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Galaxy S6 turns itself off even when battery is charged, other issues

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Good day everyone! Welcome to another post that covers some of the submitted issues for the #GalaxyS6. If you don’t find your own issue here, keep watching for more of the same in the coming weeks.

  1. Galaxy S6 turns itself off even when battery is charged
  2. How to recover photos from wet Galaxy S6 that is stuck in boot loop
  3. Galaxy S6 won’t charge when it’s on
  4. Galaxy S6 screen not responding and speaker making crackling sound
  5. Galaxy S6 Custom binary blocked by FRP Lock error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S6 turns itself off even when battery is charged

I’m inquiring about my husband’s phone. He got it brand new from Verizon six and a half months ago and it has been having charging problems; like he’ll unplug it after it has fully charged and the charge drops rather quickly, even if he has hardly used it. and lately it has started turning itself off with 8% battery remaining; even 5%. I’ve read that this model has a lot of problems but I also think it’s the battery but we haven’t had the money to buy a new battery.

so I’ve been researching and trying various things. like I’ve wiped the cache partition and trying to make sure apps are manually closed. and now I’m stuck cause I don’t know what else to try or if maybe I was trying the wrong things.

The other problem is that his Gmail won’t automatically update and sync is not working for some reason that I’m unaware of. Plus I’ve gone through the settings for it, and this problem is how I even came across wiping the cache partition. Any help is greatly appreciated. — Jenn

Solution: Hi Jenn. The first thing that you want to try in fixing the battery or charging problem is battery calibration. It’s needed to ensure that the device displays the true state of charge of the battery. We think that the battery has lost its reference as far as telling the system what its true state of charge is. That may be the reason why the phone turns off even though it’s still showing 8% on the battery level meter. To calibrate the battery, simply follow the steps below:

  • Charge the phone until the battery level reaches 100%.
  • Drain the battery to 0% by playing some games and doing resource demanding tasks.
  • Charge the battery up to 100% again.
  • Drain the battery to 0% one more time.

If battery calibration won’t change anything, you can also do a more drastic solution by wiping the phone clean via factory reset. This will be the last thing that you can do on your end. Again, our aim here is to check if the issue is being caused by a software glitch. To do it, just do the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Find a way to have the phone replaced if the issues remains after a factory reset.

Problem #2: How to recover photos from wet Galaxy S6 that is stuck in boot loop

Phone got wet and would not show anything. Took 10 days in bag of rice but finally came back on and worked. Battery died, tried plugging in to charge since Fast Wireless pad won’t work (due to phone, not pad) and am stuck in loop showing Boot screen with Reboot System now Reboot to Bootloader, etc. Choose Reboot system now, goes to Samsung Galaxy S6 edge+ then Installing system update blue screen with Android guy clockwise spin thing then he rolls sideways with big yellow triangle with exclamation point inside and back to Reboot system now screen.

I would like to get some pictures and video off there from vacation when it got wet so am trying to avoid Wipe data/factory reset. I HAVE DONE the wipe cache partition with same result of loop. — Rob

Solution: Hi Rob. To access photos and other files in a storage device, you first need to ensure that the operating system works normally. That means that if you are stuck in a boot loop, there’s no other way to reach the boot sequence wherein the operating system takes over. Needless to say, you’ll be unable to access the storage device and move files from it. We always keep it a point to say in our posts that if basic software troubleshooting won’t fix issues following water- or liquid-damage, the next best thing to do is factory reset and eventually repair/replacement. This applies to your case as well.

Try booting your phone in safe mode to see if it turns on that way. If you’re lucky and the phone boots in safe mode, you will be able to recover your photos. Otherwise, those files are good as gone. To boot in safe mode, follow the steps below:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Problem #3: Galaxy S6 won’t charge when it’s on

Just recently my phone wouldn’t charge. i plugged my phone in and left it over night. i knew it wasn’t charging at all with 35 % left during the middle of the night. the phone managed to turn off by itself and start charging only when its off. Doesn’t seem to charge anymore when it’s on. i have a feeling it’s to do with the actual port itself where you plug in the cable.

the same thing happened to my old Samsung s4 and now that won’t charge at all. i got a feeling when plugging the cable in it seems little loose not sturdy. apparently speaking to another person it’s a common thing with Samsung. but any help to fix this and not buying new phones cause I’m done with new phones. Haven’t had this phone for a year probably only 6 months if lucky. — Daniel

Solutions: Hi Daniel. Our blog only deals with software issues that can be fixed by basic software troubleshooting. Although many charging-related problems are caused by software bugs, which means that they fixable at a user’s level by doing software solutions, yours may be different. If you think that your S6 has a bad charging port, the best thing that you can do is to have that component or phone replaced. We don’t provide hardware diagnostics and troubleshooting. Obviously, hardware problems cannot be fixed software solutions. If you want to do a hardware solution yourself, do it at your own risk.

As we said, many charging problems are results of software problems. If you haven’t tried anything at your end yet, we suggest that you do the troubleshooting that we recommend in this post. For starters, wiping the cache partition is a good thing to do.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

You can also try restarting your phone in safe mode while charging to see if there’s any difference. Finally, a factory reset would be a good last step. If these procedures won’t work, you can assume that the issue is hardware in nature and the only way out is either repair or replacement.

Problem #4: Galaxy S6 screen not responding and speaker making crackling sound

Ok so today (20160607) I was on the way home from the gym and tried restarting my phone. It was playing music at the time and it did some weird flashing stuff on the screen then wouldn’t bring up the menu to restart it yet kept playing music. I stopped the music and looked in the drop down menu hoping to find a way to turn it off and maybe hit the back camera flashlight or something. but all i know is the screen went dark but the two lights in front next to the home button were lit and the flash light was on. I couldn’t get the screen to come on to stop it or reset the phone. it all flickered out soon after and then I plugged it in  and the front key lights came on, the flashlight started flickering again and the red notification light next to the ear speaker started flashing. all the while the main bottom speaker was making crackling noises and the back of the phone to the left of the camera started heating up.

I then unplugged it and let it sit for a bit then tried again and the same thing happened. I then unplugged it and let it sit there. I don’t know f if its water damage as I was careful with it while at the gym.

If there is a way to at least get my files off of the thing I’d appreciate it. It has everything important I need to do my job as a US Marine. — Mitchell

Solution: Hi Mitchell. The things you mentioned like the bottom speaker making crackling sound, flashlight turning on by itself, and LED flashing, and unresponsive screen are classic symptoms of hardware malfunction. That they are present all at the same time is a strong indication that the phone may have been exposed to elements or may have been dropped. Whatever the true cause is, the only thing that you can try right now is connect the phone to a computer and hope that it can still talk to it. If a computer no longer detects the phone, the files you’re trying to recover are gone.

If possible, try bringing the phone to a Samsung repair shop to see if there’s something that they can do.

Problem #5: Galaxy S6 Custom binary blocked by FRP Lock error

I bought 2 Galaxy S6 devices, unlocked by the store I bought them from. 3 days ago my wife’s phone rebooted and came up with the following error:

KERNEL IS NOT SEANDROID ENFORCING

Custom binary blocked by FRP Lock.

I tried doing the smart switch restore, but the app doesn’t like my model/SN combination. I got ODIN and a Lollipop 5.11.1 firmware for my model, flashed it using the ODIN flash procedure, that was successful. Once my phone power cycled it is now stuck on the SAMSUNG logo startup screen and will not boot any further, the error messages have gone away.

I can get it into recovery and download mode, but not sure what else to do to fix this bootup problem. Maybe the bootloader is toast? — Ben

Solution: Hi Ben. If your phone still responds to hardware button combinations to allow you to boot to recovery or download mode, we suggest that you try wiping the cache partition and/or wiping the phone via factory reset first. If that won’t change anything, try flashing another compatible stock firmware. This second procedure is your only hope in making the phone boot normally again. If that fails though, make sure that you flash the original stock firmware before asking for a replacement from the store.

