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How to fix a Samsung Galaxy S9 Plus that is charging very slowly (easy steps)

Charging issues in mobile devices as depicted by slow charging or no charging symptom can be attributed to hardware damage if not software glitches and bugs. In some cases, the problem is tied to a faulty battery, defective charger, or busted power outlets in use. Highlighted in this context are standard solutions and helpful charging tips for Samsung Galaxy S9 Plus owners who are dealing with charging problems, particularly slow charging issue. Read on and find out what to do if your Samsung S9 is charging very slowly.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Before you troubleshoot software issues that might have caused your device to charge very slowly, check and do the following:

  • Use only the original (Samsung-supplied) charger. Make sure you are using the original charger when charging your phone as the amperage on chargers can differ. If you need to replace your charger, choose an alternative charger with the amperage that is appropriate or compatible with your device.
  • Charge your phone from a power source. The power source or where you plug in your device will likewise affect the charging time. As recommended, charge your device directly from a power outlet as it charges your phone faster than plugging it into a laptop computer or other power accessories. Also ensure no damage to any of your charging equipment, charging port, and power source.
  • Don’t use your phone while charging. It’s expected for the charging time to take longer if  you simultaneously charge and use your device.
  • Quit all background apps while charging. While these apps are in standby mode, they’re still running in the background thus consuming power. The more apps you left in standby mode, the longer it would take for the battery to become fully charged. If possible, power off device while charging.

If the problem persists, begin troubleshooting software-related issues on your Samsung S9 Plus with these workarounds:

First solution: Soft reset.

A soft reset or device restart can help remedy minor software glitches that might have halted your phone’s charging system from performing at its best. This won’t delete any of your personal information or critical data from your phone’s internal storage so no need for backups. For starters, here’s how a soft reset is done on your Samsung S9 Plus:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Wait until your phone reboots, then use it until its battery life is reduced to a percentage level that prompts recharging.

Second solution: Check battery usage and manage rogue apps.

There are apps that used a lot of your battery so if you’re charging your phone while it’s turned on, there’s a chance that these apps consume the battery way faster than your phone recharges. To check and manage these apps, follow these steps:

  1. Swipe up on an empty spot from the Home screen to launch the Apps tray.
  2. Tap Settings.
  3. Tap Device management.
  4. Navigate to the Battery section then see which from your apps has to most number of power consumption.

If you find any unusual battery consumption by a certain app, manage your apps to lessen power consumption or rapid battery draining. If necessary, you can uninstall rogue apps from your device to prevent them from causing conflict.

Third solution: Update to the latest Android version available.

Software bugs can likewise cause the same trouble and as they can inhibit the charging system from performing at its usual pace. And one effective solution to this is through implementing the latest update on your device. Updates contain bug fixes that address existing issues on certain devices thus keeping your phone up to date is recommended. Here’s how to check and install new (OTA) update available for your Samsung S9 Plus:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Software Update.
  4. Select the option to Download updates manually.
  5. Wait for your phone to check for updates.
  6. If an update is available, tap OK then Start.
  7. Read the next message prompt then tap OK to reboot your device and apply the new changes from the recently installed update.

With your phone system updated, do some test charging and see how it performs with the latest Android platform.

Fourth solution: Wipe cache partition on your Samsung S9 Plus.

If you’ve managed to charge your phone up to 50 percent or higher, try to do a wipe cache partition to rule system cache issues out from the possible triggers. This also helps clear up your phone’s internal memory for better and faster performance. Should you wish to give it a shot, then here’s how it’s done:

  1. Turn off your phone.
  2. Simultaneously press and hold the Volume Up button, Bixby (Home) button, and the Power button for a few seconds.
  3. Release all three buttons when the Android logo appears.
  4. Wait for the Android system recovery menu to show up on your screen.
  5. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options.
  6. Press the Power button to confirm selection.
  7. Press the Volume Down button to highlight Yes, then press the Power button to confirm selection.
  8. Wait until the wipe cache partition is finished. When it’s done, the Reboot system now option is highlighted.
  9. Press the Power button to reboot your phone.

Charge your phone again afterwards and see if there are improvements.

Fifth solution: Reset your phone (master reset).

This would be the last option for you to try on if none of the previous methods is able to fix the problem. Complex system errors and glitches that might have messed up your phone’s charging function are typically rectified in the process. However this reset would cause data loss. If you think it’s worth a shot, then go ahead and perform these steps to back up and reset your Samsung S9 Plus:

  1. Back up your phone data.
  2. Swipe up on an empty spot from the Home screen to open the Apps screen.
  3. Tap Settings.
  4. Tap General management.
  5. Tap Reset.
  6. Select the Factory data reset option.
  7. Scroll to the bottom of the screen then tap Reset.
  8. Select the option to DELETE ALL.
  9. If prompted, enter your credentials for screen lock and Samsung account verification.
  10. Tap Confirm to continue.
  11. Wait for the reset to finish and your device to reboot.

Plug your phone into a power source and let it recharge. See if it’s still charging very slowly or not anymore. If this doesn’t help either, then consider repair options. The battery might have been busted and so can no longer hold a charge.

Repair options

Consider taking your phone to a nearest Samsung service center if the problem persists after performing all prior workarounds. There might some hardware-related issues that need to be dealt with to get your Samsung Galaxy S9 Plus charge normally.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy S9 Plus that cannot send/receive text messages (SMS) [Troubleshooting Guide]

New smartphones like the Samsung Galaxy S9 Plus do offer plenty of smart services and functions that reciprocate their hefty cost. Nonetheless, not all of these features are useful. Regarded among the key smartphone features would include but not limited to Wi-Fi, Bluetooth, and the basic messaging services to name a few. Hence it really matters if any of these services isn’t available. Tackled in this context is an issue affecting one of these key features, particularly on SMS or text messaging feature of the Galaxy S9 Plus. Learn what to do if you cannot send or receive text messages on your new Samsung handset.

When your phone cannot send or receive text messages (SMS), it could be due to a network problem or software issue on the device itself. One of the requisites for your device send and receive text messages is an active signal or cellular network connection. A good account standing is also necessary. Service providers or carriers usually imposed a soft disconnection to delinquent accounts. When this happens, outgoing services like calling and texting are limited or temporarily disconnected but incoming calls and texts can go through. In this case, you will need to settle whatever there is that needs to be settled on your account so as to resume your outgoing services.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus that can’t send / receive text messages

Highlighted below are some more inputs on what to do whenever you’ll have trouble sending or receiving SMS or text messages on your Samsung Galaxy S9 Plus. Feel free to use these subsequent walkthroughs when necessary.

First solution: Restart your phone (soft reset).

Minor software glitches that might have prevented your device from sending or receiving SMS are often dealt with by a simple restart on the phone also referred to as a soft reset. It clears up the internal memory and refreshes the system without affecting any of your important data on the phone. Here’s how it’s done:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Alternatively, you can perform a simulated battery removal equivalent procedure or soft reset using the hardware keys. It’s used to reboot a frozen or unresponsive device and works similar to the usual restart.

To do so, press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds. Release both buttons when the Samsung logo appears.

Second solution: Remove and reinstall the SIM card.

Sometimes SMS sending and receiving failed due to random SIM card issues. A quick simple solution to this is to reseat the SIM card on the phone. Here’s how:

  1. Turn your phone completely off.
  2. Press the card insertion or removal tool into the combined nano SIM/microSD card tray pinhole and then gently push it in until the tray pops out.
  3. Slide the nano SIM/microSD card tray out of the slot.
  4. Remove the SIM card from the tray and check for any signs of damage. If the SIM card looks good, place it back into the tray with the gold contacts facing the back of the phone.
  5. Press the nano SIM/microSD card tray back into its slot until it clicks.
  6. Once the tray is secured in place, press the Power button to turn your phone back on.

Third solution: Clear cache and data from the messaging app.

Corrupted caches or temporary files in the messaging app can also cause conflict to SMS messaging function of the phone. In this case, clearing cache and data on your messaging app will likely fix it. Here’s how it’s done:

  1. Swipe up or down from the Home screen. Doing so will open the Apps screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select your Messaging app.
  5. Tap Storage.
  6. Tap Clear Cache to wipe out temporary files from the messaging app.
  7. Tap Clear Data to delete all temporary data saved in the app’s memory.
  8. Read and review the message prompt, then tap Delete to confirm.

Restart your phone then open the messaging app afterwards. Create a test SMS message to see if  sending and receiving are already working.

Deleting old and unwanted messages and conversations can also help if the problem is somehow tied to a corrupted message thread or conversation.

Fourth solution: Reset network settings on your phone.

Network options or relevant settings that aren’t properly configured may also be the underlying cause. Network settings can be altered automatically by some updates be it for apps or Android. If you have enabled auto-update on your device, then this is possible. To fix the problem you can try a network settings reset with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. If prompted, enter the PIN or password for your device.
  7. Tap Reset settings to confirm action.

Fifth solution: Master reset or factory data reset your Samsung S9 Plus.

As your final option, perform a factory data reset or master reset. The problem could be due to a major system error that can only be rectified by a full system reset. Please note though that you will lose data in the process so creating a backup would be necessary. Here’s how it works:

  1. Back up data on the internal memory by navigating to Apps-> Settings-> Cloud and accounts-> Backup and restore, then select the desired option like Back up my data or Automatic restore.
  2. After creating necessary backups, proceed to a master reset with these subsequent steps.
  3. Swipe up on an empty spot from the Home screen to open the Apps screen.
  4. Tap Settings.
  5. Tap General management.
  6. Tap Reset.
  7. Select the Factory data reset option.
  8. Scroll to the bottom of the screen then tap Reset.
  9. Select the option to DELETE ALL.
  10. If prompted, enter your credentials for screen lock and Samsung account verification.
  11. Tap Confirm to continue.
  12. Wait for the reset to finish and your device to reboot.

