuy readers! Here’s another article that covers some of the #GalaxyS6 #Galaxys6edge issues that have been sent to us these past few days. We hope that our answers will not only help the case owners but also those that may be experiencing similar troubles.

  1. Galaxy S6 Edge Plus micro-USB port not working properly | Power Sharing app message keeps popping up on Galaxy S6 Edge Plus
  2. Galaxy S6 locked out due to fingerprint scanner not recognizing fingerprint
  3. Galaxy S6 soft keys stop working after an update
  4. Page comes up blank when searching | phone needs to restart in order to use Google search
  5. Galaxy S6 won’t power on and screen is black

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Edge Plus micro-USB port not working properly | Power Sharing app message keeps popping up on Galaxy S6 Edge Plus

I have a Samsung Galaxy S6 Edge +.

Last week I downloaded some sort of update from Samsung on my phone and from that time on my phone has been acting extremely strange although I cannot say for sure it has to do with the update.

So here is what it is doing:

  1. It is detecting a charge when it is not plugged in. I get the little charging animation on the bottom of the screen when you plug your phone to the cable, and it just happens randomly despite the fact that it is not connected.
  2. My screen will go completely black, except for a little white x on one of the bottom corners. I can be using the phone or it can be idle when this happens, seems to be completely random as well.
  3. I get a dialog screen saying something about Power Sharing and it comes back off after a second and then it will come back on and keep on doing this several times.
  4. The screen will come on, on its own as if I were pushing the home button when the phone is just sitting there. The phone will just be sitting there and suddenly the screen will come on. I’m not sure if this might have to do with the random charge detections that are occurring.

5.When I plug the phone in to charge it, it starts acting as if I were plugging and unplugging the cable in rapid succession. It would detect it was charging then not and back and forth again. And while I was trying to see if there was something wrong with the cable and just trying to adjust it I saw the amount of charge on the phone literally go from 15% to 35% in 5 seconds! Then it went back down. I have tried with different cables and it is the same thing.

  1. When I unplugged the phone this morning the phone automatically opened the Samsung VR Gear app on its own and then the screen went black and I got the little white x again.

I just uninstalled the Oculus App which might be related to Samsung VR gear thing however I might sure if that could be responsible for all that is going on.

All these things make the phone very hard to use as I can being trying to send a message or using an app and then my screen will go black, or I’ll get that power sharing message which just stops whatever it is that I was doing.

So what have I done already?

I already reset the phone.

Samsung Support had me try safe mode, but the issues persisted.

They had me factory reset the phone which I did, issues are still occurring.

I read something about Galaxy VR gear updates being responsible, I tried uninstalling this but I can’t disable it, I was able to uninstall the Oculus app, however I’m not sure if that is related to what’s happening to me.

Eventually Samsung Support told me to take it to the shop for repair. I live in Costa Rica so of course any hope for the company itself recognizing some sort of warranty for a $700 phone that’s just 8 months old isn’t going to happen.

Any suggestions, any ideas?? Thank you! — David

Solution: Hi David. The details you provide here shows that the problem is not software-related but on your device’s micro-USB port. If you’ve been using gadgets this past few years, it may no longer surprise you to know that damaging a charging port is easy. By design, making a connection between a USB port and the end tip of the charging cable only requires small amount of force. This means that a user may not even realize that he or she has damaged the port. The connectors themselves are meant to withstand regular making and breaking of connections but sometimes, the pins inside can still break for some reason. Sometimes, wiggling the USB cable the other way can also damage the pins without you knowing. However you damaged the charging port, the most important thing to do now is to have it fixed. You can do that by letting a professional replace the damaged part for you, or doing the replacement yourself.

You may be asking why the heck would a broken charging port result to Power Sharing app message on the screen. Well, the only logical explanation that we can come up for that is that the device may be getting some signals from the broken micro USB port that an OTG cable is inserted. As you can see, Samsung’s Power Sharing app, is a software that allows select devices to transfer power to another device via USB connection. The cable needed for the power sharing feature is a special OTG (on-the-go) cable. For some reason, your S6 appears to detect that you’re trying to initiate power transfer, resulting to the Power Sharing popup you’re getting.

Our blog does not deal with hardware troubleshooting and repair so we can’t provide our own guide on how to fix the charging port. If you think you can manage the part replacement, use Google to search for a detailed guide. For starters, you can use iFixit website.

Keep in mind fixing or replacing a smartphone requires some electronics skill or familiarity, not mention the tools. Although a Galaxy S6’s micro USB port itself only costs between #20-$40, the tools you need may cost you more.