 

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How to fix Samsung Galaxy J2 Pro 2019 with Black Screen of Death (easy steps)

The black screen of death (BSOD) issue is common to Android users. In fact, we have received quite a lot of complaints from our readers who own the Samsung Galaxy J2 Pro 2018 regarding this problem. According to some, the issue started on its own without any valid or clear cause. There were also others who said that the issue occurred after the phone got dropped or fell on a hard surface. As to the latter, it’s clear that the problem is due to physical damage incurred by the phone from the drop. Hardware issues have to be addressed by Samsung’s technicians.

In this post however, I will address this problem to help our readers who reached out to us complaining about the issue. This is only applicable to issues that occurred without any apparent reason or cause. I will share with you the solution that we’ve always been using to black screen issues with other devices including the flagship phones. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this post may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix black screen of death issue on Galaxy J2 Pro 2018

The following solutions have been proven effective in dealing with this kind of problem unless, of course, the issue is caused by physical and/or liquid damage. Don’t worry, they are always safe to do for both your phone and your data in it but just make sure you’re doing them right. We know this for a fact because majority of the complaints we received that have similar symptoms were due to a very minor problem–system crash. With all that being said, here’s what you should do about it:

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

The method is called Forced Restart which simulates battery pull. It’s hard-wired in your phone so if done correctly, it will force your phone to boot up even if the system crashed. It’s also called Soft Reset because it resets your phone’s memory but don’t worry, none of your files and data will be deleted.

However, if your Galaxy J2 Pro 2018 won’t respond to it, then try doing it a couple more times or you may try this:

  1. Remove the back cover of your phone.
  2. Pull the battery out.
  3. Remove your SIM card and SD card.
  4. Press and hold the Power key for a minute while the battery is out.
  5. Now, place the battery back it and secure it with the back cover.
  6. Attempt to turn your phone on.

If the phone still won’t respond after said procedure, here’s another thing you could try:

  1. Plug the charger to a working AC outlet.
  2. Connect the phone to its charger using the original USB cable.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
  4. Now try to turn the phone on to see if it’s successful this time.

IMPORTANT NOTE: If the phone is heating up or overheating while it’s connected to its charger, then disconnect it immediately to prevent further damage. It’s possible that there’s a problem with its hardware or water may have caused the issue. You should bring it to the service center or back to the store where you bought it for checkup and/or replacement.

After all this and the phone is still unresponsive, then it’s time to bring it back to the store where you bought it or to the shop so that the technician can check it up for you.

If you have other concerns you want to share with us, feel free to contact us anytime or you may leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S9 Plus with Black Screen of Death (easy steps)

The Samsung Galaxy S9 Plus comes packed with really impressive hardware specs and impressive features but just like any other smartphones, there would always come a time that an issue may occur. Since we started providing free support to our readers, we’ve encountered thousands of issues already and among the most common are related to the capability of the phone to turn on or boot up, which includes the Black Screen of Death (BSoD).

The BSoD is characterized by blank and unresponsive screen which leaves an impression that the phone has turned itself off and would no longer turn on. However, based on our experience, the device may actually still be powered on that if you make a call to your own number or send a message to it, you may hear the device ring but the screen would still stay black and unresponsive. The problem may also affect the phone’s capability to charge so if you connect it to its charger, it won’t respond.

In this post, I will tackle this problem with the Galaxy S9+ being the subject of our troubleshooting. If you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as it may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with Black Screen of Death


I will share with you the solution that we’ve always been using to make your phone respond again. While we’re always tempted to think that if the phone has BSoD, the problem could be in the hardware but most of the time it’s not. In fact, the problem is more on the firmware side than hardware. Needless to say, you can fix it on your own without any help from someone. With all that being said, here’s what I suggest you do about this:

Do the Forced Reboot

If you’re familiar with battery pull procedure we often do to phones with removable batteries, well this is its counterpart but you can only do this to phones with non-removable batteries like the S9 Plus.

  • Press and hold the volume down button and the power keys at the same time for 10 seconds or more.

The combination is hard-wired in your phone so it will respond to it as long as it’s done correctly. If your phone still doesn’t respond to it, try doing it a couple more times to make sure or you may try these steps:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds or more.

It’s basically the same as the first procedure only that we’re making sure you’re pressing the volume down button first before the power key because doing otherwise won’t result to a Forced Reboot and your device may still not respond. After making sure you’re doing it right but your device still doesn’t work, then try the alternative solution.

Alternative Solution

It’s also possible the battery got completely drained and the phone hasn’t shut itself off properly and such may result to a system crash. In case of a firmware crash, the phone won’t respond to whatever you do with it now imagine what would happen if the crash is accompanied with a drained battery.

To rule out this possibility, here’s what you need to do about it…

  1. Plug the charger to a working AC outlet.
  2. Connect the phone using the original cable (I highly recommend you use the wired charger).
  3. Regardless whether the phone shows the charging signs or not, leave it connected to its charger for at least ten minutes.
  4. Now, press and hold the volume down button and the power keys at the same time for 10 seconds or more but this time while the device is connected to its charger.

These solutions are more than enough to fix minor problems with the firmware or even the hardware. However, if your Samsung Galaxy S9 Plus is still not responding after doing all of this, then you should send it back to the store for the tech to check it up for you. You should negotiate for a replacement in case the problem continues.

I hope that our solutions work for you. If there are other things you want to share with us, feel free to contact us anytime or leave a comment in the section below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J3 with black screen of death issue (easy steps)

The black screen of death (BSoD) manifests in different ways but the most common of them all is when the phone’s screen remains blank no matter what you do but the phone is actually showing signs that it’s powered on and still working. For instance, when messages or calls come in, you can hear the phone play the notification tone but the screen won’t turn on. The second most common sign of BSoD is when the phone seems completely dead.

Some of our readers with the Samsung Galaxy J3 have contacted us regarding this problem that’s why we have to address this once again even if we’ve already tackled similar issues in the past. This is for the benefit of our readers who reached out to us asking for help. So, if you’re one of the owners of this phone and are currently bugged by this problem, continue reading as this post may help you fix it.

For owners who are looking for a solution to a different problem, drop by our Galaxy J3 troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Step by step guide to fixing black screen of death on Galaxy J3


More often than not, the black screen of death is a result of a system crash and while it may seem like a serious problem, it’s actually not. You can fix it using the method I will share with you in a little while. However, if this problem resulted from an attempt to modify the firmware, then it’s most likely that the process failed or you may have installed a ROM that’s corrupt or lacking files. You may need to reinstall the stock firmware to be able to use your phone again.

But if this issue started for no apparent reason, then here’s what you should do to fix it…

If you’re using the original or the 2016 variant of this device, all you gotta do is remove the battery from the phone and then press the Power key for a minute. This will refresh your phone’s memory and may boot it up the moment you re-insert the battery and press the Power key.

However, if you have the 2017 variant which has a non-removable battery, you just have to press and hold the Volume Down button and the Power key simultaneously for 10 seconds. It’s called the Forced Restart and has similar effect as with the battery pull procedure. If the phone does not respond to this method, try to repeat the process but this press and hold the Volume Down button first and without letting go of it, press and hold the Power key. Keep both keys held for 10 seconds and see if the phone reboots.

Now, if your device doesn’t respond to this method, then you will have to try troubleshooting it. Don’t worry, I will walk you through every step of the way until we’ve exhausted everything.

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Troubleshooting Galaxy J3 with black screen of death

In this troubleshooting guide, we will try to determine what the problem is all about so that we can try to formulate a solution that might fix the problem and prevent it from happening again in the future. There are a few things you need to do to rule out every possibility. With all that being said, try to go through the procedures below…

Make sure it’s not due to liquid damage

As the owner, you should be the first one to know what happened to your phone and why it’s not responding at all. But there are times when issues like this just occur out of the blue so the first thing you need to check is the possibility that the problem is due to liquid damage:

  1. Look into the USB / charger port to find traces of water.
  2. Use a cotton swab to clean the area or insert a small piece of tissue to absorb the moist.
  3. You may also blow into it to get rid of any foreign materials that might have interfered with circuits.
  4. Check the Liquid Damage Indicator (LDI) to see if it’s tripped or not. Just remove the SIM card tray and look into the SIM slot to find a small sticker.
  5. If the LDI is white, then there’s no liquid damage but if it turned red or purple, it’s obvious that the cause of the problem is liquid.

In case it’s liquid damage, bring the phone to the service center to have a technician check it for you.