Ask further assistance

Contact your carrier or network service provider to escalate the problem and likewise ask further assistance and options if you still cannot send or receive SMS or text messages on your Samsung Galaxy S9 Plus after exhausting all possible means on your end. There might be some issues on your carrier’s end or account-related issues that need to be settled to get your services back up and working as intended. If all is good with your account status and network services but still the problem isn’t fixed, then you may contact Samsung Support for other options and recommendations. There might be a more intricate software error that’s preventing your phone from carrying out messaging services and requests.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix an Asus Zenfone Max Plus (M1) smartphone that is not charging? [Troubleshooting Guide]

Charging problems in mobile devices are often tied to a bad battery. This however isn’t likely the case with the Asus Zenfone Max Plus (M1) that is not charging given the fact that this is a new device. For sure it will go through a series of quality testing prior to roll out in stores. Having said that, you may consider looking into other factors that can likely cause charging issues to occur on your device be it slow charging or not charging at all. Among other common culprits are faulty apps, bad updates, faulty charger, damaged charging ports or power outlets, and physical or liquid damage on the phone. The last factor could be the root cause especially if you dropped your phone or got it wet before the onset of the problem. Symptoms of liquid damage may surface later if not sooner so better consider that too.

Meanwhile, charging issues that are software-related can be resolved by performing some workarounds on your end. Hence before you head out and take a trip to a service center, you might as well try something and attempt to fix the problem at home. You may refer to the subsequent charging tips and workarounds in this post when necessary. Just scroll down and read on.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Observe proper charging procedure

Smartphone manufacturers typically give out recommendations regarding proper way of charging for safety reasons so as to prevent causing any damage to device itself. And these are as follow:

  • Use only the original (OEM) charger. The original charger is designed to produce the right amount of power needed for to charge up your phone in a specified period of time. Using other chargers or third-party accessories is therefore discouraged as there’s a chance that the power output level is not compatible with your phone. As possible result, your device may charge but very slowly compared to charging with the original charger or worst, it may not be able to charge at all.
  • Charge from power outlets or wall sockets. While you can plug your phone into a computer port or other USB/charging ports, the power output may not be the same as that from the power source or wall outlets. Unless you’re in the middle of the road and all you’ve got is a power bank or a laptop, then you can charge your phone through whatever power source you have. The charging time however may significantly be longer than when using wall sockets.

If you’ve adhered to all these proper charging recommendations but still couldn’t get your device to charge as intended, then move on and troubleshoot software errors on your phone that might have prevented it from charging.

Potential solutions to charging issues on your Asus Zenfone Max Plus (M1)

Highlighted below are generic solutions and methods that will help you determine the underlying cause and get the ultimate charging fix for your device.

Check for any signs of damage.

The charging port, USB cable, and AC adapter must be in working condition for the charging system to work on your device. The charging system is one of the hidden programs/apps of your phone that is assigned to carry out charging operations from the moment your device ran out of power up to when it’s fully charged. If any of the charging components isn’t working, that will likewise halt the charging system from serving its purpose. In short, it won’t work too.

To determine which from among your charging paraphernalia is not working, you can try switching between charging ports, USB cables, or chargers.

Alternatively, you can try a new charger for your Asus Zenfone Max Plus M1. This however could mean spending some bucks for procurement. But it could be worth it.

Force your phone to restart while connected to the charger.

This method can help if your phone couldn’t charge because of some software glitches or system bugs that may have hindered the charging system from doing its job. Here’s how you do it:

  1. Plug your phone into a power source.
  2. When it’s plugged in, press and hold the Volume Up key and the Power key for about 30 seconds or so.
  3. If you hear or feel your phone vibrates. You can release the Power key and Volume Up key at this point and then leave your phone connected to the charger for about 30 minutes.

After the elapsed time, check and see if it is already able to charge. If it is not, then give it some more time to charge probably 1 to 2 hours utmost.

What to do if your phone is able to charge again?

If you can get your device to charge again, try to remove any suspicious apps you’re recently installed especially the ones you’ve added before the phone run out of power. It is possible that a certain downloaded app is buggy and causes massive battery draining. This could be the main reason why your device is having a hard time to gain power again. You can diagnose apps in safe mode or immediately head over to the Apps Manager and uninstall suspicious apps from there. It will also help for you to determine which of your apps is draining much power by heading over to the Battery Usage menu of your device.

Aside from removing bad apps from your phone, you may also resort to a hard reset especially if the problem started after installing new software updates on your device. It is possible that the new updates override your current settings or worse, ruin the charging system on your device. All data including personal settings and information and/or any software bugs are wiped out in the process thus giving your phone a fresh and bug-free start. If possible, you can proceed and carry out a hard reset through the settings menu. Here’s how it’s done:

  1. To get started with a hard reset or factory reset, back up your important information then head over to Settings-> Backup & reset-> Factory data reset-> Reset Phone.
  2. Select the option to Clear everything to confirm and proceed with the full system reset.

Your phone will automatically reboot until it’s ready to use.

Seek more help

Consider problem escalation as your last option if nothing else works on your end. You may opt to reach out to your carrier or Asus Support team for further assistance and recommendations if your Asus Zenfone Max Plus (M1) is still not charging after exhausting all possible means there is to fix the problem on your end. See if you can also avail for warranties, like replacement battery or charging equipment. Otherwise, you will need to pay extra for tech service or repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J2 Pro 2019 with Black Screen of Death (easy steps)

The black screen of death (BSOD) issue is common to Android users. In fact, we have received quite a lot of complaints from our readers who own the Samsung Galaxy J2 Pro 2018 regarding this problem. According to some, the issue started on its own without any valid or clear cause. There were also others who said that the issue occurred after the phone got dropped or fell on a hard surface. As to the latter, it’s clear that the problem is due to physical damage incurred by the phone from the drop. Hardware issues have to be addressed by Samsung’s technicians.

In this post however, I will address this problem to help our readers who reached out to us complaining about the issue. This is only applicable to issues that occurred without any apparent reason or cause. I will share with you the solution that we’ve always been using to black screen issues with other devices including the flagship phones. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this post may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix black screen of death issue on Galaxy J2 Pro 2018

The following solutions have been proven effective in dealing with this kind of problem unless, of course, the issue is caused by physical and/or liquid damage. Don’t worry, they are always safe to do for both your phone and your data in it but just make sure you’re doing them right. We know this for a fact because majority of the complaints we received that have similar symptoms were due to a very minor problem–system crash. With all that being said, here’s what you should do about it:

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

The method is called Forced Restart which simulates battery pull. It’s hard-wired in your phone so if done correctly, it will force your phone to boot up even if the system crashed. It’s also called Soft Reset because it resets your phone’s memory but don’t worry, none of your files and data will be deleted.

However, if your Galaxy J2 Pro 2018 won’t respond to it, then try doing it a couple more times or you may try this:

  1. Remove the back cover of your phone.
  2. Pull the battery out.
  3. Remove your SIM card and SD card.
  4. Press and hold the Power key for a minute while the battery is out.
  5. Now, place the battery back it and secure it with the back cover.
  6. Attempt to turn your phone on.

If the phone still won’t respond after said procedure, here’s another thing you could try:

  1. Plug the charger to a working AC outlet.
  2. Connect the phone to its charger using the original USB cable.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
  4. Now try to turn the phone on to see if it’s successful this time.

IMPORTANT NOTE: If the phone is heating up or overheating while it’s connected to its charger, then disconnect it immediately to prevent further damage. It’s possible that there’s a problem with its hardware or water may have caused the issue. You should bring it to the service center or back to the store where you bought it for checkup and/or replacement.

After all this and the phone is still unresponsive, then it’s time to bring it back to the store where you bought it or to the shop so that the technician can check it up for you.

If you have other concerns you want to share with us, feel free to contact us anytime or you may leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy J3 that won’t turn on, stuck on black screen (easy steps)

When your Samsung Galaxy J3 refuses to power on, it likely denotes a hardware issue otherwise, software malfunction. If the problem occurs after you dropped your phone or got it wet, then most likely it’s hardware damage and therefore needs repair or service. On the other hand, you may consider it a software issue if it suddenly occurs to your phone that couldn’t power on without any prior instances of dropping or liquid exposure on the phone. In this case, your phone has power but something is making it stuck on black screen. To fix the problem, you will need to identify the culprit and get rid of it.

For software-related issues like when your phone is stuck on black screen, there are some workarounds you can try to troubleshoot software errors on your Samsung Galaxy J3 that might have prevented it from booting up. This post will walk you through the entire process, so go ahead and attempt to save your phone before procuring a new one.

For owners who are looking for a solution to a different problem, drop by our Galaxy J3 troubleshooting guide for we have already addressed many of the problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you still need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Potential solutions to fix Galaxy J7 that won’t turn on or stuck on black screen

Highlighted below are potential solutions and recommended workarounds that can help fix your Samsung Galaxy J3 that won’t power on or has power but couldn’t complete the bootup process as it gets stuck on black screen.

Plug your phone into a wall outlet then let it charge for about 1 hour.

One possibility that you need to consider in this case is that your phone might have completely ran out of battery and  therefore, all it needed is a recharge to be able to power up again. The battery indicator may take up to 10 minutes to show up on the phone’s screen especially if the battery was completely drained.

Make sure that all your charging equipment is working to rule charging issue out from the possible causes. If you have an extra charger that’s compatible with your Galaxy J3, try to use it and see if that makes a difference. Also verify that the USB cable is not damaged and the USB connection is firm with very little mobility. Check the USB connections for bent pins or corrosion.

Force your phone to restart while plugged into a charger.

A forced restart works the same as a soft reset that fixes minor software glitches that caused your device to not work as intended. It’s also a safe process since it will not affect your phone data. Here’s what you should do then.

