About Harjie Hisona
Harjie has written 328 articles so far, you can find them below.

How to Hard Reset or Master Reset your new Samsung Galaxy S10e

A hard reset or master reset is just another way of doing the factory reset. Basically, they have the same benefits but performed differently. Apparently, this method is far more complicated so we don’t usually suggest this to our readers whose phones can still boot up successfully and can access Settings. However, if your device can no longer boot up successfully, then this is the reset you need to do.

Continue reading as I will guide you on how to do the hard reset or master reset on your new Samsung Galaxy S10e that might not be working properly. I will tell you what to do prior to the reset so that you won’t get locked out of your phone once the reset is done. If you’re one of the owners who haven’t tried this yet, it’s time you take a little time knowing about this method as you may need to do it in the future.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Detailed Guide on How to Hard Reset or Master Reset Galaxy S10e

While the hard reset is basically the same as the factory reset, there are things you don’t have to forget before doing it as you may be locked out of your device. The Anti-Theft feature or Factory Reset Protection is an essential feature of the new Android devices. If the master reset is performed while the Google account is still set up on the phone and that you use a different account after the reset, the FRP will be triggered and you may no longer be able to gain access to your device.

ALSO READ: How to Factory Reset your new Samsung Galaxy S10e

To prevent this from happening, you must remove your Google account from your device before booting it up into the Recovery Mode and doing the reset. Or, make sure you know your Google ID and password and you use those to setup your device again after the reset. Here’s how to remove your Google account from your device:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Accounts and backup > Accounts > Google.
  3. Tap your Google ID email address if multiple accounts are setup. Repeat for each account.
  4. Tap Remove account > REMOVE ACCOUNT.

If you have important files saved in your phone’s internal storage, move them over to your SD card or computer or you may save them in the cloud as they will be deleted during the process. After the backup and the removal of your Google account, follow these steps to hard reset or master reset your Galaxy S10e:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter.

How to Factory Reset your new Samsung Galaxy S10e

Most of the time a factory reset can help you fix the problem with your phone especially if it concerns the firmware or applications. While the new Samsung Galaxy S10e is a powerful device with pretty impressive hardware specs, there would always come a time that you will encounter issues as far as performance is concerned. When that happens, you can always turn to the factory reset to help you address the issue.

In this post, I will guide you in doing the factory reset on your Galaxy S10e so that you can fix whatever issue you currently have with your device as well as make it work just like before. So, if you’re one of the owners of this device and you don’t know how to do the factory reset, continue reading below as this guide may be able to help you one way or another.

Before we move on to our detailed guide, if you found this post while looking for a solution to a different issue or problem, then visit our Galaxy S10e troubleshooting page as we’ve already addressed some of the most common problems with this new phone. We may have already published articles that could help you fix your problem. But in case you can find a post that could help you and you need more assistance, feel free to contact us by completing our questionnaire.

Detailed Guide on How to Factory Reset Galaxy S10e

If possible, backup your important files and data before doing the reset because they will be deleted during the process especially ones that are stored in your phone’s internal storage. You may move them to the SD card, computer or cloud so that you can retrieve them after the reset.

This procedure will delete all personal and third-party apps, files and data and bring the device back to its default configuration or settings. You will have to set up the device like new after it’s done. You may also notice your phone to be performing smoothly after the reset and that’s one of the many benefits of this procedure. Here’s how it’s done:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Accounts and backup > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter.

Twitter keeps crashing on Samsung Galaxy Note 9 after Android 9.0 Pie update

Being one of the most popular apps today,  you can always expect that Twitter is being updated regularly and seldom crashes. However, there are times when you encounter issues with it especially if your phone has recently been updated to another version of Android. It doesn’t necessarily mean that it’s a serious problem. It could be just due to some corrupt cache or data files and it’s actually pretty easy to fix.