Problem #2: Galaxy S6 locked out due to fingerprint scanner not recognizing fingerprint

Screen locked out/forgot backup password.

Hi. My phone didn’t recognize my fingerprints I used to unlock my device. I don’t know why. So it asked for my backup password. Unfortunately, I forgot my password. I tried to unlock it through Google recovery however my wi-fi and mobile data are both off. I’ve researched about my case and most of the solutions were to do a hard reset. I also found out that this unrecognized fingerprint thing was one of the major problems of Samsung Edge 6+. I don’t want to do a hard reset since I will lose all my data. Went to Jarir shop where I bought it and they are telling me the same thing. I know that there is still a solution to this so I am asking your help. I was screen locked out since March of this year and haven’t used my phone since then. I would appreciate it very much if you can help me in unlocking my phone. Looking forward to your reply. Best regards. — Azel

Solution: Hi Azel. Ever since fingerprint scanners were introduced to smartphones, screen lockouts due to fingerprint sensor failure has become common. We’ve received a lot of identical issues across multiple devices so your case is definitely not something new. There can be multiple reasons why a fingerprint scanner fails to read your finger. The most common one being a dirty scanner surface. Build-up of oil, dirt, and other objects can render the scanner not effective because it can’t get an accurate reading. Another reason can be how the fingerprint was created and saved in the first place. A small variation in placing your finger while trying to unlock the phone can be a headache. There are other reasons, including software malfunction, that can trigger the scanner to fail but we don’t want to discuss them here.

Resolution-wise though we don’t know where you get the impression that there’s another way to gain access to a locked out Samsung Galaxy S6 phone. To tell you frankly, master reset is the only way to go. We are not aware of any other way (legal or not) to bypass a locked out phone. If you want to use your phone again, you really have to sacrifice your personal data.

Problem #3: Galaxy S6 soft keys stop working after an update

After installing the latest update for my phone from AT&T, I have had the following issues:

  1. When in an app, the app will try and end. It’s as if I’ve hit the recent apps button but I don’t want to close the app.
  2. When I try to use the recent apps button, it won’t show all the apps I’ve been in to close them.
  3. The back arrow button will not work so I can back out of an app properly.

This is really frustrating as I can’t use an app without it flashing to the close all screen. I can touch the smaller window to access the app I was in but then a few seconds later, it will try to close it again. I can’t find where anyone else has been having this issue after installing this latest update. Please help! — Jessica

Solution: Hi Jessica. Since you did not mention what update you installed, we can only assume it’s the Android Marshmallow. The first thing that you want to try in this case is refresh the cache partition of your device. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In most post-update cases, forcing the phone to create a new system cache is enough. However, if the soft buttons on your device continues to fail, consider wiping the phone via factory reset. This procedure will wipe everything from your phone’s storage device so make sure that you create a backup of your personal data. Here’s how:

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

Problem #4: Page comes up blank when searching | phone needs to restart in order to use Google search

My phone is a UMI Iron Pro which is pretty much a Galaxy S6. I have friends with the same model but without the issue I have.

Kernel: 3.10.65+

ISP:  2 degrees (New Zealand)

Wireless: D-Link repeater router and Netcom N600 Dual Band WiFi Gigabit Modem Router

Mobile: 3G / 4G  GSM

My issue:

Often when I use Search (Google) the page comes up blank even though the green loading bar operates correctly. Sometimes I can click on the blank page and it picks up an invisible link on the page.

Sometimes, I can put my search text into another browser, e.g. InBrowser and the results come up without any hassles.

Other times, I need to switch off wireless and switch it on again. Other times I have to reboot the phone.

(The battery in this model is not removable).

My wireless signals are very strong and mobile network has good reception. Interestingly when I had a cheap Alcatel Onetouch phone I did not have this issue.

With a strong background in both computers and to some extent Android phones, this has me stumped. I have deleted and reset the AP, checked with the ISP website and in person at their shop and the ISP settings are correct. I have also tried locking in the phone MAC address.

There must be something obvious I am missing here! — Grant

Solution: Hi Grant. We’re not very familiar with this Android device so we can’t say if this is phone-specific problem, or something that simply happens due to a firmware/software glitch. As in most Android troubleshooting, we would like you to follow the general rule of thumb to isolate the cause of the problem.

The first thing that you want to do is boot the phone in safe mode so you’ll know if a third party app is to blame. We can’t provide the exact steps on how to do that on your phone but we hope that you can manage to look for a way to do it.

If the issue remains even when safe mode is enabled, you can try to wipe the cache partition next. This will clear potential cache-related issues that may have developed over time.