Try charging your phone to know how it responds

After making sure this problem isn’t due to liquid damage, you should try charging your device to see if it responds to that. It’s possible that this problem is just due to a drained battery that’s why your device isn’t responding no matter you do.

So, plug the charger in to a working wall outlet and connect your phone to it using the original cable. Regardless whether the phone shows the charging symbol on the screen or not, allow it to charge for at least ten minutes provided it’s not heating up. After which, try to turn it on to see if it responds. If still not, then do the Forced Restart once again but this time while the device is connected to its charger.

After this and the phone is still not responding, move on to the next procedure.

Attempt to boot your phone up in Safe mode

The most important thing at this moment is to see your phone power up its display and reach the home screen because if that’s the case, you can already consider the problem fixed. So, try running the phone in safe mode where everything is loaded except for third-party apps:

  1. Press and hold the Power key past the screen with the device name.
  2. When ‘SAMSUNG’ appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see ‘Safe Mode’.

If the phone is still not responding to this procedure, then do the next one.

Try booting the phone up in Recovery mode

The Android system recovery is the fail-safe of phones running Android. The components will all be powered up but the user interface is not. Even if the phone has some serious firmware issues, it may still be able to boot up in this mode. It’s important that you do this procedure to know if the problem is with the hardware or not. If you can successfully boot your phone up in this mode, you can do a couple of things that have a significant impact and that’s to wipe the cache partition and Master Reset.

How to boot your phone in Recovery mode and wipe cache partition

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  5. Press the Power key to select.
  6. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to do the Master reset on your Galaxy J3

Assuming you’ve successfully booted the phone up in Recovery mode, then it’s clear that the hardware is fine. At this point, the issue is reduced to not booting up instead of not turning on. You can fix it by doing the master reset but take note all your files and data will be deleted if you did this…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

However, the phone cannot boot up in this mode, then it’s time to bring it to the service center as it might be a hardware problem after all.

I hope that this troubleshooting guide can help you one way or another. If you still need our help, feel free to contact us anytime.

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What to do when your Samsung Galaxy S8 shows the Black Screen of Death [Troubleshooting Guide]

The Black Screen of Death (BSoD) is one of the most dreaded problems that plagued many smartphone owners and you may encounter it with your new Samsung Galaxy S8. We find it necessary to publish this post that basically addresses the black screen issue to, at least, give you a better idea what to do when the problem happens.

Just because the screen is black and unresponsive doesn’t mean the phone is dead already. It might have just crashed for some unknown reason and waiting for you to do something to spring back to life. The black screen issue may occur any time regardless of the condition of your phone. Usually, the device won’t respond no matter how many times you press the power key. It may not even respond when charged.

The BSoD is different from the issue wherein the phone refuses to turn on for the first time because the latter may be a sign of a manufacturing defect. The former, however, could be a sign of a hardware failure caused by other factors after you’ve used your phone for a few days. Among the most common factors are liquid and physical damages.

In this post, I will walk you through in troubleshooting your new Samsung Galaxy S8 that’s plagued with the black screen of death problem. So, continue reading below to know about about this issue.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 with Black Screen of Death (BSoD)

I understand your phone is still new and it should work properly without any issues but here we are trying to find out what’s the reason behind this problem. Basically, the purpose of this troubleshooting is for us to know if the problem is minor and can be fixed easily or if you really have to go back to the store and have the device replaced.

While the BSoD is a serious problem, we’ve already encountered a lot of issues before that posed as this kind of issue but in the we were able to bring the devices back to life. That’s what we have to try here and said, here’s what you should do:

Step 1: Force reboot your Galaxy S8 to rule out possibility of a system crash

The first thing we have to assume is that the phone’s firmware crashed for some unknown reason. This thing happens all the time and we’ve seen hundreds of issues like this in the past only to find out that many of there were a result of a glitch. Before, we usually remove the battery and press the power key for a minute so that phone’s memory would be replaced but since your Galaxy S8 has a non-removable battery, we cannot do that anymore. However, there’s one combo that will do the simulated battery disconnect and that would be enough to fix this problem provided it’s just as simple as a system crash or a glitch.

Press and hold the Volume Down button and the Power key together for 7 seconds and the phone may reboot normally. If it does, then the problem is fixed, otherwise, you must move on to the next step to probe further.

Step 2: Try to charge your phone to see if it responds

We surely want to know if your phone would still respond if it detects electric current flow through its circuits. If it displays the usual charging icon as well as light up the LED indicator at the top of the screen, then we can, at least, say the hardware might be fine because if not, then it shouldn’t charge at. However, if the phone doesn’t show those signs, then do the forced reboot procedure while the device is plugged in; its battery may have just been drained completely that there’s not enough battery to power up its hardware and load the operating system. If it still won’t power up with it, then it’s time to seek assistance from a tech.

On the other hand, if the phone charges fine or shows those signs, then leave it plugged in for ten minutes. That should be enough to reach around 5% of battery or even more. After which, attempt to turn the phone on to see if it does respond. If not, then do the forced reboot procedure once again and if it still won’t respond, move on to the next step.

Step 3: Try booting your phone up in safe mode to rule out possibility that third-party apps cause the problem

Third party apps can also cause the system or the firmware to crash especially ones that use too much resources like heavy games. The problem is we don’t know for sure which app is causing the problem. Therefore, we need to do something to isolate third-party from built-in apps and booting in safe mode is the best you can do:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

By following the steps above, you are temporarily disabling all downloaded apps and third-party services. Therefore, if one or some of them is causing the problem, the phone should boot up in safe mode successfully. If it fails, however, then move on to the next step.

Step 4: Attempt to boot your phone up in Recovery mode

The phone got a black screen and won’t respond to whatever it is you do. You’ve just tried to boot it up in safe mode and it failed, so now, it’s time to try to boot it up in another mode, the Android system recovery. We just have to know if it’s still capable of starting up in that mode to find out if the hardware is fine or not. Follow these steps to attempt to start it up in recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If successful, then we’re already halfway there; at least the phone is capable of powering up its hardware components and loading up its firmware. You can then proceed to wiping the cache partition so that system caches will be replaced or you may opt to doing the master reset. However, if the phone still failed to boot up in recovery mode, then you have no other option but to bring the phone back to the store and have it replaced as it is clear enough there’s something wrong with it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 with unresponsive buttons, black screen and won’t turn on (easy steps)

Unresponsive buttons and black screen are two of the most common signs of a firmware crash or the Black Screen of Death issue that may occur from time to time. However, aside from that, it could also be a sign of a more serious hardware problem like when your phone suffered physical or liquid damage. The firmware crash can easily be fixed and you actually don’t need a technician to bring the phone back to life, the latter however, is more serious and may require you to visit the service center to have the problem fixed depending on the weight of the problem.

In this post, I will walk you through in fixing this problem provided that it only occurred due to firmware or other software issues. As the owner, you should be the first one to know what happened to your phone why it’s acting like this but then again. We have readers who have the Samsung Galaxy S7 and have encountered this issue. Some of them reported that the problem started after a firmware update. Regardless whether it’s a minor system update or a big one, we can always assume it’s a firmware-related issue and such can be fixed easily. I hope that the problem with your phone is similar to it. Read on as this post may help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Solution to unresponsive Galaxy S7 buttons and black screen

We have already addressed this kind of problem several times in the past but since we still have a lot of our readers complaining about similar issues, then we need to publish similar posts. But the thing is, some problems may manifest same signs and symptoms but they might have been caused by different factors that’s why it’s still necessary to address them from time to time. With that said, before we actually jump into our solution, here’s the problem sent by one of our readers where our solution in this post will be based on…

Problem: My S7 updated this morning. Ever since, my background is black I have lost the top of my screen with battery life, etc. I have no ability to change the volume or use my home or menu keys, It is no longer locked with my fingerprint (even though security screen says it is), all of my apps are updated and seem to be working.

Solution: First, we will try to address the problem based on how our reader described it. Basically, the phone is turned on and she can actually use her apps. The problem is that the hardware and touch buttons don’t work and the background or the wallpaper turned to black with missing notification or status bar. The update however, was successful so we can assume her phone is now running the latest version of Android for Galaxy S7 units.