The Samsung Galaxy Note 9 has recently been updated to Android 9.0 Pie and while most of the users haven’t encountered issues, there were some who have to deal with minor issues such as app crashes like Twitter that suddenly stopped responding. In this post, I will walk you through in troubleshooting your Galaxy Note 9 that has some issues with Twitter after being updated to Android 9.0 Pie. Continue reading as this post may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to the problem at hand, here’s what you need to do if Twitter starts to keep crashing on Galaxy Note 9 after the Android Pie update…

  1. Clear cache and data of Twitter.
  2. Try to see if there’s an update available.
  3. Uninstall Twitter and reinstall it back.

In troubleshooting issues with third-party applications, there are only a few procedures you can try but rest assured that one of them would work. The first thing you have to do is to reset the app itself. It means clearing its cache and data, which will bring the app back to its default settings as well as replace the cache and data files that may have been corrupted. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.
  4. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

If the first procedure failed to fix the problem, the next thing you have to do is find out if there’s an update available for the app in question. More often than not, developers would roll out updates for their apps when there are major Android updates rolled out by Google. This would address or patch issues with the app that may occur after an update. Open Google Play Store, go to My Apps and then try to see if there’s an update available for Twitter. If there are updates for other apps, you may as well update them to prevent further issues.

However, if there’s no update or if the problem continues to occur even after updating the app, then you have no other choice but to uninstall and then reinstall it. This will make sure you are running the most recent version of Twitter.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.
  4. Tap UNINSTALL > OK.
  5. Open Google Play Store.
  6. Search for Twitter and install it.

And that’s pretty much it! One of the procedures above should be able to fix this kind of problem. I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9 screen starts to flicker after the Android 9.0 Pie update

Screen flickering issues can either be due to a minor firmware problem or a serious hardware issue involving the display itself. Some owners of the Samsung Galaxy Note 9 reported that shortly after they updated their phones to Android 9.0 Pie, the screen started to flicker. Assuming that there’s no sign of physical or liquid damage, it’s most likely due to a software-related issue.

So, in this post, I will walk you through in troubleshooting your Note 9 with a screen flickering issue. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

The following are things you can do if your Galaxy Note 9 has a screen flickering issue after the Android Pie update…

  1. Run your phone in Safe Mode and continue using it.
  2. Uninstall third-party apps that may be causing the problem.
  3. Wipe cache partition to delete and replace old system cache.
  4. Factory reset your phone.

You have already rebooted your phone many times but if still not, then try that and see if that improves your phone’s performance or get rid of the flickering. If not,then try running your device in safe mode to temporarily disable all third-party applications. There are times when third-party apps cause the screen to flicker especially CPU- and GPU-intensive ones. This is how you restart your Note 9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming the screen flickering issue doesn’t occur in this mode, the next thing you have to do is find out which of your apps is causing the problem and uninstall it. That should take care of the problem.

However, if the issue continues even in safe mode, then you have to delete the old system cache so that it will replaced with a new one. You can do so by running your phone in recovery mode and wiping the cache partition. Android will automatically create a new cache for the new firmware. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for your phone to boot up as the cache is being rebuilt. Once it becomes active, try to see if the flickering continues and if so, then you have to backup your files and data and then factory reset  your phone. It’s necessary at this point to rule out the possibility that it’s just a firmware-related concern. So, take time moving your important files over to your SD card, computer or to the cloud. After that, remove your Google account from your phone and then follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the problem continues after the reset, bring your phone to the shop so the technician can check it for you.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9 can’t connect to Wi-Fi after Android 9 Pie update

A few days after the Android 9.0 Pie update for the Samsung Galaxy Note 9 was rolled out, we started receiving complaints from our readers. Among the most common issues is the WiFi that reportedly started to drop and others even said that their Note 9 can no longer connect to the same network they used to connect. The Pie update for this device was a success which means there were only minimal issues compared to updates for older Galaxy devices. However, there are still problems that may occur every now and then but necessarily serious.

The WiFi-related problem we tackled in this post can also be just a minor issue with the phone. As the owner, you should take time troubleshooting your device if you’re having similar issues with your phone as you may not need to bring the device in for check up or repair. So, continue reading down below as this post may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

What to do if your Galaxy Note 9 can no longer connect to WiFi after Android Pie update?