Finally, do a factory reset if nothing changes.

Problem #5: Galaxy S6 won’t power on and screen is black

When I took my phone out of my pocket I couldn’t turn it on even though I was positive I charged it the night before. This has happened before so I thought nothing of it and continued my day. When I got home I could usually plug it in and hold the power button down and it would turn on, but it didn’t happen this time. There were lights on in the front like it was powered on but the screen was black. Later when I was trying again the pixels on the top right edge where lit up and to my surprise they were the right color. I tried opening the phone up to unplug the screen and reconnect it but nothing happened. My screen has been cracked for 4 months, would that have anything to do with it? I don’t really want to take it into a phone repair store as I need it for tomorrow and many take much longer than that. — Jared

Solution: Hi Jared. If the phone appears to show the usual indicators of a working device like a sound and vibration during boot up, notification sounds for incoming app messages, or still receives calls even though the screen is black, that suggests that the problem may be isolated to the screen alone. However, if any of these mentioned indicators are not present, you can assume that you have a totally broken system. Either way, we think that you need to have the phone checked by Samsung or by a qualified technician for repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

American models of the Sony Xperia Z5 and Z5 Compact won’t have a fingerprint scanner

Sony Xperia Z5 Compact

Xperia Z5 Official

#Sony has officially announced the arrival of the #XperiaZ5 and the #XperiaZ5Compact for the U.S. markets. A new revelation, which has been confirmed by multiple sources, tells us that both the handsets will not have a fingerprint scanner on board. This is a big letdown as Sony’s implementation of the fingerprint scanner, especially its positioning, is one of the best we’ve seen on Android smartphones so far.

The company hasn’t mentioned why this omission was made, but we’re very curious to learn about the company’s reasoning. Sony has also removed all mention of the fingerprint scanner from the American Xperia Z5 and Z5 Compact product pages, which pretty much confirms this.

The Xperia Z5 and the Xperia Z5 Compact will be launched in the U.S. on the 7th of February for $599.99 and $499.99 respectively. With this new report however, we don’t there will be people lining up to buy the handset, not that there was a high likelihood of that happening anyway.

What do you make of this report? Sound off in the comments below.

Via: The Verge

Galaxy Note 5 touchscreen is inaccurate, other LCD screen problems

Note 5 screen

We’ve come across a number of screen-related problems on the #GalaxyNote5 this past few weeks so we share them here today. If you’ll continue reading, you’ll notice that many of the cases are hardware in nature so there’s really little to nothing that we can do about them when it comes to troubleshooting. Our blog does not provide hardware tips or fixes, but we hope that enlightening you to have your device checked by a technician is a good first step towards resolution.

These are the specific issues tackled here today:

  1. Galaxy Note 5 touchscreen not working
  2. Galaxy Note 5 black screen issue
  3. Galaxy Note 5 touchscreen is inaccurate
  4. Dropped Galaxy Note 5 has blurry green screen
  5. Galaxy Note 5 screen issue when phone is inactive
  6. Galaxy Note 5 fingerprint scanner issue when charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 touchscreen not working

So everything works just fine, the screen lights up, goes to dimmer sleep mode, then black , wakes up just fine. All the pixels move ( currently i have an alarm that needs dismissing and the arrows are glowing and moving across the screen)  but the touch screen doesn’t work so i can’t dismiss the alarm, i can’t answer the phone. i can’t DO anything!!! 

Volume up/ down, home and OFF button work just fine. HELP PLEASE. Phone is in mint condition but the warranty ran out December 19 so i’m kinda screwed. — Naloxone

Solution: Hi Naloxone. Based on the problem description, the issue appears to be hardware in nature so doing the usual software troubleshooting we provide in this blog won’t help. The only thing that you can do on your end right now is to test the display or screen status via service menu (if you can manage it given how erratic the display works right now). To access the service menu, simply dial *#08#. The tests in the service menu are self-explanatory so you shouldn’t need any explanation what the results mean. Regardless of the results though, we recommend that you let a professional handle your phone so they can check and decide what to do with it. Hopefully, the issue is only isolated with the screen, as that can be easily replaced. However, if the problem involves other components in the logic board, repair may not guarantee a fully functioning phone afterwards.

Problem #2: Galaxy Note 5 black screen issue

Hello. Recently i accidentally dropped my mother’s phone. The result was a black screen and we had difficulty turning the phone on. The 2 buttons located at the bottom of the phone would light up but nothing else would work. Apparently after a few hours of trying to troubleshoot it, she managed to get it to turn on and everything  working fine but at random moment my mothers found out that something located on the left side of the phone is causing the problem once you apply pressure to it.