With all that being said, could it be a case of a bad update? Maybe. But it could also be just a result of some corrupt system caches. This is the first thing that we have to assume here after all the phone was working fine prior to the update because if not, the update shouldn’t have pushed through. And with this in mind, here’s the best thing to do about it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After wiping the cache partition and the phone already booted up, try to see if everything is back to normal. If there’s still some issues, then a factory reset will take care of them. I am certain of this because if it’s a serious firmware issue like when there are some files missing, then your phone should not boot up successfully and you will have to bring the phone to the service center so that the technician can flash the firmware manually. So, try your best to make a backup of your important files and data and follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From any Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Cloud and accounts.
  5. Tap Backup and reset.
  6. If desired, tap Back up my data to move the slider to ON or OFF.
  7. If desired, tap Restore to move the slider to ON or OFF.
  8. Tap the back key twice to return to the Settings menu, then tap General Management.
  9. Tap Reset.
  10. Tap Factory data reset.
  11. Tap Reset device.
  12. If you have screen lock turned on, enter your PIN or password.
  13. Tap Continue.
  14. Tap Delete all.

I hope this solution works for you.

Now, let’s go to the black screen of death (BSoD) that may also occur after an update. The most common signs of BSoD are black screen, unresponsive buttons, LED notification light flashes and the phone may seem turned on as it sounds off when messages and calls are received. This problem is a clear sign that the system crashed shortly after the firmware update and to bring your phone back to life, you have to do this:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

Provided that there’s enough battery and the hardware is not damaged in any way, your phone will boot up normally after doing such very simple procedure. If not, then try this…

  1. Press and hold the Volume Down button and don’t let go of it.
  2. Now, press and hold the Power key while holding down the Vol Down button.
  3. Keep both keys held down together for 10 seconds.

If the problem is as simple as a system crash, the phone should be booting up right now but if it’s more than that, then you would really have to troubleshoot your device. I prepared a troubleshooting guide for you below. So, continue reading to try and fix this problem on your own.

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Troubleshooting Galaxy S7 with unresponsive keys and black screen

Problems that occur after a firmware update are usually due to some issues in the system but in this troubleshooting guide, I will walk you through on how to check your phone for possible physical and/or liquid damage.

Checking for possible physical and / or liquid damage

For possible physical damage to your S7, all you need to look for are scratches, dents and cracks because an impact that could render your phone useless will surely leave a mark. If the phone is still flawless on the outside, then all components inside should still be in their proper places unless of course you can hear rattling when you shake the phone.

As to liquid damage, you have to check the USB / charger port because it often harbors liquid or water. You may clean the area using a cotton swab or you can insert a small piece of tissue paper to absorb the moist if any.

You also have to check the Liquid Damage Indicator (LDI) which can be found in the SIM slot. Of course, you have to remove the SIM card try and look into the slot. If the LDI is still white, then there’s no liquid damage but if it turned red or purple, then it’s positive that water found its way into your phone.

If there’s a sign of either physical or liquid damage, the best thing to do is bring the phone to the service center so the technician can take care of the problem for you. But if your phone doesn’t show any signs of physical and/or liquid damage, then feel free to continue troubleshooting it.

Charge your Galaxy S7 and see how it responds

We simply want to know how your S7 responds when it’s connected to its charger that’s why we have to make you do this. So, plug the charger to a working wall outlet and connect your phone to it using the original USB cable.

  • If the phone shows the usual charging symbol on the screen, it means that it’s responding well to the charger. Allow it to charge for 10 minutes and try to turn it on. If it doesn’t respond to that, press and hold the Volume Down button and the Power keys together for 10 seconds while it’s still connected to the charger.
  • If the S7 doesn’t respond to its charger, leave it connected to its charger for ten minutes and then do the Forced Restart procedure to see if it would turn on.
  • However, if the phone overheats while it’s connected to its charger, immediately disconnect it and bring it to the service center as it’s clear there’s something wrong with the hardware. It’s risky to troubleshoot a phone when it overheats while charging.

If the phone continues to be unresponsive though, move on to the next step.

Try to run your Galaxy S7 in Safe mode

We need to know if your phone is still capable of running in its barebones without any interference from third-party apps because it’s possible that one or some of them is causing this problem. Follow these steps to boot your device in this mode:

  1. Press and hold the Power key.
  2. If Samsung Galaxy logo appears, release the Power key and simply hold the Volume Down key.
  3. Continue holding the Volume Down key until the device finishes rebooting.
  4. If you can see “Safe Mode” in the bottom left corner of the screen then, you may release the Volume Down key.

Assuming the phone actually turns on and boots in this mode, then the next thing you should do is find the app that causes the problem and uninstall it. Try to uninstall apps you recently installed…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If it still refuses to boot up in this mode however, then try the next step.

Try to boot your device in Recovery mode

The Android system recovery or commonly referred to as the Recovery mode basically serves as the fail-safe for almost all Android devices. So even if your Galaxy S7 has some serious firmware issues, it should still be able to boot up into this mode provided its hardware components are all working fine without a hitch. This is your last resort so if the phone failed to boot into this environment, then you would really have to bring it to the service center. But assuming the phone boots up successfully, you can then proceed with the master reset. Take note that a reset will erase all your personal files and data including your contacts, apps, pictures, videos, etc. I understand you haven’t make a backup but this is all you need to do to bring your phone back to life, then it’s worth the compromise. Here’s how you boot your phone up in recovery mode and do the Master Reset…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope that you’d be able to fix the problem with your phone using this troubleshooting guide. If you still have other concerns, feel free to contact us any time.

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How to fix a Samsung Galaxy J3 that won’t turn on, stuck on black screen (easy steps)

When your Samsung Galaxy J3 refuses to power on, it likely denotes a hardware issue otherwise, software malfunction. If the problem occurs after you dropped your phone or got it wet, then most likely it’s hardware damage and therefore needs repair or service. On the other hand, you may consider it a software issue if it suddenly occurs to your phone that couldn’t power on without any prior instances of dropping or liquid exposure on the phone. In this case, your phone has power but something is making it stuck on black screen. To fix the problem, you will need to identify the culprit and get rid of it.

For software-related issues like when your phone is stuck on black screen, there are some workarounds you can try to troubleshoot software errors on your Samsung Galaxy J3 that might have prevented it from booting up. This post will walk you through the entire process, so go ahead and attempt to save your phone before procuring a new one.

For owners who are looking for a solution to a different problem, drop by our Galaxy J3 troubleshooting guide for we have already addressed many of the problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you still need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Potential solutions to fix Galaxy J7 that won’t turn on or stuck on black screen

Highlighted below are potential solutions and recommended workarounds that can help fix your Samsung Galaxy J3 that won’t power on or has power but couldn’t complete the bootup process as it gets stuck on black screen.

Plug your phone into a wall outlet then let it charge for about 1 hour.

One possibility that you need to consider in this case is that your phone might have completely ran out of battery and  therefore, all it needed is a recharge to be able to power up again. The battery indicator may take up to 10 minutes to show up on the phone’s screen especially if the battery was completely drained.

Make sure that all your charging equipment is working to rule charging issue out from the possible causes. If you have an extra charger that’s compatible with your Galaxy J3, try to use it and see if that makes a difference. Also verify that the USB cable is not damaged and the USB connection is firm with very little mobility. Check the USB connections for bent pins or corrosion.

Force your phone to restart while plugged into a charger.

A forced restart works the same as a soft reset that fixes minor software glitches that caused your device to not work as intended. It’s also a safe process since it will not affect your phone data. Here’s what you should do then.

While plugged into a wall outlet, press and hold the Power and Volume Down buttons simultaneously for about 10 to 20 seconds or until the Samsung logo appears. This might help if your device is just frozen and stuck on black screen but still has power.

Remove and then replace the battery.

Removing and reinserting the battery might be the solution especially if the problem has something to do with a dislodged battery. Similar to a soft reset and forced restart, battery removal can likewise help fix minor software glitches affecting the phone’s power functions. Here’s how to do so:

  1. Ensure your device is powered off.
  2. Place your phone in face down position.
  3. Use the notch found on the upper-left corner to gently lift and remove the battery cover.
  4. Locate the other notch on the lower-right corner of the battery then lift the battery out.
  5. When the battery is removed, carefully inspect for any sign of damage like swelling or discoloration. If there is none, reinsert the battery.
  6. Be sure to alight the gold battery contacts with the contacts in the battery compartment then gently press it into place.
  7. Align the battery cover then gently press to snap the cover into place.