While plugged into a wall outlet, press and hold the Power and Volume Down buttons simultaneously for about 10 to 20 seconds or until the Samsung logo appears. This might help if your device is just frozen and stuck on black screen but still has power.

Remove and then replace the battery.

Removing and reinserting the battery might be the solution especially if the problem has something to do with a dislodged battery. Similar to a soft reset and forced restart, battery removal can likewise help fix minor software glitches affecting the phone’s power functions. Here’s how to do so:

  1. Ensure your device is powered off.
  2. Place your phone in face down position.
  3. Use the notch found on the upper-left corner to gently lift and remove the battery cover.
  4. Locate the other notch on the lower-right corner of the battery then lift the battery out.
  5. When the battery is removed, carefully inspect for any sign of damage like swelling or discoloration. If there is none, reinsert the battery.
  6. Be sure to alight the gold battery contacts with the contacts in the battery compartment then gently press it into place.
  7. Align the battery cover then gently press to snap the cover into place.

Then attempt to power on by pressing the Power button for about 30 seconds to 1 minute. If it turns on, then you’re good. If it doesn’t, move on to the next workaround.

Remove external storage media like SD card from your device.

Broken file segments or corrupt contents on the SD card inserted in your phone can also be the root cause. It’s similar to what happens on some computers that couldn’t boot up with the external storage media or peripheral devices attached. To make sure this isn’t causing your trouble, try to remove any microSD card from your phone’s SD card slot and then reattempt to turn it on.

Unmounting the microSD card before removing it is recommended but since this couldn’t be done since your phone is dead in the first place, just go ahead and remove the SD card from the slot. Once the card is removed, press the Power button again until your phone powers on.

Connect your phone to a computer then attempt to restore firmware with Samsung Kies.

If you have an available computer with Samsung Kies software installed, try to use it in saving your device. Connect your Galaxy J3 to your computer using the supplied USB connector and if possible, restore the stock firmware on your device. The process permanently deletes all personal information from your device. Here’s how it’s actually done:

  1. Open Kies on your computer then go to Tools-> Firmware Upgrade and Installation.
  2. Enter your device Model name and then click OK.
  3. Next enter the S/N number of your device and click OK.
  4. Wait for Kies to verify that the feature is available for your device. If it is available, click OK to proceed.
  5. You will see the firmware version along with a note that the information on your device will be permanently deleted during the process. Click OK to continue.
  6. Follow the onscreen instructions to ready your device for emergency recovery.
  7. Put a checkmark on the box next to I have read all of the above information.
  8. Connect your device to Kies.
  9. If prompted, click the Start upgrade button to reinstall the firmware on your device.
  10. Kies will then download and prepare your system to update the firmware. The entire process can take some time to finish depending on your network and computer specs.
  11. Respond to any security prompts and wait until the upgrade process is complete. When it’s finished, click OK.

You may then disconnect your device from your computer or allow it to fully charge before using.

Other Suggestions

  • Reset your phone system if possible. If you were able to bring your Galaxy J3 back to life after performing the above procedures, then go ahead and reset your Galaxy J3 in recovery mode. Why? Because, something has your phone system to crash and get stuck on black screen. It can be a system bug, corrupt file, or rogue app that’s preventing your device from powering up or finishing the bootup process. Performing a full system reset will eliminate whatever the culprit is and thereby prevents your device from getting stuck again when booting.
  • Replace the battery. If you suspect that the battery might have been damaged, then try to replace it with a new one and see if that yields a positive outcome.
  • Inspect the SIM tray slot for damage. Aside from the USB connections and charging equipment, also inspect the Liquid Damage Indicator in the SIM tray slot.

When to escalate the problem?

A defective hardware component on your Samsung Galaxy J3 is most likely to blame if your device still doesn’t power on after doing all prior workarounds. At this point, your next option is either to escalate the problem to Samsung or schedule for a service center visit.

You may contact your carrier or Samsung Support to escalate the issue and seek further recommendations but if calling is not your option or you couldn’t reach or get help from the support team, then just take your device to a service center instead and have it diagnosed by a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if you cannot make or receive phone calls on Samsung Galaxy S9 (easy steps)

If you cannot make or receive phone calls on your Samsung Galaxy S9, chances are that you may be out of your network coverage or something on your phone is preventing phone calls to be made or go through. In general, you may be dealing with a software issue or hardware problem. It is more likely a software issue if it happens all of a sudden or after modifying your phone settings, downloading new apps or installing new software update on your device. On the other hand, the problem can also be attributed to a hardware issue especially if there were previous instances of dropping or liquid exposure on your device. Unfortunately in this case, your best hope to fix the problem is service, which means the need for a service center visit. Meanwhile, software-related calling issues can still be dealt with by some workarounds so you’ll have a chance of fixing the problem at home.

Highlighted below are some inputs and possible solutions that serves as reference should you wish to troubleshoot software errors that might have prevented you from making or receiving calls on your Galaxy S9. Feel free to try any of these methods whenever needed.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy s9 that can’t make or receive phone calls

Before you start, verify and ensure that the contact number is not in the Auto-Reject list on your device. If it’s in the list, then you need to remove it first to allow calls from the contact number to go through. To manage call reject list on your Samsung S9, open the Phone app, then tap the More icon. Select Settings from the menu options then tap Block Numbers. To remove a contact number from the list, tap the Remove icon located next to the corresponding number or contact. Also check and ensure that Airplane mode or Flight mode is turned off or disabled on your device. All network connections are restricted to your device if Flight mode is enabled so as to avoid any interference with sensitive equipment. Calls, messages or mobile data are temporarily unavailable in Flight mode so make sure it’s disabled.

If the problem persists, then proceed with these workarounds and possible solutions:

First solution: Force close Phone app and then restart your Samsung S9 (soft reset).

There are instances when you will have trouble making calls or unable to receive a phone call due to random software issues on your phone. It usually occurs when the Phone app is misbehaving. Random as they are, problems like this can be rectified by quitting the rogue app and then restart it. The same thing applies to the Phone app. So here’s what you can try doing first to make sure this isn’t the cause of your problem:

  1. Touch and hold the Recent apps key at the bottom left corner of your phone.
  2. Locate the Phone app or Dialler app then swipe it to the right or tap the X to quit the app.

Closing all recent apps running in the background can also help if the problem is inflicted by any of the background apps that crashed. To close all recent apps, tap Close All from the recent apps screen.

Afterwards, reboot your Samsung S9 (soft reset) to refresh apps and system functions. Try to make a test call to see if it’s already working as intended. If not, then move on to the next possible solution.

Second solution: Boot your phone is safe mode and see if you can make and receive calls.

Booting into safe mode can help you diagnose apps and determine if the problem is triggered by a third-party app or not. All third-party apps and services are disabled temporarily in safe thus making it easier for you to isolate the problem.

Here’s how to enable and use safe mode on your Samsung Galaxy S9:

  1. Turn your phone off.
  2. Press and hold the Power button after the model name screen shows up on the screen.
  3. Release the Power button when the Samsung logo appears.
  4. Immediately press and hold the Volume Down button after releasing the Power button.
  5. Keep holding the Volume Down button until the phone restarts.
  6. When you see the Safe Mode badge in the bottom left corner of the screen, release the Volume Down button.

Your phone is now running in safe mode. Do a test call then. If you can make and receive calls perfectly fine while running your device in safe mode, then it means that a third-party app is to blame. In this case, try to think of when the problem started and what app you downloaded and installed prior to the onset of the first symptom. Uninstall individual apps likely the most recent apps you’ve downloaded then test to see if calls are now working properly.

Third solution: Disable or remove any apps that has call blocking or rejecting features.

Other pertinent apps can likewise cause conflict and prevents you from making or receiving phone calls on your device. This usually occurs when any of these relevant apps was misconfigured, crashed, bugged and went rogue. To rule this out, try to disable or remove any apps on your S9 that supports blocking and rejecting features. Here’s how it’s done:

  1. Swipe up on an empty space from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Then tap Apps.
  4. Select the app you want to uninstall.
  5. Tap Uninstall.
  6. Then tap OK to confirm action.

Restart your phone afterwards then do a test call to see how it works.

Fourth solution: Reset network settings on your Samsung S9.

Incorrect or misconfigured network settings can likewise inflict the same trouble with your phone’s calling functions. Network settings can be changed manually or automatically. If the problem instigated after making some changes on your device settings, then try to revert the changes you’ve made back to the prior configurations. But if that isn’t possible, you can just do a network settings reset instead. This however will wipe out all your network data so you will need to set up and connect to your Wi-Fi network afterwards. If you wish to give it a shot, then follow these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Scroll to and tap Reset.
  5. Select the option to Reset network settings.
  6. Tap Reset Settings.
  7. If prompted, enter your device PIN or password.
  8. Tap Reset Settings again to confirm action.

Fifth solution: Hard reset/factory reset your Samsung S9.

A hard reset should only be regarded as the last resort if the problem continues after exhausting all prior means but to no avail. This reset will wipe out everything from your device including your personal information data. Any bugs of major errors within the system structure that might have halted your device from making or receiving phone calls are likewise cleared in the process.

Creating a backup of your phone data is highly recommended before you proceed with this reset.

  1. To back up your data before the reset, go to Apps-> Settings-> Cloud and accounts-> Backup and restore. Then select the option to Back up my data or Automatic restore.
  2. To proceed and perform a factory reset, go to Settings-> General management-> Reset-> Factory data reset-> Reset-> then tap Delete All to confirm. If prompted, enter your credentials or verify your Samsung account and password to proceed and complete the reset.