Here’s one of the problems we received from our reader that best describes this issue…

My Note 9 has just been updated to Android Pie and shortly after that, the WiFi is lost. I mean, it disconnected from the network and when I tried reconnecting it won’t. Everything was fine prior to the update. In fact, the download finished but now it won’t connect. Do you guys know what to do about this?

If you have this kind of problem, here’s what you need to do to address it…

  1. Perform the forced restart.
  2. Reboot network equipment.
  3. Reset Network Settings.
  4. Factory reset your phone.

The first thing you need to do is to perform the forced restart procedure by pressing and holding both volume down and power keys at the same time for 10 seconds or more. This will refresh the phone’s memory as well as reload all its applications and services. It’s important that you start your troubleshooting with this procedure because most of the time, the problems that occur after an update are not really serious. A forced reboot can often fix them and doing this may save you from all the trouble of doing all the necessary troubleshooting procedures.

So, once the phone becomes active after the reboot, allow your phone to connect to the same network and see if the issue persists. If it does, then restart your network equipment such as the modem and/or router. I understand that the problem occurred after an update and that the phone was working fine but issues with network equipment may also occur anytime. So, take a little time unplugging them. Leave them without power for a minute or two and then plug them back and try to reconnect. If the problem stays, then go after the network settings of your device.

The next thing you must do is reset all network settings of your phone. This will bring the phone back to its out-of-the-box network configuration. Don’t worry as none of your files and data will be deleted if you did this. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After doing this, turn on WiFi to scan for available networks. Try to reconnect to the same network and if the problem continues, then you have no other choice but to reset your phone.

After the first 3 procedures and you Galaxy Note 9 that’s already running the Android 9.0 Pie still can’t connect to the WiFi network, then you must reset it. But before that, make sure to create a backup of your important files and data as they will be deleted during the process. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do with Samsung Galaxy Note 9 that’s not charging after Android 9 Pie update?

The Android 9.0 Pie for the Samsung Galaxy Note 9 has recently be rolled out and the number of users who’ve downloaded has been growing everyday and so are the number of complaints we received. First of all, the Android Pie update for the phone doesn’t have any issues but that doesn’t mean everything will be seamless during or after the installation. There are times when issues occur here and there.

In this post, I will address the problem that some of our readers reported. According to them, their phones stopped charging after the Android 9 Pie update. Some owners have asked why it’s happening when charging concerns only the hardware. But the thing is, the charging process is actually performed by both hardware and software so there’s always a chance that such very basic functionality can be affected by a firmware issue. Continue reading as I will walk you through in troubleshooting your Note 9 that’s not charging anymore after the Android Pie update.

Before we continue with our troubleshooting, if you happen to find this post while looking for a solution to a different problem, make sure to drop in on our Note 9 troubleshooting page for we have already fixed a lot of issues reported by users. Find problems that are related to yours and use the solutions we provided. If you still need help after that, feel free to contact us by filling up our questionnaire.

How to troubleshoot Note 9 that’s not charging after Android Pie update?

If the phone has been working properly prior to the update or problem, then it must be a very minor issue. Here’s one of the emails we received from our readers:

Hi. My Note 9 got updated a couple of days ago. Yesterday when I put it on charge, it charged without any problem. Today however, it’s not responding to its charger anymore. I don’t have the wireless charger so i can test it with it. Please help me.

Now, here’s what you need to do about this problem…

  1. Force restart your Note 9 first.
  2. Try turning it off and charge it.
  3. Check the charger, cable and USB port in your phone.
  4. Backup files and reset your phone.

I know these things are pretty self-explanatory but let me explain briefly why you need to do these. First, the forced restart is necessary if you haven’t done it. Unlike the normal reboot, the forced restart simulates battery disconnect and refreshes your phone’s memory like when you pull the battery out. It’s a very effective procedure to fix all minor issues either with the firmware or hardware. We don’t know for sure why this problem is happening that’s why it’s important to start your troubleshooting with this procedure. Press and hold the volume down button and the power key together for 10 seconds or more. Your device will restart like the normal reboot but after this, try to see if it charges. If it still does not, then move on to the next solution.