Is there any troubleshooting method we could use or is there anything you can recommend to get it fixed? If anything, thank you and have a nice day. — Emily

Solution: Hi Emily. Just like water damage, dropping a phone can result to all sorts of problems. There clearly is a hardware issue on your mom’s phone right now so the best course of action is to have the phone checked by Samsung or a shop. If it was provided by your wireless carrier, make sure to talk to them about how to get the phone replaced. Keep in mind that any physical damage on the phone voids the warranty. Whatever action you take to have this device fixed or replaced, you are surely going to invest something. We don’t know what’s the arrangement with your carrier about device replacement but they may be the best option where to get a replacement device at this time.

Problem #3: Galaxy Note 5 touchscreen is inaccurate

I’m having huge problems with my Samsung Galaxy Note 5 for the last few months! I bought my phone during second hand half a year back with Android 5.0.1 Lollipop and it worked great for the first couple of weeks. Then it started to make really strange problems with its touchscreen. When I unlock my phone the touchscreen is really inaccurate when I try to open an application it opens the one next to it (right or left to it). When I open the keyboard to write a message and press a letter it presses a letter next to the one I pressed and whatever I do the screen is completely inaccurate. The only way to fix it was to just turn the screen off and then on back again, then it would work fine. The problem occurs everyday.

When I leave the phone for more than 15-20 minutes without using it, when I unlock it the problem occurs. I tried rebooting the phone everyday but that didn’t help. still the phone kept making this problem like 5-10 times a day and its really frustrating. Please if anyone could help me! — Angel

Solution: Hi Angel. The problem may be caused by a third party app. Kindly boot the phone in safe mode and run it like that for 24 hours. While in safe mode, third party apps will be prevented from running so it’s a good thing to do to verify our hunch. Here are the steps to do it:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

If the issue fails to occur in safe mode, that’s an indication that one of your apps is problematic.

Problem #4: Dropped Galaxy Note 5 has blurry green screen

Hi Droid Guy. I dropped my Samsung Galaxy Note 5 phone today. The screen was already cracked beforehand but today I saw that blurry green screen of lines (like when you break your computer screen) flash before it all turned black.

I’ve tried holding the lock and volume down button. The blue LED light flashes a few times before it goes away. The phone has also vibrated every now and then.

I’m totally puzzled but this and it would be good if I could get some help :/

Thanks! — Rebecca

Solution: Hi Rebecca. Just like what we tell Emily, the problem is hardware in nature and no software troubleshooting or solution can fix your issue. The drop may have damaged the motherboard, or just the screen. Whatever the case is, you need the assistance of a professional to handle this thing for you. If there’s no Samsung store in your area, make sure to visit a local electronics shop so they can diagnose what the real issue is.

Problem #5: Galaxy Note 5 screen issue when phone is inactive

Hello DroidGuy. Lately, I’ve encountered a problem trying to add an emoji to a text message. I’m not sure if the problem is with the phone, some setting on the phone, or maybe something to do with the contact I’m trying to text, but if I click the little smiley icon on the Samsung keyboard layout, the color of the icon changes from white to yellow, but the screen showing available emoji’s doesn’t come up.

I’ve also started noticing that the screen freaks out when the screen is about to shut off due to inactivity. It blinks bright yellow, then goes darker or green, then the screen will shut off.

It also seems that my Yahoo mail account I have set up on the phone, doesn’t automatically update when I get a new mail message. If I open the mail app and refresh, new mail shows up, but after doing this manually, if I refresh again, I’ll see a few new e-mails, and after I go through them and read, delete, etc. if I refresh again, I sometimes get more new mail, even though I just refreshed a few seconds ago. Can you help? Thanks. — Jim

Solution: Hi Jim. It’s often difficult to determine the true cause of an issue or issues if we don’t know the full history of a device. We think though that a software overhaul won’t hurt at all if you try it first. Kindly do a factory reset first so you will see the difference. Here’s how it’s done:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

The emoji problem you mentioned may be app-related. Make sure that you update the messaging app or keyboard you’re using to fix it. The rest should all be fixed by factory reset.

Problem #6: Galaxy Note 5 fingerprint scanner issue when charging

It often takes several attempts to get to the desktop from the screen being off and the phone locked. I put my thumb on the fingerprint scanner and it goes to yet another screen, where I have to simply swipe left or right to get to the desktop. 

The problem is, at this 2nd screen, the wallpaper registers my swipe, by simulating a ripple of water, but does not open to the desk top. I have to do this 2 or three more times.  