Ask more help from your carrier

Contact your network service provider or carrier to verify and ensure that none of your account services cause blocking or auto-rejection of calls. Also check if there are any ongoing outages that might have disrupted network services in your place. Scheduled network maintenance or unexpected technical problems in the network bases/towers can also cause network services to become temporarily unavailable. Services will resume when the outage is over so all you have to do is wait.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does my Galaxy A7 won’t pair or connect to other Bluetooth devices and how to fix it (easy steps)

When it comes to connectivity issues, Bluetooth is always showing in the list of widely raised concerns from users of Samsung Galaxy devices including the Galaxy A7. What causes the problem and what must users do in order to get the Galaxy A7 to work with a Bluetooth accessory? If you have the same questions in mind that needed answer for, then keep reading to find out.

Something is preventing the Galaxy A7 or the Bluetooth device from establishing proper connection thus they cannot communicate with each other using the current Bluetooth protocol. That “something” is what you should determine first in order to fix the Bluetooth problem on your Galaxy handset once and for all.

Bluetooth problems can be attributed to various factors including network errors, proximity issues, device protocol incompatibility, incorrect settings, and software glitches. Generally, the problem is more likely related to the software. Although there are some people who have had issues with Bluetooth pairing due to a faulty hardware on either the phone or the Bluetooth device. Physical or liquid damage that is present on either devices can bar Bluetooth connection between them. For hardware-related problems on Bluetooth, service is often required so as to make Bluetooth functions work properly or as intended on your Galaxy A7.

On the other hand, Bluetooth problems that are tied to software malfunctions can be rectified by some workarounds and applicable generic solutions. To help you determine and resolve the underlying cause, I have created a rundown of all possible solutions to Bluetooth issues on the Galaxy A7. Feel free to include these methods in your own lined up solutions then try to see if any of them works in your case.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our Galaxy A7 troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Standard solutions to fix Bluetooth connectivity issues on Samsung Galaxy A7


Before you start troubleshooting, there are few things that you shouldn’t miss doing. And they are as follow:

  • Bluetooth protocol. Verify and ensure that the other device supports the same Bluetooth protocols are your Samsung Galaxy A7. You may refer to the user manual of the Bluetooth device for compatibility.
  • Proximity. Make sure that the Bluetooth device is within range. For most devices including your Samsung Galaxy A7, the Bluetooth communication range is about 30 feet. Be sure your devices are in range.
  • Power. Check and ensure that the Bluetooth device you are trying to pair with or connect to is turned on.

First workaround: Turn Bluetooth off and on.

Check and ensure that Bluetooth is enabled on both devices. Many people tend to forget doing this so they ended up wasting time and effort in performing a series of troubleshooting procedures only to find out that Bluetooth is not turned on or enabled on the device. Typically, you’ll the Bluetooth icon shown in the status bar if the feature is active or enabled on your Galaxy A7. So if you don’t see this icon, then you should go ahead and check your Bluetooth settings.

To do so, navigate to Apps-> Settings-> Bluetooth menu, then tap the Bluetooth switch to turn on if necessary.

Alternatively, you can access Bluetooth from the notification panel of your Galaxy A7. Here’s how to access the notification panel on your phone:

Touch and hold on the notification bar at the top of the Home screen then drag it down to show the notification panel.

Locate and tap the Bluetooth icon to enable the feature. If it’s already enabled, tap on the Bluetooth icon to disable the feature then after a few seconds tap the icon again to re-enable Bluetooth on your phone.

Second workaround: Reboot your Galaxy A7 (soft reset).

If toggling the Bluetooth icon off or on doesn’t yield positive results, try performing a soft reset or reboot your Galaxy A7. Any temporary files or corrupt data causing the issue can be resolved by a soft reset. If ever you’ve done it already, then you should give it another try and see what happens.

  1. To do so, press and hold the Power button for about 10 seconds or until the Samsung logo appears.
  2. Wait for your phone to boot up completely then try to pair it with your Bluetooth device again.

Third workaround: Remove pairing (unpair) and then pair your devices again.

Remove pairing and then pairing both devices again will help refresh and update your Bluetooth connection. Here’s how it’s done:

  1. Go to your phone Settings->Bluetooth-> and make sure Bluetooth is enabled.
  2. Set your Bluetooth device to discoverable or pairing mode.
  3. Allow your Galaxy A7 to search for available Bluetooth devices in range automatically. Once it’s done scanning, tap to select the Bluetooth device you want to pair with your phone.
  4. If the device is not found, tap Scan to carry out another search round.
  5. Also care to check the Bluetooth user manual for specific pairing instructions and requirements.
  6. If prompted with a Bluetooth pairing request, verify the passkey for both devices, make sure it’s the same and then tap OK.
  7. The default passkey for most Bluetooth device is 0000 or 1234. So try entering any of them to see which of these two works.

Your Galaxy A7 is now paired with the Bluetooth device.

Fourth workaround: Reset network settings on your Galaxy A7.

Performing a network settings reset can help clears cache on your phone’s Bluetooth services and eliminates any existing glitches that might have caused trouble with Bluetooth connectivity feature on your device. And here’s how it’s done:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap to select Mobile networks.
  4. Tap Access Point Names.
  5. Tap More.
  6. Then select the Reset to default option.
  7. Tap Reset to confirm settings reset.

After the reset, your Galaxy A7 usually reboots automatically. But if it’s not, then restart your phone manually instead.

Fifth workaround: Update software on your Galaxy A7.

To check for available software updates, go to Apps-> Settings-> Software Updates or be then Software updates. Menu items may vary depending on the Android version your phone runs on. If an update is available, backup your phone data and consider installing the new update. Software updates are not only packed with new and enhanced features and services but also offer bug fixes to the receiving device.

Sixth workaround: Wipe cache partition on your Galaxy A7.

Wiping the cache partition on your Galaxy A7 can help eradicate temporary files and corrupted data from the system cache partition. Doing so can likewise erase the Bluetooth cache files and data. To do a wipe cache partition on your Galaxy A7, follow these steps:

  1. Charge your phone up to 50 percent.
  2. Turn your phone off by pressing the Power button for a few seconds until the device powers off.
  3. Press and hold the Volume Up, Home, and Power buttons simultaneously for a few seconds.
  4. Press the Volume buttons to select Wipe Cache Partition from the menu options.
  5. Then press the Power button to confirm selection.
  6. Highlight Yes by pressing the Power button.

Wait until your phone reboots then try to pair it again with your Bluetooth device and see if it’s now able to connect.

Last option: Master reset (optional).

A factory reset or master reset can be considered your last option if none of the prior methods is able to fix the Bluetooth problem on your Galaxy A7. The problem might be due to a more complex glitch affecting the system functions including the Bluetooth functions of your phone.

  1. Press the Power button until your phone shuts down.
  2. With your phone turned off, press and hold the Volume Up, Home, and Power buttons simultaneously until the Samsung logo appears.
  3. From the recovery menu, select the option to Wipe data/factory reset by pressing the Volume buttons to navigate.
  4. Then press the Power button to confirm selection.
  5. Press the Volume button to highlight Reboot system now option.

Your phone will then restart. Check if it’s already able to connect to your Bluetooth device as intended.

Alternatively, you can do a factory reset through the Settings menu on your device. Here’s how:

  1. Go to Menu-> Settings from the Home screen.
  2. Tap Backup & Reset.
  3. Tap Reset device.
  4. Select the option to Erase everything. That should confirm the master reset.

Seek more help

If none of these methods is able to fix the Bluetooth problem on your Galaxy A7, then you may opt to escalate the problem to Samsung Support or your carrier. At this point, you can say that the problem is most likely due to a faulty hardware component on your phone that needs to be fixed beforehand.

Or you may also contact the manufacturer of your Bluetooth device, to verify and ensure how it works, or if it’s compatible with the Bluetooth protocol used on your Samsung Galaxy 7. You should likewise consider the possibility about the root cause isn’t your phone but rather the Bluetooth accessory you are trying to pair with.

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How to fix Samsung Galaxy A8 Plus 2019 that keeps freezing and lagging (easy steps)

Freezes and lags are among the most common performance-related problems Samsung Galaxy A8 Plus 2018 owners have been complaining about. We have received quite a lot of complaints from our readers who have encountered having their phones freeze up or lag from time to time. Most of the time these issues are minor but very annoying that’s why you have to address them as soon as you encounter them.

In this post, I will walk you through in making your Galaxy A8 Plus 2018 run perfectly again minus those freezes and lags. This isn’t the first time we’ve encountered this problem so we already know a thing or two that could help fix these issues. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy A8 Plus 2018 that keeps freezing and lagging

More often than not, freezes and lags are caused by some issues in the firmware. In other words, you don’t need a technician to fix this problem for as long as the firmware is intact and hasn’t been modified in any way. Now, here are the things you should do to make your phone work perfectly again…

First solution: Reboot your Galaxy A8 Plus 2018

If it’s the first time that you encountered this problem, it might be due to a glitch in either the firmware or the hardware. Glitches can always be fixed by a reboot that’s why it’s necessary that before doing anything, you should try rebooting your phone and see if the problem is fixed. So, hit that power key and restart your phone and if the problem continues after it, try doing the forced reboot:

  • Press and hold the volume down and power keys at the same time for 10 seconds or until the phone reboots.

This procedure simulates battery disconnect which refreshes your phone’s memory and reloads all services and core functions. If the problem continues after this, you should try the next solution.

Second solution: Run phone in safe mode, uninstall apps causing problems

We have to find out if the problem is due to an app or two and if it is, it’s just logical to get rid of such app so your phone can function better. But you know, that’s easier said than done as it takes patience to know the app that causes the issue. Try to follow these steps to run your phone in safe mode:

  1. Turn off your phone.
  2. Press and hold the Power button for a few seconds.
  3. When the Samsung logo appears, release the Power button then immediately hold the Volume Down button.
  4. Keep holding the Volume Down button until the phone reboots.
  5. When your phone boots up, you will see the Safe Mode label at the bottom left corner of the screen.

