The Samsung Galaxy Z Flip 3 that is stuck on the black screen of death can be caused by several factors. In most cases this can be caused by a software glitch which can easily be fixed. Sometimes though, the problem can already be caused by a hardware fault which would require the phone to be fixed at a service center.
The Samsung Galaxy Z Flip 3 is a third generation folding phone that is powerful enough to handle most of the demanding tasks and can fold itself to easily fit in your pocket. It comes with several outstanding features that makes it stand out in the market such as an IPX8 rating for water resistance, 120 Hz Dynamic AMOLED 2X display, and the latest Snapdragon 888 chipset just to name a few. This is definitely a smartphone designed for people who want a powerful yet compact mobile device.
What do you do your Samsung screen goes black?
The black screen of death is a term given to a device that gets stuck on the black screen. This issue can occur on any smartphone model or brand and is not exclusive to Samsung phones alone.
There are several reasons why this could be happening such as the battery of the phone being drained or if the operating system has crashed.
Here’s what you can do to fix black screen issues on your Galaxy Z Flip 3 smartphone.
Solution 1: Soft reset your Flip 3 smartphone
One of the common causes of this black screen of death is a firmware crash. The phone will not respond for no apparent reason and will usually just show a black screen. The fastest way to fix Samsung black screen issues is by doing a soft reset.
The process will reboot the operating system of the phone and reload all of its services. Your personal data, files, and apps will remain unchanged.
Simultaneously press and hold the Power key and Volume down button on the right edge for approximately 15 seconds then release.
If the Samsung device starts showing the Samsung logo and proceeds to the main home screen then the issue is fixed.
Solution 2: Charge the Samsung phone battery
There’s a possibility that the battery life of your Galaxy Z Flip 3 smartphone is fully drained. When this happens your phone will not be getting any power and all you can see is a black screen.
In order to eliminate any battery drain issues you will have to charge your phone battery.
- Plug the power adapter to a working electrical outlet.
- Use the original charging cable to connect your Galaxy Z Flip 3 to the charger.
- Leave the phone connected to the charger for at least 30 minutes.
You don’t have to fully charge your phone. Once the device’s battery has sufficient charge and with the phone still connected to the power adapter, press and hold the Volume Down button and the Power key for 15 seconds.
Your phone should now be able to start normally if the issue is caused by a drained battery or a firmware crash.
Why has my Samsung Galaxy device screen gone black?
If you keep on experiencing the Samsung black screen issue on your mobile device despite performing our recommended troubleshooting steps then here are the additional troubleshooting steps that you can perform.
Take note that you can only perform these steps if your Android phone is currently working .If it is stuck on the black screen then you should try to charge your phone battery or do a soft reset first.
Make sure the phone software is running on the latest version
You need to check if your Galaxy Z Flip 3 is running on the latest software version. Sometimes you might think that it is already updated but then a system update failure has occurred preventing the latest updates to be installed.
- Go to your phone Settings.
- Scroll down and tap on Software update.
- Tap Download and install.
Your phone will search for any new software updates available. It will automatically be downloaded and the previous version will be replaced.
Check if an app you downloaded is causing the black screen issue
There’s a possibility that an app you downloaded is causing the black screen of death issue. In order to check if a downloaded app is the culprit you will need to start the phone in Safe Mode.
Safe Mode will put your Galaxy Z Flip 3 back to its default settings so you can determine if a third-party app is causing the black screen of death problem.
- Press and hold the Power button and Volume down button (right edge) until the ‘Power off’ prompt appears on the screen then release.
- Touch and hold Power off until the ‘Safe mode’ prompt appears then release.
- To confirm, tap Safe mode.
Wait for up to 30 seconds for the process to complete. When your phone reboots “Safe Mode” will appear on the lower left side of the home screen.
Try observing if the black screen of dearth issue occurs when your Android phone is running in this mode.
In case the black screen of death issue does not occur then you will need to find out what third party app is causing this problem.
Perform a factory reset
A factory reset is usually performed in case the black screen of death issue keeps on occurring. This procedure will erase your phone data and bring it back to its original condition. Any corrupted data stored in the operating system which could be causing this problem will be completely removed.
Before proceeding with this procedure it is highly recommended that you backup your phone data. Any photos, files, contact lists, or notes just to name a few that you have saved in your phone will be deleted so make sure to make a backup copy of these.
- Turn off your Samsung Galaxy device.
- Simultaneously press and hold the Volume up and side buttons until the device vibrates and the Android Recovery screen appears then release all buttons. Allow up to 30 seconds for the recovery screen to appear.
- From the Android Recovery screen, select Wipe data/factory reset. You can use the volume buttons to cycle through the available options and the side key to select.
- Select Factory data reset. Allow several seconds for the factory data reset to complete.
- Select Reboot system now. Allow several minutes for the reboot process to complete.
- Set up your Android phone.
Have the service center fix Samsung black screen issue
If after performing the factory reset you still keep on experiencing the black screen of death on your Galaxy Z Flip 3 phone then it’s time to contact the nearest service center and have your phone repaired.
If your phone is still under warranty then you might get a new replacement or it will be repaired at no cost.