Also, if the phone is charging the fingerprint scanner feature is buggy. Sometimes it doesn’t respond.

Any of the above happen often, but not everytime. I have tried restarting my phone but that doesn’t seem to fix it. — Ron

Solution: Hi Ron. Just like what we tell Jim, make sure to do a factory reset first to ensure that there’s no firmware-level bug causing the problems.

For the fingerprint scanner issue, make sure that the Home button or scanner is clean by wiping it gently. Dirt or stuck prints can sometimes interfere with the reading causing errors. If the issue remains though, the problem might be due to a malfunctioning microUSB charging port. Have the phone replaced if the issue persists.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

All 2016 Moto handsets to have fingerprint scanners

Moto X Style

Although #Motorola was one of the first Android OEMs to have a fingerprint scanner on its devices (Atrix 4G), the company was surprisingly missing from the action in 2015. However, the SVP and President for Lenovo China and Asia Pacific, Chen Xudong has announced that all upcoming Moto phones will have fingerprint scanners underneath.

A large number of companies are building fingerprint scanners on their smartphones, so it was a little shocking to see Motorola exempt from that list last year. As we all know, Motorola phones will solely go by the Moto branding, which was a decision taken by Lenovo earlier this month.

With the Moto branding focusing largely on high end offerings, it will be interesting to see how this will pan out for the company. We don’t expect there to be a lot of handsets from the company this year, with only the Moto X Pure Edition successor expected this year and perhaps a fourth gen Moto G.

Source: Sina

Via: GSM Arena

Galaxy S5 not detecting SIM and SD cards, other power boot issues

s5 not detecting SIM

Here’s another post that answers some questions posed by our readers regarding their #Samsung #GalaxyS5 phones having problems booting up and detecting SIM and SD cards. While power issues are common among many Android phones, we seldom hear an S5 suddenly stops recognizing a SIM and SD cards almost at the same time. Keep reading below to see more details about this particular problem.

  1. Black screen issue on Galaxy S5
  2. Galaxy S5 keeps saying unapproved charger is being used when connected to Wi-Fi
  3. Galaxy S5 fingerprint scanner and alternate password stopped working
  4. Galaxy S5 not detecting SIM and SD cards
  5. Galaxy S5 no longer booting up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Black screen issue on Galaxy S5

Hello, I recently purchased an unlocked AT&T Galaxy S5. It came loaded with Android 4.0, which I ran for only a day or so.  I updated to 5.1.1. 

Now, I get two issues, most often, the display is not responsive, once or twice a day. You hit home key or power key, and the lights flash on either side of home key, but screen remains black.  I can log in with finger print, from what I can tell, and the screen is accepting touches, and things are happening, but I cannot see them. I am forced to remove battery. I also did a factory data reset from the back up and reset screen, re loaded the above apps, but issue still persists. Now, I am getting issues where you hit home key, phone vibrates and restarts.

I just did your suggestion wipe cache and will see if it works. Another question I have for you is your master reset described on same page as wipe cache, the same thing I did with factory data reset? 

One side note, the phone is being used on Straight Talk Network, but always shows ATT in left corner, which I am sure Straight Talk is using ATT’s infrastructure.

I would really appreciate your thoughts! — Mark

Solution: Hi Mark. The black screen issue may be triggered by one of your apps. You mentioned that you re-installed the same set of apps after doing a factory reset. That means that the reset may have not done anything to fix the issue as you simply re-introduced the problem afterwards. As there’s no way to be certain if our theory is correct, we recommend that you do another round of factory reset and let the phone run for at least 48 hours without installing any of your apps back. This way, you can observe the phone and compare how it behaves when the operating system is not interacting with any third party apps. If the issue fails to occur during the observation period, that’s a good confirmation that an app is to blame. The next thing that you must do afterwards is to install each of your apps individually and observing how the phone after each installation. Do this until you have eliminated the source of the problem.

Factory reset is also sometimes called a master reset. There are two ways to achieve a full reset. One is by going under settings, and the other one by using the hardware keys or buttons. The latter is used when a user can no longer boot the phone normally and the only way to do a reset is via recovery mode.

Problem #2: Galaxy S5 keeps saying unapproved charger is being used when connected to Wi-Fi

I was in airplane mode because I was off the network and using Wi-Fi for data while on vacation. I carried my Samsung power brick and Samsung USB3 charging cable. For the first 3 days, all was fine. On day 4, the phone started telling me that I was using an unapproved charger.