Assuming the phone works perfectly while in safe mode, then it’s time to go after the apps that you suspect are causing the problem. You have to uninstall them one by one and reboot your phone in normal mode to test. You can also just uninstall them in normal mode. The purpose of rebooting your phone in safe mode is to know if the phone works normally or not.

This is how you uninstall an app from your phone:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, the the freezes and lags still occur even in safe mode, try the next solution.

Third solution: Wipe cache partition

Performance issues are also due to some corrupt system caches. They may be just some small temporary files, they’re very important in making your phone work perfectly and run buttery smooth. We don’t know for sure if that’s where the problem lies but it’s a possibility you have to rule out. This is how you wipe the cache partition in your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Don’t worry, none of your files and data will be deleted if you did this, only the system caches but they will also be replaced with new ones the first time the phone boots up after wiping the cache partition.

Fourth solution: Backup your files and reset your phone

This is the ultimate fix to these issues but it often serves as the last resort because of the hassle it entails. Depending on the number of files and data you have in your phone, it may take a few minutes to a few hours to make a backup and you really can’t be sure if you’ve backed up everything that’s why we always steer away from doing a reset. However, in this case, there’s no other option so make sure you make a backup of your files and data, disable factory reset protection by removing your google account from your phone. Once everything is set and ready, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve helped you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does my HTC U11 won’t pair or connect to Bluetooth accessories and how to fix it? [Troubleshooting Guide]

Addressed in this post is a Bluetooth problem affecting the HTC U11, in which the device is unable to pair or connect to Bluetooth accessories. Read on to find out what causes the problem and what users can do on their end to fix the problem and make Bluetooth work as intended on the HTC U11 handset.

Many people are now taking advantage of wireless connectivity features entrenched in high-end smartphones like the HTC U11 Bluetooth. With the advanced Bluetooth technology support, you can use your HTC U11 to transfer various types of contents through wireless Bluetooth transfer protocol. Compared to the traditional wired transfer setup, Bluetooth technology is way faster and more convenient. But then again, there are specific requisites to meet in order to make Bluetooth file transfer a success. First, Bluetooth must be enabled on your HTC U11. The next requirement is on proximity range. Both your devices must be within range for the file transfer to be completed.

The maximum security range supported by the latest Bluetooth version is about 100 meters. Beyond that range, your devices may not be able to communicate with each other and so the connection established is unstable to none. Both devices must also use the same Bluetooth protocol or they must be compatible. Some Bluetooth devices are not supported by the HTC U11 or vice versa. And most importantly, both devices must be healthy or fully functional for them to carry out Bluetooth functions as intended.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

What prevents your HTC U11 from connecting to other Bluetooth device?


Proximity issues, software incompatibility, misconfigured settings, software problems, including faulty update to Android are usually the triggers. As mentioned earlier, both your HTC phone and Bluetooth device must be within range during the transfer or when using Bluetooth for other relevant functions. Also, both devices must be compatible. Bluetooth may also fail to work if some pertinent settings on the phone are misconfigured like when you failed to enable Bluetooth. Network settings and your current network status will likewise matter. Showing as the most common reason why Bluetooth problems occur is due to software glitches and errors. This usually transpires when a new software update is installed on your phone. As a matter of fact, many HTC users have encountered problems connecting or pairing their phone with a Bluetooth car stereo, headset, and other Bluetooth accessories after the Android 7.1 update was implemented. Problems like this however are usually addressed by Android devs through a fix patch rolled out along with the next firmware version to Android.

For as long as your device has no sort of damage to any of its hardware components, the problem should be rectifiable by yourself, on your end. This means you don’t really have to pay extra for a technician’s service charge.

Potential solutions to Bluetooth problems on HTC U11

Highlighted below is a rundown of standard solutions and recommended procedures to deal with Bluetooth connectivity issues on HTC U11. You may resort to these methods if you cannot get your HTC phone to pair with or connect to your Bluetooth device. But before you begin troubleshooting, verify and ensure that your Bluetooth device is supported by your HTC U11. You can refer to the list of Bluetooth-supported devices by HTC U11 on the HTC Support page. Just locate your device model and to view more details. Once you verified that the Bluetooth device is supported and yet you still couldn’t get them to pair, begin troubleshooting software problems on your HTC phone with these procedures.

First solution: Restart your phone and Bluetooth device.

For first occurrence where you failed to pair or connect your HTC U11 and Bluetooth device, a restart on both devices will likely be able to fix the glitch and make things work afterwards.

To restart your Bluetooth device, locate the Power or Reset button then press that button until the device turns off. Give it around 30 seconds off, then press the button to start up again.

To restart your HTC U11, press the Power button for a few seconds and then tap Restart option. Alternatively, you can press and hold the Power and Volume Down buttons simultaneously until your phone vibrates then release both buttons.

After restarting both devices, try to pair them again. Be sure to follow the pairing instructions indicated on the Bluetooth device’s users manual.

Second solution: Turn Bluetooth off and on on your HTC U11.

This trick can help refresh the Bluetooth connection and fixes minor glitches that may be causing an issue. Here’s how it’s done:

On your HTC U11, navigate to Apps-> Settings-> Bluetooth menu, and then tap the Bluetooth switch to turn it on.

If it’s already turned on, tap the switch to turn Bluetooth off for a few seconds then tap the switch again to re-enable the feature.

Third solution: Verify and ensure both devices are in range.

After making changes to the Bluetooth settings, ready your Bluetooth device then try to pair them again with these steps:

  1. Make sure Bluetooth is enabled on your phone.
  2. On the other device, turn on Bluetooth and make it discoverable.
  3. Tap Bluetooth.
  4. Select the other device for pairing. If you don’t see your Bluetooth device in the list, tap Scan for devices to refresh the list. You may need to go to the Available Devices section to find your other device.
  5. If prompted, enter the PIN. The default PIN is 1234 or 0000.
  6. Tap Pair.
  7. On the other device, accept the pairing.

If the pairing is successful, the Bluetooth connection status is shows in the Paired Devices section. An active Bluetooth icon will also show up in the status bar when the Bluetooth device is connected.

Fourth solution: Remove Bluetooth pairing or forget Bluetooth device.

If the problem is caused by the current Bluetooth connection that’s corrupt, it can be fixed by unpairing your devices. Here’s how:

  1. Press the Home key then go to Apps-> Settings menu on your HTC U11.
  2. Tap the Bluetooth switch to turn Bluetooth on, if necessary.
  3. Navigate to the Paired Devices section.
  4. Tap the Settings menu icon (black wheel figure) next to the device to unpair.
  5. Tap the option to Unpair.

After the pairing is removed, restart both your devices then try to pair then again. Refer to the above steps on how to pair your devices.

Fifth solution: Reset network settings on your HTC U11.

Performing a network settings reset might be the key to fixing the problem if it has something to do with network settings errors and glitches. Please note though that doing so will erase your network information including wireless network passwords, login credentials, and server settings. That said, be sure to take note of this information before you begin with the reset as you will need them later when setting up your network again.

  1. Swipe up from the Home screen then tap Settings-> Backup & reset.
  2. Tap Network settings reset.
  3. Tap Reset settings twice to confirm.

Your phone will reboot when the reset is complete. Wait until it boots up completely then set up your network again. Enable Bluetooth on your phone then re-attempt pairing it with the other Bluetooth device. See if that fixes the problem.

Last option: Perform a Master reset or Factory reset on your HTC U11.

Again, this should only be considered as the last option since all your data stored on the phone storage will be erased during the reset. Downloaded app, accounts, files and settings are likewise removed. If you wish to try your luck in a factory reset, backup your data first. Here’s how:

  1. Swipe up from the Home screen then tap Settings-> Backup & reset.
  2. Tap Factory data reset.
  3. Be sure not to select the Erase SD card option so as not to delete media contents and other data from your SD card.
  4. Tap Reset Phone to continue.
  5. Then tap Erase Everything to confirm.

Wait until your phone reboots and then proceed with the initial setup.

Setup your Bluetooth connection then try to pair your HTC U11 with the other Bluetooth device you want to use.

Seek More Help

If none of these given solutions is able to fix the problem and that your HTC U11 still won’t pair or connect to your Bluetooth device, then you may contact HTC support for other options. Or you may also call the manufacturer of your Bluetooth device for more detailed and precise instructions on how to make the device work with your HTC U11. While you may be able to find the instructions from the user’s manual, this may not suffice.

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How to fix Samsung Galaxy A7 that won’t play YouTube videos [Troubleshooting Guide]

Aside from social media apps, more and more people are now becoming fond of watching YouTube videos on either smartphones or tablets running on iOS or Android platforms. The fact that YouTube videos are free and somehow unlimited, many would have preferred to go for online for free video streaming than pay extra bucks for premium video channel subscriptions on televisions. For as long as your device is connected to the Internet, you should be able to watch any videos from your favorite vlogs or YouTube channels. But just like any other apps, the YouTube app for Android is not perfect. While the app is programmed to become as stable and robust as possible, there are some factors that can cause conflicts and thereby trigger YouTube app to become erratic. What are these factors and how to deal with them when they strike and barge in to your supposedly all fun YouTube video streaming? To find out the answers to these queries, I encourage you to keep reading.

The main problem addressed in this post is on YouTube videos that won’t play on Samsung Galaxy A7. If you happen to encounter a similar issue on the same Samsung device, then this post is for you. So let’s get started.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our Galaxy A7 troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

What’s preventing YouTube app from playing videos on your Samsung Galaxy A7?


The problem you are dealing with is apparently software-related unless all of your apps are not working after having your phone exposed to liquid or dropped it in the pool.

Based on prior reports, problems like this are inflicted by faulty updates either for YouTube app or Android OS. There are also other cases where YouTube suddenly stopped working as intended due to memory problems like when the device is running low on internal memory. It can also happen if the network is unstable or not working at all. An outdated Flash Player is also a possible reason as to why your device won’t play YouTube videos correctly. Corrupted cache and cookies on the browser, app or system partition can likewise cause the same problem to occur on your device.