There’s no problem charging your phone while it’s powered on but when it comes to troubleshooting charging-related issues, it’s better to turn the phone off and connect it to its charger. This way, only the charger and the battery are at play. If this is just a minor firmware-related problem, it should charge properly while the phone is powered off. But make sure you’re using the OEM charger and cable.

Next is try to check if the charger and the cable are fine. Check the port on the charger for some signs of liquid damage. Also, try to find some debris or lint that may be obstructing the current. With the cable, you just have to check both ends for foreign materials or bent pins. If something doesn’t look good, try using another cable. After checking them both, inspect your phone’s USB port for any debris or lint. Any foreign materials should be removed. After making sure it’s not an issue with the charger, cable or the port, then you have no other choice but to reset your phone.

Considering that the problem occurred shortly after an update, some data files may have been corrupted. We need to rule this possibility out by doing a reset.

So, make sure to create a backup of your important files and data especially ones that are stored in your phone’s internal storage as they will be deleted during the process. After which,

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 that won’t charge after the Android 9 Pie update.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 20 on Android

The Google Play Store error 20 occurs when you’re trying to download an app. The actual error message goes like this, “App can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: -20)” and it’s a pesky little error as you may not be able to continue downloading other apps if it shows up.

The thing about this error is that you can fix it on your own as it’s not really a serious problem. It could be just a minor issue with the Play Store or your Google account. In this post, I will walk you through in troubleshooting your Android phone that’s bugged down by this Play Store error 21. So, if you’re one of the users with this kind of problem, continue reading as this article may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Here’s what you have to do if your Android phone has this error…

  1. Reboot your phone as it might be just a minor issue.
  2. Clear cache and data of Play Store.
  3. Remove Google account and add it again.
  4. Factory reset your phone.

More often than not, this error is just a minor issue especially if your phone has been doing fine prior to this problem. Glitches happen all the time and it might be one of those things. So, before anything else, restart your phone and then try to download an app and see if the problem is fixed.

Clearing the cache and data will reset the Play Store and bring it back to its default settings. Aside from that, the cache and data files will also be deleted and replaced. If this is just a minor problem with the Play Store, this procedure is enough to fix the problem. So, after doing this, reboot your phone to give it time to rebuild the cache. Then, try to download an app. If the problem continues, the problem is a bit more serious than we initially thought. Move on to the next procedure.

Another possibility is that it could be a syncing problem but you really don’t have to do a some complicated procedures to address it. All you need is to remove your Google account, restart your phone, add your account again and try downloading an app. If the error still shows up, then you have no other choice but to reset your phone.

A factory reset will fix this problem but make sure you backup your files and data as they will be deleted during the process.

There you have it! I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to hard reset Samsung Galaxy S9?

Hard reset or factory reset is a very important procedure and you must know how to do it because there are times when a phone encounters a problem and may not work properly. A hard reset can alway fix any software-related problems.

In this post, I will walk you through on how to hard reset Samsung Galaxy S9. But before that, I would like to differentiate hard reset from factory reset even if both offers the same benefits. For us here on The Droid Guy, a factory reset means to reset the phone using the Reset option in the Settings. Whereas, the hard reset means to reset your phone using the hardware keys.

If you simply want to regain the usual performance of your phone but you can still access Settings, then you just have to do the Factory Reset. As I said, it offers the same benefits. However, you can no longer boot your phone up into the home screen or your forgot your lock screen pattern or PIN, the that’s where hard reset comes into play. You don’t have to boot your phone up into the home screen to be able to do this. Instead, you have to run the device into the Recovery Mode and do the hard reset from there.

Here’s how to hard reset Samsung Galaxy S9:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

How to fix Google Play Store “Authentication is required” error on Samsung Galaxy Note 9

The Google Play Store error “Authentication is required” may occur from time to time. It’s because it’s not a device-specific problem but an issue with the Play Store itself. Some of our readers that own the Samsung Galaxy Note 9 complained to have encountered this problem. The thing is it might be a very pesky little error but it’s not really that hard to fix. In fact, you may be able to get rid of it by doing a procedure or two.