Then attempt to power on by pressing the Power button for about 30 seconds to 1 minute. If it turns on, then you’re good. If it doesn’t, move on to the next workaround.

Remove external storage media like SD card from your device.

Broken file segments or corrupt contents on the SD card inserted in your phone can also be the root cause. It’s similar to what happens on some computers that couldn’t boot up with the external storage media or peripheral devices attached. To make sure this isn’t causing your trouble, try to remove any microSD card from your phone’s SD card slot and then reattempt to turn it on.

Unmounting the microSD card before removing it is recommended but since this couldn’t be done since your phone is dead in the first place, just go ahead and remove the SD card from the slot. Once the card is removed, press the Power button again until your phone powers on.

Connect your phone to a computer then attempt to restore firmware with Samsung Kies.

If you have an available computer with Samsung Kies software installed, try to use it in saving your device. Connect your Galaxy J3 to your computer using the supplied USB connector and if possible, restore the stock firmware on your device. The process permanently deletes all personal information from your device. Here’s how it’s actually done:

  1. Open Kies on your computer then go to Tools-> Firmware Upgrade and Installation.
  2. Enter your device Model name and then click OK.
  3. Next enter the S/N number of your device and click OK.
  4. Wait for Kies to verify that the feature is available for your device. If it is available, click OK to proceed.
  5. You will see the firmware version along with a note that the information on your device will be permanently deleted during the process. Click OK to continue.
  6. Follow the onscreen instructions to ready your device for emergency recovery.
  7. Put a checkmark on the box next to I have read all of the above information.
  8. Connect your device to Kies.
  9. If prompted, click the Start upgrade button to reinstall the firmware on your device.
  10. Kies will then download and prepare your system to update the firmware. The entire process can take some time to finish depending on your network and computer specs.
  11. Respond to any security prompts and wait until the upgrade process is complete. When it’s finished, click OK.

You may then disconnect your device from your computer or allow it to fully charge before using.

Other Suggestions

  • Reset your phone system if possible. If you were able to bring your Galaxy J3 back to life after performing the above procedures, then go ahead and reset your Galaxy J3 in recovery mode. Why? Because, something has your phone system to crash and get stuck on black screen. It can be a system bug, corrupt file, or rogue app that’s preventing your device from powering up or finishing the bootup process. Performing a full system reset will eliminate whatever the culprit is and thereby prevents your device from getting stuck again when booting.
  • Replace the battery. If you suspect that the battery might have been damaged, then try to replace it with a new one and see if that yields a positive outcome.
  • Inspect the SIM tray slot for damage. Aside from the USB connections and charging equipment, also inspect the Liquid Damage Indicator in the SIM tray slot.

When to escalate the problem?

A defective hardware component on your Samsung Galaxy J3 is most likely to blame if your device still doesn’t power on after doing all prior workarounds. At this point, your next option is either to escalate the problem to Samsung or schedule for a service center visit.

You may contact your carrier or Samsung Support to escalate the issue and seek further recommendations but if calling is not your option or you couldn’t reach or get help from the support team, then just take your device to a service center instead and have it diagnosed by a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

How to fix Samsung Galaxy S9 with Black Screen of Death issue (easy steps)

The Black Screen of Death on Samsung Galaxy S9 is a minor problem unless the phone got dropped on a hard surface or submerged in water for a long time. More often than not, this problem is due to a system crash which may occur depending on how you use your phone or how many apps are running in the background.

I understand that Samsung Galaxy S9 has very high specifications and run on a well-developed operating system but that’s not a guarantee you won’t encounter issues like this anymore. Ever since the release of the first Android phones, problems occur from time to time and among the most common have something to do with the power or the capability of the device to boot up. If you’re one of the owners of this great device and are currently bugged by a similar issue, continue reading as I will share with you the solution to the Black Screen of Death issue.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Black Screen of Death on Galaxy S9


As I mentioned earlier, BSoD is pretty easy to fix. In fact, this problem has also been happening to the Galaxy S8 and Note 8 but there’s always a solution to it. When your Samsung Galaxy S9 turns off by itself and refuses to turn back on and charge, this is what you should do:

  • Press and hold the Volume Down button and the Power key at the same time for 10 seconds or more.

Your phone will reboot normally after this as doing so will simulate battery pull. It’s a very effective solution to firmware crashes and similar problems. However, if your phone remains unresponsive after this, try doing the procedure a couple more times to make sure you’re doing it right. Or, you better try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held for 10 seconds or more.

What it does is basically the same as the one you did above only that you’re holding the Volume Down button before triggering the phone to power up. Remember, pressing and holding down the Power key won’t have the same effect as when you do it to the Volume Down button first.

If the phone is still unresponsive after this, then the next procedure will be your last resort before you bring the phone back to the store:

  1. Plug the charger to a working AC outlet (please use the wired charger for this).
  2. Connect the phone to the charger using the original cable.
  3. Regardless whether the Galaxy S9 responds or not, leave it connected to the charger for 10 minutes.
  4. Now, press and hold the Volume Down button and the Power key at the same time for 10 seconds or more but this time while the device is connected to its charger.

There’s a chance that the battery got depleted or drained that’s why your phone isn’t turning on. Allowing the phone to charge for a few minutes or simply connecting it to its charger will give it a stable power source. However, if the phone is heating up while it’s connected to its charger, disconnect it immediately.

If all else fails, you should bring the phone to the store or service center so that a Samsung representative or technician can check the device for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy J7 Prime that has drained battery, black screen and flashing blue light [Troubleshooting Guide]

A drained battery would surely give you a black screen because in this case, the phone is turned off. This goes to say that it would also be impossible for the LED notification to flash because there’s not enough battery to power it up. Charging the phone should be the first thing you need to do if it appears that it’s totally powered off. However, if you’re seeing a blue light flashing even if the phone appears to be powered down, then most likely, your phone is just experiencing what we call a “system crash.”

We’ve seen cases wherein third-party apps started to crash and affected the overall performance of the firmware. As a result, owners noticed their devices became so slow until the point where they no longer power on or respond. Firmware updates may also cause a system crash if some of the files got corrupted. Then, there’s also a possibility that due to a hardware issue, the firmware gets stuck on a black screen. Needless to say, it would be a lot difficult to determine what the problem with your phone that only has a black screen.

In this post, I will tackle this problem with the Samsung Galaxy S7 Prime being the subject of the troubleshooting. We will try to rule out every possibility until we can determine what the problem really is and formulate a solution that might fix it for good. So, if you’re one of the owners of this phone and are currently having the same problem, continue reading below as this post maybe able to help you.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot Galaxy J7 Prime with black screen, blue light flashing

Problem: J7 Prime drained battery, blue light flashes and won’t charge or switch on. Non-removable battery. Tried to charge with a laptop but it won’t recognise it.

Troubleshooting: There’s not much we can do about a phone that won’t turn on or charge. What we can right now is try everything we can to make the phone turn on again so that we can troubleshoot it. Here’s what you need to do…

Step 1: Do the forced reboot procedure

If your phone has a black screen, unresponsive but you can see the notification light flashing, it might be just a crash and this might be the only thing you need to do. It refreshes your phone’s memory and it’s actually equivalent to the battery pull procedure we often do to phone with removable batteries. Since your J7 Prime doesn’t have a removable battery, just press and hold the volume down and power keys to simulate battery disconnect. Your phone may boot up normally after you did this. But move on to the next step if the phone refused to power up.

Step 2: Try starting your phone up in Safe mode

If this problem is due to a third-party app or two, then your phone will be able to start in safe mode without having any problems. When in safe mode, all third-party apps are temporarily disabled and while booting the phone in such environment alone won’t fix the problem, it still very helpful to isolate the problem:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If you’ve successfully brought your phone to start in this mode, then it’s clear your third-party apps have something to do with the problem. However, try to reboot your phone in normal mode to see if it goes through this time but if not, then find the app that’s causing the problem and then uninstall it:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the phone can’t boot up in safe mode successfully, then try the next step.