Recommended Fixes and Workarounds to fix YouTube app problems and errors

The following are recommended workarounds and standard procedures that are used to deal with different apps problems like YouTube errors on Android devices including your Samsung Galaxy A7. Given that these are only generic solutions, some of these methods may not work or bring positive outcome in your case. If possible, try to isolate the problem and determine the underlying cause like what happened before YouTube videos stopped playing on your device. For example, did it happen after making some changes to your phone settings or right after installing a new update, app or content. But if that’s not possible, then you have no option but to go for a trial-and-error approach in troubleshooting software problem on your Galaxy A7 that might have caused the YouTube app to suddenly misbehave.

First solution: Restart your phone (soft reset).

The first recommended solution to deal with minor software glitches in mobile devices is a restart or soft reset. If this is the first time you encounter problems on playing YouTube videos through the app, then don’t forget to perform a soft reset. Here’s how:

  1. Press and hold the Power button for a few seconds.
  2. Then tap Power off option from the menu.
  3. Tap OK to confirm.
  4. Wait for about 30 seconds then press and hold down the Power button again until your phone boots up.

In the case where YouTube suddenly stops playing videos, gets stuck or freezing, you can do a forced restart on your Galaxy A7 instead. A forced restart works the same and offers the same benefits as with the soft reset. The only difference is how it’s carried out. For starters, here’s how to do a forced restart on your Galaxy A7 and fix YouTube app problems without affecting any of your significant data on the phone:

  • Press and hold the Volume Down and Power buttons simultaneously for about 10 to 20 seconds then release both buttons when the phone restarts.

After restarting your phone, try to open YouTube app then see if it’s now able to play videos and work properly as it should. If the problem continues, try to force YouTube app to stop then restart your phone again.

  • To force close an app on your Galaxy A7, go to Apps-> Settings-> Applications-> Application manager, then tap to select YouTube app from the list. Finally, tap the Force Stop button.

Restart your device afterwards then try to launch YouTube app and play videos as you normally do.

Second solution: Verify and configure date and time settings, if needed.

Incorrect date and time settings can cause a lot of problems on Android devices. To rule this out from the possible triggers, check and ensure that the date and time settings on your phone are correct. If necessary, change it manually.

  • To change the date and time settings on your Galaxy A7, navigate to Settings-> General-> Date & Time. You can manually set the time zone for your device or sync it on your network operator/carrier. To manually set the date and time, tap Set Time then enter the correct date and time.

After making changes to your date and time settings, restart your device then try to play YouTube videos again to see if it’s now working as intended.

Third solution: Check and manage internal memory on your phone.

To rule insufficient memory out from the probable causes, verify and ensure that your device has ample of storage space left to allocate new processes.

  • To do so, navigate to Settings-> More-> Application Manager, then swipe from the right to left so view Running Apps. Scroll to the bottom to view details on how much memory is used and how much is available.

If the available memory is below 10 percent, then that’s likely the underlying cause. This is where memory management is necessary. Remove all unwanted apps and contents from your device to free up some space.

Fourth solution: Check your Internet connection.

An active and stable Internet connection is required for you to play YouTube videos on your phone unless you’ve downloaded the actual link of the video file on your device for offline viewing. If you couldn’t play videos straight from YouTube and prompted with errors pertaining to network unavailability, try to check your Internet connection and make sure it’s working. If not, then you will need to deal with network or connectivity issues first and once you’ve fixed that, you won’t be having any more problems when playing YouTube videos on your phone.

Fifth solution: Update to or download the latest version of Adobe Flash Player on your phone.

Another required tool for playing YouTube videos on your phone browser app is Adobe Flash player. If the browser you are using has outdated flash player, it won’t be able to play YouTube videos correctly. To fix this, you will need to uninstall your current flash player then reinstall the latest flash player version available. Adobe Flash Player can be downloaded through their website. Just click on the Download and Install button then follow the rest of the onscreen instructions to download the latest version of Adobe Flash Player on your Galaxy A7.

Sixth solution: Uninstall then reinstall YouTube app on your Galaxy A7.

If the previous workarounds failed to fix the problem, then you can uninstall the YouTube app then reinstall it on your phone. Doing so will rectify any errors or glitches that might have caused the app to crash and become erratic thus giving the app a clean start.

 

  • To do so, navigate to Apps-> Settings-> Applications-> Application Manager-> select YouTube app and then tap the Uninstall button.

 

Wait until YouTube app has been completely removed then restart your phone. After the restart, head over to the Play Store then download the app again.

What if the problem persists?

If you still couldn’t get your YouTube app to play videos or work properly on your device, then you may consider resorting to factory reset. This however can be a tedious process especially if you already have stored a lot of files on your device. Note that you will need to back up your data beforehand as they will all be wiped out from the reset process. The more files to back up, the longer it would take for a system reset to get finished. Besides, you will also need to set up your device from scratch afterwards. On the positive note, a factory reset will most likely be able fix the problem especially if it’s triggered by some bugs dwelling in the system registry. Any bugs will be wiped out during the reset along with all your phone data, thus giving your device a clean fresh start.

Any other options than a factory reset?

Your other option aside from a full system reset is to contact Samsung Support. If the problem started after installing a new update to YouTube app, then contact the app developer and escalate the problem for further assistance and recommendations. There may be some settings within the app that needs to be reconfigured after implementing the most recent update and only the app’s developer is able to help you out.

Meanwhile if YouTube videos stopped playing or the YouTube app itself has stopped working after installing a new firmware update to Android, the right department to reach out to is Samsung Support or your carrier’s customer care. In this case, the problem can be due to some bugs contained in the new software update, which needs to be addressed by an official fix patch that usually rolled out by Samsung in the next update.

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How to fix your Nokia 8 that is not recognized by a Windows PC (easy steps)

Computers play a vital role when managing data on your phone. You can move or back up important data from your phone to your computer and manage your phone system on your computer. You can also add some files to your phone from a computer. All these are done by connecting your phone to your computer. Having said that, it would be an issue if you cannot connect your phone to computer like when the PC cannot detect or recognize your phone.

Many people have encountered this problem when trying to connect their Android phones to a Windows PC. The problem could be attributed to software errors on the phone system, if not on the computer. In worst case scenarios, a faulty component like damaged USB port or cable is to blame. Highlighted in this context are some helpful workarounds to deal with a pertinent issue on the Nokia 8 that is not recognized by a Windows PC. You may refer to this walkthrough whenever needed.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Nokia 8 that’s not recognized by your computer

Before you start, make sure your phone is not locked with a password. If you do, then it will not appear on your Windows computer until you enter the password.

First workaround: Reboot or soft reset.

If this is the first attempt and then your computer failed to recognize your Nokia 8, then your phone might just need a restart. Should it be a software glitch that’s hindering your phone from establishing connection with the computer system, a reboot (soft reset) on your Nokia 8 will likely fix it. Here’s what you should do then:

  1. Simultaneously press and hold the Power and Volume Up buttons until the phone turns off.
  2. After 30 seconds, press the Power button until the device powers on.

Be sure to disconnect your phone from the computer before you perform a soft reset. After the restart, you can try plugging it into your computer again then see if it’s already detected.

Second solution: Enable safe mode.

Some third-party apps, especially errant apps may also cause this conflict. To rule them out, disconnect it from the computer and then try booting your Nokia 8 into safe mode. All third-party apps and services are bypassed or temporarily disabled in this mode so none of them can affect the connection between your phone and the computer in any way. If you wish to try it, then here’s how:

  1. Press the Power button until the menu options appear on the screen.
  2. Tap and hold on the Power off option for a few seconds.
  3. If prompted, tap to confirm option to boot into safe mode.
  4. Wait until your phone restarts.

After the restart, you should see the Safe Mode badge at the bottom left corner of the Home screen. That means safe mode is activated. With safe mode enabled, connect your phone to your computer again and see if it is already working.

Third solution: Restart your phone in recovery mode/wipe cache partition.

Wiping cache partition on your Nokia 8 smartphone clears out corrupted cache and data from within the phone’s system folders that might have caused connection errors on your device. It also clears the phone’s internal memory and for smoother performance.

  1. Power off your phone by pressing and holding the Power button until it powers down.
  2. Then, press and hold the Volume Down and Power buttons simultaneously for a few seconds.
  3. Release the Power button when the Android logo appears but keep pressing on the Volume Down button.
  4. Release the Volume Down button when the Boot Mode menu appear.
  5. Press the Volume Up/Down button to scroll to and highlight wipe dalvik cache and wipe cache partition options.
  6. Then press the Power button to confirm.
  7. Wait until your phone is finished wiping cache partition. You will know when it’s done if you see the Reboot system now option highlighted.
  8. By then you can press the Power button to reboot your phone.

Try and see if that fixes the problem. If not, then try the next solution.

Fourth solution: Enable Developer options on your Nokia 8.

Some of the hidden features embedded into Android devices like your Nokia 8 are found in the Developer Options menu. These options are vital for developers building apps for Android devices. One of these features is USB Debugging. Enabling this feature allows your device to communicate with a PC (computer) running the Android SDK to use advanced operations. That said, you may have to enable USB debugging on your phone first for it to be recognized by your PC. If you wish to try it, then follow these steps to enable USB debugging on your Nokia 8:

  1. Go to the Home screen then tap Settings.
  2. Tap System.
  3. Tap About phone.
  4. Scroll to and tap on Build Number several times quickly until you see the You are now a developer prompt.
  5. Go back to System settings.
  6. Tap Developer options.
  7. Tap to enable Allow OEM unlocking option.
  8. Tap to enable Allow USB debugging option.

Restart your phone then try to connect it to your computer again with the USB debugging option activated.