Luckily, my wife also has a S5, so I slipped my battery in her phone and it charged. I next looked at what was different — her phone was completely off the net, both wireless and Wi-Fi.  Using this new information, I turned off Wi-Fi and was then able to charge the phone, but when it was completely charged, it would repeatedly give the foreign charger message.

Any suggestion on what I should so for future foreign trips where I rely on Wi-fi only? I want to have a plan.

Thanks. — Keith

Solution: Hi Keith. Never heard of this problem before so this might be isolated to your device. To narrow down the possible causes, try to compare the list of apps your wife’s S5 with yours and see if you have something that she doesn’t. That might offer a clue or may tell you that a particular app is not working properly. Poorly coded apps can sometimes lead to all sorts of problems so making sure that you don’t install one in your phone is important.

You can also try to boot your phone in safe mode. This special environment allows you to know if one of your third party applications is problematic. In safe mode, third party apps are prevented from running. If the issue fails to occur while in safe mode, that’s a confirmation that one of your apps is indeed to blame. Here are the steps to boot your S5 in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Problem #3: Galaxy S5 fingerprint scanner and alternate password stopped working

Hi The Droid Guy (Team?). My S5 mini stopped recognizing all registered finger prints. For the past 12 months I am having the phone, I never had to use the alternate password – so I forgot about it (or it is not recognized either). Is there any way to get the alternate password reset without the device being wiped? We cleared the cache partition without any changes.

According to Samsung they have a policy in place where removing a lock mandates wiping the device regardless me providing proof of ownership (tax invoice from carrier stating IMEI #).

Strangely enough, the screen is stuck at the alternate password prompt and does not provide me with the “Unlock via Google” option as it does on one of our other S5 minis an on our S5.

Can you please enlighten me about whether it is technically possible to unlock without wiping the device.

Being an IT man myself, I wonder where I can find Samsung’s Android code for that particular model so that I could take a look myself at the locking function.

I would also consider booting the device from an SD CARD and get access to the original file system to remove/modify the “lock file”.

Cheers. — Stefan

Solution: Hi Stefan. There’s no known hack at this time to modify the “lock file” in the Android operating system. The only effective way to change or remove registered fingerprints without involving yourself too much is by rooting the phone so you can clear the data of the fingerprints app. Once you have rooted the S5, you can then install Titanium Backup app, go to Backup/Restore tab, and clear the data of the fingerprints app.

Problem #4: Galaxy S5 not detecting SIM and SD cards

Hi there Guys! I’m from Panama (Central America). My English is kinda rusty so I will try my best to explain my issue. I’ve having issues with two things in my Samsung Galaxy S5:

  • doesnt recognize Sim card, and
  • doesnt recognize SD card

Every time a I’m in my house or work I lose signal for minutes. I change my SIM for a new one and still happens. I try with another sim card from the same carrier and it still happens. I don’t know if it’s the carrier or the antenna in my cellphone. Is the bandwith a factor to consider?

I bought a new microSD card (32GB Maxell, class 10). I use to have one with 4GB class 2. Suddenly my cellphone doesn’t recognize it or says is damage. I even format it and it still doesn’t recognize it or it recognize it at the beginning and then my cellphone starts to restart and if try to restart or shut down the cellphone keeps on.

I prove the SD in my PC and in other cellphone and it works fine. And if I put my older 2GB microSD in my phone it recognize immediately (but at beginning of this afternoon it was giving me the same trouble). What you think is going on?

I call Samsung Latin America and they told me it could be my carrier but I don’t think so. My sisters have an s4 mini and never had this issue with the signal and I don’t think it can affects my microSD port (or am I wrong? O.o)

I know you are busy guys, This cellphone is new and I still got my guarantee so I will take it tomorrow to an authorize center to check it. But I still want to know your opinion because I don’t really trust that place and a second opinion is always necessary). Thank you for your time. — Alexander

Solution: Hi Alexander. The fact that the cards (SIM and SD) are working is a good indicator that you may have a general hardware failure on your phone.

A good working S5 does not simply stop recognizing a SIM and SD card about the same time. If your S5 has been dropped or got wet, an issue like yours can happen. If this phone was never dropped or seen water, there may something inside that causes it fail to read the cards. We cannot be certain in our diagnostics because we obviously haven’t checked the physical state of your phone. Before you send it for a general checkup though, we suggest that you do a factory reset first. If you haven’t tried doing a factory reset on an S5 before, here are the steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #5: Galaxy S5 no longer booting up

Hi. I saw your blog and am hoping you may be able to assist me with the issue I am currently having with my phone. It has been working fine, other than random resets here and there. I have had it almost 2 years, so I have been expecting to replace it soon, but I want to be able to save whatever pictures or videos of my sons I have from over the holidays.