Step 3: Try to start your phone in Recovery mode

The Android system recovery is the fail-safe of almost all Android devices. Even if your phone has a serious firmware issue, it may still be able to start in this mode provided there’s no issue with the hardware.

If you can make your phone to boot up in this mode, then we’re already halfway to fixing the problem but if not, then it’s possible the issue is with the hardware. But assuming the phone starts in recovery mode, you can try wiping the cache partition to delete all system caches. There are times when caches get corrupted and result to various performance-related issues. If the wiping of the cache partition won’t work, then you have to do the Master reset.

How to start your J7 Prime in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to boot your phone in recovery mode and do the master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

After doing all this and the phone still refuses to turn on, then bring it to the shop and let the tech run some tests to determine what the problem really is.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Asus Zenfone Max Plus (M1) with Black Screen of Death issue (easy steps)

The Black Screen of Death (BSoD) issue seems to be bugging some of the owners of the Asus Zenfone Max Plus (M1), a smartphone with 5.7” screen size and a huge battery (4130 mAh). These things won’t have any value if the screen is black, unresponsive and the phone isn’t responding. Such are the most common signs of BSoD and while it may seem like a very serious problem, more often, it’s not.

So, in this articles, we will try to bring your phone back to life using the solutions that we’ve been using to address similar issues in the past. This isn’t the first time we encountered this problem so you can rest assured we already know a thing or two that could help bring the device back to life. If you’re one of the owners of this great phone and are currently having similar issue, continue reading as this post may help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Black Screen of Death on Zenfone Max Plus M1

The most common cause of BSoD is system crash. There are times when you can actually see your phone turning off by itself and would no longer respond when you try to turn it back on. If you’re one of the owners who would immediately think the problem is with its screen or the hardware, then that’s normal because that’s what owners actually think and that’s based on our readers. But the thing is, it may not be due to a hardware failure but the firmware. A firmware crash will make your phone unresponsive even to its charger. That’s right, not only would your phone refuse to turn on but it would not also respond to its charger. But don’t worry, there’s a solution for that:

  • Press and hold the Volume Down button and the Power key at the same time for 10 seconds or your.

Your Zenfone will reboot normally after this provided the problem is due to a system crash or minor issues with the firmware or hardware. Doing this procedure simulates battery pull and forces your phone to boot up. It refreshes your device’s memory, closes all third-party apps running in the background and reloads all core functions and services.

RELATED POSTS:

If your phone won’t respond to this, however, then you should do this…

  1. Press and hold the Volume Down button and don’t release it.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down for 10 seconds or more.

It basically has the same effect as the one above only that we’re making sure that the combination is done properly. If it still won’t respond to this, then there’s another thing you can do about it…

  1. Plug the charger to the wall outlet.
  2. Connect the phone to its charger using the original cable.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to the charger for at least ten minutes.
  4. Now, press and hold the Volume Down and Power keys at the same time for 10 seconds or more but this time while it’s connected to its charger.

These procedures are very effective in dealing with this kind of problem and if it’s not as serious as it seems, your Asus Zenfone Max Plus M1 should already be booting up or running right now. But if that’s not the case, then the best thing you can do is bring it to the shop so that an Asus technician can check it for you.

I hope that our solutions work for you. If you still need our help after this, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Galaxy S7 touchscreen not working properly, other issues

The first three issues in this post addresses questions about the #GalaxyS7 screen. One of these reported issues, S7 touchscreen not working properly, is discussed here briefly. Keep in mind that our blog does not provide hardware troubleshooting or diagnostics so if you find the solutions rather direct or not helpful at all, that’s mainly due to one reason — the reason for the issue is hardware in nature. As a rule, we always suggest that users allow professionals handle any hardware issue but if you think you can fix your own issue yourself, look for other online guides that might help you.

S7

Below are the specific topics discussed in this material:

  1. Galaxy S7 screen is black and unresponsive
  2. Galaxy S7 touchscreen not working properly
  3. Galaxy S7 screen flickers if brightness is not set to maximum
  4. Galaxy S7 can’t reply to automated SMS
  5. Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S7 screen is black and unresponsive

It seems my screen isn’t working…like i turn on the phone and i don’t get a boot animation or anything, just a black screen. nothing ever shows up.

Also the touch screen was working when i first restarted the phone because i heard the phone unlock with the water drop sound on the lock screen but since i restored the phone in Odin (with the black screen) even when i boot into recovery and download mode it’s still a black screen.

I have never dropped my phone nor has it ever been water damaged. So i have no idea why this happened…i was using the camera app and the screen just went black on me. so anyone got an idea what’s wrong or how to fix it?? — Wenganga

Solution: Hi Wenganga. A black screen caused by an operating system glitch or an app bug is one thing and black screen issue due to a hardware malfunction is quite another. The most effective way to know if you have a hardware problem or a software one is by doing a simple restart. If the screen remains black during the initial boot up, that’s an indication of hardware defect. The initial screen that shows your carrier’s logo or Samsung logo works independently from the operating system and is run by the bootloader. Thus, if you are not seeing either the carrier splash screen or the Samsung logo screen (while the bootloader loads) that’s an indication of hardware problem. This is the same reason why nothing shows up and the screen remains black if you boot your phone in download mode or recovery mode. To fix this problem, you must bring it to Samsung or a reputable third party repair shop so your device can be checked and fixed.

Problem #2: Galaxy S7 touchscreen not working properly

Just 2 days ago my phone started glitching when I’d try to text. The bottom of my keyboard is unresponsive and even when I am trying to text only, the key board is over sensitive it erases too much or a adds too many words by itself. The keyboard has a glitch not just in texting but texting on Google, basically at any time I use the keyboard.

I tried to hard reset. Reboot delete cache. I even pressed *#0*# and that led me to the touch screen with the x axis to manually touch. once I got to the bottom of the axis it doesn’t let me fill in the bottom part, which makes sense because I’m having most trouble on my key board toward the bottom. For instance thru text i have to press the emoji section 3 times before it opens and press each emoji 3 or 4 times before it allows me to place it in text.  Please help me I’ve tried everything.  I’ve never dropped the phone and the phone is 2 weeks old. — Kristina

Solution: Hi Kristina. The result of the service menu test that you did (by pressing *#0*#) is evidence that a portion of the touchscreen is defective. This means that the lower portion of the screen has lost its ability to detect input like your touch. This problem can be caused by a faulty touchscreen itself, or some components of the screen assembly. Unfortunately, there is no amount of software troubleshooting that you can do on your end to fix this. You must call Samsung or your carrier so you can have the phone replaced.

Problem #3: Galaxy S7 screen flickers if brightness is not set to maximum

So i have this device for like 2 months. I bought it from Romania, and got the Exynos processor version though the reseller who says it is with Snapdragon actually. First of all, i first encountered some a very uncomfortably overheating which made the aluminum edges to be hard to keep in hand. I ignored this problem at first, though i was pretty frustrated that my friend with another S7 Edge didn’t encounter any overheating problems.

The real problem is that 2 or 3 days ago my screen started flickering when the brightness was any lower than the maximum. Flickering gets worse once with the less brightness. Just after a day, my screen only appears green and i can do nothing on my device. I just want to know if there is something to do with the device, which i hope won’t happen since the retailer will give all my money back.

I will never buy any Samsung again after this pretty amazing experience with their best model by far. — Vlad

Solution: Hi Vlad. The first thing that you want to do is check if the issue is due to a third party app. You can do that by restarting the phone in safe mode. Here’s how:

  • Turn the phone off.
  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode prevents third party apps from running so if one of them is the culprit, the screen should work normally. If the problem remains though, the next thing that you can want to do is factory reset. To do that, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset restores all settings and built-in apps to their original factory state. If the screen issue is caused by a glitch that developed after some time, it should be eliminated by this process. However, if the problem remains after a factory reset, an unknown hardware issue should be causing the screen to behave erratically. Contact Samsung or the retailer to get a replacement unit.