Continue reading below as I will walk you through in troubleshooting your Galaxy Note 9 that keeps showing up the “Authentication is required” error every time you try to download an app from the Play Store. Since we’ve encountered this problem in the past, we’ll share with you the procedures we used to fix it.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if your Galaxy Note 9 keeps showing the “Authentication is required” error…

  1. Reboot your phone.
  2. Resync your device with Google servers.
  3. Clear cache and data of Play Store.
  4. Remove your Google account and add it again.
  5. Factory reset your Note 9.

First of all, you must try to restart your phone especially if it’s the first time you encountered this error. It’s because it might be just a result of a minor glitch in the system. Better yet, try doing the forced restart by pressing both volume down and power keys at the same time and holding them down together for 10 seconds or more. After which, download and app to see if the error still shows up.

It is an authentication error and if you’re pretty sure that you’ve properly set your account up in your phone, it might be just a minor issue with the sync. Your phone must be properly synced with Google servers. Go to your Settings, tap Accounts & sync, find your Google account, tap it and select Account sync.

After doing the first two procedures and the error is still showing up, then try clearing the cache and data of the Google Play Store itself. This will reset it back to its default settings and configuration as well as replace its cache and data files that may have been corrupted for some reason. Many owners who encountered this problem said this procedure fixed the problem so it might work for you as well.

The next thing to do is to remove your Google account from your phone and just add it again. Authentication has something to do with your account, most of the time. Removing and readding your account will let you know if your password still works because if not, you won’t be able to properly setup your device. After this and the error is still showing up, then you have no other choice but to do the next procedure.

Backup your files and data and then factory reset your Galaxy Note 9. You need to do this because you really can’t download and install applications from the Play Store without addressing the “Authentication is required” error.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy Note 9 can’t install apps on SD card due to Play Store error 18

Some owners of the Samsung Galaxy Note 9 have been complaining about the Google Play Store error 18 which shows up when they’re trying to install an app. The error message goes like this “App can’t be installed on USB storage or SD card. Try again and if the problem continues, get help troubleshooting. (Error code: -18)” and apparently, the same error would show up if you try downloading the app again.

More often, this is just a minor problem and there were those who reported that the problem disappeared even if they didn’t do anything about it. However, there were some who had to perform some basic troubleshooting to fix the issue. So, in this post, I will guide you on how to fix this problem. If you’re one of the users who have encountered the said error, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here’s what you need to do if your Galaxy Note 9 keeps showing the error 18 when you install applications…

  1. Reboot your phone if it’s the first time the error occurred.
  2. Make sure your SD card is working properly.
  3. Remove your Google account and add it again.
  4. Reset your phone.

A reboot may be able to fix this problem especially if it’s the first time that you encountered it. The reason is that the error might be due to a very minor firmware-related issue affecting the Google Play Store. So, restart your phone and see if it get fixed. If not, then move on to the next procedure.

Another possibility is that the SD card you’re using may already be corrupt or damaged and that might be the reason your Note 9 cannot write on it. So, try to unmount it and then mount it again to see if it gets detected and read. If it doesn’t, then try reformatting it, although you may lose all your files if you did but you really don’t have much of a choice now. However, if the SD card gets detected after unmounting it, then try installing applications. Better yet, try installing the app on your phone’s internal storage, if possible, and just move it to the SD card later.

If the problem persists after the first two procedures, try removing your Google account from your phone and then reboot it. Since your phone is tied to your account, there’s always a possibility that the problem is with the account. After the reboot, try setting up your account once again and try install the app you want. If the problem continues while the SD card is working properly and you badly need to install the app, then you have no other choice at this point but to reset your phone. Take time backing up your files and data as they will be deleted. After which, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix “Error processing purchase. [DF-BPA-30]” on Samsung Galaxy Note 9

Some owners of the Samsung Galaxy Note 9 have been complaining about the error DF-BPA-30 that appears when they try to purchase an app in the Play Store. It’s a very annoying problem as you can’t proceed with your purchase if it shows up and you can’t even install or update applications. Thus, you need to address it as soon as you encounter it.

In this post, I will walk you through in fixing this problem. I will share with you the solutions shared by users who have encountered this problem before and were able to fix it. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if you have this kind of problem with your phone…

  1. Make sure the time and date are set accurately.
  2. Remove your Google account from your phone and add it again.
  3. Factory reset your Galaxy Note 9.

