The Samsung Galaxy A32 is one of the mid-range devices released by Samsung in 2023 that packs an octa-core CPU with a RAM that ranges from 4GB up to 8GB depending on the variant you want to get.
When it comes to performance, you can expect this phone to work properly. However, it seems like some owners have encountered some issues with it. There are those who reported that their units got stuck on a black screen of death and won’t respond anymore. If you’re one of them, then here are the things you should do about it:
Fix #1: Try doing the Forced Restart
You may have already tried pressing the Power key a few times to no avail. Basically, that’s what you need to do but if your Galaxy A32 won’t respond to it, there’s another way to make it respond and that’s by doing the Forced Restart.
As the name implies, it will force your phone to reboot by pressing a combination of buttons. Here’s how it’s done:
- Press and hold the Power key and the Volume Down button for at least 10 seconds. This is often enough to make any smartphone with non-removable battery respond.
- When the logo shows, release both keys and wait until the device finishes the reboot.
If you’re able to make your phone respond to it, then the problem is fixed. However, if your device is still stuck on a black screen, then move on to the next solution.
Fix #2: Try starting the phone up in Recovery Mode
There’s not much to this procedure but we simply want to know if your phone is still capable of doing so because there are times when it won’t respond to anything. Here’s how to start your phone into the Recovery Mode:
- Hold down the Volume Up button and the Power key for 8 seconds. That will be enough to make the phone respond.
- Once the logo shows, release the keys and wait until your Galaxy A32 enters the recovery mode.
If successful, press the power key once to select “Reboot system now” and it will start in the normal mode successfully. However, if it’s still stuck on the black screen, then try the next solution.
Fix #3: Charge your device and do the Forced Reboot
It is possible that your phone has a drained battery, especially if such a problem just occurred without apparent reason or cause. So what you need to do next is to try and charge the battery for a few minutes, and then try to make it respond again. Here’s how you do that:
- Plug the power adapter to a working outlet and then connect your phone to the charger using the original cable.
- Give it at least 10 minutes regardless of whether it responds to the charger or not.
- After that, press and hold the Volume Down button and the Power key while it’s still connected to the charger.
- When the logo shows, release both keys and allow the phone to continue the boot process.
The three solutions we specified in this post are enough to make an unresponsive Galaxy A32 to respond. However, if the device still won’t turn on after all this, then have it checked.