How to troubleshoot your computer that can’t recognize your Nokia 8

First solution: Reboot your computer.

Just like your phone, software glitches also occur randomly on your computer. And this can be the main reason why your computer could not detect your Nokia 8 as an external device. To rule this out, try to reboot your computer or turn it off for a few seconds and then turn on again. This will help clear up system errors and glitches from within the internal memory that might have caused conflict.

Second solution: Disable firewall and security software.

If you’re using a firewall, antivirus or other security software on your computer, then it’s possible that it’s blocking your phone from having access to your computer system. It might have perceived some security threats and therefore denies access. In this case, you can disable any security software on your computer temporarily and then retry connecting your phone.

Third solution: Install necessary drivers.

There might be certain drivers that needed to be installed on your computer to make your Nokia 8 readable and accessible. Try checking the Device Manager section on your computer and see if there are any missing or faulty drivers. For further assistance in configuring drivers on your Windows computer, contact Microsoft Support or your computer’s manufacturer.

Other options

  • Use another computer. There might be some software on your computer that’s causing conflict like firewall or antivirus. When enabled, these computer programs may tend to block access to the computer system for security reasons. So it’s either you will disable the conflicting program or use another computer without any security suites or conflicting program activated.
  • Switch between USB ports. To rule damaged ports out from the root cause, try to use a different USB port to plug your phone into your computer. Also disconnect any other external devices attached to your computer via USB connector including memory cards. Doing so will prevent any of them from causing conflict.
  • Use other compatible data cable. Sometimes, a faulty USB cable or data cable is to blame. To ensure that this isn’t what’s causing you this trouble, try to use other compatible data cable available, to connect your phone to your computer.
  • Seek further assistance. Contact Microsoft Support or your computer manufacturer’s technical support for further assistance and recommendations. There might be some drivers that needed to be installed on your computer or advanced settings to configure for your computer to recognize your Nokia 8 smartphone. They will be able to provide you with the walkthroughs or if possible, remotely access and configure your computer settings using a dedicated remote system.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your Samsung Galaxy J2 Pro is not recognized by your computer (easy steps)

Samsung is not only known for releasing high-end devices but also for producing numbers of good quality, mid-range smartphones and tablets. One of its newest entrants that’s rolled out last January of this year is a 5-inch smartphone branded as the Samsung Galaxy J2 Pro, also known as Samsung Galaxy J2 (2018) or Samsung Galaxy Grand Prime Pro. While it may not be as sophisticated as that of the highest-tiered Samsung flagship smartphones, the J2 Pro is packed with several great features and descent specs. It’s powered by Qualcomm Snapdragon 425 chipset and running on Android Nougat 7.1 platform.

Overall, it’s one of the best budget smartphones to-date. Nonetheless, it also has its own share of flaws. In this context, I will tackle one of the first problems encountered by some owners of the Galaxy J2 Pro and this is about syncing error between a computer and the Galaxy J2 Pro. Read on to find out what to do if you will encounter the same issue in which the Galaxy J2 Pro is not recognized or detected by a computer.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshoot software problems on your Galaxy J2 Pro

If it’s not a faulty hardware, then the problem must be associated with the software. It could be due to a software malfunction on the phone, if not on the computer in use. Let’s start by ruling software issues on the Galaxy J2 Pro out from the possible triggers with these subsequent workarounds.

First workaround: Soft reset or reboot your phone.

A device restart or soft reset can fix minor glitches and system errors that cause random issues including data corruption. Most importantly, it doesn’t affect any of your saved data on the internal memory of your device. And here’s how it’s done:

  1. Press and hold the Power button for a few seconds.
  2. From the menu options, select Power off and then tap OK.
  3. After about 30 seconds, press the Power button again until your device power cycles.

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Second workaround: Clear or quit all background apps.

Background apps may also cause conflict especially when they get rogue or corrupted. To make sure this is not what’s inflicting error, you can force them to close with these steps:

  1. Open Settings.
  2. Tap Apps.
  3. Select Running tab to view active or running apps.
  4. Select individual apps then tap the Force Stop or Stop button.
  5. Use the same method to end all running apps.
  6. Reboot your phone when you’re done closing all background apps to refresh your device system.

Alternatively, you can press the back button on the navigation bar 4 times to force close any unresponsive apps that might have prevented your phone from establishing proper connection with the computer system. Then try plugging it back into your computer’s USB port using the supplied data cable or USB connector. If your computer still does not recognize your phone, move on and try the next method.

Third workaround: Install updates, if available.

New updates contain system enhancements as well as bug fixes. If certain bug is halting your device from syncing with the computer, installing the new update will likely be able to fix it. To get started, check and see if an update is available to download and install on your Galaxy J2 Pro with these steps:

  1. Go to Settings.
  2. Tap About.
  3. Select Software Update or Update.

If an OTA update is available, you will be prompted with a notification. Read the information and follow the rest of the onscreen instructions to download and install new software update. Your phone must be connected to Wi-Fi and has sufficient power to complete the update installation via over-the-air (OTA).

Fourth workaround: Enable USB debugging mode on your Galaxy J2 Pro.

USB debugging feature is primarily used for development purposes, like copying data between your phone and computer, install apps on your phone without notification, and data logo reading. There are times when an Android device won’t be read or detected by a computer unless USB debugging mode is enabled. If you wish to give it a try, then here’s how:

  1. Go to Settings.
  2. Select About phone.
  3. Locate the build number and press 7 times on it.
  4. You will then see a prompt saying that Developer mode has been turned on.
  5. Go back to the previous screen. You will then see Developers Options.
  6. Tap to enable USB debugging switch.
  7. If prompted, read the information then tap OK to allow USB debugging.

Restart your phone one more time and then reconnect your Galaxy J2 Pro to your computer’s USB port.

Troubleshoot software errors on your computer

If you are certain that nothing is wrong with your phone, then you may attempt to troubleshoot software issues on your computer that might have prevented it from recognizing your phone. Here are your options.

First workaround: Reboot your computer.

A simple reboot might be needed to clear any random system errors from your computer and give it a clean fresh start. The reboot process varies depending on what type of your computer and OS version it’s running on. Just shut it down as you usually do. After about 30 seconds or 1 minute, turn it on again and then try to reconnect your phone via USB.

Second workaround: Remove any USB paraphernalia and SD card then reboot.

External devices that are attached to your computer via USB like USB keyboard, mouse, speakers, and also SD card may also cause conflict especially when any of them gets corrupted. To rule this out, try removing any USB paraphernalia, reboot your computer, then plug your Galaxy J2 Pro again.

Third workaround: Disable security software temporarily.

Security software like firewall and antivirus programs installed and running on your computer may also prevent your phone from having access to the computer system. That said, you can disable any firewall or antivirus programs on your computer then retry connecting your phone. You can also try to configure your security software in use to grant phone Galaxy J2 Pro a full access to the computer system. You may ask further assistance from the developer of the security software to ensure you are configuring it accordingly.

Fourth workaround: Download and install necessary drivers.

Just like other external (USB) devices, drivers might be necessary for your phone to be recognized by the computer.

If you are using a Windows computer, you can update, uninstall and reinstall drivers through Device Manager. You can also scan for hardware changes or disable and re-enable USB controllers using Device Manager. For a more detailed walkthrough on how to get these things done, you may contact Microsoft Support. Steps may vary depending on the OS version of the computer.

Other options

If you have another computer available, then you can also try connecting your Galaxy J2 Pro on your other computer to see if it works. Doing so will help you determine whether the problem is isolated to the computer you are currently using. Just be sure to use a functional and original USB cable or data cable. For further assistance in performing more advanced troubleshooting procedures on your computer system, contact Microsoft or Apple Technical Support.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix screen flickering issue on your Samsung Galaxy Note 8 (easy steps)

Display issues in mobile devices like screen flickering can be attributed to software errors or hardware damage. The latter could be the underlying cause if there were previous instances of hard falls or liquid exposure on the device. But if the screen flickering problem suddenly occurs, then it could be due to a system malfunction. Bad apps, faulty update, and incorrect display settings are usually among the common triggers for software-related display errors. Considering that the problem is tied to software errors, there are a few workarounds you can try on to troubleshoot and fix it on your end. The methods I’ve highlighted below can be utilized when dealing with screen flickering problem on a particular Samsung handset, which is the Galaxy Note 8. Feel free to refer to these workarounds whenever you need more help in fixing the annoying flickering display.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Restart your phone.

For first instances, your phone screen may be flickering because of random software glitches. And in that case, the issue can potentially be resolved by restarting your device or soft reset. This should clear any minor software errors that might have caused your display to suddenly act oddly. A soft reset or device restart can be done in two way depending on what state your device is. If your phone is still able to respond properly, you can do the usual restart with these steps:

  1. Press and hold the Power button for a few seconds until the Power off prompt appears.
  2. Tap the Restart option.
  3. Tap Restart again to confirm.
  4. Give your phone up to 90 seconds to complete the restart process.

Meanwhile, if your phone is frozen or not responding, you can perform a soft reset using the hardware keys instead. And here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone power cycles.

No data will be deleted from either methods so there’s no need for backups.

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Second solution: Quit all background apps.

Background apps can go rogue when they crash and when this happens, certain functions including display rendering may also become affected or stopped working as intended. Although it offers an advantage to keep your apps running in the background especially for multitasking purposes, there are times when you really have to quit them. To make sure that none of your background apps is trigger your display to flicker at some point, force them to close with these steps:

  1. Press the Recent apps key located on the bottom left corner of the screen. Doing so will show up a list of your recently used apps.
  2. To close an individual app, tap the app from the list and drag it to the left or right. Alternatively, you can just tap the X.
  3. To close all recent apps at once, tap the option to Clear All instead.

After clearing all background apps, restart your phone to apply  the new changes and to refresh the phone’s internal memory.