Set time and date accurately. Some said that this problem is due to inaccurate time and date that’s why the transaction won’t go through. So, make sure that your phone’s time and date are set properly so the timestamp on your device and that of Google servers are the same.

  1. Open Settings > Date & Time
  2. Uncheck the two boxes which say “Automatic date & time” and “Automatic time zone”
  3. You will now be allowed to set date manually. Change the date to anything in past. For example, just change the year to 2010 or 2012
  4. Come to home screen
  5. Again go to Settings > Date & Time
  6. Now check both the boxes we unchecked earlier
  7. Time would be automatically updated and “Set time” field would be disabled now
  8. Try downloading the app from Play Store

Remove and re-add Google account. There were also users who said that removing your Google account from your phone and adding it again would also fix this problem. It’s logical because you cannot download applications without properly setting up and authenticating your Google account. So this must be the next thing you must do if the first solution didn’t fix the problem.

Factory reset your Note 9. After doing the first two procedures and you still get the same error when you purchase an app, then you have no other choice but to reset your Note 9. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Once everything is ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ:

How to fix Garmin Vivosmart 4 that’s not syncing properly

Syncing issues are among the most common problems Garmin Vivosmart 4 users have been complaining about. Some reported to be getting incorrect data on their smartphones while others said their tracker no longer syncs with their smartphone.

For this feature to work, the tracker should be properly connected to the smartphone. It revolves around the fact that both devices are connected through Bluetooth, which is not as stable as a WiFi connection. While this problem may seem serious, it’s actually pretty minor and you can fix it on your own. Continue reading as I will walk you through in troubleshooting your Vivosmart 4 that no longer syncs properly.

For those who are looking for a solution to a different problem, drop in on our Garmin Vivosmart 4 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our questionnaire.

Now, here are the things you must do if your Vivosmart 4 no longer syncs with your phone…

  1. Restart Bluetooth in your smartphone.
  2. Connect your Vivosmart 4 to a computer.
  3. Factory reset your Vivosmart 4.

First is make sure the connection between the devices are stable. Turn off the Bluetooth in your smartphone and it’s better if you reboot it. After which, enable the Bluetooth again and allow the device to reestablish their connection. Once connected properly, try to see if the sync is good. If not, then move on to the next solution.

Connecting the Vivosmart 4 to a computer actually reboots it but none of your settings and data will be deleted. It’s just a normal reboot for the tracker and this will refresh its memory. Vivosmart 4 has a pretty simple and straightforward system and many actually reported that this method fixed issues they’ve encountered with their device. However, if this fails as well, then the next one will fix it.

You need to factory reset your Garmin Vivosmart 4. Follow these steps to do it:

  1. Delete the Garmin Connect app from your phone.
  2. “Forget” the device in your phone’s Bluetooth settings and disable Bluetooth on your phone, then reboot your phone.
  3. Clamp the VivoSmart into its charger, and plug it into your computer.
  4. Erase all files and directories on the VivoSmart when it comes up as a USB drive on your computer.
  5. Eject the VivoSmart USB device from your computer.
  6. Disconnect the VivoSmart from the charger
  7. Re-install Garmin Connect on your phone.
  8. Re-enable Bluetooth on your phone.
  9. Put your Vivosmart into “pairing mode” — documented in your manual — and re-pair your VivoSmart as below:
    1. Open Garmin Connect Mobile on your phone.
    2. Touch the Home Menu button
    3. Touch Devices
    4. Touch the “+” in the upper-right corner
    5. Touch Health and Fitness
    6. Touch vivosmart
    7. Follow the on-screen prompts to complete the pairing process

 

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: What to do with your Garmin Vivosmart 4 that won’t turn on

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 8 on Samsung Galaxy J3

The Google Play Store error 8 that many Samsung Galaxy J3 owners have been complaining about occurs when you try to update or install an app. It could be account-related or it could be just a minor issue with the Play Store itself. The thing is that you may find this issue very annoying as you will have to go through all the steps you’ve taken in installing or updating the app only to be greeted by the same error.