So it has been charging for a little over an hour and the blue light was flashing. When I hit the home key to see what the notification was, the screen remained black. I tried the side key as well, and the screen remained black that time too. At that point, I took out the battery and after leaving it out for a couple of minutes, put it back in and attempted to turn on the phone which usually works. I tried the soft reset which was recommended in your post and that did not work either. I am hoping you may have another suggestion.

Thank you for your time. — Kellie

Solution: Hi Kellie. You mentioned that your phone had been randomly resetting from time to time. That can be a sign of a failing battery. Please try using another battery to see the difference. You can also try to check if another charger can successfully power the phone back on. Other than these, the next best thing that you can do is to have the device checked by a shop.

 

 


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Xiaomi Redmi Note 2 Pro with rear fingerprint scanner leaks out

Xiaomi Redmi Note 2 Pro

Xiaomi Redmi Note 2 Pro

A new leak has given us our best and closest look of the upcoming #Xiaomi #RedmiNote2Pro smartphone, with what appears to be a very premium design. The handset is shown to be packing a rear fingerprint scanner as well, which is very similar to #LG and Huawei’s implementation with the #Nexus5X and the #Nexus6P respectively.

It is said that the Redmi Note 2 Pro will be a variation on the Redmi Note 2 that was released in August as a midrange offering. So living true to its name, it seems like the Pro version will be improved in a couple of areas to make it stand out from the competition.

The Redmi Note 2 Pro is said to be sporting a 5.5 inch 1080p display, a 13-megapixel camera on the back, the octa core MediaTek Helio X10 SoC, 2GB of RAM, 32GB of internal storage and Android 5.1 Lollipop with MIUI 7. Knowing how almost every Xiaomi device is limited to the Asian markets, we won’t be surprised if similar treatment is shown with the Redmi Note 2 Pro.

Source: Mobile Dad – Translated

Via: Android Headlines

Top 10 Android smartphones capable of fingerprint recognition

Fingerprint scanners. Can’t have a flagship smartphone without one in this day and age, but the Android handhelds that do support the futuristic method of biometric authentication are often accused of shoddy, gimmicky execution.

Fingerprint scanner

Even when done properly, the technology continues to stir up controversies, although Apple fans were very quick (and proud) to adopt so-called Touch ID recognition on the iPhone 5s, then the 6, 6 Plus, 6s and 6s Plus models, as well as the iPad Air 2, iPad mini 4, and iPad Pro.

Many will argue Cupertino managed to deeply integrate the feature into iOS straight off the bat, letting its customers not only unlock devices via fingerprint, but also seamlessly authorize online payments, and logins in various proprietary apps.

Then again, as Samsung Pay gears up to roll out to a bunch of Galaxy stars, including some that don’t shine as bright as the S6 Edge+, and Android Pay looms large on the horizon, as part of Marshmallow’s basic set of native goodies, it’s time we took fingerprint-capable gadgets more seriously than ever.

Android Pay

To that end, we’ve gathered a handy list of ten Android smartphones available on Amazon today which support fingerprint magic. Before long, this will noticeably grow, as the Xperia Z5 trio, 2015 Nexus duo, and others join the party, but once again, let’s focus on the now:

Samsung Galaxy S6 Edge Plus – $710 factory unlocked international

First and foremost, let us stress we’ve tried to make today’s top ten as diverse as possible, so as not to be accused of Samsung fanboyism. Otherwise, we risked the Android manufacturer kings taking over nearly the entire ranks, having introduced mobile fingerprint compatibility back in early 2014, with the now ancient GS5.

Galaxy S6 Edge+

That said, the S6 Edge+ predictably headlines the roster, despite its extravagant price tag, with silky smooth touch-based fingerprint functionality, Samsung Pay around the corner stateside, and an entire slew of unrelated ultra-high-end features, like a dual-edge 5.7-inch Quad HD AMOLED screen, Exynos 7420 SoC, 4 GB RAM, and 16/5 MP cameras.

Samsung Galaxy Note 5 – $698 and up

Galaxy Note 5 fingerprint

No flashy curves, no European availability… just yet, a bundled S Pen accessory that you should be extra-careful with, and as for everything else, it’s the same as above. The fingerprint sensor is integrated into the home button, and unless a super-skilled, super-vicious hacker makes you his target, authentication and payments are nice and secure.