Third solution: Manage display settings.

Some people who have encountered a similar issue in which their Galaxy Note 8 screen starts to flicker have found out that screen brightness has something to do with it. Others have it that the screen would flicker if the display is set to too high while others at some other level. To make sure this is not causing your phone to act the same, try to manage the display settings and adjust the screen brightness. Here’s how to access and manage display settings, particularly screen brightness on your Samsung Galaxy Note 8:

  1. Open the notification panel by dragging the status bar downwards.
  2. Next, drag the notification panel downwards.
  3. Then tap the arrow next to the brightness adjustment bar.
  4. If you want to show the controls on top, tap the switch to Show Control on top.
  5. Tap Done when you’re finished modifying display settings.

Restart your phone then see if that fixes the flickering display.

Fourth solution: Boot your phone into safe mode.

If configuring the screen brightness settings doesn’t help, you can proceed with diagnosing apps. Some third-party apps can be the culprit especially when they get corrupted or contain some malware that might have ruined your phone’s screen functions. Booting in safe mode will disable all third-party apps so it would be easier for you to determine if the screen flickering problem is isolated to a downloaded app or not. Here’s how to enable safe mode on your Galaxy Note 8:

  1. Turn your phone off.
  2. Then press and hold the Power button past the model name screen.
  3. When the Samsung logo appears, release the Power button.
  4. Immediately after releasing the Power button, press and hold the Volume Down key.
  5. Keep holding the Volume Down key until the phone finishes restarting.
  6. By then you should see the Safe Mode badge at the bottom left corner of the screen. At this point, you can release the Volume Down key.

If the screen doesn’t flicker while in safe mode, then it’s apparently due to some bad apps. Now you can try uninstalling individual apps starting from the most recent app you’ve downloaded before your phone screen started to flicker. Don’t forget to reboot and test your device after removing an app to know when the problem is gone.

Fifth solution: Perform a master reset.

A master reset or factory data reset can be regarded as the last option if none of the given solutions is able to fix the problem and that your Note 8 screen flickering issue persists. It might be due to a more complex error in the phone system like bug-triggered firmware crashes that caused you this problem. And the only way to clear these errors is a full system reset. But it’s also worth noting that this reset will result to data loss as it will wipe everything out from your phone system including your personal information, customized settings, downloaded apps and files. That said, creating a backup would be necessary. If you’re willing to take a chance in this method, then back up your files and follow these steps to proceed with a master reset.

  1. Press the Volume Up, Home (Bixby), and Power buttons simultaneously for a few seconds.
  2. When the Android logo appears, release all buttons and wait for the Android recovery menu options to display.
  3. From the Android recovery menu, press the Volume Down key several times to highlight or select wipe data/factory reset option.
  4. Then press the Power button to confirm selection.
  5. Press the Volume Down key until Yes — delete all user data is highlighted.
  6. Then press the Power button to confirm select. This will instigate the master reset.
  7. When the reset is finished, the Reboot system now option is highlighted.
  8. Press the Power button to restart your phone.

Alternatively, you can reset your Note 8 through settings. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Go to Cloud and accounts.
  4. Tap Backup and restore. Doing so will allow you to create a backup of your important data before wiping them all.
  5. After creating backups, go back to the Settings menu.
  6. Tap General Management.
  7. Scroll to and tap Reset.
  8. Then select Factory data reset from the given options.
  9. Tap Reset to continue.
  10. If prompted, enter your credentials.
  11. Tap Continue.
  12. Then tap Delete all to confirm reset.

Wait until your phone completes the reset and restarts. By then you can proceed with the initial setup process.

Service option

A damaged screen component on your Galaxy Note 8 might be the underlying cause of the problem. In this case, none of the aforementioned solutions can fix the issue because what your phone needs is service. Having said that, you will need to take your device to a nearby service center and have it diagnosed by an authorized technician instead. Any found damaged component will then be taken care of properly to get your phone back up and running smoothly.

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What to do if your Samsung Galaxy S9 is running very slow [Troubleshooting Guide]

It’s typical for mobile devices to slow down in time with regular usage. But it’s a bit bizarre for new ones to perform the same at an early stage especially those tagged among the high-tiered smartphones to-date. Nonetheless, it can happen and has already occurred to a lot of powered smartphones including Samsung’s Galaxy line-ups. Various factors can trigger a device to perform very slow. Memory problems are usually the underlying cause. But in the case where a new smartphone is running very slow, usually software glitches like rogue apps and bad updates are to blame. Fortunately for software-related performance issues, there are ways to bring a device back to its optimum performance level. To help you deal with a similar issue on your Samsung Galaxy S9 that is already running very slow, I have outlined some recommended workarounds for you to refer to. Feel free to try these solutions before opting for service or repair options.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First workaround: Quit running apps then restart your phone.


While keeping apps running in the background offers an advantage when it comes to multitasking and faster apps reloading, there are times that any of these background apps would cause conflict. When any of the background apps crashes, there is a tendency that other apps go rogue or the device itself to misbehave. A crashing app can interfere with the phone’s normal routine and thereby results to adverse symptoms including sluggishness. To make sure this isn’t what’s slowing your phone down, quit all your background apps then reboot your Samsung S9. Here’s how:

  1. Touch and hold the Recent apps key found in the bottom left corner of your phone. Doing so will open a new screen containing all your recently opened apps.
  2. To close an individual app, just swipe it to the right or tap the X on it.
  3. To close all recent apps at once, tap Close All.

After forcing the apps to quit, perform a soft reset or simply restart your Samsung S9.

To do so, press and hold the Power and Volume Down buttons simultaneously for about 10 to 20 seconds. And then release both buttons when the phone powers on.

Second workaround: Boot into safe mode and diagnose apps.

Booting your Samsung S9 into safe mode can help you determine whether or not a third-party app is causing it to slow down. All third-party apps and services are bypassed or temporarily disabled in this mode so it would be a lot easier for you to isolate the problem. To enable and use safe mode on your Samsung S9, follow these steps:

  1. Turn your phone completely off.
  2. Press and hold the Power button past the model name screen showing on the screen.
  3. Release the Power button when the Samsung logo appears.
  4. Then immediately after releasing the Power button, press and hold the Volume Down button.
  5. Keep holding the Volume Down button until the phone finishes restarting.
  6. When you see the Safe Mode badge in the bottom left corner of the screen, you can release the Volume Down button.

While in safe mode, use your device as you normally do and see how it performs. If it’s not slowing down in this mode, it denotes the need for you to uninstall some bad third-party apps from your device. Try to think of which app you’ve downloaded before your phone started to slow down. That app is most likely the culprit hence must be deleted.

To uninstall an app, follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select the suspected app you want to uninstall/remove.
  5. Tap Uninstall.
  6. Then tap OK to confirm.

Restart your phone then see how it performs afterwards.

Third workaround: Check and manage internal memory.

As recommended, it is best to clear storage at least once a week. For Android system to work properly, your device must have over 150MB of internal storage space. That said, check the available internal storage on your device and make sure it has ample of space to allocate more contents and services. Otherwise, free up some space by deleting unwanted contents like old messages, clear cache and data, delete call logs and manage apps.

To view free storage space on your Samsung S9, open the Apps tray then go to Settings-> Device management-> Storage-> and view the Available space.

If necessary, uninstall apps that are no longer used especially the ones using large amounts of ROM.

Fourth workaround: Update software to the latest Android version.

Installing the latest software version available for your phone can also help improve its performance. Software updates are rolled out periodically to keep a device system optimized and as bug-free as possible. To update your Samsung Galaxy S9 automatically over the air (OTA), connect to your Wi-Fi Internet then follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Software update.
  4. Select the option to Download updates manually.
  5. Wait for your phone to check for available updates.
  6. If an update is available, tap OK then Start.
  7. Tap OK when prompted with the restart message.

Fifth workaround: Wipe cache partition.

Wiping the cache partition can also help speed up your phone as it clears all temporary files stored in the system cache partition. If ever any of these temporary system files caused your device to slow down, then wiping them should fix the problem. Unlike a hard reset, it does not delete your personal data so there’s no need to worry of data loss in this process. Follow these steps to wipe cache partition on your Samsung Galaxy S9:

  1. Turn your phone completely off.
  2. Press and hold the Volume Up button, Home button, and then the Power button for a few seconds.
  3. When the Android logo appears, release all three buttons at once. You will then be prompted with an Installing system update message for about 30 to 60 seconds before the Android system recovery menu options show up.
  4. Press the Volume Down button several times to highlight or select Wipe cache partition from the given options in the Recovery menu.
  5. Press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Yes.
  7. Then press the Power button to confirm selection.
  8. Wait until the wipe cache partition is complete. And when it’s done, the Reboot system now option is highlighted.
  9. Press the Power button to confirm selection and restart your phone.

Last option: Master reset/hard reset.

A master reset or hard reset can be considered as the last resort if nothing else gets your phone back to its normal speed. There might be a more intricate system issue that’s causing your device to slow down this early and the only way to restore its speed is a full system reset. Please note though that all your data will be deleted in the process so be sure to back them up beforehand.

  • To back up your phone data, go to Apps-> Settings-> Cloud and accounts-> Backup and restore. Then select the option to Back up my data or Automatic restore.

After creating a backup, proceed and perform a factory reset with these steps:

  1. Tap Settings.
  2. Tap General management.
  3. Tap Reset.
  4. Select Factory data reset.
  5. Tap Reset to continue.
  6. Then tap Delete All to confirm.
  7. If prompted, enter your credentials or verify your Samsung account and password to proceed and complete the reset.

Don’t forget your warranty!

Contact your carrier for other options if the problem persists and your Samsung Galaxy S9 is still running very slow after trying every possible means to enhance its speed. If necessary, then you may avail for warranty, either service or unit replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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