Some owners reported that the problem got fixed on its own but some apparently had to do something to get it sorted out. In this post, I will guide you on how to troubleshoot your Galaxy J3 that’s bugged by the Play Store error 8. The actual error goes like this “App can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -8)” and you have no other choice but to hit OK. Continue reading down below as this post may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do on your Galaxy J3 if it keeps getting the Play Store error 8…

  1. Restart your Galaxy J3 and try downloading the app again.
  2. Run phone in safe mode and try downloading the app.
  3. Clear cache and data of the Play Store.
  4. Remove Google account and then add it back again.
  5. Master Reset your Galaxy J3.

If this is the first time that you encountered this error message or any Play Store errors for that matter, then it could be just a very minor glitch with the firmware or the app. More often, such problems can be fixed by simply rebooting your phone and doing what you were doing when the problem occurred. However, if this doesn’t fix the problem, then try running the phone in safe mode to temporarily disable all third-party elements. From there, try to download the same application and see if the error still shows up.

The next thing you need to do if the problem continues is to clear the cache and data of the Play Store. This will reset it back to its default and configuration as well as replace possible corrupt cache and data files. Many owners reported that this method actually worked for them, so it could work for you, too.

Since this probably an account-related issue, it’s better to remove your Google account from your Galaxy J3 if clearing the cache and data of Play Store didn’t fix the problem. After you’ve removed your account, restart your phone and then add the same account. Once everything is set up, try downloading the app. Or, if you have another Google account, you better use that one to download the application you want.

Lastly, if all else fails, you need to reset your phone. A master reset should be able to fix this problem since the Play Store is a core application and thus, embedded in the firmware. Before the reset, make sure to create a backup of your important files and data as they will be deleted. Once everything is set, follow these steps to reset your Galaxy J3:

  1. Back up all your personal data stored on the phone.
  2. Tap Apps from the Home screen.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. Select Factory data reset.
  6. If prompted, read and review the information. If you are using an SD card and that is inserted, select the option to Format SD card if you also want to delete the data on your microSD card. Note that once you format the microSD card, the data can no longer be recovered.
  7. Tap Reset Phone.
  8. Tap Delete All to delete all information and downloaded apps.
  9. If prompted, enter your security lock or passcode to proceed.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 940 on Samsung Galaxy A9

Owners of the new Samsung Galaxy A9 are among the most recent victims of the Google Play Store error 940. This error occurs while you’re downloading an app. Since it’s not a device or app-specific error, it may occur to other devices as well regardless of the app you’re trying to download.

This kind of problem is very annoying as you will be greeted by the same error message even if you redownload the app. So, for you to be able to continue using your phone normally, you will have to address it as soon as you can. Don’t worry, it’s not really that hard to fix. Continue reading as I will walk you through on how to troubleshoot your phone with this problem.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here are the things you need to do to fix the Google Play Store 940 on your Galaxy A9…

  1. Force restart your Galaxy A9 and download the app again.
  2. Make sure you have enough storage space.
  3. Make sure the SD card is mounted and detected properly.
  4. Clear cache and data of Google Play Store.
  5. Factory reset your Galaxy A9.

When troubleshooting error messages like this, it’s important that you start with a forced restart which will refresh your phone’s memory and reload all apps and services. So, press and hold both power and volume down keys for 10 seconds or more. Once the device has rebooted, redownload the same app.

When downloading applications or any files for that matter, storage space is important. Just make sure that your phone has enough storage space or if you’re downloading the app into the SD card directly, check if there’s still enough space on the external storage device as well. Another thing you need to do is make sure that your SD card is properly mounted and detected by your phone. For this specific error, try changing the settings so that your phone will download apps into its internal storage and if that’s successful, you can move the app to the SD card after that.

Clearing the cache and data of the Google Play Store has to be done if the problem persists after doing the first three procedures. The error 940 is a Play Store error so it’s important you reset the app back to its default settings and configuration especially if this problem hasn’t happened before. You can do this by going to Settings then Application Manager. You can find the Google Play Store from there.

Lastly, you need to reset your device if the problem continues to bug you even after doing all those procedures. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Here’s how to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this guide have helped you.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.