HTC One M9 Plus – $509

htc-one-m9-plus

Technically unreleased in the US, the MediaTek Helio X10 powerhouse is up for grabs on Amazon via import specialists sans an American-valid warranty. The home key-incorporated fingerprint scanner is actionable by touch here too, and it allows you to set up to five different profiles for sharing the device, and its state-of-the-art data protection, with family and friends.

Why haven’t you heard more chatter about the M9+? Well, the cameras aren’t great, battery life is somewhat underwhelming, and HTC’s marketing moolah was wasted on Iron Man.

Lenovo Vibe P1 – $459

Hello there, battery monster that literally just got unveiled at IFA 2015! It’s excellent to see you commercially available, even if likely in very limited, imported inventory. It’s even nicer to hear Lenovo hasn’t skimped on fingerprint recognition quality, promising half a second unlock times.

Lenovo Vibe P1

The overall quality-price ratio is what makes the Vibe P1 stand out from the crowd, with octa-core processing power in tow, 2 gigs of memory, a 13 MP dual-LED flash rear cam, 5.5-inch Full HD display, 32 GB internal storage space, microSD support and, above all, a gigantic 5,000 mAh ticker.

Huawei Ascend Mate 7 – $419 factory unlocked

Speaking of giants, the Mate 7 is no, not 7 full inches in diagonal, but pretty close, at 6. Much like the P1, its key strength is endurance, courtesy of a slightly smaller 4,100 mAh cell. The IPS LCD panel is 1,080p-capable, the 16 GB ROM microSD-expandable, and the Kirin 925 SoC octa-core-packing.

Huawei Ascend Mate 7

Too bad the rectangular fingerprint rig is a little harder to operate around the phablet’s back, and Android Pay capabilities baked into 6.0 Marshmallow are a sweet but unrealistic dream, as Lollipop hasn’t even replaced KitKat yet.

Meizu MX5 – $387

Stop being skittish about Chinese brands who haven’t officially penetrated the American market. Meizu’s time, for instance, will come, mark our words, either when the MX5 spreads worldwide, or when the just-announced Pro 5 takes off.

Meizu MX5

What makes the MX5 special? Take your pick – an always reliable touch-manipulated fingerprint ID apparatus, 5.5-inch FHD AMOLED display, octa-core Helio X10 CPU, 3 GB RAM, 20.7 MP photography virtuoso, 3,150 mAh battery, etc., etc.

Meizu MX4 Pro – $365

Meizu MX4 Pro

Don’t let the first part of the name fool you. The MX4 Pro is as high-end as smartphones came in late 2014, touting 2,560 x 1,536 pixels resolution on a 5.5-inch IPS LCD screen (resulting in 546 ppi), Exynos 5430 octa punch, 3,350 mAh juice, and 20.7 and 5 megapixel camera excellence.

Lenovo ZUK Z1 – $379

This brand and this device essentially came out of nowhere last month, with so-called 360 degree U-Touch tech among the primary selling points, plus Cyanogen OS support, a clean, minimalistic design, USB Type-C connectivity, and massive 4,100 mAh battery endowed with fast charging functions.

ZUK Z1

Expected out “internationally” in the near future, the Z1 should be in line for a Marshmallow update in a few months, which means Android Pay is coming to seal the already tempting deal including 3 GB RAM, 64 GB ROM, a 5.5-inch 1,080p screen, quad-core Snapdragon 801 chip, and 13/8 MP cams.

Samsung Galaxy Alpha – $284 AT&T unlocked

When’s the last time you thought of the venerable metal-framed 4.7 incher, the upper mid-ranger that started the high-end aluminum construction trend, and also registers and remembers your fingerprint… once you swipe it across the home button repeatedly.

Galaxy Alpha

Okay, so the implementation is seriously flawed here, the margin of error way too large, and the real-life utility of the biometric authentication mechanism almost nonexistent. But if you’re looking for bragging rights over owners of phones caught behind the times, and don’t want to spend a fortune in the process, this is still an option.

Besides, it’s supermodel skinny (6.7 mm), lightweight yet fairly robust, compact and Lollipop-running, thanks to a recent software makeover.

HTC One Max – $333

HTC One Max

Aged 2 going on 3, the cumbersome 5.9 incher belongs in a museum rather than a user’s (humongous) trouser pocket. But it’s affordable… at last, welcomes all your content on a 32 GB ROM and microSD card slot, Full HD-sporting, 2 GB RAM-packing, and LTE-enabled on GSM networks. The actual fingerprint scanner is pretty glitchy, we’ll be honest with you, and almost impossible to reach, as it’s situated on the rear of an 164.5 x 82.5 mm slab tipping the scales at 217 grams.