Problem #4: Galaxy S7 can’t reply to automated SMS

I get automated text messages from our laundry service asking if we want them to stop by and pick up laundry that day. Reply Y if yes. Whenever I reply with Y, the message fails. I have the same issue with a local bakery that texts us coupon codes and asks for a reply to claim them. Same issue as the message fails when I try to reply. I have to think it has something to do with these types of automated messages. I do recall the first time I tried to respond to one and a message bubble popped up and I accidentally tapped my preference to probably be “Do not allow messages to be sent to automatic texts” or something like that.  Once I tapped it, it said that it would remember the preference. So how do I reset that preference so that I can respond to these text messages? — Brian

Solution: Hi Brian. If you were able to send a reply to automated SMS previously on this device, the best thing that you can do is to restore the default settings of your Messaging app to default. There are two ways to do that. One is by clearing the data of the said app. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Application Manager or Applications.
  • Tap the All tab.
  • Look for the app in question and tap it.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tap Clear Data.

Tapping the Clear Data button is the virtual equivalent of re-installing the app. Doing so deletes your text messages.

If deleting the app’s data won’t fix the issue, the next best thing to do is by doing a factory reset.

Problem #5: Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

Hi! Not sure if this is a software or hardware problem yet.

My notifications popped up last week saying my SD card was damaged and may need to try reformatting it. I couldn’t do it for a few days, due to dealing with personal issues that kept me extremely busy. But on Friday I noticed the CPU was overheating, so I decided to see if a factory reset would solve that problem. Well, it didn’t. And the SD card message popped up again, so I, reluctantly, reformatted the card.

Then my husband and I went on a trip over Memorial Day weekend. While we were away, the SD card fouled up again after I had been using the GPS on my device for our trip, causing it to get really hot. I immediately stopped the GPS and put my device into sleep mode till it cooled. (Unfortunately, I couldn’t remove the card till we got home, since you have to have the silly tool to do that, which I keep in the box my device came in…). Anyway, I think the SD card error appeared during the overheating, this time. It seems that was what alerted me to the overheating this time.

So I’m wondering if I got a bad SD card. It says it’s Samsung EVO microSD (128GB), but I ordered it from Amazon and it took a month to arrive (so, it came from China).

Unfortunately, I didn’t get insurance with my device…I guess because I never needed it before…

Anyway, I was just wondering if you’ve ever encountered a problem like this one on the Galaxy S7 or on other similar Android device.

Oh, and now my device won’t recognize whether an SD card is even in it. It has a message to “mount SD card,” but it is grayed out and un-“clickable” whether card is in or not. I performed soft reset. Nothing changed. (I didn’t notice this problem till I tried to remove SD card, assuming it was a bad one.)

Another thing I’m wondering if it may have started this issue is that, maybe 2 months ago, my charger and cord that came with my device slowed way down, and so I started using another charger instead. And then I started using a heavy duty Anker cable I had with the original charger that came with my device, thinking just the cable was bad. It charged fine when I was using the phone charger, but when I started using the Anker cable I had to immediately quit due to it feeling hot at micro USB port area, and I went back to phone charger, which seemed ok.

Anyhow, I’m hoping I haven’t fried, or partially fried, my device.

Please let me know if you think there is a solution to this (these) issue(s).

Thanks! — Gina

Solution: Hi Gina. When it comes to issues similar to yours, an average user has a very limited set of options in terms of troubleshooting. That’s because identification of the real cause is difficult to achieve in the first place.

For your first problem regarding the SD card, the only thing that you can do is to try another one so you can observe what happens next. If the second SD card suffers the same fate, that is, it gets corrupted like the first, you can assume that the device is somehow causing the SD card to malfunction. This can be due to a faulty hardware (probably connected to the overheating issue), or a software glitch. Because there’s a possibility that software error may be the cause, we recommend that you  do the basic software troubleshooting like clearing of the cache partition, booting in safe mode, or factory reset. If you’ve already done all the software solutions without getting any positive result, that’s the time that you want to consider having the phone checked.

For reference, here’s the steps on how to wipe the cache partition of a Galaxy S7:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

For your second issue (overheating), this may also be due to software glitch or bad hardware. Sometimes, third party apps or services can run constantly in the background. This forces the processor and other components to run all the time. The more active the processor, the hotter the inside of your device becomes, resulting to perceived overheating. If you suspect that software is to blame, try to factory reset your S7 and observe it for 48 hours without any apps. This will give you enough time to see the difference.

If the phone continues to overheat even without the third party apps, you can bet hardware is to blame. Find a way to have the device checked or, better still, replaced.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Motorola Moto G5 black screen of death problem? [Troubleshooting Guide]

Black screen of death emerges among the widespread issues encountered by Android phone users including those with the Moto G5 handset. Some have it that the phone just went off amidst normal usage and never came back. This could therefore denote a major system issue if not a hardware damage on the device. Problems on black screen of death that are associated with software malfunctions usually occur after installing faulty apps, corrupted files, and buggy software updates on the phone. In this case, you have a slight chance of fixing the problem on your end using some applicable workarounds. Nevertheless, if you don’t find success in doing so and that your Moto G5 remains stuck on black screen after troubleshooting software issues, then your next best hope to get your phone back up and running is through tech service. But before you take a trip to a service center, why not spare some time and attempt to fix your Moto G5 at home using these workarounds? It won’t hurt to take chances so start whenever you’re all set to troubleshoot.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Charge your phone.

Before jumping into a conclusion that your phone might have been totally busted, consider the possibility that it just ran out of power and needs charging. Some rogue apps may tend to cause massive battery draining thereby triggers your phone to just die in a sudden. In this case, you may need to charge your phone a little longer probably about 30 minutes to 1 hour. That would be enough time for it to accumulate power to boot up. Be sure to use the original (OEM) charger to avoid charging issues as well.

Second solution: Force reboot while charging.

Usually the charging indicator appears on the screen a few minutes after you plugged your device into a charger and power source. But this may not be always the case especially if your phone was totally drained out power by certain bugs. It is possible that the phone system had crashed after being destabilized by some bad files or broken data segments. A simple remedy to this issue is a forced reboot. But since your phone is showing nothing but a black screen, it’s also possible that your device has completely run out of power. To address both issues, you can try the forced reboot while charging workaround.

To do so, simply connect your Moto G5 to a power source and let it charge for about 20 minutes. While your device is charging, force it to reboot by pressing the Power and Volume Down keys at the same time until it boots up.

If that won’t do any good at all, then move on to the next possible solution.

Third solution: External reset (factory reset).

Many users of Moto G5 who have dealt with the same trouble were able to find remedy by performing an external reset or factory reset through recovery mode. However it is also worth to note that while this method works, it also results to data loss. All your important data and personal information will be wiped out from your phone and as it will be restored to its factory defaults. But on the bright side, your device will likewise be cleared from bugs, software glitches and errors. If you think it’s worth a shot, then go ahead and follow these steps:

  1. Power off your device.
  2. Press and hold the Volume Down and Power buttons simultaneously until the device powers on.
  3. Press the Volume Down button until the flag next to the Power button reads Recovery Mode.
  4. Press the Power button to restart your device into Recovery Mode. An Android logo  with No Command label will then show up on the screen.
  5. While holding down the Power button, press and release the Volume Up button.
  6. Then press the Volume Down button to scroll to and highlight Wipe data/factory reset option.
  7. Press the Power button to confirm selection.
  8. Press the Volume Down button to  scroll to and highlight Yes — erase all user data.
  9. Then press the Power button again to confirm selection.

Wait until the reset is complete and your phone reboots. If the reset is successful and you’re able to bring your Moto G5 back to life, proceed with the initial setup then use your phone as you normally do. Otherwise, consider repair options.

Fourth solution: Use a computer to access your phone system.

Just like any other smartphones, you can also use a computer to access your Moto G5, backup your important data and restore your phone using a dedicated Android recovery software.

In order to get started, you will need to connect your Moto G5 to your computer using the supplied USB cable. Wait until the computer detects your phone as an external storage media. Here’s how it works:

  1. With your phone connected, open the File Explorer or Windows Explorer on your computer.
  2. Navigate to XT1028-> Internal Storage folder under Portable Devices section. If your computer is able to recognize your phone, you’d be able to view and access this folder. Otherwise, it won’t show.
  3. If you managed to access the folder, copy all your important videos, photos, and other files and move them to a desired folder on your computer’s hard drive.

Once you have everything backed up, launch your Android recovery/repair software on the computer then attempt to repair your device through this tool. Generally, you will be prompted with simple on-screen prompts to complete the device repair and data recovery so all you have to do is follow the given instructions.

Seek Repair options

Visit the nearest Motorola service center in your place or any authorized service center and have your phone diagnosed by a technician. It is very likely that your Moto G5 has obtained some physical or liquid damage to any of its key components and that has caused your phone to get stuck on black screen of death. The technician will be able to scrutinize the damage and then recommends the required solution.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your LG X Charge with black screen of death issue (easy steps)

The black screen of death issue is often characterized by a blank screen and unresponsive device. More often than not, the owner would find his phone powered off but when the power key is press and held, the phone remains unresponsive. The same thing happens when the device is connected to its charger. We have readers that own the new LG X Charge who’ve reported such issues but the problem is not really widespread so it could be just another case of the black screen of death.

In this post, I will walk you through in troubleshooting your phone that would no longer power up and/or respond. Since it’s not the first time we encountered this problem, I will share with you the solution we’ve always been using in addressing this issue. If you’re one of the owners with this kind of concern, continue reading to know what to do when this issue occurs.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix your LG X Charge with black screen of death issue

Basically, there are only a couple of things you need to do to try and fix this issue with your phone. If the problem persists after doing the following procedures, then you should bring the device to the shop as it’s probably a hardware problem and you can only do so much about it. But in order to reach such a conclusion, here’s what you should do:

First solution: Try doing the Forced Reboot

Actually, if this problem is indeed due to a firmware crash, then a Forced Restart is all you need to do to fix it. What it does is refresh your phone’s memory by simulating battery disconnect. If you’re familiar with battery pull procedure we do to phones with removable batteries, then this is the counterpart of that. Aside from simulating battery disconnect, all apps, services and core functions will be reloaded. In LG X Charge, here’s how you do it:

  • Press and hold the volume down button and the power key together for 5 seconds or more.

You would know if the method works because the phone boots up and that could be the end of the problem. Even if your device isn’t responding, it will respond to this procedure because it’s hard-wired to simulate battery disconnect if the combination is done properly. So, if the phone doesn’t respond in the first try, do the same procedure a couple more times or you may try this:

  1. Press and hold the Volume Down button and don’t let it go.
  2. Now, press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held for 10 seconds or more.
  4. When the logo appears, release both keys.

In doing a combination like this, you should make sure you’re pressing and holding the keys together for a given amount of time. Pressing the Power key before any other keys won’t lead to the result we always wanted. However, pressing the Volume Down button first before pressing the Power key has a different effect and that’s what we did in the second procedure. If your phone still won’t respond to this, then try the next solution.

Second solution: Try charging your phone and attempt to force restart it

It’s possible that the battery got completely drained that’s why your phone can no longer turn on. When the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…

  1. Plug the charger to a working wall outlet.
  2. Connect your LG X Charge to its charger using the original cable.
  3. Leave the phone connected to its charger for ten minutes or so.
  4. Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.

This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.

After all this and the phone is still not responding or still has a black screen, then the problem could be with the hardware. It’s now time to seek assistance from a technician by bringing the phone back to the store or to a shop.

I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy S8 that’s unable to turn on or has Black Screen of Death (easy steps)

More often that not power-related issues in Samsung Galaxy S8 are caused by a software problem wherein the system stops functioning normally and may later on result to crashes. When this happens, your phone may turn off and would no longer respond and you would have to deal with the Black Screen of Death issue. Aside from the display, everything else would be unresponsive and the phone won’t power up no matter what.

In this article, I’ll discuss why your Galaxy S8 is misbehaving like this. First, I will give you the solution that we’ve used in so many cases before and we’re confident of its effectiveness. However, since not all issues are the same, there could be cases wherein the problem won’t be fixed by this solution so I also prepared a troubleshooting guide for you to follow. Continue reading this article as it may help you bring the phone back to life.

Should you have other issues with your phone, feel free to visit our Galaxy S8 troubleshooting page for we have already addressed a lot of problems before and odds are that there could already be issues that are similar with yours. If you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy S8 that won’t turn on or has BSoD


If you’re an owner of a phone like the Galaxy S8, you should be the first one to know if it suffered physical and / or liquid damage. Should the problem like Black Screen of Death (BSoD) occurred without apparent reason or cause, then you can rest assured that you can fix it without having to do very complicated stuffs or bringing it to the service center. In such case also, the following solution should work without a hitch and your phone may boot up normally again in no time. So, without further adieu, this is what you’re going to do about this problem:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

If this problem started due to a firmware crash and provided there’s enough battery left and that there’s no issue with the hardware, then your phone should boot up normally after doing this. However, if it fails to bring your phone back to life, try this…

  1. Press and hold the Volume Down button first and don’t let go.
  2. Press and hold the Power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds.

If it fails as well, then there’s a chance that battery was all drained up. Here’s the best thing you can do about it:

  1. Plug the charger to a working wall outlet.
  2. Connect your S8 to it using its original USB / data cable.
  3. Regardless whether the phone shows the charging symbol or not, let it charge for 10 minutes.
  4. Now do the Forced Restart procedure once again but this time while the phone is charging.

If all these procedures failed to make your phone power up, then we have to dig more into the problem to know what it really is all about and learn how to fix it. Continue reading below so you would be guided on what to do next.

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Troubleshooting Galaxy S8 that won’t turn on

Troubleshooting isn’t easy so I understand that some of you may be hesitant to do some procedures you may not understand. If you’re one of them, I suggest you bring your phone to the service center so that a Samsung tech can take a look at the problem and do his testings. However, if you’re one of the owners who are willing to try some methods that may help bring the phone back to life, then continue reading as this article may help you.

Look for signs of Physical and/or Liquid Damage

First off, look for signs that your phone is suffering from physical damage. For instance, if the phone got dropped on a hard surface and then this problem started, then the drop should have left a mark on the outside case of the phone. Any force that will render the phone useless or mess up some of its components inside should leave a visible and noticeable mark. Look for scratches, dents and cracks and if you can find some, then there’s no need to continue your troubleshooting, instead bring the phone immediately to the service center as there’s only so much we can do if a component inside is damaged.

When it comes to liquid damage however, it’s a bit more complicated because unlike physical damage, you may not find any signs. But try to do these things to make sure:

  1. Look into the USB/charger port to find out if there’s moisture in there.
  2. Use a cotton swab to clean the area or you may insert a small piece of tissue paper to absorb the moist.
  3. Check the Liquid Damage Indicator (LDI) located inside the SIM slot to know if it’s tripped or not.
  4. If the LDI is still white, there’s no liquid damage but if it turned red or purple, then it’s positive that water or any sort of liquid found its way into the phone despite having IP68 rating.

For liquid damage, bring the phone to the service center as well.

Try running the phone in Safe mode

After making sure there’s no liquid damage, you should try running the phone up in Safe mode to know if it’s capable of doing so. In case it successfully boots up into this environment, there’s a possibility that an app has prevented your phone from booting up normally. So, follow these steps to try and run your S8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the phone successfully starts into this mode, you can already consider it fixed since it finally powered on. But the next thing you should do is find the app that’s causing the problem and then uninstall it to finally fix the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the device is still not turning on after this, then try doing the next step.

Attempt to boot the phone in Recovery mode

Since your Galaxy S8 refused to turned on in safe mode, the last thing that you should do is to reboot it in recovery mode. The Android system recovery mode is actually the fail-safe of almost all Android devices which means that even if the device has a serious issue with the software for as long as the hardware is fine, it should still be able to run into it.

So, try starting your phone up into the Recovery mode and if successful, wipe the cache partition and then try to reboot. If there’s booting issues or if the reboot would still result to black screen, you should go back and do the Master reset.

How to boot S8 in Recovery mode and wipe cache partition

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe cache partition.”
  4. Press the Power key to select.
  5. Press the Volume down key to highlight “yes” and press the Power key to select.
  6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  7. Press the Power key to restart the device.

How to boot Galaxy S8 in Recovery mode and do the Master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If however, the phone still won’t respond when you try starting it up in recovery mode, then it’s time to bring it to the service center as it’s a sign of a more serious issue.

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